3.9 (590)
368 Southbridge St, Auburn, MA 01501
(508) 832-0440
local.shaws.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
First Last
2022-05
Fruit not that good.Oranges are soft.Meat is good.No trout though.Friendly people.I don't think they want a big truck parking here.
Zachary Zawila
2021-05
Good store with a pretty good selection for its size. The service is always good. But the selection isn't as good as the larger stores in Worcester.
William Hoyte
2023-11
Very convenient since i live close by. Store has a decent collection of items, including this nice cheese selection. Very well maintained, too.
Janet San
2022-05
I love getting my flowers from there, great selection and the cut flowers always last so long when I bring them home. Beautiful arrangement to choose from too!!
SSNorway97
2021-05
Currently undergoing a makeover in the Deli/seafood department. They provide wipes for the handcart at the entrance. Arrows on the flood to help keep social distancing. Nice perishable section. No self check out here yet. Redbox inside.
J Bishop
2024-03
Always a pleasure to shop here. Staff are always helpful and courteous.
Kremdal TheOrc
2024-04
Great medium sized grocery store. I went there to get Whalburgers - two different kinds to grill myself AND didn't know they made hotdogs. Since there isn't a restaurant near me I get their signature Chef Paul blends. I enjoyed the store in Auburn. They are pricy though. Friendly staff.
Cate Burke
2023-05
I want to love the local store but they continue to make it impossible. Today I spent 167 dollars on groceries after meal planning and shopping sales. The store is rough at best it’s definitely been forgotten by the corporate office for a remodel. The meat department is always out of most things. Despite all this I try to shop sales and support the local store. Today I watched the cashier slam and damage most of my items while the manager of the store, bagged my food and kept smiling and asked me if I was OK while, my Celsius cans were dented and my package of chicken that I spent 19.87 on was ripped in half an leaking everywhere. Needless to say spending a little extra on gas but saving a ton in groceries while getting so much better product I will be shopping at market basket from now on. Love living in Auburn but will need to shop out of town for groceries.
Pete Rego
2023-06
Unreliable. Their website will say they have a product, you make an online purchase, and they tell you when to go pick it up that they don't have the one thing that you needed. They claimed quote their system was down on quote, but their system was able to send text messages all day long. They put items on sale that are inedible, wilted salad, bacon that's completely shredded and falls apart when you try to pull it out. Every time I go there there's a problem.
LeeAnn Lavorati
2023-05
I am so pleased with the delivery service!! Fast, efficient, and great choices. My shopper today was faster than if I had to do this myself. They get 10 stars from me. Thank you so much!!
Scott Leatherdale
2023-12
Not as good as bowlero! Also out of sushi. Daughter was not happy!
John Robards
2023-05
I was here because I was helping a mentally disabled friend. The cashier made a $18 mistake (in the store's favor) and my friend had her card out to pay. I pointed out that the bill made no sense. A floor manager came over and fixed the problem. So pay attention. Otherwise the store seemed fine.
Kimberly Mintz
2023-05
The flower dept. alone is amazing!! Blair obviously cares about the work and the products that customers receive. Thank you. I usually go to Price Chopper in Worcester, but am converting to Shaws!Also, amazing baked goods, as always. And.... we took home the pre-packaged meatballs from the deli last week and had to go back for more, family loved them so much.Thank you!
Jody Simonian
2021-05
My go to grocery store. The manager of the meat department is great! Helpful and friendly. On this visit store was under construction (Adding a much needed restroom on first level). However, with the construction there were items I needed to buy that I couldn't so I had to go to another grocery store. My one frustration is the U coupons don't always work. Then I have to spend more time at CS desk getting a refund for item coupon doesn't work for.
Gail4 Marot
2022-05
It's my favorite grocery store! Nicely organized, clean... the guys at checkout were very pleasant and helpful! I know the cashiers name was David but I didn't get the other guys name who bagged my groceries. TY!
Steven Oller
2022-05
First time visiting Shaw's. Very nice grocery store. Has a wonderful deli. I got a turkey dinner for two for $10. Lots of tempting desserts too. Apparently you don't need to join the loyalty program for all the specials.
Kaley Corriveau
2023-06
Fairly well stocked for a smaller store. LOTS of amazing items on clearance! Crowded isles with clearance , however.
Lynn Largesse
2020-05
The you lady in the bakery is the best. Deli people seem to know exactly what you want. The gentleman in produce department are always friendly, if you don't see what you want they will get it for you. The people at the registers are always happy go lucky people. Very pleasant place to shop. Weekly place for our shopping 😁
Willow MoonRaven
2023-05
Food is expired a lot. You really have to check the dates on EVERYTHING! This place doesn't know how to bag food. 3 two liter soda bottles in one plastic bag is just too heavy. Then they pack chemicals (cleaning supplies etc.) with food. Update: Now that they're no longer allowed to use plastic bags they use paper bags which is great, well except for the fact that the bags are half the size of regula paper bags. So they definitely can't be used to cover school books. And these bags don't have handles. I realize paper bags didn't have handles bag in the day, but with most stores now using only paper bags and most of those stores also have handles on the bags. Why is it that Shaw's cut down on the size of the bags because now we need to use more bags. What once fit into one regular bag can't fit in these new small ones.
Mary D.
2021-05
I recently attempted to contact the manager to express my appreciation for the customer service from every single one of the staff on every occasion that I visit.Recently, Tim at the deli was kind enough to go into the back and retrieve pizza dough for me and he saved pizza night at my house as a result. The staff are so warm, accommodating and professional.I did call the store out of apple nation, but the manager missed my call.I appreciate you all at Auburn Shaw's!
Alicia Henry
2022-05
It wasn't bad as far as cleanliness and being able to find what I was looking for. However, I thought it was unprofessional that the young girl working the register had an attitude and was voicing to her co-workers in front of customers how she needed to "go on break". Maybe it's just the generation, but that shouldn't be how you act while you are "on the clock".
Howie Howard
2023-05
Prices were great and I was surprised how fresh all the vegetables were. I usually shop in Oxford. Shaw's prices and quality of food was great. It wasn't the cattel drive shopping I was used to in Oxford.
mary beams
2021-05
Very careful with virus going on. Protective. Most stylist are great and you leave feeling goodOnly one bad stylist bad in all the time I've been going, could of been me or just a bad day . Still recommend and continue to have hair done there. Great place
sherry russell
2019-05
This location has stepped up with a wider variety of quality fresh and organic produce as well as prep cut fruit and veggies. A better selection and pricing on special diet products like gluten free. Pet food aisle has more brands than before, so one less errand. If u use the store app u can earn reward points toward deals on produce and other everyday items. Front end cb better staffed. Sometimes only couple registers open during busy hours.
Renay Couture
2021-05
Okay. It's quick and convenient. Doesn't always have what I'm looking for. But it has enough of the weekly basics. It would be nice to just get weekly deals with out having to log on to an app and surf for coupons and than the weekly deals. I do safe money by doing this. But it's time consuming.
Allie Edwards
2019-05
I shop at the Auburn Shaws all the time because of the convenience of location. The staff are always friendly and helpful! The only thing I would say that needs improvement is the produce department. As soon as you walk into the department you can smell that the refrigeration is not working properly. After years of working for other grocery retail stores I know the smell of failed refrigeration. Not only can you smell that something is wrong but it reflects in the appearance of the quality of produce. Most of it is soft to the touch when it should be firm and there is very little on the floor. Also, there is a small selection of organic produce. I hate to leave a bad review because I love the people that work here and I know it's hard for them to fix this big problem. Maybe cooperate can put more effort into improving this department. I would love to see this!!!
Radio Bufff
2023-05
Great little store, not huge and plenty of personnel to help if you need anything, always very friendly.
Ngoc Pham
2023-09
I call the meat department ask for turkey thigh , and the guy ask me what I want with it , I said raw and he told me call back tomor ,he don’t know what am I asking , and I told him turkey thigh raw , and he said turkey leg ?and said we have chicken no turkey , l know that u carry chicken off course .
Angie Stephens
2023-05
This is definitely the smallest Shaws in the world but the layout and people are the best in the universe! I love this grocery store!
Philip Durost
2022-05
Very good produce and bakery section but the place has a weird claustrophobic feel that I can't explain. Everything is clean, the produce has always been fresh and the employees are very friendly/helpful.
Monday | 6 AM-10 PM |
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Tuesday | 6 AM-10 PM |
Wednesday | 6 AM-10 PM |
Thursday | 6 AM-10 PM |
Friday | 6 AM-10 PM |
Saturday | 6 AM-10 PM |
Sunday | 6 AM-9 PM |
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