CVS Pharmacy

Sheila Anderson

2022-05

June 1, 2021 I went to this pharmacy to pay for my new prescription from a new doctor. The pharmacist at that time, 1:00 pm, told me that I'd already picked up my prescription at CVS in town. I explained to her that that was not the prescription I was asking about; however, she kept telling me it was. She even showed me the prescription sent by another doctor a month ago, the one I'd already refilled. I kept telling her the doctor's name who sent the new prescription, and pointed out the other doctor's name. She didn't get, so kept arguing me and telling me what I wanted. Finally, I left without the prescription. I did tell her important it was to me to get that prescription. Anyway, I received a text about a refill, the initials CHL. Wow, that wasn't the prescription I was looking for. In fact, I'd another refill which I didn't pick up because I like to get all of my medicine together. And, I never got a text that that prescription had been filled. (I've gone to the corporate office many times, and supposedly everything was set for them calling and/or texting me about refills)My doctor's office called today to let me know that the prescription was at CVS at 2 pm on June 1, 2021. CVS did not inform me of this on Tuesday evening, Wednesday and Thursday. My prescription was sitting there all that time. I'd told the pharmacist how important that medicine was to me. (I was turned away at the dentist's office because my blood pressure was too high for them to treat me). So, I called CVS today - June 4 around 2 pm and spoke with the pharmacist. I asked her what happened. She kept saying that my prescriptions were ready to be picked up. Again, I asked her why they didn't let me know the new prescription was ready. She avoided that question, so kept telling me the prescriptions could be picked up. She hung up on me because she said I was yelling at her. Not true! My voice carries - it's not mealy-mouth, sweet or timid. I can project! What happened is that this pharmacist treated me as though I were stupid; that I didn't know what prescription I was seeking or what doctor I had. She kept pointing to my other doctor's name, while I kept telling her my new doctor's name. She took me for an ignorant fool, but what I want to say is that, "If the shoe fits, wear it."I will be seeking another pharmacy because I've had too many problems with CVS. It's as if they are playing with one's life -Russian Roulette. Also, I find that this pharmacist is clearly incompetent, and one who doesn't have good listening skills.

Kitty Axelson-Berry

2022-05

The pharmacist gave me excellent, compassionate advice about takingmultple vaccinations n the same day. And the mobile testing unit person is also very good.

MaryKate B

2022-05

Gave me the wrong medicine! Label and what were in the package were two entirely different TYPES of medicine. Was not something I am even prescribed. Could have made me very sick. Going to switch to stop and shop.

Pippa Comfort

2023-05

One of the pharmacy techs who has been there for ages is so efficient and always goes out of her way to help. Grateful.

Jacqueline Faison

2023-10

Outstanding customer service!! Wonderful staff!! I recommend this store to everyone.

Rodney Patten

2023-05

Easily found what I needed, and easy self checkout.

Melissa Vasquez

2023-05

It is so conveniently located on the border of Hadley and Amherst

Alex Phillips

2017-05

Expect to wait for prescriptions, even picking up