PetSmart Grooming

noel rosario

2024-05

The store manager will just casually accuse you of moving merchandise to the clearance area if you grab something from the rack that didn’t belong there. I find it offensive that this is a managers response to a guest requesting a price check. Unprofessional and a lack of perspective from the guest point of view. I’ve been coming here for years and have had one dog trained here. I will honestly never be coming back to this franchise for any of y future pets needs.

Emily Domingo

2024-04

Three different appointments, three different experiences, and nothing consistent except my confusion. I make the appointments and my husband picks up the dog. I don’t know which one was more irritating, the one where they charged us for a yorkie full spa experience and haircut or when I payed for them to grind down his nails and they not only didn’t grind them, the nail trim was BAD and he had hangnails! I didn’t know dogs could have hangnails. His little claws were all jacked up. Oh btw, he’s a pitbull. Not a yorkie. The manager of the petsmart is nothing but lovely and helpful. This review is specifically related to the service, not the people.

Caroline Gilliam

2023-12

Awful! First time having my Golden Doodle puppy groomed. They charged me over 80 dollars for a shampoo and puppy trim (no body just sanitation areas). The groomer also told me that my puppy was growling and aggressive. This may have been his first time at a groomer but he had been getting bathed since we have had him (10 weeks). They cut a strange hole in the area below his tail. Sanitation areas were not cut! Before I took him away I asked did they cut his nails (which I had paid for) she says “no I forgot”….took him back and made his nails sharp and uneven. Do not take your dog to this place!

Kwame Joseph Licensed Realtor

2023-09

I had my dog groomed yesterday 08.29.23. Usually when I get her groomed she came back smelling good. This time the groomers did not use any. But that’s not the main issue. I swear there’s something wrong with my dogs back left leg and she now has a bruise on the side of her neck from clippers.

Jen

2024-02

Great service! Very patient with my dog who is a bit nervous with new groomers. Absolutely recommend! Major Kudos to Jazzmin!

Jada Thomas

2023-05

I’ve been taking my dog here for a while and we haven’t had any issues with them until today. I brought my dog in at 11:30 and they told me to give them 4 hours to groom him which is pretty standard. I wait 5 hours and I hear nothing back so I head over there to see if maybe he was done and they just couldn’t reach me. By the time I get over there, it has now been 5 and a half hours and the most he’s gotten done is a bath and blow dry (he was not even fully dry when I got there might I add). The groomer who was meant to do his haircut asks for another hour which was crazy to me because it was already nearing 6 hours he had been there. I decided to just take him home because he has very bad anxiety which I have told them before. I understand sometimes people get behind but I truly don’t believe you need almost 7 hours to groom a 12 pound mini poodle. I don’t know if they do this already but they need to prioritize grooming the dogs that have appointments so that they can be done first. And to top it off, as soon as we get home, he’s so thirsty that he drinks two full bowls of water. I would think they’d at least give these dogs something to drink after hours of being in a confined space.

Sheri Gonzales

2023-05

The groomers are wonderful, the care and time they put into my fur babies is amazing. They always come home looking like real dogs. 🙂

Zackery Washington

2023-05

Zoey was amazing... had him(mini poodle) nice, fluffy and smelling o so good (Zoey what did you use? Lol)

J C

2023-05

Super prompt with cutting my dog's nails. In and out, no wait, and excellent care for a scared pup.

jetta martyn

2023-05

I like this store, it always has what I need, an the employees are very professional an nice to help. And they store is alway for the most part stocked!

Donalia Clay

2023-05

The employees really care about your pet. They readily offer suggestions and helpful tips.

Cathy Nelson

2023-05

No more yesterdays news litter so they had Esquisicat paper pellet litter. Thanks Rodney.

Frank Ivan

2023-05

Prices keep going up because there is no other grocery store close by and they take advantage of it

Robert Boyer

2023-05

The PetSmart in Waldorf Maryland had exactly what I needed and at a reasonable price.

Michael OBrien

2023-05

Great place to find what you need for your pet.

Mike Lucas

2023-05

Always friendly and consistent

Barbara Barbara

2023-05

Professional, friendly, timely

Lisa Wilson

2023-05

Its always great

J D

2023-05

Grooming dogs here

Evangeline West

2023-05

Great as always...