Goodwill Retail Store and Donation Center

Design Too

2024-04

The customer service is a little low key. And the donated unused items are always priced too high. Two left field for me. I come here once or twice a year. One day they get some new employees that respect their customers.

Katie Shin

2024-03

Been shopping here because its the nearest thrift store but in recent weeks the pricing has become crazy. All dress being around $17.00 and if a t shirt is in decent condition it will be $11.00 even if it's a target brand. I found a T-shirt with 5 dollar price tag from Target marked as 11.00. Very disappointed. I like to thrift shop because it's better for the environment and cost efficient but with their prices being the same as shein or Amazon you might as well get something brand new.

Erika Hajiantoni

2023-05

I hadn't been to this location for awhile and sad to see how much they are pricing items up now. I am not someone who usually gripes at Goodwill pricing up some things, they always miss ALOT but this was literally every other item marked up at their 'boutique' prices. Bare minimum an item should be a significant discount from what you could get it for new at the store. Pictures to show what I mean.I still found items to purchase but it makes me hesitant to come back to this location. I don't want to overthink my thrift purchases because of the price. They aren't paying for their inventory!

Emily Spears

2024-04

This has to be a money laundering front because the prices are absurd for the quality of junk that’s here. It’s egregious. I just saw a frame with a stained stock photo for $25. The frame was broken. Like let’s be for real here. They don’t actually want to sell this stuff.

Niki Fennoy

2024-02

Great Store. The manager Donald was very helpful. The young men from the back even helped me carry items to my car. Will be back to this location. Store had a lot of options .

Rachel Indek

2023-12

Not the best goodwill.around. The store was messy and dirty.Very small/Poor selection (most of the furniture was broken or not worth being sold). And the staff were not happy to be working. IMO asking an injured customer on crutches to put an unwanted item back.on the shelf is not exactly good customer service. Will stick.to the other locations.

Quay Neil

2023-10

Store empty and over priced. The male that works there is creepy and thinks it appropriate to follow people around trying to engage in conversation and 2) comment on the things that people are buying. The entire staff other than the processing team all stood at the register “Posted up” talking about what money they were going to exchange out the register coupled with having prolonged conversation while I’m being checked out. Meaning; the staff who was checking me out stepped off 3 times to continue her personal conversation with the other team members. I love camaraderie at work but it becomes a problem when that is more important than taking my money and letting me go. Overall underwhelmed!

Kat Y

2021-05

You can always find something great here and if you get the good will card you can earn back cash to use on future purchases! Left here yesterday with two pairs of shoes that had absolutely zero signs of wear!

BAPESTA

2024-04

Reasonably priced and found my toddler some shoes for $8! Excellent condition.

MJ deCoen

2021-05

First time here.. Found lots of fun items to look at and purchase. Will be back again

T H

2023-08

My son (special needs) and I went to this location to look for luggage. My son saw a $15 suitcase that he wanted to purchase. We looked around at some other items and by the time we got the register, I noticed that the tag was gone. Basically, the tag slipped off while my son was walking around looking at other items. When my son approached the cashier and greeted him; the cashier said nothing back. I told the cashier that the tag must have fallen off, so he called a manager for a price check. While we were waiting on the manager, I started looking around real quick to see if I could find the tag. I did not see the tag and by the time I got back to the register the manager was present. The manager said that the suitcase would be $20 because it is in "good condition". I told him that the tag said, $15. The manager abruptly said, "where is the tag then"? At this point, I addressed my son and asked him to retrace his steps. As I walked with my son to see if we could find the tag together; the manager felt the need to tell me in a condensing tone that the "tag must say suitcase too, not just $15". Though my son and I saw plenty of tags on the floor in different areas, we did not see the tag that accompanied the suitcase. So, I decided not to buy the suitcase. As we were walking out, I tried to thank the cashier, but he was so busy gossiping to a co-worker that he never even noticed us.I am not upset about the price of $20 even though the original tag stated $15. There were other suitcases the same color, size and condition that had the price tag of $15. I could've easily pulled a $15 tag off of one of the other suitcases, but it wasn't that serious. I also wanted to show my son that the next time that he picks up something to buy to make sure that he is mindful of the tag as some do slip off.My problem is this...I have been coming on and off to this Goodwill for years. The workers there are some the rudest people I have ever encountered in life and I am four decades in. The don't like greeting you, they talk to you in a nasty tone, or like you are stupid, they hate showing you items in the display, they hate having to stop putting clothes on the rack to rang you up. They ALL seem miserable as heck. I have been in that store and seen customers complain about these workers countless number of times. The manager could have kindly stated to me that if I couldn't find the original tag that they would sell it for $20, but the attitude was so unnecessary! It's not what you say sometimes, it's how you say it. It is not the managers fault that the tag slipped off, but why are you all so awful and rude! If you don't like working with people why don't you get another job where you don't have to engage with customers. The same energy that you guys put into dressing those mannequins so weird, you should take some training in basic customer service skills 101.

Tihitina A

2023-08

This is a large and very neat store. Strangely, the donation center is a drive-through (not a walk-up). Some items are over-priced but I suspect that they lower costs once something has been sitting on the market for long enough since the two arm chairs I got for $5 each had layers of stickers with higher prices. The manager was forgiving of my unbelievably dense (and in retrospect selfish) walk-up donation and even went so far as to help me load the arm chairs on a sweltering day out. If you are hunting for household items or furniture, this might be the location you find it. Overall, would definitely recommend!

Cherraine Mkhokeli

2023-05

I found items for my high tea wedding reception. Great prices! Precious items.

Tom Bonderenko

2023-12

I think this branch could use some help fromCorporate. Again today waited 20 mins to make a donation and then got off the line andLeft. About the fourth try in 6 weeks!

Jessica M Paugh

2023-05

Well, my experience was good at first. Until I had to return a ladies' suit after bringing it home and finding out it didn't fit (because dressing rooms are still closed due to COVID). When I took the suit back, the cashier rang the return up wrong and charged me again for the suit to my credit card instead of crediting a refund to my card. I left and was about 5 minutes away before I realized her error. Had to turn around and go back. Thankfully a manager corrected the issue. But it was a bit annoying and time consuming to have to go back a THIRD time before the issue was (hopefully-both charges are still pending on my card with no credit noted) resolved.

Jonathan Stewart

2023-05

Went in and immediately noticed prices were super high(basket with original $8 new sticker from big lots that they marked UP to $15 even though it was scuffed. I found a half decent office chair that I've been hunting for a deal on and once I got it to the front the employee could not scan the sticker. After a couple of employees tried to ring it up a few minutes later the manager of some sort Lawrence came out with a new sticker with a higher price tag and accused me of swapping the tag... Maybe someone did that before me but that's not my fault. He was extremely rude and no professional. I don't recommend this location all. Overpriced and rude. Sorry for trying to make a honest purchase

Reyna White

2023-05

Seem like the cashier really don't want to be there ,or you need to train your people to be more polite,I was checking a big box whit dresses that you have in there and the cashier scream at me all the way from the register "DON'T TOUCH THAT " when you can just put a sign or at least be a little more respectful.Than when I get to the register ready to paid she was talking whit another coworker and she turns to see me and just said "WHAT?", I was ready to leave the stuff there and just walk away but your company is not about her behavior.

Steven Walter

2023-05

What most people don't realize is that goodwill has a website to sell any high priced items that get donated to the store. They don't make it out of the back. Ever realize this?? Also know that the store is a franchise store! Not what you think it is.Also what people don't know is that alot of people are working at the store to work off community service hours.I have never had a bad experience in the store but know what goes on. I try to treat everyone the same, sometimes just being nice to a cashier will make their day alot better!

Mary Beth Sodus

2023-06

Always friendy. It is a pain that you can't try on clothing, you can take it home for 7 days and return w recitipe. Also all the customers are friendly too, and glad to give second opinion.

Alex Alapatt

2020-05

I found an excellent collection of books including many first editions!

Joann Adamczyk

2023-05

The lady who rang me up obviously DID NOT want to be there. I was unclear as to where the line started and she hollered,"The line starts here ma'am!" Okay you could have been a bit more courteous. After I checked out and got out to me car, I find that I was over charged $2!! I had my baby with me so it wasn't worth it unbuckling her and going back in for a refund but still its the principal. I thought I would check out the selection here but I think I'll just stick with Savers with self- checkout and a bigger selection of craft items.

Zain

2022-05

We just had the worst experience in a Sunday afternoon !! Two staff members called me and my husband ( So Rude ) loud out in the store in front of other customers Cz we asked if we can have someone at register to help check us out after we’ve already been waiting for 10 minutes! We left the stuff at the register and they still yelled ( SO RUDE ) … staff definitely needs customer service training even if they’re attending at the least fortunate customers they can not treat people this way!!!!!!!!

Candace Malone

2022-05

So I reported to store workers that a sicko was going around the store recording this woman's butt and they did NOTHING! The girl laughed at first went and told a guy working there, then they proceeded to discuss and still did absolutely NOTHING! DISGUSTING. I will never shop at this location again, the sicker part of this is that he had kids with him, the lady was alone and he literally pushed of the kids out of the way to record. When he noticed I saw him he stopped for a min. Then started back up and I pointed out both ppl to staff. The man recording was a Caucasian male look to be in his late 40s and he was recording this other Caucasian woman who was alone shopping in the store. I'm just disappointed in the lack of response and actions of the associates!

The1forGod

2021-05

I always have a great time at my favorite Goodwill. Me and my 13 yrs old Grandson just love that wonderful woman at the checkout, she's very helpful and we always leave with a smile. Very clean, organized and always have great prices on great items everyone needs. My 36 yrs old daughter got jealous and now she's going too! LOL

Kris

2022-05

This place is exactly as nasty others have previously stated. Staff let the man in front of us get out of his car to drop off donations. My wife got out of our car to simply reorganize the back to make it easier for them to grab items. They barked at her. We both told them to chill our. He just kept talking over us. Should have just chucked the bags out the back into the ground. Seriously get over yourselves. Get another job if you hate what you do that much.

Vanessa Lazo

2020-05

I went to this store today to donate several items. I arrived around 5:40 not knowing there was a time limit of when you can donate. I waited in line patiently and then spoke to the cashier who was a older Black lady with a short hairstyle. She acted as if I was bothering her and had a very rude attitude and look on her face. She snapped at me saying “you’re going to have to come back tomorrow because it’s closed, you came too late.” If she would’ve told me in a nicer tone and body language I would’ve gladly came tomorrow. She was extremely rude and acted like I was bothering her, I will find somewhere else to take my items. I was just trying to help.

Tracy Smith

2019-05

Well organized clean store, offering clothing and household items. I hoped to find costume jewelry but did not see any. The second hand shoes and dresses were very good quality, clean, and a wide selection. Good prices. There were signs and price tags for to indicate item price for most items, but not all.

O Vin

2021-05

I have been a regular with donations but Will not donate to this location again. Was turned away after missing 4 pm deadline. Had 3 bags and person in back was unwilling to take bags. Maybe Goodwill can consider placing a bin in store so that smaller items can be dropped off in event of missing deadline. Yes I missed the time by few minutes , but it would have been customer service friendly to accept donation anyway.

Lorin Neiderer

2021-05

I've been coming to this location since they opened. It's my favorite Goodwill in Baltimore. With thrift stores it's always hit or miss but I have found some great items here. Like a North Face quilted jacket... a Coach handbag... three barely worn pairs of Ked sneakers in my size!... etc.

brianne brooking

2019-05

Super nice/hardworking employees but, there was only one reguster and there was an elderly man that had a lot of questions during his transactions so it went rather slow and took about ten minutes. By the time six minuted went by, there were three people in back of me at 230 pm. Wish she had more help and she probably wished the same. Notmally a manager would step out and give a hand, hopefully.