Rite Aid

Ed R

2023-12

Dropped by for OTC meds early in the morning, was glad I did. Got what I need, plus snacks, drink, and nutrition shakes. Clean, neatly stacked shelves, Friendly employee at the counter- miles I believe is his name. Store should replenish their sunglasses rack, need new foster and grant wayfarers.

Tavon Carter

2024-02

Staying giving me problems with my own medication no one answer the phone then take long . 20 mins waiting on medication I really need

Hope Lane

2024-01

I am so glad the Walgreens on Liberty Road closed.1. I paid with Goodrx $28 more dollars for my dog's prescriptions. Riteaids prices were do low I didn't need Goodrx. Paid a little over $18 instead of $48.002. Store staff. Pharmacy staff 💯 better than Walgreens.3. Store cleaner and all staff extremely helpful and knowledgeable.4. NEVER have to wait days for script to be filled.5. Pharmacy 💯 better than Walgreens.

Taishia Roane

2023-12

They only got 1 line but there was 2 people at the register makes no sense. Waiting for a pickup order said it would take 5 minutes no one called me.

Ann Maureen

2024-04

Horrible experience with this pharmacy. When my local walgreens closed, they transferred all my medications to this pharmacy. When prescriptions were ordered, the pharmacist in a very rude tone, judgmental told me they only have enough medications for their patients!!

Eliot Pepper

2023-12

This pharmacy has gone downhill. For almost two weeks, call in phone system not working. Can't call in refills, check if ready or talk to pharmacy worker. Hitting buttons does nothing. Anyway- today got a text that one of my meds is ready for pickup. NEVER called in or ordered refill on-line as my doctor had been adjusting dose and did not want to pay for meds that were changed or D/C'd. Mentioned phone issues to tech- he said the store was combining with Walgreens and they were working on fixing the system (for TWO weeks???). Then mentioned that I did not call or on-line order refill for my medicine. He said that since phones were not working they put all my meds on Auto-refill. Told him I NEVER approved of this and he said he will take me off auto-refill. Got a text a few minutes later to confirm. Does this company even care about customer service or take the blame for their own mistakes?

Morgan Costley

2023-11

Incredible store, very clean and organized. They've definitely upgraded their stock in the past few years! I remember when I used to feel like Rite Aid was JUST a convenience store for snacks but now they have so much more. A lot more medical items as well! I use to have to go to Walgreens for Theraworx.The associates are always amazing and extremely helpful. The associates and all their hard work are my favorite thing about the store. Sometimes I do wish the prices were a bit cheaper but they do provide coupons and reward points to loyal customers! Besides, I know how difficult it must be to compete with Walmart's prices hahaRite Aid and it's associates make my day, seriously, they're always well informed and polite. They always get the job done and take the time to get you what you need. It's the little things that make having to be on prescription medication easier.Several associates have reminded me of special deals for items I was buying too, they'd even remind me to check the expiration or check it for me before scanning it!I even recall one of the managers making sure an item was ordered for me when I inquired about it's availability and then told me when to expect it in store! I really felt heard and I appreciate that so very much.Thank you so much for all your hard work, guys!

Brittani Blanchard

2023-12

They don’t answer the phones in the pharmacy most days. I’ve been going through this issue for maybe the past 3 months. You can’t call to confirm anything or tell them a mistake has been made so you go in just to be told they’re still waiting on the meds to come in or to come back an hour or two later after being told “try calling ahead of time next time” 🤨 today I have been trying to reach them for an hour and a half and it just keeps saying they’re busy with other customers. Why keep telling me call if they don’t answer?

Veronica N. Queen

2024-01

Affordable pricing. Friendly manager and associates. They keep shelves stock with go to items and hard to find products. They support the community also.

Dominick Fakih

2024-05

Good luck getting your prescription filled here, you might die before it gets to you

clyde bamby

2023-12

The worst Rite aid services 0 rating was on the pharmacy line for 40 minutes from 7:00 pm to 7:40 still no answer me and my family was a customer here for years not anymore taking my business elsewhere

Gailyn T. Laird

2023-05

The customer care representative, Dominique, was extremely rude, uncaring, disengaged, short, and uninviting. She did not welcome me to the store. She did not ask me if I needed any additional services. She did not thank me for coming. In fact, when she sent the prescription over through the drive-thru, she didn’t even turn on her camera to say anything to me. The prescription just appeared, I retrieved it, and I left. The only reason that I know her name is because it’s on the receipt. Most of the customers who come in to pick up prescriptions are in some type of discomfort, not feeling too well, some are extremely ill. I had a tooth extracted today and was in serious pain. To be greeted with such a nasty disposition made my discomfort worse. I have never experienced this type of service from this particular Rite Aid, and hope that I never do again. Otherwise, I will take my business elsewhere. Customer service training is needed immediately for that young lady.

Mariam Abdelfattah MSK

2023-05

MYRNA … Thank you!!!! Great pharmacy technician with a lot of skills. Went above and beyond and even helped me to get an OTC medication I needed, figured out something with my insurance that was wrong and fixed it immediately , top notch servicepeople like you make this world better.

Jamara McGlocklin

2024-03

This store has everything friendly ppl work there with smiles.

Jacquelyn Cornish

2023-08

This is my absolute favorite Rite Aid store and pharmacy. I get friendly, professional, cost-effective service and I always feel like a valued customer.

Kimberly Battle

2022-05

I schedule my 13 year-old’s COVID vaccine at this location. Both times we had a great experience. For the first shot we were in and out in about 15 minutes. The second time there were considerably more people getting their vaccines. The wait was about 30 minutes and despite an unreasonably irate customer, the pharmacy staff remained polite and worked hard to give everyone their shots in a timely manner. Kudos to the pharmacy staff, the pleasant Pharmacist, and the super friendly front cashier staff as they were incredibly friendly as well!

Dr Raymond E Banks Sr

2023-05

My visit to the Randallstown Rite Aid on June 25th was less than "awful!" I was sent Coupons by Rite Aid and neither the Cashier or Manager were savy enough to "activate them, nor provide an exceptable reason as to malfunctions. I left all items in addition to the coupons with the manager.

Dina Yifrah

2018-05

Nick was amazing! I searched 3 other rite aid stores and he found me what I was looking for and held them for me at the check out counter. He is customer service at its best!

Will Crosby

2023-05

I shop at this store several times a month always have a decent and good experience.

Brian Duarte

2022-05

Pharmacist refused to give me prescription, just got surgery and I’m in a lot of pain. Wasn’t willing to work with me and very rude. What a shame…

Mike Wri.

2021-05

Very professional staff, very knowledgeable pharmacy staff, keeps you current on what various flu shots,etc that you need. Clean store

sixfoot7300

2017-05

Just dumb, Rite Aid puts the worst people in Black neighborhoods. This wouldn't be tolerated in Pikesville or Columbia.

Denora Brown

2023-05

Your pharmacy personnel is very unfriendly. They need customers service training. 🙄!

Charlene Brown

2017-05

PHARMACY SLOW AS HELL.THE EMPLOYEES OLDER & YOUNGER NEVER SMILE OR GREET YOU WITH A DAMN HELLO. EMPLOYEES ARE TERRIBLY RUDE RUDE RUDE. However, the PHARMACY IS SO SLOW. BETTER GO TO ANOTHER RITE AID

Monica Peña

2016-05

If I could give the Pharmacy negative stars I would. The two fools they have working there tonight couldn't fill a cup of soda much less a prescription!!!

B Bailey

2018-05

They say your prescription will be ready at 2. You come at 2:30 they say we are out of the medicine you need to go elsewhere or come back the day after tommorow

Olga Pyatkova

2023-05

Thank you very much for good service … ladies.

N Minor

2016-05

The pharmacy is the worst. So slow and rude and don't answer the phone.

ice queen

2018-05

Employees rude as hell all the time, and they sell fake backwoods to top it off

eliyahu kheel

2023-05

Your phone doesn't work.