Lowe's Home Improvement

Patricia Smith-Rice

2024-05

Always a calming atmosphere at Lowe's. I and a relative went to purchase heavy electrical cords and some house address numbers for myself, my cousin purchased some weed killer refills. Everyone was personable and help tremendously. We found what we needed quickly and we were gone to the next stop.

Lenny Handfinger

2023-05

Nice store...kind of tucked away in it's own little world. The people there seem nice and on my visit were very helpful. I went in looking for some stair treads for my deck. They only had one on the floor. But wait, one of the associates called somebody and the next thing I know here comes a guy riding a white horse with lights on it and pulling a wagon full of deck treads....what service! Nice store...kind of tucked away in it's own little world. The people there seem nice and on my visit were very helpful. I went in looking for some stair treads for my deck. They only had one on the floor. But wait, one of the associates called somebody and the next thing I know here comes a guy riding a white horse with lights on it and pulling a wagon full of deck treads....what service! The store is very clean and seemed very well stocked. The area where the plants and yard stuff is was very well organized. The parking lot was clean, the best time to go to Lowe's is between 12 and 3 weekdays...in my most humble opinion.

Alex Swain

2024-04

Mike in the lumber department was incredibly helpful during our recent visit. He guided us to all the boards we needed and expertly cut each one tot he appropriate length. Service like this is why we exclusively shop at this Lowes.

Kathleen Ambrose

2024-03

I had to return items that were delivered. I had them delivered because I don't have a car so a trek to Towson took planning. But customer service was very gracious I got all my money back including the delivery fee. It's a huge standalone store with excellent inventory.

Alicia E

2024-05

This is always a wonderful Lowes to visit. The garden section is fantastic, beautifully organized and well stocked! The staff is always super helpful.

Kirk Brock

2024-05

The customer service is terrible. You cannot find a vest in the area needed. You good to customer service the call for help on intercom and no one shows up. Its crazy. I like the convince of coming here. But yall have to do better.

David Willard

2024-04

The Lowe's that I went to, on Taylor Avenue, got pretty much everything right. The parking was abundant (I went during the day on a Thursday), the staff was very helpful (which has been my experience at this location), the store was clean and organized, and, at least for what I needed, their prices were reasonable.

MIKE NILLES

2024-04

Guy at the desk at the entrance (wish I remembered his name) was helpful and earns all three of these stars. Rest of the staff seemed to be doing nothing. I find this is fairly typical of Lowe's after 7pm.

KhaiyaDior L

2024-03

Anybody giving this place a 4 stars and above needs to check again. I am a customer who is here constantly and I’ve have many negative experiences. The worst experience that I have encountered from time to time again is their mice, they have a huge infestation enough to get them closed down, they need exterminators and more. The manager needs to do better because this place should not be in such bad condition to have mice searching through the food etc. Do better, as a mother of 6 I see enough filth, don’t go to Lowe’s.

Wayne Adams

2024-03

Very organized and clean, helpful and friendly staff. Always have what I need. I have 2 home depots closer to me than this lowes and I pass them to go here.

Ahmed Satti (Family Guy)

2023-05

Very well stocked with everything you need for home and home improvement. Employee Jamild was extremely helpful.

Jehovah Jones

2024-01

We had five blinds cut to size. There was a snafu on the initial cutting, but everyone at this location (Taylor Avenue) was so helpful and conscientious in correcting it. Especially exceptional was a guy named Melvin, who carefully, painstakingly recut the blinds, getting everything right despite equipment that wasn’t really very accurate. He’s a gem; I hope Lowe’s values him. It’s rare that you find an employee of a big-box store who has been there more than a few months, or has much knowledge; Melvin says he’s been there more than six years, and it shows. Keep him, whatever you do. And most everyone else we encountered was a cut above too. I’ll shop here again whenever I have the choice.

Ahmed Al hamadani

2022-05

This is the last time I have orderd from Lowe’s Towson online, It will be the last time they have a very bad service. I paid $75 for delivery. The wood is very bad and used. My order has been since August 11, and until now I have not received 15 missing pieces I spent $300 for workers for nothing because there was no same-day delivery and they have not found a solution. I called them more than five times and they do not have a manager to solve Such problems, I advise not to buy from them.

Kelley Stewart

2024-04

I paid for measurements of a door however no one ever called to schedule nor has the manager returned my call. This is POOR customer service at its best, I have requested a refund but again no response.

Timothy Vance

2024-01

I really wish I could leave something below 1 star. The customer service by the managers and even online is horrific. I ordered a washer and dryer on the 6th. We scheduled delivery for Saturday the 16th. I received an email and phone call on the 15th confirming delivery on the 16th. I was told it would be delivered between 1:30 -6:30... So at 7:30 after no delivery I called and spoke to a manager and was told they "called me at 9:00 and no one answered" to tell me the dryer wasnt it. I told them no one called me and if someone did why would did they not leave a voicemail to which they could not answer. They also rescheduled the delivery for the 23rd without even telling me. So Monday the 18th I called and spoke to person who is in charge of shipping Josh I told him the 23rd would not work and that my wife could take off work (not paid) on the 20th if he could have it delivered after 2. He called me back and said Wednesday after 2 would work. So my wife took off work (again unpaid) so we could get the delivery. Well here we are on the 21st and we never got our stuff. I spoke to a manager (scott) last night who said someone would call me this morning. I called at 9am because I didnt hear anything spoke to another manager ) who said he would look into it and call me. I waited 3 hours and didnt get a call to I called again and spoke to scott again. He said he would call me back and 3 hours later I still didnt hear anything. So I called and another manager whos name I didnt get answered. I again had to go over everything with him and Im sure I wont get a call from him. Your FB team hasnt been helpful either all they can say is senior leadership have been notified. So here we are my wife and I have wasted over (along with phone calls) about 14 hours of our time because of this and also our money by having to take off work............. update Its now been longer then 24 hours and havent heard a word from senior leadership as per Lowes facebook people said it takes............... HORRID CUSTOMER SERVICE........So the manager Matt was the only person who seemed willing to help.. He gets 5 stars for now... it will stay that way as long as I get my stuff tomorrow morning like he said.

Pest Control Pros Maryland

2019-05

Staff were very friendly and accommodating to my purchases at the Lochraven Blvd Lowe's Home Improvement. The inventory they had on hand was the best I have ever seen. Great job Lowe's at Lochraven Blvd.

Beverly Stevens

2023-11

11.1.23 - Effective this date this Lowe's is no longer giving you bags with your purchase. Also informed that for businesses, Lowe's is no longer allowing phone sales for purchases of materials. It's a shame, cause Home Depot figured an easy way around this with text to confirm for credit cards on file... Lowe's process around this is very complicated, especially for businesses in which the account was established around a specific person's email. I recommend hitting up Home Depot if you're a business. They are so much easier to work with anyway.

Khang Do

2023-05

I would give a negative rating if I could. I purchased a washer at the Lowe in Towson. It took 2 months to ship and the delivery men left it in the living room without installing it. Tried to contact the store customer service and manager. No help whatsoever! I will never do business with Lowe again!

William Nerenberg

2023-10

Pretty good stock of the furnace filters I needed. I took an extra few minutes to browse and actually found a few other items. Very pleasant checkout lady as well. Also, a welcomer at the door gave me perfect instructions on where to find what I needed. Personnel who were stocking shelves were not so friendly....still a decent visit.

Rosalind Clemons

2023-12

I didn't get the guy's name who helped me find a dusk to dawn light bulb, but he was very friendly and helpful. I appreciate good customer service. I was at the towson lowes

Diana Dodge

2024-05

Orders placed on the internet DO NOT INCLUDE installation. And they don't tell you that. Very disappointing. Now I have to find someone to do that.

Lisa Graham

2023-12

I love this store. The only issue I have is with the African American women that work in the register area. I am an African American woman and I repeatedly observe other races being greated upon entry and exit of the register area by African American staff, but the greeting is not extended to African Americans . Shameful.

Shaikh Rahim

2024-04

The floor Manager Josh was very rude to his customers and us!! That's bad while we are standing in line taking calls and asking customers to wait.

Tim Jacob

2023-11

I recently ordered a washer dryer from this store. After the delivery company arrived there they said they can't deliver the apiance because it might have to be lifted over 3 ' above the floor to get around a corner in the stairs. Both used appliances companies and other companies will lift it the extra to get it up the stairs but not Lowes. They said they would with another 2 people only after another scheduling and waiting of my time did they go out there to tell me they couldn't do with 5 people what 3 people did before. Additionally I will note both times it was delivered it was damaged. Also another time a few years ago I had them deliver a side by side washer dryer and they would not take it upstairs dye to the chance there might be a scuff mark. They use the scuff mark excuse as a way of getting out of work. I go it up the stairs with 1 other person. Just remember this Thanksgiving if you need a new fridge and expect Lowes to deliver it for you if there is a chance there might be a scuffed up wall they care more about no scuff marks and don't care if you can't get the fridge. Let's say that ruins Thanksgiving because you needed it for food. Lowes appliance delivery doesn't care they are about those scuff marks. The only way to get Lowes to deliver it is to make sure you coddle them by making sure the appliances are narrow enough to go around the corner of stairs. So both width and depth need to be narrow enough for those turns otherwise Lowes isn't helping. They also don't hook up gas appliances but atleast with that you can fix it with a few hand tools or hire a plumber.

adam fisher

2023-11

Please go to Lowe's rather than HD. I had credit fraud last year that happened at both stores and Lowe's was way more helpful, I mean WAY more, across the board. Home Depot spent months telling me I had to pay for fraudulent charges even though there was video proof of the imposter. Lowe's knew right away and helped me through the stressful situation

Keith Dunahay

2024-01

This is a great store. They get you unloaded fast. I recommend going lock raven boulevard to the store.

Shawndda Small

2024-04

Applied was denied the person that interviewed me seemed as if he was bored by my answers I felt rushed I don't know what they are looking for half of the staff looks like they just rolled out of bed anyways 😴

Kerry Curtis

2020-05

Never anyone around for assistance, was shoping for 1x4s and the pile they had was all molded and i didnt know that until after i touched them and purchased it. Ended up returning it and no one seemed to care that the bundle of molded wood was on sales floor to get people sick.. totally ridiculous

Harlan Harris

2023-11

My best LOWES visit ever! Service as it should be. I go inside for a ceiling hook only. I'm looking up at the department banners as Staffer Dan approaches. He asks, "What can I help you with?" I reply a ceiling hook. He says, " Let's go to aisle 9.""No need, I'll find it... one more, would you have the kitchen gadget to remove jar lids and bottle caps?""I"m not sure. We have very few items in aisle 34.""I'll check. Thanks for the assistance."I go to aisle 9 and search the entire aisle--I know I missed it. Another Staffer, Bob, is coming down the aisle, stops in front of me, and politely and friendly ask, "What can I help you find?" He takes me back to the front of the aisle, shows me the item, and explains the differences--heavy duty, decorative, package quanity. He hands me my selection. "Anything else?" he asked. I informed him, "I'm good, I'm going to aisle 34". "THANK YOU, BOB. You've been great."Bob turns right, I turn left, looking up at the aisle numbers. I see #32 running perpendicular, I get there, and it was the last aisle. I turn around, and there's Bob who came to tell me I "missed aisle 34". He took me back and showed me that kitchen gadgets hang from the post. I thanked him graciously for his attentive service.I did not find the lid/jar remover and took my ceiling hook to the register.Self-checkouts monitor, Carlana, completed the wonderful and extremely superior service. She greeted me and provided much necessary assistance. She bid me a pleasant farwell; I expressed my appreciation. I was off to reposition a chain lamp.Unbelievable, great service. Thank you, LOWES, for Dan, Bob, and Carlana. Please provide them with the recognition they deserve. They provide you superiority.

W. White

2023-07

While visiting family, I needed to help them with a project, so Lowe's is my go-to place for supplies. I like the selections, prices, and consistency of store layouts. The staff were helpful when I needed help finding an item.