CVS Pharmacy

Theresa Bunk

2024-03

I have been coming here years to load money on my bank card. I go in there today for one. The ladies always got a bad attitude. I think her name is Shannon she starts counting my money. She counts $500 out of the $999 then she stops counting out of nowhere says my money stinks and she needs to find someone then walked away with all of my $999. The way she did it was so rude I was left standing there so confused. Then she comes back tells me to get out the store and called the police.

Beth Jones

2024-04

If you use CVS in Target on Martin Blvd I STRONGLY encourage to change your pharmacy. They give the worst customer service. Here is just one of many since they’ve changed managers. So I get in line at 1:22…I look because I clearly see the sign say they close at 1:300 for lunch. There was one lady with cashier and me. No one else. The cashier was taking a while with other lady. At 1;30 another clerk comes out and says “sorry we close at 1:30.” I said “I’ve been standing here since 1:22”. She says sorry if we do it for you we have to do for everyone”. I say “No one is behind me and if they come up you tell them you are closed since it’s clearly 1:30 now. Your cashier has seen me standing here’”. She says “ sorry and see you at 2:30” and begins to walk away with a smirk. I felt the need to tell her she is rude and their customer service sucks.

Aarielle Savoy

2024-02

Darryl was above amazing, he was my blessing! I was first told my prescription would be over $800 (new year and deductible not met). Darryl stepped in to assist me and found me a coupon to save me more money than I normally even pay for this prescription. The fact that he actually overheard what was going on and took the initiative to help and looked for the manufacturer coupon for me, I am so grateful for his kindness and willingness to go above and beyond for me without any hesitation. It’s hard to find good customer service sometimes especially in busy circumstances such as a pharmacy but he was A TRUE blessing!! This pharmacy always is great and my prescriptions are always ready in a reasonable time, but Darryl is the real MVP!

Kristen

2024-01

I've been coming here for yearssssss and have not had any major issues. Occasional mishaps but they have always been corrected swiftly. Their line is always long but half the time its the customers and not the staff. Once I get to the counter I am prepared and checked out in 2-3 mins. They are always polite and have my items in stock. People should give them some slack. Its clear to see they don't have much staff which is not their fault.

Christa Gardner

2023-11

And the people are nice for the most part however, when speaking with representative on the phone, I was not even done with my sentence and she hung up. I needed a little bit more explanation and she did not even have another 30 seconds to finish with me. They don’t have a lot of drugs in stock in they’re obviously not willing to work with you. So I would not recommend them.

Holly Kelev

2023-10

I have been going to this pharmacy for years. They have always been fast and friendly. But the past few months have not been great. No matter what time you go, the line is to the end of the aisle or longer. There is a whole new staff. Instead of taking 2 hours or less to fill (which it has been for a long time) it has now taken over a day or more. One time I went recently, I waited in line for 30 minutes only to be told they were out of stock of the medication I came for. This should’ve been sent as a text or call instead of wasting my time. When you call now, you’re on hold for 10 min. When I called today I was told they are a couple days behind on filling meds. While waiting in line I always hear other conversations of people in line about how bad this pharmacy has gotten and how many issues they are having getting prescriptions. I was hoping it would get better after adjustment of new management and staff but it hasn’t. Thinking about changing and I’ve been coming here for 10 years or so.

Lenny Handfinger

2023-09

This pharmacy has gone downhill over the last year. The customer service, accuracy of prescriptions being filled, and information being relayed to the patient from pharmacy personnel have been less than would be expected from a CVS. Incorrect dosages, filling old prescriptions, and lack of internal communication have caused huge delays and long lines. I don't know if it's a lack of qualified people working or CVS not staffing the pharmacy properly. The updates online are almost non-existent, prescriptions are showing in process for days at a time. If you have an online system that customers are forced to use (because the phone just rings if you try to call) then let's get it working properly. Today I spent well over 1hr waiting for a prescription only for it to be the incorrect dosage, after being told it would be ready in 20 minutes. I could go on and on about the lack of professionalism I've experienced here at this CVS inside the Target at Middle River. This used to be one of the best pharmacies in the area...what happened??? This review is about my own experience, your experience may be different.

Nicole Topolnicki

2023-09

If I could I would give negative stars. I know this pharmacy has been gradually declining over the years since it opened but I don’t know what recently changed but nothing is getting filled and no one ever answers the phone! Ever. My prescription was sent 5 days ago n I received a notification from CVS they got it. I went 4 days later and it wasn’t filled and the pharmacist (new guy I’ve never seen before) said “I’ll expedite that for you” now it’s another day and it’s still “in progress “ per the app! I’m never getting ANYTHING EVER FILLED AT CVS EVER AGAIN AND NEITHER WILL MY FAMILY N FRIENDS !!!! Ridiculous they should just shut down they r only doing a dis service to the community!

Dewoine Garrison

2024-02

I'm sick of them never having anything you need. Will have your prescription on processing only for u to wait a day or 2 only to find out they never ordered it from the start

David Rossbach

2023-09

3 days later and I can't get my blood pressure medicine. I expedited it online after it wasn't filled the first day. Day 3 it still isn't filled and the rep said it'll be about 40-50 mins if she expedited it. Since the new Pharmacist took over this place has gone downhill. Time to switch to Walmart. Target in general is going downhill with no cashiers and long lines for self checkout while employees stand around.

Shawn Pinamonti

2023-10

Stay away from CVS Target Middle River, MD. I gave a 1 star review because it won’t let me do negative stars. Today I waited over 30 mins. for a prescription that was supposed to be auto-refilled 2 days ago + I had called to expedite. After waiting 30+ mins. They told me they needed 20 - 30 more mins. to fill the prescription. I’m using that time now to write this review.

C A

2023-09

I agree with all the negative reviews. The pharmacist seems to retaliate if you make a complaint. They literally withold/delay prescriptions if you say anything negative. They are like the mcdonalds of pharmacies and I mean that in the most negative way possible. Perhaps prescriptions would be filled sooner is the pharmacist wasn't stalking people's pdmp records.*The positive reviews have got to be fake. When you try to call the pharmacy, they either dont answer or they hang up on you.

Kerri Mattes

2023-10

The whole pharmacy is a joke. Staff is not friendly could care less if they help someone. Ask a question the answer they give is that’s just how it is and could care less. Please bring back the old staff because the new staff you have at this store is disgusting. I will be transferring my prescriptions. Have been a loyal customer for 15 years.

Kristina Sanford

2023-08

They are always running out of medication, the staff is rude had have no concept of how to do their job. The whole pharmacy is disorganized and a disaster!! If you want your medication filled in a timely manner, then do not got to this pharmacy!

Ryan Buxenstein

2023-07

Staff doesn’t want to do their jobs, will walk off leaving a line and one pharmacy member to wait on everyone else. Extremely rude when you call them out on it too. I’m sure you going behind the other counter to stack baskets while gossiping with your coworkers is a much more pressing issue than taking care of customers coming in for their medication they need. This location needs their entire staff fired and replaced.

Patrick James

2023-05

The staff at this location is less than pleased to be helpful. My son had tamiflu prescription sent there from his pediatrician. I went there to pick it up and they informed me they did not have it in stock at that location. I asked if there was another CVS that had it and I was informed it was my job to call around and find out. They informed me they were not allowed to call themselves. One of the staff perked up from the back and told me to try the one on Bel Air Rd. The woman at the front desk did still did not wish to assist with calling that location for me. She did not know the number or the address. (You would think there would be a contact sheet of the other pharmacy’s nearby.) Finally, after calling and verifying myself they transferred my prescription to the other CVS. If a provider calls in a prescription, shouldn’t the pharmacy verify if it is available, and if not call either the provider back or the patient to try and get them their medication? This is t just customer service it’s human decency in healthcare. However, considering this will fall on deaf corporate ears nothing will change at this location.

mady

2023-05

Please take the vaccine appointment option off your website if you guys can’t fulfill the appointment let alone not have any vaccines in the store. I made an appointment just to show up and there’s no vaccines in the store??? This is a pharmacy, you should be communicating with the people you have scheduled for your clinic.

Randhdirector Director

2023-09

Horrible place to deal with. Cannot reach them by phone without waiting 12-20 minutes.Prescription are never ready when promised.on top of this the whole department closes for lunch from 1:30 till 2:00 pm. Unheard of.this also creates a long line at 2 pm only to be told prescription is not ready.happend today 8/23/2023.

Ashely Buxenstein

2023-05

What used to be the “good” cvs isn’t anymore. Called today about my daughters antibiotics, was told I needed to call around to find them. Corina refused to look in the system at all stating it was my responsibility to call other pharmacies but there was none in a 20 mile radius. Imagine my surprise when the urgent care staff found the medication at cvs in white marsh! Lazy and incompetent.

Thomas Miceli

2023-09

Lately, past few weeks service has been poor at my cvs pharmacy at 1330 Martin Blvd. Middle River, Md. Can't get through on the phone at all . Had to call customer service on 2 separate occasions re problems.

Michael Wollschlager

2017-05

The best pharmacy I've ever been to. I've been on my medication for roughly 2 years and not once have I dropped the prescription off and been told they didn't have it. Also, when my insurance requires something called a "prior authorization" without notice, the pharmacist will walk up to me and explain the situation like I'm a human being, and not just another customer who they could just shout to. I recently moved further away from this Target/CVS Pharmacy, but I go out of my way to still take my prescriptions there because I know I'll be treated with respect and 9/10 times, they will have my medication.

Natalie Dawson

2022-05

Horrible service. Nasty girl ‘helping’ customers. She told me multiple times “that’s just how it is” when questioning their process or the outlandish copay they were trying to charge. I’m at Walmart now and the price out of pocket was half the cost they were trying to charge, at this Targets cvs, for just the copay. I have two insurances, one of which is VA coverage, which is typically great with zero copay. She actually said that they don’t have Internet access to find my insurance through the VA. That’s completely a lie, since she had to look up on the regular insurance website what my other insurance was. Absolute trash. Veterans beware!

Keebie A

2022-05

Extremely rude. They have no idea what their doing and when you call them out on it they try and make it seem like it was your mistake. After being told a note was on my account when filling a prescription twice, this time I get home to find the same problem that I was told was fixed and the rude person that was on the phone again will not fix the problem and tried to say they didn't screw up.

Theresa Roberts

2019-05

They are the best! Been here for years and probably go in at least every 2 weeks . They always are helpful and give advise if I have a problem with getting refills or coverage for special medications. They text me and sometimes they will even call if there are any questions. So convenient to grab things I need while I'm there too, from milk to personal items, even a gift like a gift card. One stop! I need that with my busy life. Thanks guys!

Dan

2018-05

Best pharmacy I’ve been to in a 10 mile radius. Staff is always very polite, helpful, and always go the extra mile.They fix mistakes other CVS’ have made on my account.They consistently impress me. You can tell they are well managed!

Jean Lane

2023-09

Not very friendly,or helpful, think they need more employees, ones there are overworked. Noone ever answersthe phone in the pharmacy, you have to stand in line to ask a question

thomas Miceli

2021-05

Transferred all my prescriptions here about 2 months ago from another pharmacy I was dissatisfied with. Glad I did. So far the service here has been excellent. Everyone is so professional, and helpful. They are also a preferred pharmacy in my plan , so I save money.

Jerry Vacek

2020-05

I went to get a prescription for my son. My fiance checked and it said it was processing. Once at the counter I informed them I did not want the prescription that was faxed in the morning. I was picking up the prescription that was recently faxed over. The tech gave me the prescription from morning. I went home thinking I had the right prescription. It was faxed over, so I didn't know the name the medicine. Instead of admitting that they were wrong. The pharmacist made excuses and basically accused me of lying. Piss poor work ethics and customer service. My son is showing signs of the flu and I shouldn't have deal with such incompetence to get a prescription.

Maddie Preston (Maddie)

2023-10

Always a long wait, the people on the phone when I call are super rude. Might be time to change pharmacies

Brittany Hewes

2021-05

Staff at this location are excellent! They are always on their A game. They quickly order what needs ordering, and my items are filled very quickly. I go out of my way just to pick my things up at this cvs location, instead of using the cvs within walking distance by my house. You guys are great, thank you! You w made life easier and made this one less thing to stress over. Thank you