Pep Boys

Hector Mejia

2024-03

Hello !! The las week I have problems whit my car tired and I go to pep Boys university bulevar ( langley park) and they help my a lot I was completely impresionante the attention for costumer and Olson mr zemichael help me to get the best price in old my service in that they I did oil change, alaigmet and tired replace ofcurse. !! Please. Is you need help whit your car go to to pep Boys langley park and ask for mr zemichael he is the man !!!

Skip Intro

2024-03

They apparently have a hard time getting mechanics and technicians who are willing to work on Sundays. I had one appointment some months ago that I had to cancel because they had nobody to do any work that day. At the most recent appointment for an oil change, a technician finally arrived about a half hour after my appointment time and did the work adequately. It took a total of 2 hours before it was done. This seems a bit long for an oil change where I was the first appointment. Just a normal oil change. The staff was courteous and the job did get done but it seemed to be not 100% certain that it would when I arrived for the appointment.

Andrea Jafari

2024-04

Zemichael, Jose, and Alba have been nothing but wonderful! If you need anything fixed on your car, they order really fast and also service is great every time. I’ve replaced 2 tires here and will continue coming back! Thank you again for your exceptional service!! :)

ABC Land

2024-02

I came all the way to this Pep Boys location in the rain, and THE STORE Section IS CLOSED. ONLY THE SERVICE CENTER IS OPEN. What a bummer. They should update this important information.

We Got Next

2024-02

If you value your time... do not go here. You can have an appointment and you will still wait 3.5-4 hours for tire installation and mounting. The told me 1-2 hours. Front desk will not communicate with you and if you do not mention it to them your keys might just sit there. Pricing for tires was good but it comes at a cost. The cost is your time. Will not come back.

Kerry Harwell

2024-04

Brought in my car to have a tire checked out due to slow leak. This is by far the best PepBoys service shop in the MD/DC area. Great customer service, professional, courteous, and knowledgeable. Just as importantly, honest in their assessments. Highly recommend the shop!

Samantha Brown

2024-04

The wait time was about 30mins which is pretty average to what I usually wait for at any another repair shop. The oil service took another 45mins. I received a list of recommendations which I declined at the visit due to an appointment I needed to go to. Overall the customer service was decent but Zemicheal was a big help through out my visit here. He was patient and explained why I needed the repairs.

Rena Reid

2024-01

I am a young female that was visiting MD for school. I came in for a standard oil change and air in my tires cause my tire pressure was low during the time of my appointment. They recommended an additional Tune-Up and Tire Change that was totaling over $2,000. I denied the additional. I visited another Pepboys, who said since I have a Honda Civic tune ups are <$200. The tires do not need the more expensive snow tires that was previously recommended. Cutting my price in more than half of what this Pepboys recommended. If you want people with INTEGRITY. Do not trust this Pepboys. I have wonderful experiences with other Pepboys but am specifically disappointed in this location.

Tarango

2024-04

Friendly staff has some fast and easy service. If you’re looking For tire services I’d recommend this place out of all the other places I’ve been to. My overall cost was 26 dollars To put my tire in the rim. Special shoutout to Kofi and Moses!

Jkevin Walker

2024-04

Pleased with the service that I received. Staff stayed on the job even after closing hours so that my car maintenence could be completed all on the same day.

Lauren Kelly

2024-04

No plastic or protection was laid down on mat/carpets. When I received my car, black dirt/grease was all over the floor of my light colored mats/carpet. Extra time and money was spent in order to clean the car.

Betty Barbour

2023-12

The price for my 4tires was good. It’s that I scheduled an appointment for Friday at 11:30 I get there and the guy tells me I will have to wait 3 hours and I wasn’t going to do that. So I rescheduled for Sunday at 10:30 and they tell me it will be 4 hours. They really should watch the scheduling because this is the reason for appointments.

M B

2024-01

Absolutely fraud. Do not come here. I scheduled tire alignment (bought lifetime service package), came, waited several hours. They came back with a list of critical repairs (change front axle, quick struts, ...and something else) that totaled $2400, but said that most critical repairs would be about $400-500. The didn't do the alignment because they said I needed to do the repairs first. They said I'd think it over.Coincidentally, my engine lights turned on a couple days later (turned out to be a tension belt problem) and I took it to a very well reputed mechanic shop and asked them to also look over those items above. They said there's absolutely nothing wrong down in that area.If you know Langley Park, you know the local denizens are largely below median income. If they're trying to scam me, I'm sure they're scamming a lot of those who really need every last dime but don't know any better and fear what a broken down car would cost their family.

Jason Wight

2024-01

As others have said, made an appointment for a slow time. A basic oil change took half a day. They put the wrong weight oil in, although my vehicle is a a common stock make and model and the manufacturer-suggested weight is common. When I brought it back in to fix it, the technician who did the job came up front and began to get confrontational with the manager in front of me. To their credit, they did the job for "free". After leaving I was missing one lug nut from each wheel. Now I'm at a third place for that. In all, the peppy oil change cost over $200 more than it should and 16 hours of leave from work. Thankfully my personal time has no value and I enjoy getting poor work from aggressive and petty tradesmen on my vacation. In fact, I'm making a special trip back for the holidays. It feels just like going home!

Marcus Ware

2024-02

Needed a new battery - making an appointment was easy, same day, quick service. Moses greeted me and was kind and provided great customer service. Highly recommend!

Steve

2024-02

I'm a veteran and Pep Boys provides a discount for vets, which is why I chose their business. I purchased four tires online with a discount. Upon conclusion of the installation I presented my Vet card and requested a veteran's discount. The rep denied it due to the discount provided with the purchase. I didn't find any info regarding this exception on the website, so I was disappointed.Other than that, the online ordering process was quick and easy as was the installation.

erik nieto

2024-01

Made an appointment to change my 4 tires for these new ones I bought. The change of tires was supposed to cost $67. I suspect that they chipped my wheel locker cause it was fine before but they tried to charge me an extra $400 just for that when it's a cheap fix. I went to Sam's tires in Beltsville and they took them off no issue. Sams tires charged me 140 ($25per tire and $10 per wheel locker).

A. Makela

2023-11

I was helped on checking to my appointment and check out for my appointment by Kelvin who had excellent customer service skills. I witnessed this during the scheduled hour I waited in the lobby for my brake fluid to be changed. he managed multiple customers who appeared to be frantic on a Saturday morning that their car wasn't finished, even though they presented without appointments.although I can understand their frustration, I do not think it's reasonable to bring your car in on a Saturday morning and then complain that it's not ready when you want it to be. in fact, this was my second trip to this pepboys. just a few days prior I had called the shop and they said that if I came now it should be fine. it turned out that wasn't the case, because their business picked up in the 30 minutes. it took me to drive there. however, there's a lovely Spanish bakery within walking distance on the same side of the street, and when I finished there and realized that my car wouldn't be ready until 3 hours later, I politely requested my car keys and instead scheduled appointment. it was a very pleasant experience.

Reggie Cole

2024-02

I visited this location 1/10/24 to my surprise, I was treated fairly and out from my oil change appointment in respectable time I must say.The staff here will surely get repeat visit with the visit in mind. Thanks guys

Brandi Doswell

2024-04

Zemichael is patient and helpful. Making sure to secure a replacement for a defective part before returning my vehicle. Chucky, Kelvin, Moses, Ayalew, Kofi and Daniel assist in keeping my vehicle running well. Thanks team!

John Burg

2024-04

Great customer service. $47 to repair a $300 tire with less than an hour wait. I'm definitely coming back!

Giselle Cohen

2024-03

My PepBoys Team is just amazing! It does not matter the day or time I come in, I am always greeted with the utmost respect and professionalism. Kofi, Michael, Chucky and Alba are just wonderful individuals. The whole team is just wonderful! Thank you for always being there for me and my car needs!

Pedro Lopez

2024-03

Zemichel & Kevin are the best Customer service provider. They greet you with a smile & kidness. If you need assistiance with your car please come here. 10/10 reccommend

Jamie Choi

2023-07

Worst experience ever. Avoid this Pep Boys. We had an appointment at 9:00am on June 16th for tire replacement. The representative said it’ll take about 3 hours, but it took almost 6 hours, and look at the picture of one new tire that was flat the next day! We were supposed to go to Niagara Falls with whole brand new tires, and we had to cancel the trip.

Gregory

2024-01

Total nightmare, I bought 2 front tires from Tirerack and had Pep boys install them. I also had a 4 wheel Alignment and a coolant leak fixed. Nearly $2000 in work. Within ten days one of those Goodyear Tires exploded on the highway. Having to drive on the rim to get off the highway. My Ford Escape's the engine started to leak coolant again and the alignment was shot. The Engine Light immediately come on. The job was obviously shotty, rushed and overpriced. There are other places in the area to take your car. I am taking legal action against PepBoys and Tirerack because their shotty work and dangerous products not only nearly got me and other motorists killed. Throw in another $2000 in repairs for a new tire, rim, towing, and the coolant still leaks. This place scares me. Stay away.

Tosha Bassil

2024-04

Wow .. this location helped me very well and fast . I appreciate the care that was given to my vehicle. Also The service manager Mike was very helpful with my problems . Overall excellent service 🤗

M.A.J

2024-04

Moses was an amazing representative of this location. Very considerate of my time and got the job done. Thank you Pep Boys!

Sanettra Waller

2023-11

Three in a row! My last 3 services done by Pepboys were excellent. I had 4 tires installed just a few days ago. Kofi, the representative was very professional and friendly in making sure I received the best service.Thank you, Pepboys! I will be returning in the future.

Katie Anderson Howell

2023-09

Been here twice. First time they had lost my appointment but did great work. They told me to return for a tune up. When I was able to do so a few months later, the man at the front desk ignored me for 5 minutes and made phone calls instead. That would have been fine until he told me they could not do the tune up because the mechanic would be leaving too soon. I asked if someone could listen to the noise my engine was making and the man at the desk laughed at me and said “You think a tune-up would fix that?”I won’t be back.

mark benjamin

2024-01

Not a good experience. Made a 10:00 appointment. Arrived at 9:30 am. They did not bring my car into the shop until 2;00pm. What is the point of making an appointment