CVS Pharmacy

El

2024-05

3500 East West Highway, suite 1200, Hyattsville location CVS Pharmacy has highly skilled and professional staff, they are very knowledgeable and always kind and caring during pharmacy visits, they make an effort to quickly process and fill prescriptions

Flor Pálida

2024-04

In that pharmacy there is only one kind person and it is a Hispanic girl who I thank very much when she serves me from there no one is friendly unfortunately I do not know the name of the young woman

Kiara

2020-05

I have repeatedly had bad experiences with this pharmacy and I have continuously given them chances because of how near they are to my home. But I am done. I am going to have all of my scripts pulled as they need refills.Last month I had issues with this location trying to transfer a prescription from a CVS location in Bethesda. They called me and said they could not process the script unless I go all the way back to the Bethesda location and physically pick it up. The pharmacist at the other location already made it clear to me that I would not have to do that. So after being on hold multiple times for at least 30 minutes each, being hung up on, and 53 minutes the last time I told the guy I wasn't going to go back and get they would have to figure it out internally because I did my part. Eventually, he sorted it out on his end as he should have.The staff is rude and ineffective. They constantly have attitudes because they are unorganized. They constantly will lie and say something is the doctor's fault, then when I follow up with my doctor, they will provide proof that it is CVS' fault. I had CVS deny me a prescription saying that it was already filled even though it wasn't and my doctor had refills.Today, my doctor asked if I could "please" send my script to any other location because the staff at this CVS are rude. She said the phone rep had an attitude with her when she called today after being on hold for more than 30 minutes, because they haven't got to my scripts yet.I requested a refill and followed prior authorization protocol on July 25th, to date, I am still without medicine. My doctor's office and my insurance company have been working together to make sure it can be processed but at this point, we are still waiting on this script.

Clyde Powell

2017-05

The absolute worst customer service that could be administered; the young lady was absolutely disrespectful. I would never hope that anyone would be fired but this would be justified. Absolutely and without a doubt changing my location for prescription. I asked about my prescription and her response was did you place an order..I told her they called me to come and pickup today which is why I was there and she said well we restocked it. Never again..she needs to recognize that as a customer I have a choice and it will not be CVS Target at 3500 East West Hwy #1200 and specifically because of her. I had her refill my prescription but I have absolutely no plan to pickup. Bad Bad Bad Bad Customer Service, all caps!

Josseline Diaz

2022-05

Don’t ever come here. I stayed 20mins in the line waiting to get a refill because i was on hold for 30mins when i called both days. When i went the pharmacist was talking to a lady about his party and his girlfriend for a good 10 minutes. On top of that when i can a coupon for my medication he told me “you should of told me that earlier” like excuse. Nobody cares about his girlfriend or his party there was a big line and he was talking as if he was at home.

Vineeta Vaidya

2016-05

I wouldn't give even a star if I could. I dropped off my prescription on Monday. They don't have it in the stock so I was asked to come back on Wednesday. I came on Thursday morning. My medicine wasn't ready and young lady, Daisy told me to wait 10-15 minutes so that she will put it as urgent. I kept on asking after 15 minutes because I took a break from the work to pick up this prescription. Finally, I got my medicines and it took over 45 minutes. Staffs are unprofessional, no apologies, just the word I heard was "I Know". Very poorly managed store!!!

Leigh Brown

2019-05

UNPROFESSIONAL and RUDE pharmacists (both Maranthe and Kehinde). I waited a month for them to figure out how to order and process the discount card for a newly FDA approved medication that isn't yet covered by insurance. I called and visited the pharmacy multiple times only to be told I would receive a call when my prescription was ready. When I called today, Kehinde lectured me about getting over the past (e.g. how long it's taken to receive my medication, how many unprofessional pharmacy techs/pharmacists I've encountered). No apology was offered for the delay and the horrible service. I was told to "get over it". Not a good look at all.

INES VASQUEZ

2019-05

CVS is poorly represented by pharmaceutical she's very rude and mine . she need to learn how to treat customers she's mine. I have bad experience 5/24/18 I USED THIS PLACE FEW YEARS AGO.We will pay for our medicines not to treat them badlycvs needs to teach its employees that are more professional with their clients.this is not the first bad experience

Lauren Papillion

2022-05

The black pharmacist was the most rude and inconsiderate being. I visited the store on 8/29/2021 around 2:30 pm.I stood in line. I normally receive my prescriptions from here and I was purchasing vitamins at the time. After I watched him flirt with another woman and her child, i finally get up to the line and he rudely told me we don’t do check out here… and motioned for the next person. As I reminded him that he checked me out here 2 weeks ago, with the same items. He then called the next person. Mind you, it was only two small items(vitamins and lettuces). It’s rude and I will not be using them for my prescriptions. This isn’t the first time, I was treated poorly. The first time they gave me the wrong dose lol! So please beware.

Jason Sumpter

2018-05

Regularly 10-15 minute wait in line. CVS appears to staff 3 emloyees at this location, but normally only one attends the counter. The others are slow to step to the counter when a line backs up, and when they do, it is with an attitude - as though it is an imposition to deal with the public. Convenience of location is the only factor that keeps us returning. To be fair, there is usually one employee with an attitude of customer service and they are overly persistent about calling when a scheduled perscription is filled. Side note: avoid the Starbucks at the front of Target unless you fancy watered down coffee.

Alan Harding

2018-05

Good Service. Came for a Flu shot. Called back a month later for the records and they were able to fax it to my employer with no problem

Prayer Changes Things

2023-09

Very professional great staff and service...Get the job done with my medicine...

Avryl Matthews

2023-05

Not sure who I spoke to, but their customer service is atrocious, only reason I’m using them is because it’s the closest one from my place.

Jorge Lazo

2020-05

all the Cvs have bad service but the CVS of the PG mall has the worst service I've seen and the African-American people who work there are very racist

Lexi Vivid

2023-05

Great staff

Alejandra Umanzor

2019-05

Bad attention, my husband had been prescribed 1 treatment, they gave him 2 and they charged him, we went to make the claim and it turns out that nothing can be done because they say that you cannot make a refund and everything was sealed, we had not opened anything, In total we lost $80 and by the way the women who serve are poorly educated

BEATRIZ AGUILAR

2019-05

Very bad service, long wait and little supply of medicine