4.6 (36)
21538 Leitersburg Smithsburg Rd, Hagerstown, MD 21742
(301) 790-3276
petretreat.net
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Dalton Lee
2024-03
Imagine being a place that specializes in dogs and simultaneously discriminate against certain dog breeds. Their website doesn’t even mention that they don’t accept certain breeds, because they don’t want people to know that they’re not true dog lovers. Maybe reconsider your stance since it’s not supported by any studies done on dogs. They let Collies in that have been found to be the number 1 aggressive dog breed but don’t let in others based off of biases. Would not recommend taking your animals you love so much to a place that doesn’t actually love animals.
Marco
2023-11
We love this place and so does our boy Max. It's a beautiful rural setting on a farm. Very well maintained and clean. Plenty of room for him. The staff is so friendly and good with the pets because. They know him and they treat him well. It's the only place we trust to take care of him and he loves it and they love pets. They're the best!
Brenda gardinier
2023-11
We boarded 3 animals and they came home after a week happy and healthy. Each animal needed meds and the staff administered them daily. Very clean, well run and always busy.
HollisAnn King
2023-11
1st visit. Nice location for a boarding kennel. Clean and well-organized. Received good tour and briefing by owner during registration for future boarding date. More information to come after actual boarding.
Robert Chambers
2023-05
Great place to board your pet! Friendly staff and a well organized clean facility.
Chris Bolton
2021-05
Pet Retreat is a wonderful boarding facility! Carol and her staff are the best, they truly love the dogs, take wonderful care of them and have the best customer service. My dog Marley, loves going to stay there!
Garden Eva
2020-05
We have boarded our animals here multiple times and thought this place to be "always nice and professional" safe and very clean. We even recommended to many others. We were we so heartbreakingly wrong! Pet Retreat is great on the surface but NOT what it appears to be behind closed doors. We are so utterly ashamed and disappointed in the owner, Carol Veil and two of her staff but mainly the owner because she is the one who can mandate change, get proper training for staff and let go those who do not abide by strict standards. Carol definitely needs to take off her blinders to what occurs when she is not present and immediately make change when a good customer calmly informs her what occurred, even giving her the opportunity to make things right. Install some video cameras so you can review what actually occurred (this is our hindsight). We DESERVED exactly what we paid for - Safe, clean, HUMANE treatment of our animals. This did not occur. Never once did we receive a phone call informing us there was a potential problem with one of our pets. We even called to check on our pets and not even then were we informed. We are utterly shocked, disappointed, and heartbroken. We will never board there again.
Ann Mummert
2018-05
Great place! My dog always receives outstanding care and gets excited every time we arrive there. Carol Veil and her staff are exceptional individuals who take great pride in providing a superior environment and experience for our pets.
Bonnie Markell
2019-05
The staff at Pet Retreat are the greatest. We feel comfortable when we leave our Corgi girl with them. We know she will get the best care and attention. Thanks everyone at Pet Retreat.
Natalie Perini
2014-05
There is no better place for my dogs to be than with the staff at Pet Retreat. My dogs are always happy & excited to go for their stay. Special, personal and professional attention is always provided.
Dan Hawthorne (Dan and Trish)
2016-05
Love Love Love! My dog, Brinkley, can't wait to get through the doors, greeting everyone along the way with hugs and kisses, and that tail is still wagging when we leave! We so appreciate all you guys do. Hugs. Patricia Garber
Patrice Wallace
2019-05
A doggie hotel you can rest easy with. They treat your dog like a welcomed guest. Mine are very particular but love going.
Jackie Henson
2016-05
My Sadie Mae is happy going in and coming out. I have had no problems with them. They have always welcomed me and Sadie.
Allison Wadding
2020-05
We've been bringing dogs here for over 10yrs. The dog always comes home happy and the price is competitive.
Jill Colbert
2019-05
This is the best! They love the pets like they are their own! Its super clean and the dogs love love going there!
Linda Jones
2019-05
They LOVE my Brittany Spaniels. I hate to leave them anywhere but I know they take goos care of them
Linda Norrington
2021-05
Mickeys been going since he was a pup that’s 14 years ago he acts like it’s he’s home away from home.He love’s it
Jason Knode
2020-05
Great. Awesome. Love it.
Loretta Milner
2021-05
What I cod seeI'm boarding my pup in a few weeks
Karen Wells
2020-05
They love my dog!
Jacqueline Rocha
2018-05
Excellent place!!
| Monday | 8:30-11 AM 5:30-7:30 PM |
|---|---|
| Tuesday | 8:30-11 AM 5:30-7:30 PM |
| Wednesday | 8:30-11 AM 5:30-7:30 PM |
| Thursday | 8:30-11 AM 5:30-7:30 PM |
| Friday | 8:30-11 AM 5:30-7:30 PM |
| Saturday | 8:30-11 AM |
| Sunday | Closed |
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