Best Friends Pet Hotel

Adam and Keren Breiterman

2022-05

Both of our dogs have loved playing and staying at Best Friends. The staff are very friendly and treat them so well that they get excited every time we take them in the car (since they think they’re going to day camp or boarding). In addition, Noelle and team have always been very flexible with emergency boarding and grooming requests, which we greatly appreciate!

Kitara Smith

2024-05

I bring my dog here for grooming and boarding. The staff is very friendly and treats my dog and the others very well. The grooming services are top notch!

Betsy Taylor

2023-06

We use Best Friends for grooming our dogs and specifically use Laurie. Laurie is amazing and always does a great job with grooming both my pups. She is also great with my one pup who is extremely anxious about getting groomed and leaving our house for anything other than a walk. We love Laurie she is kind, considerate and does a great job for our pups.

Robert Carmona-Borjas

2023-10

A Review for Mrs. Anja: The Quintessence of Canine CareIn the realm of canine grooming, one often encounters a myriad of professionals, each possessing varying degrees of expertise and dedication. However, it is an exceedingly rare occasion to find an individual who transcends the boundaries of mere professionalism to enter the realm of artistry. Mrs. Anja, who graces the establishment of "Best Friend Pet Hotel" in Gaithersburg, MD, is one such individual. Her work is not merely a service; it is a magnum opus of care, skill, and unparalleled attention to detail.From the moment one steps into the establishment, the amicable demeanor of the staff sets a welcoming tone. Yet, it is Mrs. Anja who elevates the experience from satisfactory to extraordinary. Her monthly grooming sessions with our English Shepherd, Ippón, have been nothing short of transformative. She approaches her craft with a meticulousness that is both awe-inspiring and comforting. Her hands are guided not just by years of experience, but by an innate understanding of canine psychology and well-being.Mrs. Anja possesses a unique blend of technical prowess and emotional intelligence. She is not merely content with ensuring that Ippón looks aesthetically pleasing; she goes the extra mile to ensure his comfort and happiness throughout the grooming process. Her tools are not just combs and scissors, but also kindness and empathy. It is this holistic approach to canine care that distinguishes her from her peers.Moreover, her interpersonal skills are exemplary. She communicates with pet owners in a manner that is both informative and reassuring, always willing to share insights into her methodology and the rationale behind her actions. This level of transparency is not just commendable; it is a sine qua non for establishing trust in a service as intimate as pet grooming.In conclusion, Mrs. Anja is not just a dog groomer; she is a custodian of canine well-being, a virtuoso in her field, and a paragon of professionalism. While the "Best Friend Pet Hotel" is fortunate to have a team of amiable staff, it is Mrs. Anja who stands as its pièce de résistance. I wholeheartedly recommend her services to anyone in search of not just a groomer, but a true artisan in the field of canine care.

Richard Seabrook

2024-04

Anja always does great work . It is very apparent that she loves dogs , and she really listens to us regarding what we request of her grooming our dogs. She's great.

Nellie Elkousy

2020-05

I took my Himalayan Persian to Best Friends for the first time yesterday to get her groomed and they did a Great job. They were friendly and the Salon/Hotel was very clean. I take my cat to the groomer every 3-4 weeks and by far she got the best Lions Cut yesterday. I will go there from now on. Please take your pet there because Best Friends was empty yesterday. We need to support these businesses and we can do that by dropping off our pet for the day and still being safe when we do so.

Mindy Benn

2017-05

I started using Best Friends for grooming about two to three months ago. We were desperate. Our previous groomer had had an accident and wasn't able to groom Shaggy and we had to find someone new. I asked my vet who he used and he recommended Tina at Best Friends. Tina has groomed Shaggy twice now and both times it has been great. Not only does he act better after, he smells better and doesn't get an ear infection after every grooming like he used to. I highly recommend Best Friends. I haven't used them for anything else but everybody there is professional and friendly and I wouldn't hesitate to use them if I needed them.

Melissa Quartey

2024-04

I always feel safe leaving my dog with Best Friends! He comes home happy and always wants to come back! He

Shannon Kopplin

2024-04

We have an anxious dog that LOVES staying with Best Friends- it makes it enjoyable for us to travel knowing he is well cared for and happy

Lisa Satterfield

2022-05

My adopted dog Benson had a traumatic experience at another facility and failed the interview at 2 DC facilities because he was too timid. I sought out the DC locations because I work downtown and live in Maryland. Upon a recommendation of a friend I decided to try Best Friends in Gaithersburg closer to our home. They worked with him to make him more comfortable. He started there with me having to walk him back and he sat at the edge of the room. Because of their patience and compassionate care, now he engages and he LOVES going to Best Friends! He has overcome his fears of other dogs, fear of being left, and he is so much better because of the staff at Best Friends!

Jaime Castro

2021-05

I was very nervous to leave my fur baby, Hank, anywhere. The ladies at Best Friends Pet Hotel eased my concerns, and Hank couldn't wait to run into the hotel and make new friends. They were (also) so considerate and attentive, I received a picture reassuring me that Hank was having a fun, safe time. I will definitely recommend Best Friends Pet Hotel, and Hank will be visiting for a fun stay, again soon.

Damira Gerasimova

2023-09

We had good grooming experience before, but I just called to schedule an appointment and the person on the phone was extremely mean and rude. I understand if you don't have availability in September, but making such a big deal when I ask to check availability with another groomer, all these sighs and snorts like I'm asking for something special. Isn't it your job to take calls and schedule appointments?

Mark Ellinwood

2023-05

Price and quality of grooming and boarding is good, but customer service is lacking. Been a customer for several years, and since 2020 the customer service has dropped off significantly. Scheduling a grooming appointment on their site says there will be a response "within 24 hours" but I have gone 2-3+ days with no response multiple times. I have had to call them (they only pick up about 50% of the time now) to confirm a grooming appointment 3 days after booking it online.The grooming appointment itself gives you a ONE HOUR WINDOW to drop off your pet (8:30-9:30), and despite asking for a "ready to be picked up by" time, I was told I would get a call "when my dog is ready to be picked up." Recently, after waiting until 3pm for a call, I decided to call them, only to be told my dog is ready to be picked up. In fact, when I went to pick up the dog, the groomer was already gone for the day. They did a good job grooming my dog, but why wasn't I called when my dog was ready? This has happened to me several times now where I call to ask if my dog is ready only to be told the dog is ready despite assurances that they would call as soon as they are done. I work odd hours, so being able to pick up my dog earlier in the day is a necessity. Not getting a call when my dog is actually ready does have a large impact on my day.If you're looking for a decent price, are close by, and don't have to worry about scheduling, then they're fine. However, the customer service has become poor and people that need a specific pickup time are out of luck. Most of the people that work there are very nice, but there is a gap between being nice and making customers happy. I will no longer take my dog there due to poor customer service.

RailBoss

2024-02

Staff is always kind and friendly and the facility is always clean and well maintained. We have been going here for years and always have a positive experience.

Glenda L

2024-03

They offer grooming, boarding, and play group services.Pet cam isn't currently working.

Chris Kot

2022-05

The staff at Best Friends is always responsive and proactive. I've boarded my border collie with them for 3 years, and they have always immediately alerted me of any trouble, even if it's just a little diarrhea. At other boarding locations, she comes home in a daze and needs a couple days to recover. At Best Friends, she comes home spry and ready to walk and play. That is evidence enough for me that they take great care of my puppy. They also are super flexible and responsive. 5/5 can't recommend enough.

darby white

2022-05

My dog is my best friend, my world, and I would never let anything happen to her. I can easily take her here with confidence in her safety, and overall happiness. My dog has severe anxiety, yet whenever she comes into the building, she immediately recognizes the groomer and is absolutely ecstatic. Not only is she actually calm and comfortable here, but she always comes home looking like a super star.I personally know the employees just from bringing my dog here for so many years, and have gotten to personally see how the dogs are treated. They’re given huge kennels with blankets and toys, plenty of water and a scheduled feeding time, and they go on long walks in the locations’ backyards.To not have a place like this would be more than a minor inconvenience. I know my dog, no matter how nervous, will be just as calm here as she would be at home.

Susie Chung

2022-05

It was our dog's first time staying at Best Friends. The staffs were very friendly and watching our dog through the pet cam, we could see our dog was having a great time and the care giver was awesome. Of course she was happy to come home but we don't see any post stress behavior or anything. She is happy and active as she always was. Great thanks to Best Friends!

Maccor

2024-04

I use the day camp, boarding, and grooming services. I am happy with all three.

rakhee dhawan

2021-05

Best Friends is the place to take your dog for grooming! They really take good care of your pet and listen to you carefully and do what you expect. They have the best groomers! Great friendly staff and their best groomer is Laurie! My pet always gives a hard time to get groomed, but Laurie does such a great job with him! I have been with them for the last 4 years and the service is consistent!

Mariana Viera

2023-05

Would give 0 stars if I could. Left our dog there for a week. When we picked him up, he was significantly skinnier. Upon further inspection when we got home, he has several scabs and wounds all over his legs and paws. They didn’t even tell us that he was injured. He’s been very sleepy and lethargic since he got home which is very unlike him. Will never use this boarding place again. Stay away.

Jennifer Leon-Saravia

2023-05

I left my dog Bobby under there care multiple times and they took great care of him! My dog has separation anxiety and I thought he was going to be very nervous but after the first day he was super excited to go there! Definitely coming back when I’m back in FL! 10/10 recommend to any pet owner!

Caroline Kettering

2022-05

I'm writing a review because we had a very poor experience at Best Friends in July, and I want to make sure that other pet parents have this information so that they are able to make an informed decision. We have boarded our dogs at Best Friends before without issue. This time when we boarded them, they both came home and immediately started having diarrhea and throwing up all over the house- it was within five minutes of being home and pretty constant for hours. When I called to discuss with the manager, I was told that they were both completely healthy while they were there. This seems very unlikely to me that both dogs would be completely healthy when they leave, and then 15 minutes later, both of them are a mess. These are two extremely healthy, robust labs, that had never had issues like this before. That in and of itself was a mess and I felt terrible that we had subjected my poor babies to whatever caused them to be so sick. Then, to add insult to injury, I spoke to the manager about the massive vet bills that we incurred to get both dogs back to their healthy selves. I submitted the vet bills to the Gaithersburg manager by email, which is what she requested on July 7th. I have followed up numerous times since then, and have gotten no response. So when you board your dogs, you are forced to buy an insurance policy to protect you against exactly what happened to us, but then when it's actually needed, there is complete radio silence on actually reimbursing our money. It is just not how you do business, and we are extremely disappointed. I'm not going to bother commenting on the amount of time that it takes to get someone to get you checked in/out, find your dogs leashes/toys/food, and to actually answer the phone because there have been enough other reviews on these areas that it's clear that there are significant issues there as well. It's so disappointing that what was once a really great place that we felt good about taking our dogs has declined so significantly. After my experience, I can guarantee that we will never return to Best Friends.

Kat Bastow

2022-05

Our dog Camden has been going to Best Friends for about 4 years for daycare and boarding. She loves going there and they love having her there. They are so nice there. Very accommodating if you are going to be a few minutes late for pick up. They even dress them up and take pictures for holiday parties.

Bill Henn

2023-05

I had both of my pups groomed yesterday, they did an amazing job with both of them. They are so soft and when I picked them up I didn’t have the fly-aways that I usually get from other places. Keep up the great work.

Frank Adams

2023-05

The grooming services are exceptional. I also like that my dog is able to interact with other dogs in doggy day camp while waiting for his appointment.

Pam Zingeser

2017-05

We have been bringing our dogs to Best Friends for more than 15 years! The staff is extremely professional, responsive, and loving to all of the pets under their care. We have been extremely happy with their day camp, their boarding, the grooming, and with all of the staff that work the front desk and the camp room. They always greet my dog by name and me too! Whenever I take him to Best Friends, he pulls me all the way up the walkway and he can't wait to get into the camp room. He always comes back from Best Friends healthy and happy!!! I couldn't ask for better service and I highly recommend them!

Miss Liz

2022-05

My dog loves coming here. They're professional, courteous, and honest. Noelle always communicates center specials and Jackie is the only groomer able to handle my husky. The best facility we've been to!

Christine Woodward

2022-05

Over the past 7 years we have trusted the staff at BF to care for our Beagles. Day camp, boarding and grooming. The are professional, reliable, and friendly. We have never had anything other than positive experiences and will continue to use their services.

Helen Freyberger

2023-05

I took my cat here when I was away on vacation for a week. She seems very happy, so they must have treated her well. The staff are very friendly, and all of my stuff (cat carrier and food container) was returned to me without issue.👍👍