The Home Depot

Jessie

2024-04

Far too many items are locked behind cages so you have to find an employee that acts annoyed to do this task then has to personally walk you to the register with the item that was locked up. The other hardware stores in town including a different home Depot have far fewer or almost no cages locking up the product. I will spend my money at the other locations that don't make me feel like a criminal when I want to buy a tape measure.

Alex R

2024-04

I'm here almost every day and it is excellent. The staff are incredible and should not be taken for granted. Staff in plumbing, paint, flooring, all are working very hard to make sure the customer is first. Excellent location made great by the staff that work here.

Sandra Liuzzi

2024-05

Received top notch service from an employee today named Joanna who helped me purchase a microwave for work. She was amazing and truly goes above and beyond for customers.

Chaitanya Lahari

2024-01

I came here to find some pressure treated wood for an outdoor project. I barely got any help from employees in finding the right wood. After that I needed them to be cut to fit in my car and requested for a measured cut. Employee was super rude and told me he cannot bend rules for one customer, when all I asked was for a measured cut. He kept repeating I cannot cut everything for your project. While another employee at the checkout informed me they charge 25cents for any cuts beyond 3. I could have paid for all the additional cuts had the other employee given me right information. Instead he kept pushing away that they donot accommodate for any customer. Hated the experience at this particular Home Depot. Every-time I visit other locations employees provide great value information and help me find the right fit product for my needs.

Rich McIntyre

2024-02

Good store I can always find someone to help, if needed. Good selection of products. I always check inventory online to make sure they have what I want before I go. Never disappointed. Good help, clean store and plenty of inventory.

Brett Trammell

2024-04

For Home Depot's I don't see why not to give this one 5 stars. Big box stores always have issues but overall this Home Depot is a pretty good one.

Anita Cole

2024-05

This Home Depot is the Best I have ever been in. Employees are helpful. It's Clean has everything you need.

Clint Hart

2024-05

The employees there need some serious training with how to help their customers. Have had nothing but bad experiences getting help from the employees at this store.

Guto Santos

2024-04

The service in this location is horrible, you cannot find anyone who is willing to help you find anything.I'm all for using the app, but damn at times I would like to exchange ideas with those that are suppose to be experts in the area they are attending to.Skip this location and just ride over to Lowes.

Saurabh Upadhyay

2022-05

Very bad service. I don’t buying anything next time with Home Depot. I talked with appliances department employee and ask for store manager but he said he cannot talk he is busy and after I said most important is customer then he replied oh no most important is employees not customer. I had order all appliances and they delivered damaged refrigerator and other all appliances should be installed but they not installed and waste my time. I don’t like customer service and management team they are very rude

Dustin Campion

2023-08

I purchased a riding lawn mower one and a half months ago and the battery on it dies prematurely. So I removed the old battery and took it in to exchange it for a new one. The lady at the return desk said to just go find the new one and bring it up and they would process the return. So I started walking to the back and asked an associate if they knew where the lawn mower batteries were at. He did not but another associate named Jason overheard our conversation and said he could show me because he believed they may of moved. So we proceeded to look for them and after a little bit of searching came across the new one. We then went to the front to process the return. When we got there the original lady that I had dealt with acted like she was to busy to help but added that I would need to pay for a portion of the new battery because she didn’t know how to process that type of return. Jason said he would help on got on the phone and figured out exactly how to do it and within 5 minutes I was walking out with my new battery that was I was not charged for because it was covered under warranty. I normally never write a review but I thought this deserved it. Jason went above and beyond without being asked to help me locate the item I was looking for and process the return transaction all with a very friendly and welcoming attitude. You don’t always get service like this but when you do it’s nice to be acknowledged. Thank You Jason.

Jamie K

2023-05

Generally a good store, but don't expect to find a flat/lumber/bulk cart anywhere but outside. Once upon a time employees returned them to the isles. Well, maybe they do but they're routinely full of merchandise. If given the choice I prefer to shop for my smaller items, then get lumber/large items last... I routinely forget to get a cart first and have to waste time exiting the store to find one.That said the customer service layout and experience has been one of the quicker experiences vs other big box stores.

Luther Akers jr

2023-05

Love this Home Depot! Went to get mulch for my job and had a great experience with no problem! Customer service was excellent in the Garden Center! Thanks Home Depot!

Justin Ray Brady

2021-05

Returning an online order was a breeze thanks to knowledgeable staff. We bought seeds and flowers and all was right with the world. 😷

clark s

2023-12

Don't ever deal with Home Depot for a kitchen renovation. The installers were the only bright spot of this ordeal. Salesperson Lisa Pletcher told us many half-truths, lies and made two major mistakes in the contract which we missed. She and Jordan Mills do not respond back ever, even to simple questions like, when will the work begin. We had to line contractors up and doing that without a date is impossible. We got a 5 day notice that work would begin after begging for a date for at least two weeks prior. Supervisor Mike Guberman and Home Depot hid behind the contract, which is their right. He even said that it's possible that the salesperson, Lisa, made mistakes, which she did. There is no honor with Home Depot. We didn't choose Lowes because of a lower price. Well, that was a mistake. Give a low contract, make mistakes and go for change orders. Great MO Home Depot. Adios forever.

Bear Merch

2023-11

Need to tighten up security. These people coming in open boxes and stealing parts or just walking out the door. Can't tell you how many times I've gotten home or to a job and found parts missing so I need to return it and get another one and open the box there to make sure parts are in box. Service truck had all hubcaps stolen and broke my locks from trying to steal from the bins in my truck. These people hang out in the parking lot watching you go in while someone follows you so their friends can try ripping your truck off. Stay away or watch your vehicle in Germantown Maryland Home Depot because the cameras don't work to watch you or your property.

Tim Clark

2023-11

Poor customer service. Mishandled phone calls, and poor policy structure. Online, In-store and shipping channels of communication are completely mismanaged. It’s 2023- if you’re looking for efficiency and helpful customer service don’t purchase through the Home Depot, the competition is way ahead. Nothing against this particular location- just happens to be the one I used.

DAN MCCALL

2024-04

Had what I came to look for but took a while to find and the 5 employees who passed me had that don’t bother me look on their face as I approached them. Have the products now help the customers find them.

Dani Taussig

2023-12

Rafael cut my new blinds after his shift was over, since his colleagues were helping other customers. He went above and beyond to help this doer get more done!! Thank you Rafael!!

Ben Leonhardt

2024-03

Location has everything I need and more. Team working strives to provide great customer service. Always helpful when I need something.

Christine Ando

2023-07

I try really hard to support local business & local jobs. It seems every single time I come in this store & ask a question, the employees don't know the answer or are "staffing a different section because they are short handed." A week ago I went in for fertilizer for my sky pencil holly bushes. The garden center employee said he didn't know what any of that was. I said Holly-Tone is what I'm looking for. He looked it up on his tablet & told me to go look for it myself inside because it's not in the Garden Center. I immediately left & bought it on Amazon. Same price, delivered to my door, no frustrating lack of customer service.----Mission statement of Home Depot: The Home Depot is in the home improvement business & our goal is to provide the highest level of service, the broadest selection of products & the most competitive prices.My husband & I visited this store another time to buy a Traeger Grill. The associate who helped told us it would be fully assembled & delivered to our backyard on 6/21. I was home all day, waiting for it. My husband said the tracker reported that the grill had been delivered. It was sitting in the middle of the front yard in the rain. I immediately called customer service. The associate was very nice and told me that the store delivered it themselves and not via a 3rd party. She put me in contact with the store. She was polite, listened to my concerns, and directed me to the store I purchased it at.I spoke with the manager. I was very upset that our grill had not only been dragged over our grass, but had been deposited in the middle of the yard for anyone with a truck and a couple of strong people to possibly steal. This was not the highest level of customer service Home Depot promises nor what we were told at the time of purchase. She proceeded to double down on 1) It was a 3rd party delivery service & she's not responsible for them 2) They never deliver grills to a backyard, it's always curbside only & 3) No associate told us that it would be delivered any other way & we were wrong.She argued & she interrupted me every time I tried to speak which escalated my anger over the situation. I got disconnected & had to have my husband deal with her. She doubled down on her same positions & interrupted him when he was talking. He had to actually yell at her to get her to stop & listen.Ultimately, the 2 person delivery team returned to our house & delivered the grill to the backyard as we had been promised. I felt bad for this team - they were well past middle age, not in the best shape and that grill was heavy for them so they basically dragged it back to the backyard. I could see why they rolled it up my grass in the first place. They were as polite and nice as could be, but not really qualified or using appropriate body mechanics to be delivering heavy items safely.I am very disappointed in my recent visits to this store. Employees do not seem to have much knowledge of the products in the departments they staff, employees do not all give the same/correct information regarding deliveries & purchases, managers don't seem to possess much managerial skills, & I frequently see employees standing around scrolling on their phones. My experience with someone who was supposed to be in a position of management was full of conflict, doubling down on why I was wrong & she was right, & zero effort at diffusing a customer's anger when their $900 purchase was delivered on a lawn without their knowledge, in the rain for it to possibly be stolen. $900 is not an insignificant amount to spend. We deserved a much better experience.It used to be a lot of fun shopping at Home Depot. The employees used to have some expertise in the departments they staff & managers actually helped resolve customer problems. If I have to stand in a store googling the items I need for a project & the manager just argues with me when there is a real problem with my items, then what's the point? I might as well purchase what I want on Amazon where I can expect & receive zero customer service.

Ioana Ballinger

2023-07

I picked up some metal roof for The Lumber Barn, and I was impressed with this Home Depot. Very nice customer service, fast loading, attention to detail, serious care about the safety of load getting on public roads. :) great experience!

Bryan Lowry

2023-08

Came in to the Urbana location looking for packing tape and two pad locks. Some of the employees would make eye contact and quickly turn and walk away, two younger employees were even at the front door flirting, and ignored me entirely. The ONLY employee worth anything at this site is Jeanette, she was so helpful. She was the only reason you have two stars, her five star service was amazing. This place is trash with out her. Home depot has gone down hill.

Autumn Larue

2024-04

The guy who helped us do the key cut was rude, but everyone else was nice.

Erik Stottlemyer

2023-06

As a business owner, who purchases a massive amount of product from Home Depot over the years, I can tell you that this store has gone sadly down the tubes. The level of customer service at Home Depot in Frederick has gotten so bad that I will no longer deal with with Home Depot. I have tried on several attempts to simply make purchases of products that they had on the shelves and they can’t find it in their system and they’re unable to sell me. The product is sitting on the desk right in front of me. I’ve wasted more time, energy and money coming to this location.Home Depot, you have lost a long term customer and you have lost my revenue.

Pierre Lestaevel

2024-04

I like this one particularly because they are quick to help you get the things you need.

Shane Study

2023-12

Been waiting for an employee to help me for over 2 hours...great customer service, at least the Christmas tree are up in October for everyone to see

Wil Mil Man

2021-05

Busy busy busy! Compare to a normal Saturday! Still find what you need! But, was very hard to maintain " social distancing"!Was pretty much able to to find what we needed. Still have to run down help, but very knowledgeable!Still recommend a visit!

Eric Howell

2023-05

Went into this location to upgrade 3 unopened brand new cans of paint to a more expensive finish and paint. I looked at the Home Depot policy on paint returns and exchanges before I came and it states if a customer is unhappy for any reason with a paint they can return it and Home Depot will make it right. It doesn’t list any exceptions. This is listed on Home Depot’s website under satisfaction guarantee for paints. I even called this store before I came today and spoke with a man at customer service to confirm and he said yes bring it in. I went in and approached an unhappy and very liberal looking customer service rep named Claudia who didn’t seem to want to be there and was rude and unhelpful. No greeting and no smile only leaning on the Registers lazily. I told her the Home Depot policy and she still told me no she wasn’t going to return or exchange the paints. She then rudely summoned her manager Ed after I requested and he came to the register and he himself also did not make me feel valued as a customer at all. I actually had to show him and point out the policy online for him to get it through his thick stubborn and arrogant skull the Home Depot return policy. After me pleading over and over he finally says he will do it this one time and returned the paints even though I only wanted an exchange. I then was allowed to purchase the more expensive paints. I even spent $150 more than what was returned. Ed has no idea what ‘making the customer happy means’. He didn’t seem to value me as a customer nor was he interested in making my situation right or helping me. The entire store seems arrogant and non helpful. Tall white guy in paint department gives misinformation about the products and doesn’t know jack. Everyone there from Ed to Claudia to the tall young boy in the paint department seemed arrogant and clueless. The Lowe’s is right down the street a half mile away and the customer service experience is way better and store better lit, better stocked, and cleaner. Even Home Depot on RT. 40 in Frederick is way better. This Home Depot on Urbana Pike in Frederick is the worst run in terms of customer service, stock, cleanliness, quality etc…

Elaine

2024-04

Store always seem to be clean and employees are helpful if needed. Wish the hot dog truck was still there. Nursery is getting stocked up.