The Home Depot

Shawn Stewart

2024-04

Eric at their customer service desk is phenomenal. I found a mower on the website that indicated it had a clearance price, but it only applied in-store. It was a great price for a really highly rated mower that I had been searching for quite a bit. The website said the store had limited stock. I ran down to the store. Eric looked up the SKU and it appeared the mower was all sold out. Having thought I missed out on it, I turned to leave the store. Eric stopped me and offered to walk me outside to show me what mowers they had available. Lo and behold, when we got outside, there it was - the mower I was looking for. I’m not sure why it didn’t show up when he searched for it in their system. However, had Eric not taken that extra step, I certainly would have missed out. It may seem like a small thing, him taking that extra step, but I was so incredibly appreciative that he did. It’s hard to find that kind of customer service these days, but Home Depot has it with Eric. Give that man a raise or a bonus! Dedication like his is how you keep customers like me coming back time and again.

Jocelyn S

2023-12

A HUGE SHOUT OUT AND SAVE by Mike and the staff at this location!My first fresh real tree ever! And they made it happen.Can't wait to put lights on it and decorate it.Thank you!

Alicia E

2024-04

WOW!!! This store has the most incredible, big box store garden center I have ever seen! They have everything.There were plenty of friendly, helpful employees on the floor. One gentleman even went and found the potting soil I was looking for on a pallet out back. Great service!

jasmine neshawat

2024-04

THANK YOU TO Dee and Eric at the tool rental!! They were amazing! We had been running around to three different Home Depot’s and they went above and beyond to help us get what we needed. Exceptional service and people who just know what they’re doing!

Timothy Shepherd

2024-01

I wanted to purchase several hot water heaters and arrange a pickup for the following week. I was told I must order online and my internet was down. Then Tyrone at the service desk swooped in and verified that they had what I needed and arranged everything, took my credit card and set my pick up date and time. All done in 5 minutes. He was very friendly and on point. They need more employees like Tyrone as he saved a sale and made a happy customer.

Abdallah Altabakhi

2024-02

Home Depot is one of my favorite places.But today I bought a wooden shelf and wanted to cut it into 3 parts.I waited around 30 minutes until the guy came to help me.When he came he didn’t know how to use the electric saw and destroyed the shelf.

Safi Qudsi

2024-01

I couldn't find the item it said that there were more than a dozen in stock. The helpers were courteous and tried to help, this time around, because most of the time, either you don't find anybody to help or they're rude and unhelpful, but even they were unable to find the item I was looking for. I had to buy a more expensive version that was not quite the right fit, though it barely worked for my purposes. In the rental department, no one was there, and after fifteen or 20 minutes of wait and several announcements, I gave up.

Benjamin Day

2024-01

Firstly, I had to wait for customer service to finish their conversation with each other before being addressed, only for them to tell me that I needed to wait in line. I couldn’t figure out what they meant because I was the only one in front of the desk who hadn’t been helped yet. It turned out that their line began at a sign that was roughly 30 feet away, which seemed rather absurd. There was one customer waiting there, so walked over and waited my turn. I was so far away that I literally could not hear the clerk call for the next in person in line. I had to be signaled by another customer to let me know that it was my turn. I was there to replace a Husky socket set with the lifetime warranty. The socket wrench head had busted into pieces. I was told that I needed to find the “exact” same model to replace it. My set is 10 years old, so naturally they no longer had the “exact” same set. All of their current sets had pieces that mine did not. I looked it up and they’re supposed to give you the closest equivalent when using the warranty. They weren’t rude, so I give them 2 stars, but ultimately this was a hassle and a waste of time.

Actuarial Bro

2024-03

Best HD store! Staff here are super nice and friendly. They are always helpful! They take customer’s satisfaction very seriously. Many folks at EC location helped me before but special shoutout to Gimell and his manager for helping me with a missing parts issue today! You guys are awesome!

Kinal Patel

2019-05

This is really good store and well organized. They have lots of option in each department. If I need any hardware items. I always use this store to buy hardware items. They have each items from low price to high price items with all quality items.They have good deal by seasonal deals and festival deals.I had bad experience in this store about wrong price tag. I went their for buy 2x2 wood and bring it to cashier they charged me 12 dollar and price was just 7 dollar and then I figured out after paid that they had wrong label on products. After this I went to get another wood with right label and then figured out that all wood labels were wrong.

Tammy Blake

2023-05

I needed keys made, and the weather was beginning to change, so I chose this location knowing the time it would take that I would be in and out. With assistance from a representative in retrieving someone to assist with the device to procure keys I was on my way. Thank you, Home Depot.

Camille C

2023-11

Been shopping here for 20 years. Always find what I need but I didn't expect to find racist cashiers at the self check out. Why stand by me when I am scanning my items? There were multiple people at the self checkout but Im the only one that needed a babysitter. It was a very weird experience. It's 2023, and we are adults. Do better

Dustin Keller

2024-02

The manager of the store was standing at self check out cursing so bad we couldn’t check out fast enough. Complaining about other staff and just ignorant. Inventory was limited and was told it’s due to their shortage.

Scott Moran

2023-11

Great experience last night with Najah in the Appliance department. I walked in needing a refrigerator ASAP and she was able to help me source what they had in stock, the differences, and how to get the best deals. I'll definitely be going tock to work with Najah next time i need any appliances.

Logan Sulongga

2020-05

It was the worst experience I had withHome Depot. I went there to make copies of my keys.Employees were the most unfriendly People I have ever encountered. Well, fine, I guess everybody has bad days. Understood. But!!! Look at this key? ! 😡 She handed me the duplicated keys in a paper bag so I didn’t notice it until I got home. The employee who helped me was a lady with long blonde hair. Will never return. Run away.

Kate Christopherson

2024-03

The best Home Depot I’ve been so far!!! Everyone was so nice, friendly and willing to help. Great customer service all around! Thank you!!!!

Mary Williams

2023-11

One on one service from a knowledgeable staff. It's a lot easier to shop here and the selection is impressive. Really great store. Return policy impressive. I even like the candy choices on the way to cashier.

Conner Feeney

2023-11

Nick at the customer service desk at 6:30-6:45pm today is an expert at his job and deserves a raise/ promotion. Very impressive dealing with so many customers at once, literally 3 times as fast as I'm used to seeing.

Will K

2023-11

Helpful staff that work hard and provide service. I don't remember all their names except for Marc at tool rental. Parking is great.

Rashida Rowe

2023-08

This is poorest experience ever at a Home Depot. This store is filled with associates that basically don't want to assist. I walked up and down the main aisle crossing associates on personal cell phones, having personal conversations hiding behind the rolling ladder, some just strolling intentional on avoiding eye contact. Finally I come across Chase, he walks past me speeding up so that I would not stop him, after the first "excuse me " he ignored I yelled "can you help me please", with obvious annoyance he looked up the item said it was in the front and sent me to the Lead Cashier, and just for his lack of customer service I didn't tell him his fly was open. Not to mention the information was wrong, he just didn't want to help me. The Lead took the time to help me, and called a black bald head bearded gentlemen from plumbing to help, and he arrived and did just that. Walked me back to the sections, discussed my options, and reviewed the DIY installation. Thankful to the both of them, because otherwise I would have left without my thermostat. I will NEVER shop that Home Depot every again. Thoroughly disappointed and utterly dissatisfied.

cherry baby

2023-05

This location has a nice tool rental area with a robust selection of tools. Most items are well stocked and easy to find. They do have a self-service key machine here. And they do offer self checkout lines to get you in and out very quickly. I will occasionally go past Catonsville home depot, which is more convenient to me, to come to Ellicott city. Especially for tool rentals

Cathy Mundy

2023-08

We needed to get a patio door replaced. Dave at Home Depot was so incredibly helpful. Today we had EW Nelson come out to our home to do the install. They are the contractors subcontracted out by Home Depot. EW Nelson was outstanding and did a beautiful installation of the sliding glass doors. Travis and Adam were the two gentlemen who came out to our home, and they were professional knowledgeable, and simply outstanding! Their customer service was responsive and outstanding, as well. We could not be happier with our installation. Thank you to all!

Ray's Phone

2023-09

Went in to buy two sheets of pressure-treated plywood. The app told me that 43 sheets were in stock, and gave me the aisle and bay location. Nothing there. I found someone to ask for help, who pointed me to their lumber guy who took me back to the same location. I pointed to my phone. He got out his phone, poked around for a while, toured the aisle up and down, and then said, "Maybe it's outside." And stood there. I asked, "Where, exactly?" He couldn't answer. Finally, he asked whether I wanted him to look for the plywood. I said, "Yes, please." Fifteen minutes later, he returned to report that he had indeed found the plywood. I asked for two sheets. Another ten minutes transpired, and I finally got what I came for. Meanwhile, I heard requests over the PA for the same person who was helping me. I guess no one else was on duty for the entire lumber section. In the future, I will try the Columbia location for my lumber needs.

Mike Riley

2023-09

Don't expect much assistance. After purchasing a new toilet which weighs over 80 lbs in a large box I asked the cashier if I could get someone to help lift it into my SUV, she said there was help outside. I found a worker near my SUV and asked if he had a minute to help, he said "no, I don't". I ended up hoisting the box myself into the vehicle, my back is still feeling it.

Keb

2023-05

Solid place for your hardware and gardening needs. Never had too many issues here, employees are friendly and helpful if you can find them. Prices are slightly on the high side but reasonable. Some departments are unorganized and not well maintained.

Marc T

2023-07

Beware of their HVAC technicians who want to sell you a new central heating and cooling systems. I fell victim to their unethical service. This happened in June 2023.I was tempted by their service at a Home Depot in Ellicott City, MD, where they signed me up for a 'maintenance' service. The technician showed up and assessed the HVAC systems of my home. His assessment was that my systems need replacements ($15k each). He pushed hard for me to sign up for a sale. So, he passed my information on to a sales people. I received incessant calls to schedule with a salesperson, but I was not convinced of his assessment.Shortly after his visit, my systems stopped working. I called a local HVAC company for service. The other technicians discovered that the systems were intentionally rendered inoperable. The electrical of the heat exchanger of one of the units was disconnected, and the other's coolant cap was left open so the coolant would just escape to a point where no cooling was possible.For what I paid is worth finding out that some ARS technicians are engaging in unethical practices and Home Depot is facilitating them.

Sue Schroeder

2023-12

They've always had what I needed. When I couldn't find something, the staff always knew where it was, often leading me there rather than just pointing. Thank you.

Zhongyan Zhang

2023-05

Home Depot custom service Department employee Regina is so nice, work hard and seriously to her job, We have been buying in this store for over 15 years. We have good and bad experience during this 15 years, but contact with Regina is the best experience we have had, so we asked for her name and want to write a review let her boss know to hire such nice seriously hard working employees to make a better Home Depot.

Fabienne Bulkley

2023-06

Picked a tile online and went to the "floor" department to complete my order for a kitchen backsplash. The process for pre installation was fine but the installation in itself and trying to find help afterwards is non-existent. The job was a complete disaster. I contacted the installer company (ACS) and still waiting for an answer, went to the store and requested help from them and still waiting for an answer. I provided them with pictures to show the "s**tshow" that job was.The backsplash needs a complete redo since it's such a horrible job but don't count on home depot or the installers they choose for any after sell help. There is no recourse!.

John Davis

2023-11

I shop here all the time. Never had a problem, associates are very helpful.