CVS Pharmacy

martha brown

2024-05

Absolutely the WORST customer service I have ever seen in my life! They don’t answer their phone and do not return calls from voicemails. There is no way to get in touch with them. Have tried to have local delivery service to pickup meds on three different times in past two weeks—they couldn’t find my order and today they closed early with no warning. Customer service tried to get in touch with them to no avail. Will be transferring all prescriptions to a locally owned pharmacy.Do not use this pharmacy under any circumstances.

Christina King

2024-04

Generally speaking this location does very well in my experience, lately more issues have arisen. Today they have a staffing shortage and only one person is working to help other patients get their prescriptions elsewhere nearby. So they had to close the pharmacy due to there not being enough help today. This location needs more help and I hope they get some assistance soon.

Jason Beveridge

2024-02

Dumpster fire. Open 15 minutes late. Hours are inconvenient and they’re short staffed. Can’t get anyone in the phone. A call back takes hours. Employees are flippant and obnoxious. They even asked why I needed a medication substitution when they’re the ones who stated that I needed the substitute. Do better CVS.

Stacey Kuhn

2024-04

Awful!! Waited 30 mins on a Monday evening to pick a script. One working the counter so I asked the other person to help. There were 6 of in line. Response was curt. Filling meds for those waiting and then I am going home. Attitude the entire time I stood in line. Will be transferring my scripts!!!!

RANDY ESTY

2023-06

I have had the pleasure of dealing with Michelle, #1965703 on many occasions and she first impressed me by remembering my name. My wife has been very ill and it felt like I had a friend. Today, she received an order from my wife's doctor and immediately had me notified that the critical prescription was ready. The fact that she took the time to remember my name meant a great deal to me. I have had dealings with one of your Pharmacists and always had a great feeling when I left. FYI, my insurance company, Aetna, forced me to use CVS and I wasn't happy at the time but IO am now very glad they did. Please keep up the great customer service.

A. J. Ballard

2023-08

This place put a nail in the coffin of my relationship with CVS. I’ve been tolerating the company to save myself the hassle of switching everything over to another pharmacy, but I’ve finally had it. I just moved to the area and had my prescriptions transferred from another CVS. Having worked as a pharmacy tech in the past, I know this is not a complicated process. I called in to request a prescription on a Friday. The following day I was there to pick up another prescription and asked about the one I’d called in the day before. I was told, “Oh, we don’t have it in stock. We can get it by Monday.” Ok, fine, I understand that sometimes happens. But why would you not call to inform me that it’s not in stock the minute you discover that, so I have the option to transfer the Rx elsewhere? I mean, gee, I might actually need the medication since I requested to have it filled, right?! By Wednesday of the following week my prescription is still “in process,” with no communication regarding delays. One of my complaints about CVS is their incessant text reminders about things I might want to refill, prescriptions I have waiting, prescriptions that need renewals from my dr’s office, ways I might want to make managing my prescriptions more streamlined(!), etc etc etc. (How about only texting me when something I ordered is ready and staying out of my inbox otherwise? Sheesh.) But when it actually matters, I receive no communication at all. I’m now five days without a medication I’m supposed to take daily, without interruption. While I love the Target store in Easton, the CVS inside the store has ensured no CVS gets my business ever again. Horrendous customer care—actually, NO care for customer wellbeing, apparently.

Mimi Brooks

2023-07

While the African American pharmacy tech was absolutely amazing… the pharmacist was an absolute impolite curmudgeon. I gave her my GoodRx coupon code, and per federal standards it should be applied. The pharmacist made me feel extremely uncomfortable, like using a coupon was ridiculous. Unfortunately, I’m not made of money and I don’t have $100 for one prescription, when with the coupon code I would save $50. After complaining to change the pricing and lacking average typing skills, Lisa was unable to properly enter the code. I offered to present the scan code instead as she cut me off to say, “I know you think I’m not trying to help but I am…” huffed, rolled her eyes and walked away as I was mid sentence explaining that a GoodRx code might work instead of typing in the numbers.Thankfully the other staff was kind. Lisa should probably work on her customer service skills.

Renee Thompson

2023-08

I usually go to Harris Teeter Pharmacy, but I was having issues with one of my medications, so being a number of my friends to to Target Pharmacy, I decided to give it a try. Radvi, (please excuse me if I misspelled her name) , was the best. She greeted me with the most pleasant smile and was most helpful with the issues I was having. I approached her being extremely frustrated, but she took the time to listen to my problem and immediately diffused the situation with her knowledge and took the time to speak to me in laymen's terms. I always take the time to write letters to employers regarding their employees behavior, whether good or bad, so they understand who is at the front line addressing their clients. Radvi, is a delight and you should feel honored to have such a valuable employee who takes her job very seriously and goes above and beyond her duties. FYI: I am changing my pharmacy needs to Target. Thank you.

Sarah Ensor

2024-05

I got in line 47 years ago. Still three people ahead of me.

Minda Goldberg

2024-05

Been “filling” the refill for a week now, can’t get through to pharmacy

Shannon Garvey

2023-05

Not sure why the bad ratings for this pharmacy. I haven’t had a single issue. They always have my prescriptions ready. No issues.

Anthony Parkinson

2019-05

I have had only great and positive experiences with this pharmacy. I have a complicated medical history and multiple drug plans and they have always been able to help me with sorting it out and getting me what I need in a very timely manner. I can't say enough positive things about everyone who works there. As in much in life when you treat people with respect you get respect back. They have gone above and beyond in every aspect of service

Patti Diamond

2023-05

This pharmacy is short-staffed. The wait time for picking up a prescription that is ready is ridiculous. Over 30 minutes in line with 3 staff people behind the counter and only 1 serving the counter.

E Z Tee

2018-05

Pharmacist on duty at 12:45 used an accusitive tone and attitude claiming fraud in regard to my prescription. Before talking to my doctor. Needless to say it was not. I wouldn't normally post this, but while waiting I had listen to her yell at staff and say "I will slap that little rat" referring to someone work related. There must be a tight market for pharmacists if this is the quality of people CVS wants in front of her customers.

Angie B

2023-08

Terrible experience - they don’t ever answer the phone and then they deleted my prescription from the system somehow so it couldn’t be transferred to another pharmacy

Christopher Hope

2023-05

The incompetence of the the pharmacy employees at this location is amazing. There is pure carelessness for the people that depend on there services. This place should be shut down.

A F

2023-05

Use this pharmacy if you like to be treated like cattle in a slaughterhouse. customer service couldn't be worse and their attitude was crazy

Judy Evans

2021-05

Over the past few years everyone who waits on me at the pharmacy in the Easton MD is always so professional, courteous and helpful. The very best in customer service.

Sabrina B

2023-05

Started to go to CVS in target. I feel like I'm family to the workers there. More personable 😊

Cindy Martinson

2023-05

Rudest women I have ever met!

Gerard Taylor

2024-02

Understaffed