4.1 (97)
5844 Silver Hill Rd, District Heights, MD 20747
(240) 392-1092
familydollar.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Gen
2024-05
One of the worst stores in the area. I don’t know who’s worse the cashiers that stands outside smoking cigarettes with a line full of customers/ holding up the line having personal conversations while customers waiting, being blatantly disrespectful. Or the just as nasty probably worse store manager “Niya”. I don’t know if her attitude stinks worse or her customer service. Disgusting store, disgusting workers. DO NOT SUPPORT THIS GHETTO FAMILY DOLLAR. Line ALWAYS to back of the store. Associates don’t want to work
Tammy Talley
2024-02
Poor customer service from the lady at the register. She was rude, impatient and loud. She doesn’t have the skills, knowledge or experience to work with customers. Her poor attitude shows how she chooses to represent the company. She shouldn’t be working with customers as she showed unprofessional behavior and lack understanding, and compassion for others.
Gwendolyn Young (Gwen)
2023-05
This Family Dollar had lots on items marked down on clearance. The items were at the front entrance of the store, I didn't have to go far to find the clearance items. They had clothing marked down to $1.00.I did not get a chance to go any further than the front of the store.The cashier was pleasant and she wrapped my glass items carefully in paper to keep them from breaking or chipping.The store was crowded with merchandise. They had shopping carts available for your convenience.It was very hot outside that day and most people were buying cold drinks.It was in and out shopping.I do plan on returning to this location to see what they really have for sale.
Efrem Gina
2023-05
Very dishonest customer service, they told me false return policy, the policy says we can return items within 30 days with receipt cab be returned bu5 they said exchange items only but the is if we lost the receipt.I went to this store to return item within 30 days I have the receipt in my hand ,but they told me no return.Family and friends who is walking to family dollar becareful, now even family dollar is not cheap, their items are expensive than Walmart.Pleased watch out.
B N
2020-05
This was my first time at this store. I had the worse experience of my life. The manager is very disrespectful and rude. I asked for a price check to one of the staff on the floor. She took the item to the front and the manager did the price check. The manager didn't want to tell me want the price was at the beginning. He asked me if I want to purchase it? I asked what is the price. He said $5 dollar I knew he was lying. My friend had bought the same item an hour ago for $1.37. The manager told me. He can sell it to me for $5 dollar. I told him to give it back to me. He refused to give me the item back. I told him that what he is doing is not right. He kept the item and follow me on the store asking me where I found the item. After a while I when were the rest of the Item were and grab 3, and took them to the cashier. I payed $1.37 the actual price. The manager was on the back of the store, and told him that what he was doing is wrong. Show him what I just purchased for the right price at his store. He was very mad ( he argued). I can believe, people like him can be a manager. I was there to give them business not to ask for money. I can take my money where I'm welcome.
Stephanie Davis
2019-05
One of the staff members helped me put my items in my car trunk. Good service. I would suggest to ensure the aisles are clear of products once arrived to the store. It was slightly difficult getting through the aisles.
Sheldon Johnson
2023-05
I counted 14 people in line and only one cashier on the day before Valentine’s Day. Poor planning and lack of customer support. Where’s the management????
Pamela Johnson
2021-05
Great customer service the cashier ALWAYS greet you with a good morning or good afternoon depending on the time of day, my go to store for great prices. I wish we had a family dollar store East of River in DC ward 7 and 8 .
Cindy Clark
2020-05
I love this Family Dollar. They speak and make eye contact when your talking to them. They staff is always friendly and helpful. Just remodeled and it looks great. Made more room and it's cool inside when it's hot outside. Vice versa.
Donna Scott
2020-05
It saddens me that this is my neighborhood family dollar. I went into the store to pick up a couple items this evening around 6:20pm. Upon having my items rang up the cashier give me my total. One of the candy items ring for $2.00 which was some lifesaver gummie bears but on the shelve is was showing $1.00. The cashier called the manger to the front we walked to the candy aisle and there hang the lifesaver gummie bears. The manager remove The lifesaver gummie bears from the fixture and said to me very rude there $2.00. I'm a regular customer and feel the adjustment should have been honored. I have 13+ Retail experience and would have never treated my customer this way over a $1.00. I will never shop there again for this reason and this reason along.
Galen Prisbley
2018-05
I love this place Tim and his staff are amazing I shop here almost everyday they all no me by name and always friendly with me this is the best staff yet. I have seen other managers here come and go nice but lazy however this staff is more consistent they actually work and hard at that
Ronnie Taylor
2021-05
They had plenty of toilet paper and paper towels, nice staff ,i tested by asking for a product, they directed me correctly while still stocking up
LaTonya Tubbs
2020-05
me and my daughter went in the store for about 5 minutes ago and was ready to come out if I can give this a negative five stars I really really would you have rat droppings all over the food it smells like a dead rodent in there and the lady named Mary the cashier gets an attitude when a customer comes up to want to check that stuff out at the register so never will be coming back in that store again
Janet Mccoy
2019-05
I FOUND SOME GREAT PRODUCTS TO MAKE A CHRISTMAS GIFT BOX FOR A YOUNG GIRL BETWEEN 10 AND 12 YEARS OLD. I WAS VERY PLEASED WITH MY PURCHASES. THANKS FAMILY DOLLAR.😉😉😉💖
Bill Peace
2023-06
The Cashier, Traci, is very sexy and has good Customer Service
BigUnknown Roach
2019-05
Get the app and clip your coupons save over 25 dollars with it.
Leesa Richardson
2019-05
I found every thing I needed and at a good price, I enjoy my family dollar shopping very much
Wesley Baker
2018-05
Great place to shop perfect for household care and automobile products with perfect team work and quality service.
Filandus C Knight Jr
2021-05
Very good, always have the allergy medicine I need.
waverly Hawkins
2018-05
The hardest part about going to Family Dollar is getting out of there after only having spent a few dollars is normally cost me about $10 to get out but I can usually find almost anything I'm looking for
Standoff K
2019-05
Well stocked, clean, employees were polite and helpful
uncle dee
2020-05
Great manager, courteous staff who helped me.
Pistolreg 44
2019-05
Small but good and nice people who care work there.
CompassionNluv B
2019-05
Nice staff. Fully stocked for the holidays!
Sarah D
2018-05
Always have stocked items, courteous staff
atabong roland
2020-05
The manager is doing a very good job
Lisa Morris Lane
2023-05
Stocked,helpful customer service
Kashanta Holmes
2018-05
The lines are always so long. Need more cashiers.
Tim Harris
2021-05
Found most of what I was looking for so it was good to go
Cathy Childs
2019-05
Great stuff 4 a good price!.
Monday | 8 AM-10 PM |
---|---|
Tuesday | 8 AM-10 PM |
Wednesday | 8 AM-10 PM |
Thursday | 8 AM-10 PM |
Friday | 8 AM-10 PM |
Saturday | 8 AM-10 PM |
Sunday | 8 AM-10 PM |
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