Basin Run Animal Hospital

Lucia Bell

2024-05

Teddy & Franklin are alway very cooperative with Dr. Muse & the Technicians. If the pets are comfortable then it’s less stress for all involved. All our visits are positive, including Franklin getting his toenails trimmed, which is a major issue at home.

Lauren Kolachny

2023-12

Compassionate care from the moment you call to schedule the appointment to the moment you walk out the door.I found Basin run animal hospital by chance on a google search when I came down with a sick chicken and no clear options on who could examine her. I called in around 10am on a Saturday as a brand new patient hoping to take the chance but reluctant that a vets office who I’m not an established member with would see my chicken as a last minute visit on a Saturday. To my surprise I was met with compassion on the phone when I explained the situation, I was placed on hold for a moment and then told they could get us in at 12:30. Driving to the hospital I was still a bit reserved thinking likely they’ll just offer to humanely euthanize my chicken for me just so she didn’t suffer through the weekend. But again to my surprise I was greeted by a vet tech who again was filled with compassion for my situation and my animal, she too had chickens and could relate to knowing how tough it is when your “favorite girl” is sick. At this point I was less surprised but equally as pleased to discover Dr. Wilson also being so compassionate and knowledgeable. She did a thorough examine and discussed treatment options with me. She offered more extensive testing (X-rays to confirm the pneumonia she heard on exam) or we could proceed with the antibiotics and pain medication solely. I appreciated this approach because they are also aware and respectful of people’s budgets despite how much we all care about our animals. Dr. Wilson along with the Vet tech, took plenty of time to answer (and re answer) all of my questions. I was a bit hesitant about giving the oral medication so the Tech once again gave a compassionate suggestion that we give the first doses in the office so they could teach me and I would feel comfortable. She showed me how to properly hold her and administered the medication and then I got to do the second medicine feeling confident I could care for her at home.Having a sick animal is never a fun experience and sometimes it can be really stressful if you do not have the right care team. I am so grateful for the staff on today at Basin run Animal Hospital in a world where everyone could use a bit more compassion, I was met with an abundance of it today.If you are considering using this practice I thoroughly would recommend!

Amanda Boyd

2024-04

Dr. Muse was very personable and great with my cat! The staff is very nice and accommodating. Also my cat was hospitalized for 3 days with a severe injury and Basin Run was wonderful with coordinating with the hospital for his aftercare.

Ashley B

2023-12

We have been with Basin Run for about a year and a half with 4 or 5 visits with a well mannered cat. We have really loved every person we have met from a very compassionate and helpful front desk team, to the patient and empathetic vet techs, to the knowledgeable, calm, and thorough veterinarians. We have always been able to be seen quickly, usually same day. They’ve been very kind with my Squash and compassionate with our human emotions. I haven’t been to another vet (to be able to speak to pricing) because we are pleased with the care and customer service. They do work with you to balance out conservative vs. aggressive options based on what’s best and your budget. I recommend looking in to pet insurance while they are young! We are going through our first claim, no determination yet, but the office staff has been helpful in assisting with documentation and phone calls.

Rachel K

2024-01

I cannot even begin to explain how amazing these people are. We bring all of our family dogs here and once my German shepherd started going downhill a few years back I moved her over to Basin run. Despite their best efforts after meds, injections, medicated baths for over a year they couldn’t save her. This is absolutely no reflection on them she was so old and it got to a point where there were no more options. The other day we had to put bear down which was the most awful experience of my life. They did everything they could to make it easier gave me time with her let me hold her as she went to rainbow bridge and her main vet came in to say how sorry he was and try to help console me. This morning I woke up to beautiful flowers with a note attached from Basin Run telling me how sorry they are for my loss. I’ve been to a million vets offices and basin run stands alone. These people are the kindest most down to earth people I have ever met. They took the best care of Bear like she was their own and when the time came despite me sobbing in the room I could feel them grieving with me. If you need a vet that you never have to question or worry Basin run is the place to go. These people are something special through and through

Kimberly Haines

2024-04

I love that the staff treats my pet with love and compassion.Easy scheduling for your pets.Very helpful in fitting your pet in for an appointment when they have an emergency

Frank Esposito

2023-10

If you want a very thorough examination of your pet, this is the place to go. Everyone there was friendly and cared about my little rescue kitty. Inky is doing well!

Valerie Goodnow

2023-11

It was so hard to have to make the decision to put our sweet dog down but it was such a blessing to have a place close to home that had a special homey room to spend our last moments with our sweet boy. The people were all very caring and thoughtful and this made the process much less devastating. We are so blessed that God gave us our doggie for many years; we just gave him back to God 🙏❤️. I would absolutely recommend Basin Run for your animals needs.

Colleen Presnell

2024-01

They are the most compassionate people I have experienced as far as helping me through the grieving process after my beloved Stella passed. Prices for cremation and all the extras they provided were very reasonable.

Bonnie B

2023-11

Our family appreciates all the care and concern from Basin Run staff. We want to thank them for being so thoughtful while going through a difficult time with our family cat Smokey.Basin Run is a very well run animal hospital and very attentive to our pet’s needs.

Tanya Miles

2024-04

The doctors and staff are amazing. I wouldn't trust anyone else with my pets!

Greg Weaver

2023-10

First & last time I bring my dog here. Didn't want an x-ray due to possible blockage having blood diarrhea issues. Gave him some dog food & "let's see if he can pass the blockage on his own". 2days later he's thrown up blood & I've taken him elsewhere for better care, testing & x-rays. VERY OVER PRICED WITH LITTLE TO NO CARE FOR YOU PET. I RECOMMEND GOING ELSEWHERE

R MM

2020-05

Extremely compassionate and professional, they took our dog in an emergency for euthanasia and did their work extremely well. Quite calm and the best experience you could expect considering the circumstances. They even had flowers delivered to our home after the procedure, unbelievable.👍🏼👍🏼Basin Run thanks so much.

Peggie H

2023-05

This is a great vet. The vet and all the staff that work there are so nice and good with my cat. She was still purring when they gave her shots. A+ service

Dean Hipps

2023-11

Our dog Garin was a new patient and the compassion that was shown by the entire staff as we worked our way through this difficult time was beyond exceptional. Dr. Muse truly shows the love he has for animals and really went above and beyond in helping with the care of Garin. We ended up having to say goodbye to Garin and we were never alone through the whole process.

Jennifer Tschaepe

2023-06

My dog loves his vets office so much that I keep my car windows closed, because when we pull in he’d jump out the window to go inside. He loves the staff and the staff love him. We use them for vet care and our boarding needs. They are wonderful.

Rebecca Castelletti

2023-10

I just wanted to thank the staff and Dr. Wilson for taking such good care of my pup Teddy. He's almost 13 and we've never had any health issues or emergency situations until this past Wednesday night. When I called our vet Thursday morning they could not see us for a week. Teddy's eye was very swollen, red and draining and I knew he was hurting. I called Basin Run Friday atc10:15 and they asked if we could come over at 11. I was so grateful.Tessa and Dr. Wilson were professional and so caring and took such good care of Teddy. Dr Wilsontook the time to examine him throughouly. I am so grateful for them seeing us as emergency. Thank you to the administrative staff too. Teddy does need some dental work andWe will be going forward with Teddy's needs with Dr. Wilson. Thank you again to all at Basin Run. We appreciate you.

Amanda Brown

2023-05

Friendly staff and vet. They were so good with my dog. They were very knowledgeable about his breed and giving me tips on how to best care for and train him.

Casaundra Anthony

2020-05

The day we never wanted to happen approached us, we had to say our forever goodbyes to our beloved ox of 14 years! It was the hardest day for our family, but Basin Run made it very comforting for us. From the start till the end, they comforted us, they gave us a personal room with our own space and time. We never was rushed or pressured. We received personal touches from them after our baby was laid to rest, they treated us and our ox as if he was there family!

Brittany Shrieves

2023-10

We were fit in last minute as a new patient. They did an excellent job and even if they couldn’t fit us in today they had availability tomorrow or Monday. They see reptiles and I will be bringing all of mine here from now on!

Lauren Agustin

2024-02

Wonderful, kind and compassionate staff. We appreciate the help and kindness of everyone during this difficult time.

T Boyle

2023-06

The staff are always fast and efficient. We were late for our appointment but Dr. Denver was able to squeeze our dog in for his annual. Very much appreciated since he has a lot of anxiety with car rides. T

Melissa Carsoncole

2024-04

Awesome place and awesome people! Truly take care of my pets as part of their family member.

Marshall DeHaven

2023-07

And excellent care provider with a friendly staff that truly do love animals and have a passion for the work they do. They are pricey but for the quality of care your pet receives and the peace of mind you have after taking them it’s well worth the money. 5 out of 5 great vet

Grandma Patti

2023-11

They took me the same day I called on a Saturday and were very understanding, gentle and caring with my Buddy as we helped him over the Rainbow Bridge

Belinda Simpson (Realtor)

2023-09

They are so thorough and caring. They get you in asap if something is wrong with your pet!

John White

2023-09

I have been using Basin for years. Recently we had to put our dog to sleep. The area that they have set up is hospice like, giving us a chance to goodbye to our baby the right way. Kudus to Basin for creating this area for pet owners, as they say goodbye.

Emily Hall

2023-12

They seem to be all about the money. They couldn't cut my pets nails, which is a relatively easy task. And wanted to put him under anesthetic to cut his nails. They also wanted to do an xray of his foot because he broke a nail, and couldn't tell me if breaking a nail would hurt him or what to do about it or what to look for unless I got x-rays. And they always try to do full exams when I'm just there for nail trims. Going to be going to a different vet next timeIn response to the company's response:I am able to trim my hedgehogs nails on my own. I just stick him in some warm water in the sink, and scruff him. It is an easy task, and basin run seems to make it more difficult than it really is, to force unnecessary procedures onto the pet to make money.Monthly anesthesia to get nails trimmed is unethical and unnecessary, and a risk that I am not willing to take on my animal, and I am surprised a vet would suggest it.I learned how to trim hedgehog nails on my own, because Basin Run couldn't do it.I am not a vet. I am not licensed and certified to treat animals. Yet I can cut an animals nails, that the vet somehow can't?It just doesn't make sense.If you are looking for an exotic vet, I recommend Chadwell in Abingdon, MD. The owner is knowledgeable and passionate, and reasonably priced.I also recommend Swan Creek Vet in Havre de Grace for cats and dogs. I have been taking my dogs there for 15 years, and they are amazing.I gave Basin Run several chances to redeem themselves between 2021, and now, and I was more than dissatisfied.

Jenna Anderson

2023-05

Our sweet kitty was put to rest here recently. The staff were all so sweet and empathetic. It’s like a sanctuary in the woods. There is a comfort room where we said goodbye to our boy. Instead of a cold sterile room, it feels like a home. The next day, the staff had a rose hand delivered to our home, and later a card with his paw print. This is something you never want to have to do, but the staff and environment at Basin Run Animal Hospital made it a peaceful experience. I can’t thank them enough.

Steph S

2023-05

We just found this vet and LOVE them. Everyone is super nice and they work with your schedule. Theu were even able to get us in the same day when we got a new puppy that had some issues that needed to be addressed. We will continue to go here for all of our pets