Mr. Tire Auto Service Centers

Daneaa Natt

2024-05

I swear this is the worst service ever. They don’t stick to appointments. They don’t call if they need to cancel or send the tech home who is supposed to work on your car even if they confirmed the appointment in store face to face. I swear if the warranty place didn’t send me here, I would have paid the dealership. Hell I didn’t even use the warranty and still would rather pay dealer prices. Now, I picked up my car up at 445. Drove 6 miles turn the car off, went into Walgreens, get back in the car and engine light is back on. Waste of money, waste of time.

Obasuyi Liz

2024-04

This place and their employees are a big joke especially the front desk lady. She is so rude and won’t let you talk. I mistakenly backed up into this car and just the plate number fell as you can see no damages. Then I turned and went into the office to talk to her( anyone else could have ran away cos she doesn’t have any of my details yet). She made a big deal out of it. Took my drivers license, called the police and said she has to make an insurance claim because something could have been damaged on the inside which was ridiculous. I even offered to pay for the damages but she declined and was hell bent on going through insurance.

Amber Levinski

2024-03

New employee (Mike S.) damaged my vehicle earlier this month during a routine oil change. He stripped the oil pan and claimed it was already like that when it was brought in. However, when he rushed out this response, he was unaware that Mr. Tire(same location) had also completed my previous oil change as well. I asked why I wasn't informed by their previous tech of any damage at my last visit (if that really was when it happened) and they responded "I don't know". I asked if I could get copies of the paperwork from my last visit . Surely, any damage would have been noted on the yellow courtesy inspection sheet they provide each time. I sat there for at least 30 minutes while they looked and found no record of it. Fortunately, I'm a receipt hoarder and was able to locate my copies from September. There are no replacements/repairs suggested or required. There were no notes whatsoever indicating any issues, with the oil pan or otherwise.I also asked for a copy of my most recent courtesy inspection paper for the day I was informed of the damage and Brie said "He didn't do one" To my knowledge, this is standard procedure. There is no reason for this paperwork to be neglected. I tried my best to respectfully reach a solution and was told "You cant prove it". I have since been in contact with Monro, still trying to sort this out over a week later.I would avoid this location until they can retain a proper management team and have time to train/evaluate employee performance. I've gone to this Mr. Tire for the last 2 years and have seen first hand the rotating door of employees. The only long term employee I've seen is their assistant manager(current temp manager) Brie and she is in way in over her head.I know mistakes are part of the learning process but their lack of accountability is shameful.

Katie Briggs

2024-02

After a long day of work the last thing you want is a flat tire, especially with a toddler in tow. Mr. Tire was great! The workers were quick and did not try to upsell me. They had a pleasant waiting area that kept us comfortable. Great job Mr. Tire!

Bacon Commander

2024-02

I was looking for a quick oil change and they said they'd take me right away and it would be about 30 mins or so. After that, everything came apart. I came back in 30 minutes, car was not ready, asked for update. No update forthcoming. Patiently i waited another 30 mins or so and asked for another update. Again, no update. Lady at the counter was loud, obnoxious and vocally critical of the other employees there, completely unprofessional.Finally, when i got the bill and the report, they said they had reviewed all the safety checkpoints, they hadn't because i knew my headlight was out, but they said those were good.In the end, my $39.99 oil change cost me $55. This place overpromises and underdelivers while providing an uncomfortable environment.I will not return. At this point, i have doubts whether they even performed the work they claimed. I should have marked my oil filter like that other fella so i could check. Lesson learned. Will not return. Do not recommend. 0/10

Robin Holliday

2024-02

Fast service. Front desk woman is the best! She understood I had an urgent appointment and had me in and out in less than an hour. She is the sweetest and most pleasant person.

Terri K

2024-02

Sitting in their waiting room now.... my tire was pretty much flat I jumped in my car panicked called them 10 minutes before they closed and thank God made it there without any trouble. They had to replace it but they were soo nice! Thank u so much for making a terrifying situation okay. Life savers for this gal!!

Kevin Hall

2024-04

Crooked business practices. First they claimed all my tires needed to be replaced over the phone. After showing up in person, they of course backpedaled. The new tire they put on the car went flat and now these swindlers claim that the tire is not the one they installed. As if I went and switched tires. They refused to fix their own mistakes. I will be contacting corporate for their unethical conduct. Stay the hell away from these people. They think they can take advantage of you.

Darnell Robertson

2024-04

I have been here on two separate occasions buying tires for my car and my wife truck. I recently came back to get 2 new tires for my wife truck. I know for fact that when you type in someone’s phone number their purchase history pops up along with the vehicles. I call and spoke with the lady at the front desk I specifically said I need two new tires for my wife truck. So I cameTo pick the tires up and paid for them only to realize when I got home the front counter lady order the wrong size and after I brought themBack up their she was rude because I said to her why would I ask you to order tires for my car when I said my wife truck and claim that only my car popped up when she typed in my number but when i asked her to show me magically both my car and my wife truck popped up on the screen. Forget all that let’s get to why I’m writing this review I don’t like to be lied to in my face and while she is typing away on the customer she puts reason for return customer ordered wrong tire when I never ordered that tire size she ordered it then spelled my name wrong when she show me the screen and got a attitude when I told her but the best part of it all I’m still wating on my refund and it’s been a whole week. She said right before I left it would take 3-5 business days. Well it’s day 6 and no refund yet. If you can’t work under pressure and can’t admit your wrongs you shouldn’t work in the customer service field.

Jasper Burke

2023-05

Terrible experience. I went for brakes and they held my car hostage and insisted that other repairs were made instead of what I asked for. Kept my car for three days for a service I never asked for to begin with and $1000+ and five minutes later the front driver side lower control arm went through the rim and the wheel came off. We towed the car back to Mr. Tire in the festival of bel air and contacted the store in the morning. The mechanic I spoke to initially refused to accept responsibility for the end result of the “work” that was done to the car. After nearly 30 minutes of back and forth he agreed to pay for a rental so that I could get to work while my car was again left for service. The repairs took 10 days, and 2 weeks later the car is touching the ground again. The mechanic had no regard for the safety of myself or my family. I’m just grateful I wasn’t on the highway going 60 mph when this happened.

wayne hepler

2023-12

Despite their own admitted ups and downs, this store has clearly hit its stride with John and Brie. They’re down to earth, honest, and always kind with a dollar. After 20+ years, I recommend this Mr. Tire.

Dylan Crist

2024-04

Was told that they were understaffed and very busy, yet I was still finished and out the door in an hour!Great service and friendly staff.

Kevin Green

2024-02

Friendly caring and really helped me out to make sure I was fully satisfied. All I can say is thanks for the great customer service

Ed Snowden

2024-04

This company does not care about its customers, or its employees.Only the bottom line is important.This company has lost its way, greed is not how its done.

Hope Campbell

2024-01

I always use Mr. Tire for my personal vehicle and decided to try them out for my company car. I'm so happy I did!

Marie Wall

2023-07

This past weekend I was in town from Philadelphia was basically stranded because my home dealership completed an oil change incorrectly, and my car was leaking oil rapidly. Other local mechanics I called weren’t able or willing to help, but this location really got me out of a pinch, by not only making the time to look at my vehicle, but also fixing my drain plug and replacing the oil that had been lost. They saved me (what likely would’ve been) thousands of dollars in engine damage, and a lot of undue stress. The service advisor that helped me was also super kind, understanding, and answered every single question I had, despite how frantic I was during this stressful time. I truly appreciate the excellent customer service and assistance I received and would highly recommend this shop to anyone in the area.

Matthew Eblin

2023-08

Mr Tire is truly amazing.I had a sudden flat on my way to work. Thankfully I was only a few minutes from them. I called and they gave me the go ahead to come in! They fixed it so quickly and I was able to get back on the road in no time.I will always use them for my car needs!!

Vegancatlady 101

2022-05

I noticed my tire was getting flat and had my father inspect it. He found that air was leaking out of the tire. I originally got all of my tires from Mr. Tire for about $500 in March 2021. I came in Mr. Tire to get the tire inspected because my father said that it might be dry rot. First, the store manager told me that the problem was from salt, but then changed his story saying that it could be from a puncture or hitting a curb even though it doesn’t have any puncture holes ! I went to the back to see the tire myself and there was no puncture hole. I’m in the military and only drive my car to my unit and back home. Moreover, I’m not a reckless or careless driver and there’s no way that the cause was from hitting a curb. After all of this hassle, Mr. Tire wanted to charge me $150 for a new tire. Don’t go here if you want to get ripped off and deal with integrity issues

Hung Pham

2023-11

I really appreciate the customer service I received from Mr. tire. I had an issue that was addressed very quickly and they did everything they could to make it right.

Lisa Holmes

2023-10

I was in the area for an appointment and my low tire pressure light came on. I was worried about driving on the highway with this, so I stopped here. They checked all my tires for leaks and corrected the pressure in my tires and they didn't charge me anything. Wonderful place ! Thank you.

Eireen Ira

2021-05

Amazing place! Highly recommend. The front desk assistant named JT is absolutely fantastic. We had an appointment for a state inspection in Aberdeen, but their inspector got sick and my appointment was canceled, but the place forgot inform me about that. Turned out I drove 1.5 hrs to see a closed door. Locals recommended we go to Mr.Tire and we were happy we learned about this place. People at Mr Tire were able to help us even though we didn’t have an appointment and they were very professional. Special Thank You to JT yet again.

Rich Mallory

2020-05

Really fast, really friendly service. They patched my flat very professionally. They can drive manual. And their prices are very, very competitive. Yes, you may tip these guys. I did.

Juan Ford

2024-04

Very unprofessional will never go back manger does not like customers

Joshua Roberts

2023-12

Store manager was very informative. Had my truck in and out of the shop under an hour.

MrTank Hi

2023-07

Fast service. Front counter staff was very pleasant and made me feel welcome. I have been to the other Mr Tires in the area and this store has the nicest staff and cleanest store by far.

Robert Ghirardello

2023-11

Horrible experience. Replaced 5 parts for my brakes because they couldn’t figure it out. Charging me for it all and I shouldn’t be responsible. Have had for car 2 weeks and going

Shelley Mc

2023-09

Tom and Dan are amazing humans!Thank you for going 1000 extra miles to help when I had a tire blow-out. Tom and Dan provided Exceptional tire replacement Service!

Bryan Christensen

2023-05

Driving home from Myrtle Beach we bent an axle and needed two new tires on our camper to get home. We found Mr. Tire on Bel Air South Parkway on a Saturday morning a little before 8:00, and they had the tires changed right in the parking lot and us on our way by 9:00. The people couldn't have been nicer, I think everyone who was working that morning came out to wish us a safe trip and say hi to us and our dog. Couldn't have been a better experience.

laban carter

2023-09

John and the crew there at Mr tire Abingdon is absolutely top-notch!! John sold me tires that he liked but also tires that fit my family and I driving style.

Joseph Copeland

2022-05

I had a service related issue from a previous manager months ago that I had not gotten around to resolving and I dropped in on a busy Sunday when they were short staffed. It would have been very easy for them to turn me away but instead they had a great attitude and worked me in; there were forced to work an hour after closing to finish up my service, all with a smile on their face. Hands down some of the friendliest, most responsive service of any kind I've gotten in the Bel Air area since I moved here 4 months ago.