Royal Farms

Nichelle M.

2024-03

I've come to this RF twice and bought chicken. Both times the chicken was dry. The young man that works at this location, tall, dark-skinned, goofy, but pleasant, was there both times cooking. HE'S OVER-COOKING THE CHICKEN! Please put someone else on the grill! Don't fire him, just get someone else to do it, or teach him to do it right!

Danielle Esposito

2024-02

they NEVER give you the proper amount of food. they always give you significantly less than you should be getting. i once bought a large fries, they gave me a small fries. it was literally the box for the small fries. i went up to the person and asked what’s up and they basically just told me to screw off. yall suck.

Roger Davis

2024-04

I went to this location on two separate occasions at lunch time between 12 and 1pm. Both times out of chicken. What's the point of going to a chicken restaurant only to not have chicken available. I mean come on. What a waste of time.

Ricky Wilhide

2024-03

The employee, Larry, is always a pleasure to speak to. Very friendly person and quick to help a customer with the self scan machines if an issue happens with it.

Rashawneda Mims

2024-02

Horrible experience! I placed my order , waited 15 minutes for fresh chicken and they didn’t even have what i ordered. Employees high as hell , rude and unprofessional! DO NOT GO HERE place has definitely gone down hill.

Dana Satram

2023-05

I was torn between 1 star and 2. I used to really like the food and the customer service was usually decent or good. Lately, that hasn't been the case. Most of the food I ordered today was good, but the wings tasted stale. On top of that, I didn't get my biscuits with my order but didn't realize it until I was already home, this is the second time that's happened. I also saw a staff member put food back because a friend of his wanted fresh chicken. I go to this location because it's convenient but I'm reconsidering. If I do go back, I'll make sure to double check my order

Travis Whitworth

2017-05

This place constantly lets me down. Chicken is always old, especially the fries. There is always a long wait at the register. I no longer see the friendly staff I used to. Just thinking of having to go here for anything stresses me out.This place is less than a year old >.< inexcusable!Changing my review to 1 star, smh

Steven Rymer

2024-02

Staff is friendly. Store was busy and the Manager was talking to everyone. Nice visit

Wolf Animal

2022-05

Been here a few times. Always a issue.1. Food case being empty2. Waited over fifteen minutes for two sliders when no one else has ordered, ended up getting a refund.3. Cigarettes not being stocked4. Drink station a disaster and at times empty of cups and lids.5. Ticket wouldn't scan at self checkout and ask for help was refused by one employee. Another helped and got it to scan after a bit, the one that refused remarked smartly "so it does work" Making me feel as if I'm a unwanted customer.Could go on and at least state four more instances where there were issues but for the most part recommend avoiding this royal farms location. I'm a person who gives many chances but this location potentially won't have my service anymore. Will say this, the deli employees are far more respectful and polite then the register employees. Hope this stores poor reputation around the neighborhood will change.

Marcko Duclayan

2023-05

Convenient location for this Royal Farms as it is just off of 695. This place has high volume of customer activity at times but the employees still accommodate everyone. If you need to make a quick stop for snacks and drinks this isn’t a bad place to stop.

Alyssa A

2023-05

I come in here multiple times a week, sometimes multiple times a day. There’s usually new cashiers and kitchen workers every couple of months/weeks and because of that, the service fluctuates a lot. A good amount of the experienced/OG employees are always exceptionally following good customer service code. Management cares a lot and they’re very kind people but I feel like the vibe of the store is just too chaotic to control sometimes. It’s not necessarily hygienic either. Even when I come in at 2am, the drink counter is still dirty and not stocked? It’s like this 70% of the time. You’d think that a store being dead for several hours the staff would get bored and actually look over the store and clean the place. I’ve worked in customer service enough to understand mistakes, lack of knowledge, lack of stock, not caring enough, etc, so I usually can care less but like, I just can’t understand why someone’s sweeping the parking lot but not cleaning the counter (but yay, environment and stuff..).Donuts are kept fresh, of course they get old but they never let them go stale. Fried chicken is always too salty and greasy but my family always gets a pack because it’s apparently really good. Wait time fluctuates and tickets are easily forgotten/lost/unattended to, like, a lot of the time. I’m sure most of the staff have been trained to know how to put two scoops of chicken salad in bread and know how to use a toaster, but I’m also sure that some people are assigned solely to kitchen shifts usually only at day time and thus, disorganization arises when it comes to night time (even though in the day time it’s still disorganized). It’s always, loudly, “Bro, did you do this ticket yet?” ten minutes after placing an order with the customers directly in front of them but from what I’ve observed, everyone seems to have a silent mutual thought that it’s a convenience store and not a restaurant so most people are usually patient and understanding (from what I usually see when I’m in there).Royal Farms in general though is very, very cheap for decent to amazing drinks and the menu prices are either normal or cheap but the value of a reeses is $3, I can get 3 large slushees with that 😭. Icecream is $8-9 for a pint of bougie talenti icecream and $7 for a tub of the cheapest brand of icecream that at a grocery store, is $4 for TWO of the same brand/tub with a rewards membership.It’s also an ALWAYS 24/7 convenience store (the “24/7” seven elevens and mcdonalds always close early) with okay menu options/food. I would rate it 2 stars but like, it’s convenient and chill lol. If I need tobacco or craving a slushee/sandwich in the middle of the night, it’s less than two minutes away or a 15 minute walk. It has the bare minimum necessities for last minute buys (like milk or car oil or whatever home stuff they sell). It’s really nice in the morning too, grab a cheap coffee (creamers are nicely varied) and a quick bite.

Michael Fries

2021-05

I come to this Royal farms almost every single day, the food their such as there subs which I love are extremely good. They have nice variety of snacks, drinks, and they do give out good deals such as $1 for any size slushe during the summer.But the some of the new employees there need to be trained on how to treat the customers. But, the manager and some of the other employees that have been at the royal farms for while treat me with respect.Besides the issues with the new employees I think Royal farms is good I'm going there tomorrow to buy another sub lol.

Paul Shiny

2016-05

when they first opened, it was a madhouse. lines were too long, everything was slow, etc.. but I waited...the last few times I went in, its been great. After tonight (4/7/2016 AT 9:30PM) I had to write a review.The gentleman who prepares the chicken? really nice guy and very quick.the ladies behind the counter> Really courteous and quick.I'm so happy. God forbid I had to stop going and get my fried chicken somewhere else. The horror of it!PS- to the people who gave poor reviews because it was closed for renovations? Dude, seriously uncool. That's not how reviews work.

L Brown

2022-05

Worst customer service ever.. on March 17th around 8pm the woman at the hot station that servers chicken and sandwiches was soooo unprofessional but certainly got it together whenever the manager approached. She wasn't a but accommodating or even at minimal just be a good representation of Royal Farms. I thought they were all as good as others but they are not. I am NOT shocked that the rating is so low. The manager seems to care but it is a disservice to accept poor behavior when someone is a minority because you are not. Exceptional service is an expectation for all. Every other RFs that I've visited has a diverse staff and the always provide superb service this one should follow suit.

cee Miss

2021-05

Absolute worst place. Went after leaving hospital, starving and needed to eat to take medicine. About 1:40a. The guy waits for 5+ people to order and wait to say there were no fries. Well why not make some? Waited over 20 minutes, and I'm sure he was high. Ugh, and the oil they're using, super old. Why have an establishment if you're not going to provide service right?! Dirty counters, super slow service. They need to have 0 star option because, one is too many.

Devon Ellison

2020-05

Rude cashier working around 12:30pm on 6/12. She told me she couldn’t sell me a gift card with a debit card, cash only (which is odd, but fine if that is store policy), but then handed the gift card back to me while I was waiting for her to check out the rest of my purchases and told me I needed to go put it back on the rack in a tone like I had done something wrong. I would have happily put it back, but I don’t appreciate being told by your employees to put things away in their store before I’ve even had a chance to do it myself. I went ahead and purchased the chicken sandwich I was buying but will not be back.

Jennifer

2017-05

Food is mostly good/fresh. The place is kept clean maybe because it's so new. Some cashiers are friendly and some really need to smile more. Lottery machine is down often. Small area inside. Prices are super high, but it IS a convenient store. Parking is easy and spacious. I visit often. I've always had a positive experience.

Usi

2018-05

Weighted score because I come there at 2am. Staff is friendly and honest if a little socially awkward. I'll take socially awkward to rude any day though. Area and location has always been sketchy but there are cameras everywhere. There's some food that they won't/can't make late at night, but this is kind of typical of Royal Farms in general. Staff was sanitizing surfaces when I came in and the place looked neat and clean.Chicken was delicious as expected so I'm happy :)

jeff heckscher

2023-05

Most of these employees are lacking in common sense. You really need to get better help. Maybe you can grab some employees from Wawa.

Marie Marie

2019-05

The first time today, customer service failed. The lady server behind the counter was so RUDE. I might have made a mistake in entering my order in the computer, but I paid the right price. I still think that costumers don’t deserve such rudeness by making too loud comments about the costumers minor error. Everybody needs a job, if we want to keep it, let us love what we do by starting from showing good treatment the persons who made possible why you have a job.

jessica bouldin

2020-05

Around 11:30 last night me and a friend walk to the Khios was greeted with y’all paying cash or credit. We stated credit so the guy told us we only didn’t have fries..I ordered a sub and 2 chicken breast.Then I walked to the soda Machine grab a drinking. I’m in line paying for my food ...another couple comes and he ask the same thing they stated cash.He waved for them to come over and asked what you trying to get...they stated some tenders and fries and sub...Minutes later I’m still waiting for my food he gives the couple there food and they give him the money at the food station not the cashier.. confused I ask for my order and stated oh my not making subs right now. I get back in line to get a refund for my food and the cashier was nice but couldn’t do the refund so he asked the other guy come help we was with another guy selling food that he did have for us...I just want my money

Chris WilliMs

2017-05

The wait for chicken that was already cooked was 20 minutes! The employees didn't know how to move the line. A girl was literally standing behind the counter. Her only job, to open paper bags. Then the chicken was dry and 'sandbagged' the fries soggy. I've been to other royal Farms and have never been dissapointed. This one needs work.

Armando De Castro

2020-05

That I ordered 50 pcs chicken for 53$, may 23 to be used may 24 at 5:30 pm . When I went there 5:35 pm they say they did not know about my order. And later on they saw the receipt and tol to come back after 20 . After 30 min I came back , order is not yet ready and they will just start to cook it. It’s now 7 pm still I don’t have my order. Dinner was served in the party at 6:30 and no chicken for the people . I’m disappointed w your crew . They don’t have any team work . 1 hr 30 min delay still Im in the store waiting for the chicken. Disgusting and annoying.

Jeremy Doggett

2017-05

The staff is friendly, the store is clean, and they've recently done a renovation. Every once in a while they're out of coffee when I stop by in the morning.

Drew & Rob Heberle

2023-10

The management at this location is GREAT!! and all other locations need more people like them... 10/10 STARS

GTB1 Krief

2020-05

The food is very bad, sits for hrs, the employees making the sandwich wash their station and make u a sandwich with the same gloves!Not to mention order allays comes out wrong.I hope the FDA stops by and teaches them a lesson.BTW the employees make sexual jokes on some of the girls that walk in.

Billequa Bing

2018-05

Rude inexperienced young adults working during the 5-7pm time frame. They seem to need guidance refused to give me managers info who supposedly wasn't onsite. After several tense minutes and words was finally just given a name no contact info. Thoroughly disappointed Royal Farms needs to step it up a manager should always be available for a customer even if it's just to talk things out

Lawren Tolley

2023-05

Larry is a very amazing man! Every time I come in he is the most helping hand Ive met. Thank you Larry for being you and so positive! The team here is always amazing!

Scott Rosenberg

2018-05

Worst RoFo in Bmore. Very dirty. Cashiers are usually rude and act like customers are bothering them. One cashier in particular has the most digusting hands I've ever seen. They hardly ever open a second register no matter how long the line is while employees are just standing around doing nothing.

J. Williams

2021-05

The woman that was working @ the time of this post (Monday May 3, 2021 @ approximately 12:15am) made me feel as if my wanting to purchase anything from this location was a huge inconvenience on her life. She will definitely need a refresher course on customer service