K & B True Value

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2023-12

The Annapolis K&B true value has the advantages of a franchise corporation, while maintaining the culture of a neighborhood "Mom & Pop" store. In spite of its petite square footage, It manages to remain organized and stocked with just about anything you could need. I often find things there that I can't find at Warehouse competitors. The staff are always friendly and helpful, and they get to know you, reinforcing that neighborhood shop feel. I cannot recommend this place highly enough.

Sonja Der

2023-10

I would highly recommend this clean, well organized hardware store for all of your housing needs. Jared and his team are meticulous about each item they select to display on their shelves and provide a friendly, helpful store atmosphere.

Adam Glantz

2023-05

This store is in a convenient location from my house. Parking is plentiful, the store is clean and well-stocked, and the check-out staff is very nice. However, it can be a challenge to track down the staff, to lure them away from what they're doing, and to hold their attention once you have it. So the store is good for people who know what they're doing and where to find what they need without assistance, rather than newbies to home maintenance like me.I increased my review by one star because the owner responded to me quickly with a welcome offer of help. Thank you.

Allan Elsberry

2020-05

Incredibly helpful and knowledgeable staff! It’s well worth the visit to this local hardware store because every employee here is eager to assist and answer your questions.

Abby Laier

2023-07

This is the best hardware store in Annapolis. They have everything you need to fix things around the house PLUS the very best random kitchen supplies you never knew you needed. In the spring they have vegetables and flowers for sale; you can get mulch, bird seed, even salt for water treatment. Staff is always very kind!

Levi S

2023-05

I'm only giving it 2 stars because they always have the water treatment I need for my house .The second star is for the ladies behind the register.But if you like the fact you are followed the hold time you are there then have at it .I will just order from Amazon..

AJ n Ann-Marie Lipchak

2020-05

We are so appreciative of this great hardware store being in our community! The customer service and friendliness is always top-notch and they have everything you could possibly need. They’re doing a great job during the current pandemic of offering online shopping or by phone, and then bringing items out to your car. Thanks for being an awesome local business!

Krista Davies

2023-08

This store almost always have what I am looking for. The staff is friendly and knowledgeable. It is my go-to place for Christmas stocking stuffers.

S Burroughs

2021-05

My first visit here was one enough to make me never want to come back but, I did. I had to make a very quick stop here because I was short on time. This experience was probably one of the best hardware store experiences I've ever had. At check out "Drew" was so helpful, personable and so easy to talk to. The check out process went smooth, and quick but was perfectly pleasant. I'll definitely be back!

Genevieve Mason

2022-05

Everything I need without leaving the peninsula!!Seriously, I don't know how they do it, but I can always find what I need at this store. And the staff is so helpful and friendly. I don't know why it took me so long to discover this neighborhood gem!In the last few months I've gotten extension cords, mailbox numbers, shelf brackets, laundry baskets, cleaning supplies, anti-tip kits for furniture, garden tools...the list goes on and and on.It's the Anti-Amazon!Their website is also really well maintained and so I can check to see what is there before I go (Spoiler Alert: they have it!), but if I don't know exactly what it is I need, someone is always happy to help.The prices are also competitive, I never feel like I over paid for the convienece of shopping nearby.5 Stars. Terrific Store. Part of what makes Annapolis such a great place to live. ⛵

Drew

2023-07

This place is pretty great. The owner and employees are super knowledgeable and helpful. You can kinda just walk-in and say “I want to do X” and they can help you find exactly what you need!

Bill Griffin

2020-05

This shop has always been my go to for any hardware or yard needs. I always receive the best service, as well as great quality items and well priced. And now...fast and efficient delivery right to my door step, often within hours! Who can ask for more? Above all... it’s the great cast of staff members that sets this store apart!

Jimmy Hammond

2023-11

A very complete hardware store and nice folks, Tim, Joe, Anna and Debbie!

Cameron Kennedy

2023-06

This is a very well run True Value, great selection and knowledgeable helpful staff. Tim just ran up a ladder for me to find something i was looking for, even when they were about to close. Thanks for the help.

Jodie M

2021-05

This place is excellent! Very helpful staff, good prices! Literally 2 minutes in the door, I was asked if I needed help, directed to my destinations. The staff really took the time to explain everything to me and were very knowledgeable. Very pleased with my experience here. Glad to support a local store instead of the big box stores around!

Ryan Scarlett

2023-05

Great local hardware store. Great selection of things that would take hours to find at big box store. Eclectic selection of goods throughout the store. Will deliver within a certain distance.

Mary Beam

2023-05

As a woman that takes care of the maintenance and repairs of the house and yard I am always looking for a good hardware store. I found it, excellent service and selection. Great alternative to big box stores.

Brad Mil

2021-05

This former gem used to be my go-to place and was 5 stars for years. Ive noticed a steady decline in customer service since new management took over and Jared became more sparse. Today was the last straw when the checkout person refused to check why the product that was supposed to be discounted wasn’t ringing up as such.It would have been ok with me if a mgr came up and it was not discounted, but she repeatedly refused.Sorry TValue, but your higher prices are no longer balanced by your formerly outstanding customer service.

Dave Schumpert

2018-05

Great service as always. Seriously. The lady who knew most about plants pointed me in the exact right direction with tomatoes and red and yellow peppers. Never been to a better hardware store, and some prices big Big Orange! (Home Depot)

David Friedlander

2021-05

In a contractor have a usually buy supply's home Depot ,stopped by kb to get a few things for my personal home like I have done in the past ,store was about to close in about 5 mins. I was not quite finished picking up my items from the shelf in front of me when the manager or owner came over and said that the store was closed and he wanted me to leave now because he had a meeting with his employees. Im a business owner also I understand, but you need to handle your customers with a little more respect when its only 2 minutes after closing, maybe asking politely if you can help them finish picking up their items instead of chasing them out of the store 2 minutes after closing thank you.

Ben McCarthy

2018-05

The K&B True Value is a marvelous store. I have had many times in my life when I required some piece of gardening equipment, and not once have I had to go to more than one store. The staff is always happy to help you find whatever you need.

Christopher Good

2018-05

Great customer service and a big selection. We were greeted immediately and one of the staff noticed we had a welcome to the neighborhood coupon so were given a tour and shown where everything is. The line was long but moved very fast, the employee at the counter was a very nice guy. Hard to find places like this anymore.

JLAJMAH

2021-05

K&B offers soooo many great things. I can get paint, bird seed, dish towels or a hostess gift. It's kind of amazing. The customer service is the best I've seen. They always answer my questions. Thank you, K&B!

Cathy Porter

2020-05

I went here specifically because I knew I would get much better customer service then if I went to Home Depot....and boy was I not disappointed!! A sales person immediately asked if I needed help and I was able to quickly locate (a screw in this situation). I will start going here all the time just because of the customer service!

Harvey

2019-05

Wonderful neighborhood hardware store. Always have what I need and so convenient. Today I went to get a garden tool to replace an old one that broke. Found what I needed and was on sale. The place was packed with people. Love this store.

Monica Maynard

2016-05

Great place to go in the neighborhood. Good selection, reasonable prices (but watch out for huge mark-ups on selected items). Information provided by the staff varies from excellent to dead wrong. Assistance in finding items is equally variable, from helpful to clueless, to surly on occasion (when I insisted to a specific item necessary to do a small chore the proper way w/o damaging the tool). I'm a regular.

Bud Elsaesser

2018-05

Great local small business. Very Customer focus and I am always able to find what u need. Really good value compared to the bug box stores and very knowledgeable staff to help with solution ideas.

Matt S

2020-05

Could this have been racially/ethnicity motivated?My wife and I purchased one bag of soil and two packs of jiffy starter containers. The following day we were informed by Annapolis Police that an employee witnessed my wife and I stealing a bag of potting soil and wrote down our licence plate. The employee or management called the local APD on my wife and I and atempted to press charges for theft. For an "$8 bag of potting soil".An officer showed up at our house incessantly pounding on the door informing us of the allegations and began to interview us. The officer told us to get in touch with the detective on the case.Proof of purchase via credit card receipt and bill of sale provided by true value upon purchase was shown to the officer/detective. The officer met with true value management and confirmed that no theft had taken place. We were wrongfully accused and harassed by employees/management at this true value location. The manager called us apologising claiming that somthing like this has never happened during the decades they have been in business at that location. My family and I no longer have faith (let alone feel safe or comfortable) in our local community supported true value [that we have also supported for over 20 years of us living in and raising a family in Annapolis].Could this have been racially/ethnicity motivated? We would like to think not.Whatever the reason was it was admittedly "wrong and unacceptable" on their behalf coming from management who called us after they resolved their mistake.Management blamed a mistaken employee that they "trusted their judgment" but instead of investigating at all on their own they immediately went from zero to one hundred and wasted the Annapolis Police department, my families and their own time. This could have been resolved internally in an instant without harassing my family.Another note.This was during covid-19 no customers are allowed in the store. All purchases are done over the phone and an employee brings the items to your car after payment is processed.We called the store and placed our order for three items, payment was processed 10 minutes later an employee loaded the items into our trunk. The next day we find out true value is pressing charges against us for theft of one of the items.During these stressful times of covid-19 it is understandable to be over worked and on edge. I thank you for providing our community with your service and still operating under the circumstances.My family and I understand that this was a mistake on true values end but it does not under any circumstances make it right or ok. This is completely unacceptable and appalling behavior.We hope this never happens to another true value customer.

Anne Sieling

2015-05

Was so disappointed when I went in yesterday to find that they have completely discontinued the picture hanging kits and accessories that they used to carry. Has all been replaced by velcro hooks and velcro strips. An artist framing their own work needs professional grade hanging hardware...too bad. Not a real hardware store any more.

Chris Buss

2021-05

Wonderfully knowledgeable staff - I now happily drive 40 miles roundtrip past 3 big box type hardware stores because K&B True Value has what I need - I never have to wander the isles looking for someone to help me or find an empty shelf or bin - They have everything you could possibly need for your house and garden (including every type and size nut, bolt, screw, etc.) - The service and selection makes me think I've stepped into a time machine that delivered me back to the 1960's - Wow!!