Grateful Pets

Jessica Lastfogel

2021-05

I have been using Grateful Pets for almost 7 years! I had 3 cats when I started but I'm down to 1 great cat who is 13 years old. Grateful Pets has always taken great care of my cat and my house. I always come home to a clean house, trash taken out, mail brought in and cat station cleaned. The company leaves notes after every visit but I prefer a text which they do also with pictures! I also have had to call in last minute requests and it's never been an issue. I LOVE YOU GUYS!!!!

Donna Boetig

2019-05

When this agency was owned by another it was fine but apparently it was sold, changed hands, whatever several years ago ---- with no word to its longtime clients --- and the takeover then was a disaster. The sitters who came to our home were young, inexperienced and immature. One kept the door to the litter box room shut so after five days with no access to the litter box our love seat was ruined. The owner's response: "We won't charge you for one visit." Beware. (There should be a NO STAR option!)

CA W

2017-05

I have used this company on and off for a few years. I don't know what happened but they are now BAD NEWS!!! Due to a family emergency, I called to ask the if someone would be available starting the next day. But I told them to wait until I called back to confirm because I was in the middle of making arrangements for my trip and had phone calls coming in. Well, within seconds I get an email invoice stating that they immediately charged my credit card for 4 days! I didn't approve of the dates yet. I requested a refund and now two weeks later have yet to see a refund. They say they cannot give credit back on my credit card...which is bull#rap...and they can only refund by check. I have another date set up with them that I will cancel because I no longer trust this company to be in my house and take care of my pets.Beware...they will charge your credit card without approval.I will probably have to take them into small claims court to get my money back.Not a good company, do not trust them.

Lisa Peri

2017-05

Seriously horrible service! The walkers don't seem to understand the schedule and the manager actually wrote, "Kim get's confused easily." They broke one of my leashes within a week but didn't tell me. But the last straw was when I came home early from a trip and had the walker come anyway. He walked our dog with a leash that had bags attached to it. When he walked back into my house, he said, "He pooped but I didn't have any bags so I just left it there and covered it up a little." I told him the bags were attached the the leash and he said, "Oh, so they are! Do you want me to go all the way back and pick it up?" So unprofessional and disorganized! I've left messages for the owners but they don't call me back. There are plenty of other companies... try one of those!

Jan Gratz

2018-05

I have used Grateful Pets for years and they are absolutely wonderful. They have been my saving grace caring for my furbabies whenever I travel. They also help care for our home while we are away bringing in the mail, turning on lights, watering plants. Absolutely wonderful service!