Walgreens

SnD General contracting, LLC (SnD General contracting)

2024-02

I unfortunately have a few prescriptions here at this pharmacy. Birth control, vitamins and diabetes medication. All of which I want switched back to my original pharmacy in Walmart in Augusta. I’ve called and the Walmart pharmacy has called and gotten no response. This is crazy, I’ve sat on hold for hours and then the line hangs up. This place should be audited for its pharmacy staff. The one pharmacist who is Indian, is extremely rude. I asked if he could give me a rough estimate on how long the typical Prior Authorization takes to go through, his response was “I’m not god, you’ll have to ask your doctor or insurance company”. Like oh okay, I’m glad you enjoy your job sir.

Maddy Lin

2023-12

Workers were very nice, pharamacy was a bit slow though (similar to the other reviews). I came at a time that wasn't very busy but it still took a decent amount of time to get my insurance processed and for the staff to give me my covid booster despite there only being 1 other person in line.

Deb Durian

2024-01

Trying to get ahold of the pharmacy and nobody can answer. I have called 3 times (not back to back either) and all three times no answer. Placed on hold for 15 minutes just for them to hang up the phone. I figured maybe calling towards 8 o Clock, since they’d be closing at that time and shouldn’t be busy…. NO FREAKING ANSWER. You guys are seriously ridiculous. And no I did not call at exactly 8, I called at 7:44 pm. There really is no excuse for this, and you guys should honestly just get out of Waterville if you can’t handle the work load or pick up the phone. I do not understand how people can fill a prescription, when you can’t seem to answer the freaking phone.

Don Emery

2023-05

Terrible experience. The lead pharmacist “Sid” is contradictory in most of what he states as “fact”. They are by far the slowest pharmacy in Waterville particularly given the amount of staff on hand. By comparison, Hannaford at 140 Elm Street will fill anytime inside sometimes 10 minutes if they know you have somewhere more important to be than sitting at the pharmacy. (Like work). The attached photo is how “busy” they were for 2 hours straight but there I sat…Most recent example, I was told this morning that he couldn’t bump my refill so I could make it to work because everyone says the same and when I asked him if the 35 people I had ahead of me had to be to work he said he had no way of knowing that…isn’t that why you just said you couldn’t put me up, because everybody says the same? That they have to be to work. This is every week. If you want to wait a minimum of 3 hours to get a prescription filled with attitude and lies, by all means make your pharmacy Walgreens at 210 Main Street. In short, this is the type of location where they get by being condescending and borderline rude as a clear result of hating dealing with the public. They lie. Most have an awful attitude and it’s just generally a very unpleasant experience. Try them out and see if I’m lying. This will be the last time I fill a prescription with this pharmacy. The store reps are very friendly and helpful by contrast, just an FYI. Take care all.

Tom V

2023-11

Came here for my COVID booster. Pharmacy swamped, extremely busy. They had computer issues. I had to wait a bit past my appointment time to get my vaccine, but no big deal, retail pharmacy is extremely difficult right now. People need to be more understanding, I know, because I am a prescriber.

Nathan Armour

2024-04

It is actually walgreens on main st hasnt been rite aid in ten years but thats beside the point. Got there two people in front of me one at the window. 4 techs behind the glass sitting down one "helping" people as it took an average of 15 minutes per person. I ended up waiting there to pick up one simple script when they werent busy and amply staffed for 45 minutes. I will be changing pharmacies as deplorable doesnt even scratch the surface of their customer service. Managers take notice you are losing a lot of customers as a feiend of mine had a similer experience. In a future call to the pharmacy on 3/19/24 I was put on hold after their automated service kicked me to the pharmacy. First time they hung up on me after 30 min wait, 2nd call another 20 minutes and they hung up on me I don't understand how this can remain a viable business. Apparently the managers don't care about their customers in the slightest.

Carrie Davis

2023-11

Absolutely worst experience dealing with a pharmacy. No one available for customer service complaints they'd rather just hang up if on the phone or ignore you in person.

Emilie LaFreniere

2023-05

Less than one star, if I could.The absolute WORST PHAMACY I have ever been to. I have never had so many problems picking up a prescription in my life. The pharmacist Sid is completely unprofessional and thinks he is god, and actually refused to listen to my doctor (who okayed him filling my prescription) PURELY out of spite. Save yourself the time and energy and do not give this facility your time or money. They are totally lacking in empathy and would rather make people sick from not having their medication than admit they're wrong in the first place.

T R

2023-05

Worst experience at pharmacy. I have been using walgreens to get meds for a long time and after today will be asking for new pharmacy. Went to get covid tests I already proved that my spouse didn't have a second insurance the pharmacist came over with attitude and printed paper with his hands shaking saying well I'm not trying to keep your meds from you. Um sir I told you I already had the insurance cancel the old insurance it was updated instead of him wanting to confirm he wanted to argue and yell at me.he gave me a number to call had to call 3 different people to update it once again. For them to refuse to give me what I went for after waiting over 45 minutes. Instead told me to come back tomorrow or the 27th. Clearly he could've put it through because the lady from maine care said he could push it through since the last time I picked up tests was 3/24/23 . But they wanted to argue and lie when I have the papers at home. I guess He was just trying to prove a point that he was right when he was wrong. So I will be there bright and early want his name cause I definitely will be reporting him to customer service for how aggressive he was. Absolutely disgusted hope he gets fired

Dave Moss

2023-05

I have been trying to get my prescriptions here ever since I moved back in March. They almost always make a mistake. One time they couldn't find me in their system at all but then I came back the next day and they could find me. Another time they gave me the wrong medication. Yesterday, I came in to pick up my Rx which was supposedly ready and it was ready just in the wrong store (for some reason, my Rx was filled at a store in Pennsylvania).The pharmacist Sid was incredibly rude his behavior was very concerning. It was 9 am on a Sunday but I'm pretty sure he was intoxicated. Sweating profusely and shouting nonsense at me. Calling corporate was absolutely no help, they just transferred me around.This is an unacceptable situation. Walgreens deliberately expanded throughout the country shutting down local pharmacies left and right and now they have a near monopoly on drug distribution but they can't get their act together. This goes well beyond a simple complaint about a store. This industry needs regulation and this company needs to be broken up.

M Brendan

2023-05

Lost my prescription. I've called 5 times and cannot get anyone to respond. They put you on hold for 30 minutes sometimes and then the phone finally rings and someone picks it up and just hangs up. Or they put you back on hold over and over without saying anything. I also got a text saying there was an issue with my prescription but there was no other information.. So that's why I called. Now it apparently looks like my prescription was lost and that's the end of it. I'm sorry if they can't get workers to stay there but the system doesn't work as it is.

George Higgins

2023-05

The same issues that anyone else has posted rude uninformed And don't like to answer the phone. Get tired of someone being rude every single time I go there. If your not happy leave! My prescriptions are very expensive and I just might take my business elsewhere .. don't know about these people because they are disrespectful at times and rude.. people go to a pharmacy because they are in need and maybe hurting in some fashion. Etiquette matters and it people don't go to your Pharmacy anymore then you'll be looking for a job elsewhere

Terri goodale

2022-05

This Walgreens ever since it took Rite Aid over has been a nightmare you can't go in and get your medication without standing in a very long line. Weather people are in there to get a shot or not they don't have enough staff to work. They're Rude the pharmacist is extremely rude not to mention that I can't understand him so therefore he can't explain any of my medications to me. Before I get to the store my phone is already blowing up with messages in texting and phone calls saying that my order is either ready to be filled or is ready to be picked up. I get to the store to pick these up and their not even ready. The pharmacist and I have had it out a few times. No help from the store manager, they seem to be buddies. he's rude and inconsiderate not sure why they keep him there. He's turned around and given the wrong medications to other people as well that I've witnessed a few times.. They. Can't seem to keep up. And get them selves together.The store manager allows this does nothing about it just stands there and smiles at you.. this whole place is a joke!!Also the pharmacist refused me my first pfizer shot. Not cool 😑My doctor's office has nothing but issues with Walgreens as well !! I have called the corporate. I don't recommend this store to anyone 😕

Rachel McCaffrey

2023-05

Pharmacy has had me on hold for 20 minutes. Everytime someone picks up they put me on hold again. I tried to refill a prescription with the automated voice thing but it kept sending me to a pharmacist just for them to not answer. Im about to switch to CVS.

ripper8423 88

2024-04

If you try to buy a gift card there they think you're a scammer

Jennifer Donlin

2022-05

The Walgreen's in downtown Waterville, Maine, is severely understaffed. It's not unusual to see only one cashier open, with a line 12-15 people deep. Waiting for a prescription is a nightmare. I went there today to pick up an order, and there were three people ahead of me. Only one cashier, again. The first person had trouble with his card. So 10 minutes was wasted while he finally figured out how to work it. Then the second customer went rather quickly. But the third was a middle-aged son and his mother with appointments to get the Covid booster shot. The pharmacist had to see the Medicare card for the old lady, and his insurance card...though the shot is supposedly free of charge. She couldn't process the Medicare card and kept calling over someone else to help her. After another 10 minutes of watching them key in information, stand there, then call someone to help, I left. Very poor customer service.

Lauren G

2023-06

The employees are friendly and some know me by name. Clean, organized store. I can't comment on the pharmacy, as I don't use that service.

Zachary L

2023-05

It's a walgreens. The employees are pleasant for the most part, and only a few hide when you attempt to ask for assistance. The goods are what you'd expect, and the pharmacy is always rather slow.Overall a "meh" experience.

Wolf Ashi (Wolf shaman)

2022-05

This review is strictly associated with the pharmacy section.I went to get my meds and when I arrived at the store I was given my medications but it was the wrong medication. I noticed only when I arrived back home. Upon making my way back to the store I spoke to the pharmacist who denied that he gave me the wrong medication and while we were in the drive through I proved to him the medication was wrong, but he insisted it was right. He tried to get me to go into the store to show him and for him to show me how to use the meds even though they were the wrong ones. I had to leave for a time limit for a trip I was going on. I couldn’t miss my dose but because of this stubborn pharmacist I missed my dose because I couldn’t inject myself with the meds because the needles were wrong. I had to wait two weeks to get the right needles for my meds in order to properly give myself the right dose. It is his stubbornness and thick headedness that I couldn’t get my medications on time. I honestly hope he gets fired.

Sheri Bennett-styckiewicz

2023-05

Just popped in from a fast cookie snack . The employees are super friendly .the store is super clean and organized. Fast in and out .

Cole Cuts

2022-05

This review is also for the pharmacy section. I made an appointment to get a covid test, and they said they wouldn’t take me because I didn’t have a car. I walked an hour in the freezing rain, because it’s the closest Walgreens and I’m a broke college kid with my car in the shop in need of a covid test to continue working. The manager sat in the background listening to his worker deny me while standing in the drive thru in the pouring rain. It was nearly impossible to get an absolute stranger to drive me thru…. To get COVID tested in a pandemic mind you…

gerard adair

2023-09

Worst pharmacy ever ! Always takes forever ! They are rude and have no clue what's going on !

C.J. Harvey

2019-05

Extremely aweful service, very rude and had us going back and forth between them and the doctor's office 3 times in one day for a perscription for a ashma. Rite aid said they didn't get it the doctor's called twice and sent it three times. Very rude staff in the pharmacy almost like we bothered them by showing up wanting service. Better off getting stuff filled at Walmart or CVS.

Dillan LaBrie

2021-05

Horrible, I went to Walmart for 2 years and never had any issues and the VERY first script they filled for me they undercounted and shorted me, so now I have to go a week without my meds. I highly recommend NOT using this pharmacy

Evan Mcswain

2023-05

Have used this pharmacy since it opened as Rite Aid. They have always done a great job and the staff is so helpful. I would recommend this store anytime.

Rodney Lacroix

2022-05

Called Walgreen to see if my wife prescription was ready they said they was work on it..I live about a half hour away so we get there an they said it's not ready yet can we come back in 45 minutes so we go back in 45 minutes an they said it's still not ready so we are thinking of changing pharmacy...

Tori Hadley

2023-05

The service at the pharmacy is the worst I have ever experienced! Very rude, short-tempered, unwilling to help, unprofessional!

Dj dj

2020-05

I love Rite Aid (Walgreens, Winslow )..Shiela is just amazing and so helpful and kind and funny, it's nice to be close to the people at my pharmacy. Im so bad with names, but the gentleman that works there as well, he's actually the pharmacist, lol, anyways, he's very nice and will answer my questions with kindness and a beautiful smile and he's fun to make laugh or chuckle..lol And if they see this they will know me by, lol "ITS ALL ABOUT ME"..we have a little running joke between us three..short story, I went in one day and said it's all about me is here and it just went from there (had to be there) lol I hope they never leave, I will miss them..awesome people and very professional but also can laugh with me at my sillines..love it..5 star for sure

Chris York

2023-05

The store is fine I'm sure but what I do not like is the automated operator. Man I wish we could go back to actual people answering phones and running cash registers.

OlyveOyle

2018-05

They are helpful, though seem worn out, a bit frazzled and in need of rest off their feet. It isn't a busy store when I've been there, so it might be too much time spent trying to find things to tidy up. (That is what they are usually doing when we go into the store.)