Pine Point Animal Hospital

Greta Ross-Bartlett

2024-04

I have been bringing my bunny here for a little over a year now and I am always impressed with how well they take care of him. If it weren’t for them I’m not sure if my little guy would still be around. Thank you for always taking care of my Douglas!

Rebecca Carson

2024-04

Very prompt, thorough, knowledgeable, and compassionate. My vet sat down on the floor with me and my rabbit, Walter, to examine him. The team has done everything they can to help Walter recover and feel better over time and I appreciate them and everything they do.

Maryclare Castoro

2023-10

I brought in my long haired Himalayan to have him groomed and the staff was just the absolute best. The way they spoke to him and calmed him was so genuine and honestly heart melting. Someone caring about my baby as much as me. They really are great people and would recommend them to anyone. Thank you for being so wonderful to both my boys.

Michael Rafkin

2024-04

We have had the pleasure of more than 20 years as clients of PPAH. Everyone there, the front desk, the techs, the vets are all super competent and a joy to deal with. We started there with Dr. Ann and now mostly see Dr. James. We had a real crisis about 6 months ago with our aging boy and Dr. James figured out what was amiss and remedied the situation in short order.I cannot say enough good things about this practice.

Donna Rossitto

2024-01

Past experiences, Max would tremble and wine upon entering the veterinary clinic. Today he was extremely calm with both doctors during his scheduled annual visit. This is what it’s all about. The experience that Max is feeling during his appointment.

J R

2024-04

Have been taking Jetty to them for over a year and have always had great service.

john nicholas

2024-03

For the past 18 years Pine Point Animal Hospital has cared for our 8 cats. Since Pine point was sold to a corporation we feel the care for our cats had declined. On 2-28-2023 we had taken our cat Bo to have some blood work done. Inquiring with the attending technician we asked what the cost would be. The technician informed us the cost would be $216.00. Surprised that the same blood test completed months ago had increased by $50.00, we brought this to the attention of the technician. Upon viewing the bill after services were completed, we discovered the amount of the blood test was $260.00. The following day we called and left a message to speak with the technician who initially told us the cost of Bo's blood test. The Practice Manager called us instead where we informed her that the technician had provided us the wrong cost of Bo's blood test, that we ended up paying $100.00 more for the blood rest. That we were concerned for not being told the correct cost of the blood test.On 9-5-2023 our beloved cat Bo had taken a turn for the worst since having and being treated for kidney disease. We contacted Pine Point Animal Hospital to bring Bo in to say "so long" to him as we have done previously with our four other cats. Before Pine Point Animal Hospital was sold to the new owner, saying "so long" to our cats, we had no difficulty in making an appointment to do so. As for Bo's situation the receptionist informed us they were busy and for us to take Bo to a 24 hour emergency clinic to say "so long" to him. We felt the care and compassion for our cats stopped when the new corporation took over. Before we knew it the Practice Manager came on the phone and we explained our circumstances regarding Bo's declining health and pleaded with her to help us out in this difficult time of need. The Practice Manager informed us she would have her reception desk employees contact us if there were any cancellations. We later found out from one of the receptionists that the Practice Manager had not done this. Based on how we were treated, we then made arrangements with another veterinary who would accommodate us at any day or time. We did have this other veterinarian help us say "so long" to Bo.On 1-30-2024 we called Pine Point Animal Hospital to have the doctor on duty call us at his convenience to answer a question about giving insulin to our other cat Rosco. After about 7 hours had passed the Practice Manager called and we made it known to her why we wanted to speak with the doctor on duty. After a brief discussion and finding that the Practice Manager was always involving herself in our inquiries, not able to either speak with a doctor or technician for the care of our cats, we decided we would no longer have Pine Point Animal Hospital care for our cats. It was unknown to the Practice Manager and her staff we had already made other arrangements months ago with another veterinary office to care for our other cats just after losing our beloved cat Bo.

Abby Bohlen

2024-03

Pine Point Animal Hospital is amazing! We bring our guinea pigs and rabbit to see Dr. Morrill and can't say enough about how great he is. We always know that they are getting the best care when we go to Pine Point. They always get us in quickly when our animals have been sick and everyone there is super kind and knowledgeable.

Kristien Keown

2024-04

Used to be a regular here, but hard now that Dr. Katie isn't there as she was the best. Luckily I don't have to go very often. Reception are compassionate.

Ann Ferguson

2023-05

Pine point animal hospital in Scarborough- Great experience from check in to checkout.The Dr’s and staff are excellent communicators, They explain everything clearly to us as pet parents, and take the time needed to determine our pets needs. I’m good times and not so good times they are always professional, caring, kind and on top of the best options. Longtime client and wouldn’t think of going anywhere else

Christine Donovan

2024-04

Wonderful and reasonable people. My cat had an emergency tail situation and Pine Point animal hospital took care of us and were on point. Great thank you to all of the staff.

Cheryl Jaynes

2023-05

Would never take my Min Pin anywhere else. The staff is always so welcoming! She loves the care she gets from Dr.James. He is amazing with her and honest with me about any health concerns and things I could do better as a dog mom😀

Kaitlin Veylupek

2023-12

I took my cat in last week and they got me in right away due to pain she was experiencing. They have been nothing but caring and compassionate. The doctors are really nice and knowledgeable. If they don’t know something they know where to look to find the answer. I highly recommend taking your furry ones here.

Patty Thomas

2024-04

I love this place! Everyone is so friendly and always accommodating. They get you right in. My pet is always at ease with the techs. Highly recommend

SusanThompson33

2024-01

Can’t even begin to express all the amazing words of expression about everyone at the clinic! Dr. James is beyond caring, loving, knowledgeable, tender, attentive, kind. That’s just a few! And the staff is so attentive, caring, and unbelievable customer service!!!!! Couldn’t be more grateful to them all!!!!!!

Holly Kozlowski

2023-05

I would not go to another vet if I have the choice. They are great with my pets and patient with me in the emotional times. Recently I was able to send a video of my Cat's issue without having to bring him in. They are on top of things! I have been bringing my babies for 7 years.

Tony Lacertosa

2024-02

Everyone on the staff is compassionate, highly professional and extremely competent. Our dogs actually love going into the building and being welcomed by people who truly care for their well being.

cindy fred

2023-05

We appreciate all the care our pets have received over the years at Pine Point Animal Hospital. From the simple checkups too the heart breaking decisions one has to make. The Drs. and staff have always been so kind. Thank you Dr. Jamie for our positive visit this past week!Archies mom :)

Lauren Fay

2022-05

We sought veterinary care here for our two dogs when we first moved to Maine three years ago. The vets are thorough; the staff all seem friendly and respectful. The place is clean and the atmosphere is welcoming for both pet and owner. One of my dogs gets quite upset during his visits, and the staff are always compassionate, patient, and transparent. I never have any issues reaching them by phone or scheduling appointments. The appointment reminders are nice, too. I appreciate their electronic record keeping so that I can maintain a printed copy of all exams, vaccinations, tests and procedures. I would say the prices have been fair. We tried another vet after we moved farther north, but recently returned--they simply do a great job. Worth the commute south.

Calvin Ireland

2023-05

My Labrador needed an emergency visit today and this place got us right in for an appointment! Everyone that cared for her today was absolutely wonderful and made Del-Rae very comfortable. Highly recommend this establishment, and a extra shout out to Dr. Morrill for his expertise, advice and care & thank you Danielle for being so sweet to my Del! She is feeling much better already and cozied up on the couch resting.

Patricia Keene

2024-04

I can heartily recommend Pine Point Animal Hospital where I take my two kitties to see Dr. James. He is most compassionate, really listens and is so personable. The excellent office staff is at the ready to be of help whenever you call and greets you warmly as you enter and when your appointment is over. Here are little Myra (momma) and her boy, Mosley who makes about 3 of his mom!

Hay Li

2023-12

Extremely disappointing to see what this place has turned into after 11 years of bringing my dogs. I was 4 minutes late to my appointment and they refused to see my dog who was recently diagnosed with diabetes amongst other serious issues. The records I sent PPAH from the local emergency vet were never reviewed in time for his follow up appointment weeks later. Therefore, PPAH staff could not tell me what the plan was for his appointment- whether it was both blood work and/or a urine analysis or neither (that answer changed 3 times) the only thing they were confident about was me being 4 minutes late for my appointment and turning me away for a later date. After the vet admitted he was not familiar with my dog or his case, he reviewed the records I had sent weeks prior while I stood at the front desk. After reviewing, stated he would need to run multiple tests on my dog so they were miraculously able to get us in for a 1-hour appointment almost immediately. He also apologized “to some extent” (his words) that this appointment was not scheduled correctly for the care my dog needed. It’s a horrible feeling not being able to trust that your dog is getting the best care.

Dotty Collins

2023-08

They do an amazing job fitting you in when needed. My pup already feels better less than 24 hours after being seen. The lady behind the desk during check in was very nice and welcoming. The vet tech was as so kind and good to my dog…. And the practice manager put me at ease seeing they deal with situations like this all the time. And finally the female Dr was amazing. She was thorough and listened to my concerned and took all the precautions to make she treated my pup appropriately! Oh and the vibe of the practice is looking good!!! Thank you PPH!

Fatimah Shasha

2023-08

Great people at Pine Point they are very compassionate and caring they are good with my dog Shasha and that means a lot to her and I

Maryellen Gagne

2024-04

Me and my cat was very comfortable there . Knowing it was like 33 minutes away. But then treated me and my cat very well.

Em The Gem

2024-04

Dr. James is phenomenal! I can't say enough good things about him and his staff

Meagan Cowan

2022-05

Everyone was so friendly and took such great care of our kitten, Chuckie. Dr. Katie is the best and we can’t wait to come back! She is knowledgeable, caring, and easy to talk to.

Joanne Sheerin

2024-04

We always have a great experience at Pine Point...they are kind and gentle and respect your wishes...great place!!

bahduke

2023-05

Dr. James and Dr. Barker are two of the nicest, considerate veterinarians we've encountered. They listen to our questions and concerns, give straightforward answers and provide anecdotal support. They genuinely seem interested in our dogs' health. The vet techs are wonderful, and show compassion in their care and handling of our dogs. The support staff has always been cheery and helpful, and love giving our dogs attention. Pine Point Animal Hospital has a charming, comfortable, small town feel to it, we always feel welcome.

Michelle Sharpley

2021-05

Dr Katie listens and takes the time. Her office squeezed us in ans still Dr Katie took the time to show the x-rays and conference in my daughter to talk to her about Phoenix's needed care.Here he is taking meds like a good fur baby.Thank you from Michelle and Sabrina Sharpley