Walgreens

Jackson Bickford

2024-02

Worst Walgreens I have ever been to. They don't pick up the phone . Other than that they are fast and I don't wait long at all. It's even open 9 to 5 on Christmas. The 2.stars because of the curly haired pharmacist . She treats people like she is God. I don't trust what she days. She was rude and that's what makes this Walgreens one of the worst. Luckily, Martha, the good pharmacist who is always on the ball and can just pick up my prescriptions ready. The curly haired pharmacist l can't deal with her attitude like she's a PhD pharmacist. She is working at Walgreens because she has a 4 year degree. My brotheris a better pharmacist. All in all, she makes everything stressful, lied about when i get angry and rushed even with 2 pharmacist at a store doesn't matter, they are not great, I don't feel around. She is gonna find out. Period

Darlene Sterling

2023-11

On hold for the 3rd time today. . .over 3 callers ahead of me each time and disconnected when my turn came. Update - I called customer service for Walgreens and they told me they'd transfer me so I thought it would be direct. Nope, on hold again with over 3 callers. . .Update - Here I am 8 months later with the same issue. REally need to find another pharmacy. I think I've been on hold for over 45 min. . .started out over 3 callers ahead of me and now I'm next. My guess is the other callers hung up.

Erin

2023-06

This is my 2nd edited review, and 3rd review, on this Walgreens. I am really strongly starting to feel that, this is 'My Walgreens' and I feel most comfortable here, as most of the employees in the pharmacy now know me for just over a year now!! I moved from Portland, to South Portland, and finally found my home in Westbrook!! I have stuck with this Walgreens through rough times, when I had issues with certain "pharm techs" and even when it was difficult to get there by bus. But, I really do like the pharmacists, that know me by name and care about my wellbeing. That shows me that this pharmacy does care about me. And, I'm not just a face in the crowd to them. As, well as the employees in the store, that have gotten to know me, and one lady there is so nice and understanding. I was going to try the Westbrook Walgreens (just because it's within walking distance), but my Husband had problems with the pharmacist guy there, that was being a complete #ole!! So, my boyfriend had his meds sent over to THIS, Forest Ave Walgreens, that we've been using for the past 15 months. They filled his prescription right away, as it was due then. They are always kind to me. The only area, I still experience, that could use some work, is the answering of phones. I call the pharmacy, to speak with someone, at least 2 times a month, and it can be frustrating at times. I was past the initial hold music, and the phone was actually ringing. I was then put onto another hold music session, because the phone had actually rung for the pharmacy, and they put the phone on hold. I waited.... it rang again, and I was put onto hold again, immediately. I waited, again..... and the phone started ringing again. I was "wishful" that they would pick it up this time. But, nobody picked up the phone. This time, instead of going back to the hold music, it just hung up. And, this had happened to me, in the past, quite a few times. I think there may be a glitch in the phone system. 🤷‍♀️ But, aside from that, this is my go-to Walgreens and this is my "Walgreens Home", now!!!🏡

Austin Davis

2023-05

Due to showing majority of the symptoms for COVID-19, I decided to schedule a COVID, test through Walgreens at the Forest Ave location in Portland, ME for 3:45 pm on Wednesday, April 12th.Due to the fact that I did not have a car available, I skateboarded over a mile (each direction) while feeling sick to take this test. Upon arrival, I did NOT go inside and instead went to the drive thru, as per directions in the confirmation email. The worker at the window was visually confused as I was not in a vehicle at the drive thru window, so he brought over the pharmacy tech who was reluctant to even speak with me.  She proceeded to tell me they could not administer the SELF-ADMINISTERED covid test because I was not in a vehicle, even though I was wearing a mask. The pharmacy tech recommended calling an Uber and having them take me through the drive thru.Instead of handling the situation in the safest manner possible and having the business that administers COVID testing do said testing, the recommendation was to put someone else (and another business) at risk. This is by far the least professional experience I've ever had with a pharmacist.I decided to not waste anyone else behind me in line's time and go speak to a "manager".  I explained to the manager the situation and for a second, it appeared that I was going to be helped. She took my ID and went to the pharmacy, only to come back 4-5 minutes later telling me exactly what I told her. Instead of being understanding when I told her I wasn't going to put an Uber driver's life at risk, she then attacked me and accused me of putting her life at risk, due to Her lack of PPE while working at a facility that conducts COVID testing.Absolutely unprofessional.Unfortunately, I did not get this manager's name, but it doesn't really matter because she was completely useless in handling the situation. "Manager" is clearly only a title here since "Pharmacist's Secretary" isn't very impressive.Do better Walgreens

Jason Lund

2023-05

I'm grateful that this pharmacy got my medications transferred from another Walgreens much faster than I was told. They were very busy, and I appreciate that they were open on the weekends. It only took a half hour from making the call to picking up the meds, yet most of that time was waiting in the phone queue, which is not the fault of the pharmacist or technicians. It is Walgreens fault for understaffing. I appreciate the people, but not the corporation.

Michaela Allen

2023-07

I came here twice in one day because I was having some trouble adding cash to my cashapp account. Manager was extremely rude and implied that I might be doing something illegal. Two other cashiers apologized to me saying she is “just not good with customers”.

Bonnie Norlander

2023-05

Pharmacy - I’ve waited on hold many times experiencing trouble with the automated system, being put on hold (endlessly) and having my call dropped. *I’d be so happy if they retained quality staff that could quickly address customer needs so I didn’t have to make so many in person trips before getting my meds.

Avery Friend

2020-05

I've been using this Walgreens since I moved to Portland in fall 2017, and have been consistently impressed and grateful for the service provided by the incredible staff in all sections of the store. I've dealt most often with the pharmacy staff, who never fail to help me with any issues ranging from medication questions, insurance issues, etc., and who are ALWAYS on their game and provide the most amazing customer service. I look forward to seeing them each time I go in, and they go above and beyond to make me feel like a valued customer.

Heather Hinckley

2022-05

The pharmacy is a joke. They are rude! I got hung up on many times when I called with a concern. They dont run the insurance like they are supposed to and try to charge us more money than necessary. They call to tell me it's ready and I go to pick it up, only to be told (VERY rudely) its not there and it's not their problem. Ever since the new pharmacy team took over, They have gone down hill with both customer service and efficiency of the pharmacy and how it is run. Look for another pharmacy. We are in the process of doing so. I will be so happy to take my families prescriptions elsewhere.

Madeline

2023-05

Horrible, unorganized, disrespectful and unprofessional. I got the complete runaround from the staff including the manager who was extremely rude and snappy and they do not care about filling your prescription in a timely manner. I’ve been waiting days. Definitely a poor excuse for a medical setting.

Christopher “Just do it” Julian

2021-05

Worst pharmacy I've ever been to my entire life. Not only did they miscount the medication and short me 2 days supply but I had to wait in the drive thru line for over ten min. When I called about the shortage of my medication I got so much attitude from the person who answered the phone. I would never recommend this place to anybody because you will be short on your meds and you can't get them until they say so apparently pharmacist are now doctors and won't do the only job they have and fill your medication the day you are out. Insurance means nothing to this pharmacy regardless of if it's cleared or not they refuse to give it to you. Sorry for the people who are "Patients" of theirs because you know the struggle is beyond absurd!! Worst Pharamacy Ever!!👎👎🤢🤬

James

2023-07

No one ever answers the phone so this is a useless pharmacy considering no one wants to just drive down to ask if their prescription is ready, when it might not be yet.

Patrick Simmonds

2024-01

Every time I’m here it’s a painfully slow process. No concern for lines or people’s time

Gladys Schreiner

2021-05

Dropped off 2 hard copy Rxs 3 days ago that I brought from home in GA & was told the meds were in stock but they'd have to verify the script w/my Dr. 2 days later & they now say the one rx has to be ordered, another 3 days. And that they have no ins, personal info on file, ALL which I gave them 3 days ago! Very poorly run system, the last time I'll use Walgreens in Ptld. We've never had this problem w/the GA or WA stores.

Rachel Poth

2022-05

Awful pharmacy. Told them I was there to pickup pain meds today for kitties. Rang everything then said come back later today. I asked to wait for them to be ready then they say it won't be in for 1-2 days. Terrible, wasted time and caused undue delay to pain med administration.

Samuel Peluso

2022-05

I booked a free covid test here for travel purposes in early September, 2021, and they cancelled on me the morning of the test. They provided me with no alternatives and acted like they really didn't care on the phone. I had to pay $300 for testing at another location.

Jonathan C. Fenton

2020-05

Bad cold. Arrive at 7:04PM to be told they're closed and can't sell me a decongestant bc she already shut down the register. This is why we go to Hannaford.

dustin cowden

2021-05

Way too expensive and there’s a chick there that doesn’t keep her mask over her nose so it literally doesn’t help wearing a mask. Disgusting. I get that you wear glasses and such, but come on... cover your nose...

Jennifer Macisso

2021-05

This pharmacy is a joke they had me wait six days to get a prescription to get filled that they never filled.Took Shaw's osco 15 mins to fill for me after Dr. Called it in.I will never use this pharmacy again!!!

Ashley Pike

2020-05

I knew as soon as a duck walked out of a bush and the bush exploded into flames outside of this Walgreens that it was the best place in the world (Yes this actually happened)

Lissa Dobson

2023-05

THE WORST PHARMACY IN THE WORLD! TO THE POINT OF CRIMINAL!

blandina chitallah

2020-05

Great people good customer care and very helpful

Mike Steele

2023-05

Don't bother with the pharmacy here

nancy simpson

2022-05

I am disappointed in the pharmacy services.

AlluringAllura

2020-05

Junior gave great customer service

Susan Giusti

2018-05

The greatest people work therre very helpful