Walgreens

2.3 (30)

62 W Gray Rd, Gray, ME 04039
(207) 657-2333
walgreens.com

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Drug store
Beauty supply store
Convenience store
Cosmetics store
Greeting card shop
Perfume store
Stationery store
Drugstore chain with health & beauty aids, prescriptions & photo services, plus mini-mart basics.

Service options

  • Delivery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Amy Elise

2023-10

I should've read reviews before trying to transfer my prescriptions to this store. The pharmacist got on the phone and told me he would call the other pharmacy to get the transfer going and would text when the prescriptions were ready. 4 days later no answers on the phone, the next day i called again and had the automated machine tell me the pharmacy is closed?? On a Tuesday??After that I called the original pharmacy to see if the transfer happened yet and sure enough nothing happened. I was blatantly lied to about my medications and I'm pissed. Never going to this store again.

apaulette jolliffe

2023-08

Great customer service. Had trouble with Walgreens app and rewards program. Manager personally took the time to fix my issue and called me back. The staff here are always friendly and helpful. Always a pleasant experience!

Chris Stewart

2023-12

No staff. They must not pay well, or they have bad supervisors/owners.I suggest using the Hannefords pharmacy in town.

Marcus Butler

2022-05

The pharmacy will not answer their phone or fill prescriptions on time without first showing up in person then you'll have to come back 30 minutes later to pickup.Before I found that out, I called the pharmacy twice, waited in the phone queue, and was disconnected exactly at the 25 minute mark both times. I called a third time, requested the store instead of the pharmacy, and the response I got was due to staffing issues.There's a much better way to handle your staffing problems than just letting the phone ring endlessly. Walgreens should just disable the phone line if they're going to waste 25 minutes each time you call.

nathan couture

2022-05

Store is fine and clean, staff friendly. Pharmacy is another story was in line for 40 min and never received help when it was my turn. Staff ignored me while helping 10 people in "express line". Other attempt to pick up a prescription myself and others in line were ignored while the staff focused on drive through customers.

Melissa StPierre

2022-05

Customer service is horrible! Couldn't get through to pharmacy so I called store. Women was rude! Down right rude. Didn't want to give pharmacy a message. I've been in the pharmacy 2x this week to check on my prescription. They day they are working it and it's still not ready! They can't or won't answer your calls. I get people are busy and short staffed but to be rude on top of that is unnecessary and unacceptable. Time to find a new pharmacy

Dawn Langworthy

2022-05

My experience has been the same as other reviews here. Pharmacy put me on hold for over 35 minutes, only to FINALLY get to the head of the line and have them disconnect me. Called back and the automated notification states there are more than three callers ahead of me! The system gives you an option to shut off the hold music, but not shut off the annoying automated message that comes on to apologize for keeping you waiting EVERY 20 SECONDS - I timed it!!! Now I've been on hold another 35 minutes and I still haven't been able to talk to a human, but there are still two callers ahead of me. VERY POOR CUSTOMER SERVICE.

Alexia Arthur

2022-05

If I could give this place zero stars I would. The store is fine and clean I guess, but the Pharmacy every time we call takes almost an hour to even reach someone, and while waiting in that time we get dropped of hung up on multiple times. When we go through the drive thru to pick up the prescription is seems like this also takes a long amount of time. If I have to call every time I need a prescription filled how am I going to do that if I get hung up on and wait for 45 mins to even reach an associate.

Lee Bl

2022-05

Requested refill on 2/1. Received email confirmation it would be ready 2/2 at 11AM. On Saturday 2/5 I drove to Walgreens to a closed pharmacy in the weekend! I went back on Monday 2/7, waited 40 min at the drive through to be told at the window that the refill was not ready and to come back in half hour. Totally unacceptable. If I could give it 0 stars I would.

Dennis Bonville

2022-05

Betweem this location and windham dont put your life in their hands counting on getting your meds. Took me a week to get a prescription. They closed when they supposed to be open they tell you your prescriptiom is ready only to be told when toy arrive to pick it up that it will be another 2 hrs. Walgreens is by far the worst pharmacy. It wasnt any different before covid. It was bad then and only getting worse by the day. You wpuld think its the pharmacist but its not its all on upper management.

Nicole K

2023-10

Great store! The store manager, Ariel, was super sweet and helpful even with a full, busy store.

John Yates

2023-12

Their hours are wrong online they don't open till 9 am.

Chris Graviss

2023-05

Canceled flu shot on me at last minute this is the worst Walgreens around. Waited over a week for appointment.

Owen Flibbert

2022-05

This place is ridiculous and you can never get in contact with a pharmacist. Awful customer experience. A blight on the community

Kimberly Zousoumas

2023-10

really sad people are suffering without meds or info!! Dont choose this place!

Windy Q. Kujawa

2022-05

As a mom in a suburban town, they're so welcoming, accommodating and kind to me and my disabled daughter.. It gives me the feels.....lol

Eric Cloutier

2023-05

Have a 4 year old who needed to pee. No public bathroom. I live I. Windham and will no longer be going there

shaun harrigan

2022-05

Like all the other recent reviews views say, just terrible.Time to go to Hannaford"s I guess. No drive through there though.

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2022-05

Do you want to wait on the phone for 1.5 hours, just to be told your prescription was messed up? Walgreens Gray.

Bobby Kopas

2020-05

Was bad when it was Rite Aid but WG managed to make it worse. Bring back the Mom n Pop pharmacy!

Jake Pess

2022-05

Had a great selection, nice employees,

Opening Hours

Monday 8 AM-9 PM
Tuesday 8 AM-9 PM
Wednesday 8 AM-9 PM
Thursday 8 AM-9 PM
Friday 8 AM-9 PM
Saturday 8 AM-9 PM
Sunday 8 AM-9 PM

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