Lowe's Home Improvement

Julie Marsh

2024-05

Ordered online for curbside pick up. Arrived checked in and only waited about 5 minutes before they came out with my purchase. The associate was super helpful in getting everything in my car. Decided to grab a couple of bushes while there. Prices were great for the size of the plant I got.

Wendy Little Bear

2023-09

Went to purchase a deep freezer, and the sales lady was very helpful. Made our visit to the store quick and painless! Lol! My husband was able to get a Military discount on top of the promotional discount, which was niceDelivery was also quick... just a couple days. The delivery crew was on time, and they put it exactly where we wanted it. It was nice to have them do that as most appliances delivery people drop it at the door.We will definitely shop at the Brewer Lowe's more often.

F “Mainer45” L

2024-02

This store is convenient for me as I live fairly close. The employees are very friendly and helpful, and I find their app easy and helpful to use in locating products. Ordering online and pickup is very easy, so I use it to save time when I know exactly what I want. Prices are very competitive and products are extensive.

Maryanne Cross

2024-05

I was helped by an amazing team at Lowe’s. Everyone was especially nice. Terri helped at check out and was amazing, providing excellent customer service. I am impressed!

Owen

2024-01

Let me start with how I used to love this store and not have issues with any appliance purchases.Fast forward to most recent, when I scheduled for a family member to receive an appliance as a gift. First, I was told it would be delivered on a Tuesday. Monday night rolls in, get a call that it’s not in. Fine, shipment delays happen. I get a window on Thursday night for a 9:30am-12:30pm window for Friday the next day. I drive over an hour to meet them and install it (because they don’t install). I get a call at 2:16 pm that it will now be 3:30pm-7:30pm. Not happy, but whatever. I wait until 5:16pm to receive a call through their 3rd party delivery service that it’s not happening at all. Beyond frustrated. Not only did they hang up on me while I was trying to find a time to get it dropped off and received, but when I call and talk to the Brewer Lowe’s Assitant manager, they tell me the 2 days I have free they can’t do the delivery. I don’t care if you personally drop it off or have to use a different delivery service once, you hold your end of the bargain. Especially if you’ve botched it more than once. No offer for anything for the inconvenience at all. I’ve purchased big ticket appliances and equipment here, I won’t buy even a stick of gum from here again. I’d give their customer service zero stars if Google allowed it.

Amanda Prescott

2024-02

A big thank you to Joe who took the time to walk all through the clearance to find me exactly what I was searching for. Saved me time and effort. So appreciated and he was so kind about it!!

Zachary Reed

2024-05

Tons of staff during the weekdays and your typical work hours. Staff are always helpful with finding what you need if you don’t know where to look.

A K

2024-05

Memorial weekend. 1 person in the entire store that could help us with purchasing countertops. Left after waiting an hour.

Dan

2019-06

Great store, I love the smell, one of my favorite things to do here is to look at all the stuff I can't afford (I added some pictures here), I am giving a 4 star because the app wasn't 100% accurate to the location of stuff in the store.

Ryan B

2024-05

Bought a $4000 zero turn and everything was a hassle, dead battery when I got home, didn't realize this till they didn't give me the key , took forever to find someone to help load it, sold me the wrong bagger, told me one model was in stock to find out after I drove there it wasn't and the list just goes in ...

Nate Wade

2023-12

We have been working with Graeden to order all of our flooring and tile needs, he has also been super helpful with everything else we have needed and any questions we may have had. Would highly recommend Graeden, he was very easy to work with. Very happy with the service.

Annissa J

2024-04

Service desk lady was very rude and not willing to help me was looking for totes they had a whole bunch of covers but no totes so I asked her if she knew where there would be any other totes she told me the aisle I went down same thing no totes but a whole bunch of covers so I went back and asked if she knew if there was any more she wouldn’t look at me and did not want to help she wasn’t busy it was very rude so another worker came by and said can I help you and the other worker helped me

Robert Wilson

2024-02

Easy to get or find help when the associates genuinely what to help you and be there at work! I have never had difficulty finding someone to help here!

Phil Small

2024-05

Just getting some things for the garden but had great assistance in getting the right items.

Mark N

2023-06

They stand by their products. During a home renovation I purchased a number of big ticket items that were durable, well-styled and affordable. A couple times pieces were damaged or missing & they were found, credited and/or replaced in kind of better. Staff proved friendly, knowledgeable & eager to assist. Photo: Vanity, faucet, toilet, mirrored medicine cabinets & granite countertop all from Lowes.

Angela

2023-07

I was browsing for plants at Lowe’s and I came across a trash bin with discarded plants and asked a nearby employee if they were going to be thrown away. He replied ‘yes they are’ and I asked if I could have a few of the pots. He poured the plants and the soil out and handed me a few pots and said I could have them for free, I had double checked with him. When I up to the register to check out I had told the woman running it that the plants were in the trash bin and an employee had given me the pots and told me they were free. She had said ‘Really? Who?’ And continued to bombard me with questions to the point it felt like accusations rather than skepticism. I told her that it was a person in a (color) vest and she quickly replied that there was no one with a vest that color here. She had called another employee and I had took her over to talk to the gentleman to make sure that I had gotten the pots from him. I eventually made my purchase with the other items. This woman who rung me up was highly unprofessional and I am incredibly disappointed with the service she provided here. Of course, skepticism I understand, but she continued to speak to me in a disrespectful and accusing tone and made me feel like she was accusing me of lying and stealing from the store. I hope no one else has to deal with someone like this here in the future.

Kille Branson

2024-02

Same solid products but customer service has gone down the tubes overall with the occasional great employee.

Robert Jordan

2023-11

Purchased one pallet of rock salt. Pro team member specifically asked me if this was inside or outside for delivery. I stated inside. Delivery happens and theres no way to bring the pallet into the business. When asked if they have a hand jack I was told back at the warehouse and I could go over there and they would let me borrow one. If I stated that it was a inside delivery why would you come with outside only delivery option. Then tell me that I cando it my self. Now this cost's me time and money. I have to use my employees to move it in with now paying twice for something that could have been done right the first time. Not really good way to do buisness with another buisness.

Craig thecableguy

2023-06

The Location is perfect, But when you need to run in and grab something simple, it is rather had to find, what and where you would go to get the item is not always with the same like items. I would rate them 1 more star if they didn't lock the wife and kids in the garden section as they were trying to exit and make them walk way further. When I was looking for items in plumbing, there were 3 people in the back, never acknowledged me, and then started driving the forklift into my path.

Char Lene

2023-06

My husband placed an online order for pickup. It consisted of 21 items. I went to the store to pick up and they gave me 20. I asked about the missing item, but they told me an item was cancelled. I took them at their word. After getting home, my husband said there was an item missing. We looked up the order to confirm, and so I called the store. It wasn’t a big deal that there was a mistake made, but the customer service person did not offer any sort of apology or even a drop of remorse over the mistake. It would be nice for customer service people to be trained in the art of actual customer service.

brian mcavoy

2024-04

After having an abysmal window sakes experience I stupidly thought to order floors through Lowe's. Worst mistake I've made. In store price was $2 per sqft, ordered it and it jumped to $19 sqft.. I've been tugged around with scheduling, the measuring guy was over an hour late, and I've been told multiple different things from different people.Don't go here if you want transparency and good service.

LockBreaker

2023-06

One of the best smelling stores ever, with helpful staff and everything you could possibly need to fix anything. What a price on expanding foam!

Intentionaltim

2024-05

Huge box store. Friendly staff. The had products not available in Ellsworth, ME.

Michael Larrabee

2023-09

I went in to get a shingle plane and couldnt find it. I asked an associate and he went on the app and said it was toward the back. The long and short of it turned around and they were right there. Anyways the associates do well to look over the workplace once in awhile. Love the place though...

Jean Hauritz

2021-06

Matt, sales associ, was extremely helpful. He helped load onto the cart and I to my car a Honda lawnmower. Great job, thanks.

Kate

2023-11

I love hardware stores. You can get anything and build anything from a good hardware store. Every employee I encountered was smiling, friendly, and professional.

Leo Hubbert

2023-09

It seems this store has a serous issue o of phone service. You almost never get the department you need. And you NEVER get a call back when informed they will find the person for you.and when asked the reply was it happens to us to when we call in.

Kristen Petrie

2023-06

I always find everything I need and more. The gentleman that oversees the self checkout was more than happy to ring us up when we had issues with scanning g the Lowe’s Pro barcode from the app

Greg Forsythe

2023-06

They have a great selection of higher quality home improvement products than competition. A well placed store for convenience as well? I priced a home project for a roof compared to the competition.. Lowe's gave me more for less with discounts.

Dawn Bouchard Libby

2024-04

Lowes has just about anything one would e er need.