UScellular

Harmony Palmer

2024-03

I've been a customer with US Cellular for the last 14 years. And let me just say I have never dealt with one of your employees as rude and stupid as your employee I believe her name is Kristen on 1-4-24... I know there has been some real changes over the years but I always waited until I could get my free prepaid upgrade phone well yesterday I went in with there being 50 minutes until the store closed as she told me she was closing at 2 p.m .She didn't have time to change my number or even be bothered with what I was trying to ask.. mind you there was only one customer in there an he was about to leave basically her attitude for being in customer service was very poor from start to finish she wanted to get paid but not do her job in my opinion.which costed your company a sale $ I just spoke to employee sienna Thompson and she told me that they do in fact still do what I was asking the other girl and that it was very strange that she wouldn't help me and that she told me misinformation. who by the way is one hell of an employee shes always calm patient and meetd thr needs of thr customers #makehermanager give her a raise.

Molly Grendell

2023-05

I have been visiting this store for years. The customer service is usually mediocre at best. However, today I went in to upgrade my Grandmother's phone and the man who helped us was FANTASTIC! Patient. Funny. Helpful. He went out of his way to delete all sorts of useless apps and other things clogging up the screen to simplify it as much as he could for her!! We were in and out quickly and then had one final question outside on the sidewalk that he figured out for us - while he was on his BREAK.Unfortunately I did not catch his name, but a HUGE THANK YOU!!

Lorry Burpee

2022-05

I've been a US Cellular customer for over 20 years and have always been happy with ever phone and plan I've used. My most recent trouble was a defective sim card. Lost all points of contact on the phone. Went in to Belfast Maine office their tech looked at home screen popped open the phone inserted a new sim card and bingo everything is working and no charge to me! Thank you !

Judith Hurd

2023-05

It is very obvious that this particular facility has no desire to help the customer!! Same experience as in the past , have tried to get help there before to no avail. Gave up on them along time ago and went elsewhere, but with gas prices so high, thought I would seek help nearer to my home. Wasted trip and my time!!!

Jessie Eaton

2021-05

Horrible customer service!! Nothing i liked was in stock . The phone i wanted they dont make no more ... if they don't make the phone anymore why keep it in the display? Everytime i would ask the guy a question if just felt like it was making him go out of his way to answer !I'm just very disappointed in the customer service in this store always have hated it . If the customer service was beyter they would have sold a 1,300 phone tonight ! And another tip , maybe you guys should ask your customers some questions and see if we need help deciding on a phone instead of sitting at your computer the whole time !

Kelly Lewicki

2019-05

She found the pictures of my Mom that I thought were gone forever!!! I had upgraded my phone, and the pictures from my old phone/cloud back up did not go over to the new phone. To top it off, my old phone died. After playing with the phone for a couple minutes, she was able to get every single one of the pictures back. My Mom, who passed away 18 months ago, pictures of my son growing up, my pets, concerts, everything. What a great way to start 2019...with ALL of my pictures back that I thought I'd never see again!!!

Rob Fowler

2021-05

Was nervous about making the switch and creating 4 new lines. The process was smooth and easy. Kathy was FANTASTIC! Highly recommend her services! Thank you!

Lise H

2023-05

Always have been responsive and helpful. Show me how to manage different apps and other stuff I can't sort out.

Terry Bradshaw

2021-05

Unlike their competition, U.S. Cellular has real customer service! Not some portal where I feel like I'm waiting for a reply like some kinky dating app. They follow the ancient practice of having actual people who can help. Yeah, right? Keep it human! Please!

Shawna Lanpher

2018-05

I bought two cellular phones,(LG X Power), that were supposed to be made with "unbreakable glass" or "gorilla glass". I was given a phone case for the first phone which fit great. I returned to the store to get a case for the second phone and the customer representative gave me the wrong case, (it didn't have the rubber break resistance on the front layer of the phone). Within the first few days of using my phone it was raining and I dropped my phone on the ground at Hannaford in Belfast and the entire screen shaddered. I returned to the U.S. Cellular store and tried to get a replacement phone and the customer representative explained to me that it did have the wrong case on it (which was an error on the customer representatives part) and although it was not supposed to be able to shadder the way it did, they needed me to make an insurance claim to get a new phone which was more expensive than I had originally paid for when I bought the two phones! I was absolutely blown away by the fact that the company was unwilling to take any of the fault in the phone breaking and that they actually expected me to buy a new phone which was more expensive than the original one that I had only bought the few days prior. I ended my business with them and went directly back to Straight Talk.

Dawn Richardson

2017-05

The staff is very helpful and have wonderful personalitis I've had issues with my phone and they quickly resolved the problems .Kathy and her team are there to help ,the best they can Thanks for your quick and easy help

Kyle Wasiela

2023-05

Worst US Cellular store in the state. Absolutely terrible attitude from the woman that runs the store

chuck

2020-05

Poor experience here all the time .and the employees are not well trained especially towards customer service .never will go here again .I am having trouble uploading everything on my cell since I payed my bill here.

J. C.

2019-05

Usually have to wait awhile to get helped, but the employees are very through and do a great job.

Mumma Zette

2019-05

Excellent care, honest transactions, have been a customer for the past 5 years.

Zack Bernz

2020-05

Horrible customer service. Do not use this store for anything! I am so upset I chose this store to do business with!

Kristle Hanscom

2019-05

Amazing experience got the best of the best and affordable tòo

Elizabeth Kordek

2019-05

They work very hard to be sure things are right

Jessica Johnson

2019-05

This place is a joke next month I will be going to Verizon.

ron cook

2021-05

Learn how to keep phones in stock you are a phone company

Susan Rich

2021-05

You are the worst store I have been to

Karen Newton

2021-05

They are always very helpful!

Ryan Hesse

2018-05

They hang up on customers constantly

Karen Miller

2019-05

Need is always very helpful

Denise Alderson

2019-05

KATHY at 04915 Airwaves is awesome!

Richard Sherman

2022-05

Service is inept at best.

Craig Starrett

2019-05

😂

Sophia kk Kelley

2019-05

They are very kind.

Chris Moore

2018-05

Friendly and helpful

Amanda Bunker

2019-05

Helpful staff