Walgreens

Zachary Jones

2024-04

Pharmacy employees consistently have bad attitudes and provide terrible service both inside and at the drive thru . Their hours aren’t posted on their window outside and you are constantly inconvenienced. Closed for lunch, 1:30-2:00 is ridiculous not only for the customer but also for employees. Walgreens corporate/Management seem to be the source of all the issues and it’s apparent that they really could care less. Pineville location on 28 E is equally as terrible.

Vickie D.

2024-02

NO STARS!!!! If I could give no stars, I would have. After investing years of my life with my local Walgreens, here I am in my later stage of life. Of course, with that comes more Dr's and meds. It's Now that the pharmacist tells me to find someone in my area that they can no longer fill for me. What? I live less than ten miles away. No notice, nothing. I went to pick up after calling and, was told by their pharmacy staff that it was ready for pick up, left work, arrived and it was NOT ready, was told by their staff once again, that it would be a few minutes, 15 minutes later, I asked and once again i was LIED to by their staff who told me that he was in the process of filling it . Twenty minutes later, after several, several customers, waiting my place in line EACH and EVERY time, THATS when the Pharmacist told me.

Alicia Stewart

2023-12

I gave one star a yr ago but since then the night shift has changed. The lady's that work at night on either shift are all very friendly. I like to go and see what price cuts they have and find good deals. Great place to coupon when your bored and everything else is closed.

Sukie Turner

2023-07

Im just only being nice by giving a star! I had a real prescription and the tech automatically assume it was not a re script! I’m already in a lot of pain so I did not retaliate at all! Then the pharmacist also act like it was not real! The script has all the information needed plus the DR lisc number as well and location!! I have always had bad experiences with Walgreens for years and I’ve always return for services! But this had drew the line for me with this issue! I thank God For CVS

Michael Joe

2023-05

I have dealt with Walgreens in Marksville for several years. Recently I moved to the Pineville area and needed to swap my scripts to a closer location. I started at the 28 east location and they suck. after arriving at military I was greeted by a lady name “Emily” she was super helpful and apologetic for the way 28 east treated me. She told me I could wait for my prescriptions because they would be ready in 10-15 minutes. When I checked out I dealt with a lady name “Cutie” or something to that affect, super nice and told me she appreciated me giving Walgreens a second chance. Since my time filling at this location(6-8 months) I have had no issues and really appreciate this staff.

Daniel Atkinson

2022-05

Garbage. They'll announce your prescription and talk very loudly in front of other customers with their opinions about what you're prescribed. (I'm referring to the old lady named Margret) The staff is so slow and have no desire to help you. They'll keep you waiting around and then after 45 minutes tell you to come back tomorrow because they can't fill it today. Watched a lot of Walgreens start closing down up North hopefully they go completely under because they can't strive to hire and keep better staff. I recommend going absolutely anywhere other than this Walgreens.

Cassidy Clark

2022-05

I understand there is a pandemic going on and everything but I experienced the worst customer service from the employees at Walgreens on Military Hwy, I sat in line for a whole hour before I even made it to the window and when I did they proceeded to close the window in my face and pretended like they didn’t see me out there, one of the workers literally walked up to the window looked at me and kept going, I understand there is a pandemic going on for the second time but if they didn’t want to serve me that’s all they had to say! They’ve lost a very loyal customer and I will not be back!

christina lewis

2022-05

Phone in pharmacy is not answered when I call. I have had to call three times in a row to get through to transfer my medication because they can’t figure out how to get my insurance information in the system. I have waited, each call, thirty to 45 minutes. Three callers or more are ahead of me. Once the countdown gets to me, the phone hangs up. Finally, my new pharmacy gets through to them and has the scripts transferred, they can’t fill it because Walgreens has filled it. This has been going on for two weeks. Now, I have to constantly call them or go wait in a very long line to tell them to cancel the refill so that the other pharmacy can now fill it. I’m not a complainer. I just don’t want to die because of incompetence.

Bambie Patterson

2023-05

Worst customer service ever. I ordered something that was supposed to be ready by noon. Called at 3:00 to check. The lady assured me it would be ready by 5. I get there, stand in line for 45 minutes because they had one register open. Only for them to tell me they’re out of the product I needed. Why couldn’t you tell me that at 3:00 instead of assuring me it would be done by 5???????? Then the lady said she’d have the product the next day. Called the next day and asked and they still don’t have it.Why can’t they just be straight up like be honest. Geez. I’m done here. I’ll drive across town to cvs next time.

J. Thibodeaux

2020-05

I cannot think of 1 positive thing to say about this pharmacy. Prescriptions take days to refill, lines are always long, service is extremely slow, and information is incorrect.To top it off, they tend to mess up your insurance information, which then delays your prescription and takes a lot of time and patience to fix. Here is just 1 example of dealing with this pharmacy. After my children's tamiflu prescriptions were sent here, I went by the pharmacy to see if they would be ready in 1 hour (like they advertise). No, they would be ready in 4 hours. I take my sick children home, then get a message that their prescriptions are delayed. I call and find out it is due to incorrect insurance information. They tell me they cannot fix it over the phone (although the message they sent said to CALL to correct insurance issues), but maybe the pharmacist can. After being on hold for 30 minutes, I gave up and decided to go back to the pharmacy to fix it (although I don't understand why they couldn't have said something/fixed it when I was there earlier). Once there, they still cannot fix it. They keep telling me it "won't go through" on their computer. I then just ask to get my prescription back so I can take it to another pharmacy, they tell me they cannot do that. I ask them to send it to another pharmacy, they tell me that is "not how it works". Finally, the pharmacist comes over and fixes the insurance information in the computer and tells me the prescriptions should be ready in a couple hours. So, 1 phone call, 3 trips, 3 separate times waiting in long lines, and lots of time wasted... This is the norm when dealing with this pharmacy. I am in the process of changing our pharmacy with our physician's offices, and I hope to never have to deal with this one again. My advice, DO NOT GO HERE. If you are looking for a pharmacy, keep looking, this is not the one you want.

Grace Schmidt

2022-05

I have been using this pharmacy for years and the last year or so it has been the worst service ever they are rude they don't know what they're doing and they just don't care. I have filed a couple complaints, and nothing. Went in a couple weeks ago and was in a line for 40 mins, the rep was nice but she could not find my medicine for the longest time and when she did find my medicine the pharmacist decided to start closing the shutter while I was still sitting there checking out because it was lunch time. Ithought it was going to come down my purse. I know covid is making things bad but it does not account for rude behavior. I have called at least 5 times, been on hold for 30+ mins to always be hung up on.

DAWN CLAIBOURNE

2022-05

Terrible service. Pharmacy has always been slow, but now it's really bad. Takes 2 days to fill a simple, in-stock prescription. Yesterday a staff member actually lied about what was taking so long to fill my prescription. I understand this pandemic has brought on a lot of challenges for everyone, but this has become absolutely ridiculous. Time to transfer my prescriptions.

Kimberly Laborde

2022-05

Absolutely horrible customer service and so unprofessional here.. my 1 year old was circumsized and I dropped off his prescription for the cream from his Dr. They tell me it wouldn't be ready till the next day. 6 pm the next day they tell me they don't even have a prescription for him in the system. Finally they find his prescription after 30 minutes of arguing with them and the lady at the window getting very rude with us. Then she tells me that it won't be ready for another 30 min and when I told her I really needed it due to my son being in pain she tells me that it's not her problem.

Charlie (CharliesTheMan)

2018-05

The staff is wonderful both in the pharmacy and out on the retail floor and registers. However, they ALWAYS seem to be understaffed in the pharmacy. This Walgreen's does so much business, but I know people who have changed to local family pharmacies because there's usually about a 20 minute wait in line to get to the window, and then hopefully the medicine is ready and they don't need to answer more questions, have insurance etc. It seems like although the employees they have are some of the best, the process of people just isn't enough to keep up with the number of people getting medicine filled and picked up. I was torn because women like Louise who always goes out of her way to help us deserve 6 or 7 stars, but Walgreen's needs to know it's losing customers strictly due to wait time. So often I hear people standing in line discussing switching to competitors because while 24 hours is convenient, most people would rather pick up during business hours and not have the wait.

Ricky Soileau

2018-05

We have been using the pharmacy drive-thru for years but lately, more often than not, we have to wait for an extremely long time before we get to the window. Today it took me over an hour and there was only 5 cars in front of me. It took two cars over 30 minutes to get what they needed. I feel that people are not calling in their orders and just waiting at the window. This is not at all a fair policy. I always call mine in and once I get to the window it takes about 2 or 3 minutes.

Iris Hernandez

2023-05

This Walgreens gave me the wrong vaccine even after I scheduled for a COVID vaccine. Then I showed up and VOICED Im here for my COVID vaccine. I was given a COMPLETELY DIFFERENT vaccine after waiting a whole two hours after my appointment time.

Robert Ferguson

2019-05

The pharmacy is always slow. I can drop of a Rx and be told it would be 30 minutes before it is ready. Come back in that time, and the Rx is not even started. I have experienced that they had misplaced the order and it took an additional time to find the order I dropped off. Then 2 more hours to even get it filled, despite the fact I had dropped it off and it was not of any fault of mine to their mishap. If my insurance had no longer been accept at CVS, I would still be going there.

J Me

2019-05

Pharmacist there (a younger woman) is extremely rude. I stood in line, while she spoke to a friend about nothing, for 20-30 minutes and then got mad at me (for having an attitude about it) and refused to fill my prescription. They also put me down as a male before (my first name can go either way) and screwed my insurance all up. It took me weeks to get it straight. Some of the pharmacy staff is very nice- especially the older gentleman but majority of them are rude and very unprofessional. You will always have to wait in line because they never get in a rush and don’t care. Many times, staff has just been standing around while there are 10-15 people in line. Take your prescriptions and your money elsewhere, in my opinion.

Zach Stroud

2022-05

There is not a single decent pharmacy around this entire parish. For some unspoken reason they all seem to think that its perfectly acceptable to take their sweet time and make customers wait over an hour and a half to pick up prescriptions all the while the can never get the insurance information right. I love our country!!😒😒

Anna Hammock (wiZ)

2022-05

Pick another pharmacy.I know covids rough but this is MULTIPLE INFRACTIONS.Close in your face5:50 pm "we're closed" ...no, you're not.Wrong drug1 hr on hold, 3rd caller, disconnectedNot ready wait... oh, we don't have it, it's transferredIf you can get past the tech, the pharmacist is exceptionally awesome.One star borrowed from the bank, for the druggist.

Zarnette Ramirez

2022-05

This is absolutely ridiculous. I made an appointment to get a covid test and I have been wasting gas for over 2 hours no lie just sitting here in the drive thru. I don't see people looking like they are busy trying to get stuff done I don't see anyone at all. What was the point of making the appointment if I was gonna wait here this long like I don't have anything else to do. I am furious. I came here just for precaution but now I feel like I should've just waited it out like I've been doing.

Derek Johnston

2022-05

The pharmacy is so slow! I had a script called in and i forgot to go pick it up. So i come in a week later and it still isnt filled. This pharmacy is terrible, cash regisiter lady didnt even know how to pronounce the medication. Its laughable at how horribly slow and incompetent the pharmacy staff is.

Christie G.

2017-05

I do not recommend using the pharmacy here. If you only need something in the store, you may be okay. The pharmacy staff is in no hurry to help customers. They are often standing around and joking with one another while sick customers (or customers with sick loved ones) wait in a long, slow-moving line. Today, when I pointed out that people were waiting for help while they stood and talked, one of the techs turned to another customer and said that she was supposed to go on break, but was there instead. If you're on break, go to the break room. If you're not, please do your job. You aren't helping anyone by standing around and doing nothing while 6-7 people stand in line. And, smarting off to another customer is entirely inappropriate. In addition, the doctor told me to take a medication that is monitored, Mucinex D. When they scanned it, they said the system was down for those medications. So, after waiting to drop off, waiting to have my meds filled, and waiting for the staff to come to the register, I can't get part of my meds. I asked if there was a backup (thinking a number that could be called to verify, etc). . . Nope! If this is corporate policy, it really needs to be re-evaluated. Go somewhere that is interested in helping people, not here.

Bruce Dupont

2019-05

I usually don’t go to the pharmacy there and once again they prove why. Dropped off prescriptions and left. Nearly home and called back because they couldn’t key in the insurance. (Now remember this while I am sick with respiratory infection). End result ,I have TWO insurances which they can’t key in and want cash. Had prescriptions transferred to another pharmacy to be picked up following day. Staff could care less if you died in the store WASTE OF TIME

terry bonnette

2022-05

People working in the pharmacy is so RUDE. Drive thru is closed a lot so everyone has to go inside where people who are sick. They are extremely slow. They won’t give you a time on how long it will take to fill a prescription if you drop it off in the drive through. WORST CUSTOMER SERVICE EVER!!!

Aj Rivers

2022-05

The only reason I gave this place 1 star is because there wasn't an option to put less. First off the service is the worst, you will wait a minimum of an hour in line at the pharmacy then when you finally get to the window they have employees behind the counter that can't pronounce the prescriptions so they spell it. Not to mention I've had a prescription sent here for 3 days now and they are telling me that it will be done tomorrow because they close at 6 today. Today is the last day I set foot in this establishment!

Ashley Nasello

2022-05

Pharmacy is supposed to open at 08:00. It did not. No notice was given. Employees walking around, in and out of the pharmacy area, but no one even acknowledged those of us waiting patiently. Ten minutes later I find out that they don't have what I need anyway, despite it being advertised.

Shadoe Haze

2019-05

I walked in, 2 people in seating area. I then stood at the rope, where the line begins, about 12ft away from counter. (nobody in line) Felt like a good distance to separate the customer from the staff. About 5-7min later, a young lady finally stopped running back & forth enough to stop at the counter and inquire as to what they could help me with. I gave her my script and was immediately asked for my ID. Before I was asked verbally to identify myself or asked whether I had filled there before. Wow. Talk about cold. I guess all of your locations are good about judging people who have tattoos. I was told it would be "about 40 min." they were "a little behind.". 40nin to fill a script while I wait. Well, that was an hour ago. I've seen 3 people come in (after me) , and get filled, checked out and have left. The great news is.. After you wait this long, apparently you're rewarded with getting BACK in line and waiting to be checked out.Now.. I just heard that their computers have just frozen up. You know, over an hour wait.. And having to drive 2 hrs to get home... This really is unacceptable. Believe it or not, I have a lot more to say but I'm now going to go raise hell and try to gtfo.It's now 5:25. An hour and a half. I walked up to the counter, at 5:15 and was told by the tech "it looks like a question about your insurance has stopped it." I said "to be clear, I've been sitting out here since 4:50 and I had to come ask about this in order to find out that you didn't check your network and get the information from another Walgreens, like I instructed to begin with, nor did you ask me if I wanted to just pay cash?" She went to get the pharmacist, who proceeded to attempt to make it out like it was my fault because they didn't have all the info they needed. (this is what happens when you hire some yahoo with no management experience to run a department for you). So, after I said I'd been sitting right here for an hour and 15 min, and he adopted a look of equal shock and ignorance, he went to START filling it.It's now 5:35. I can start my 2hr drive back home to Monroe now. Thanks WALGREENS!P. S. Never been carded twice at a place I've already been to, that's networked together with similar pharmacies. Way to descriminate!

Arianna Elizabeth

2022-05

Customer service here is a joke. I came here today at 12:20pm to buy some items. The woman and the front (larger, African American woman) literally was talking on her phone with one ear bud/airpod in OUT LOUD while checking out my items. Literally TALKING TO SOMEONE ON HER PHONE while scanning my items and only paused briefly to tell me “$16.86.” And “have a good day.” The older lady ahead of me was so confused because she thought the associate was talking to her but she was having a full blown conversation.. laughing and everything…. with her AirPod in.Seriously, RIDICULOUS.UPDATE: I called in (same day) to speak with the manager and let them know. I could tell by the voice that answered that it was same associate (the black woman) who was on the phone during work hours. I asked to speak to the manager and she said the manager wasn’t in but one of the leads was. I spoke with a the lead (can’t remember her name.. dangit!) and told her everything. She was very professional and sounded as though she knew exactly who I was talking about but confirmed it when I gave the description. THAT EXPLAINS IT THOUGH!WHEN THE MANAGERS AWAY, THE MICE WILL PLAY! (Or talk on their phone during business hours in this case)

Mellisa Shelton

2020-05

So I can't think of anything positive about this pharmacy. Dropped meds off was told they would be done in 1 1/2 hours come back over 2 hours later and they tell me I don't have anything here and then they find it and tell me can you drive around it's taking a little longer lol ok so seriously over 2 hours later an I still have to wait longer I mean really what exactly takes so long to fill a prescription and it's still not done now almost 3 hours later ugh I will be changing where I get my meds at...