Walgreens

Holly Lawrence

2024-04

in the last six months I have experienced the worst customer service I have ever seen including telling patients "you don't like it then have your doctor cancel this prescription and find another pharmacy". Most of the time the people that come in contact with the pharmacy department are recovering or going through medical issues and patience and understanding and CARE SHOULD BE THE PRIMARY GOAL. They are always out of prescriptions and you can never reach anyone. Go anywhere else!!!

Holly Lawrence

2024-02

worst customer service I have ever seen including telling patients "you don't like it then have your doctor cancel this prescription and find another pharmacy". Most of the time the people that come in contact with the pharmacy department are recovering or going through medical issues and patience and understanding and CARE SHOULD BE THE PRIMARY GOAL. Sorry excuse to allow this to continue.. continuous horrible customer is no way to keep customers and to allow it shows huge lack of accountability on behalf of walgreens

Audra Luke

2024-03

Didn’t block off a biohazard in the store. For how it affected the store, they really should not have let customers even come inside until the biohazard cleaners showed up to take care of it. And I knew they had biohazard cleaners on the way as the cashiers were talking about how they’d come in with hazmat suits….if they need hazmat suits, why were we all in there around it?!

Beau Ryan Dingler

2024-02

Terrible service. Scheduled an appointment to get vaccines. Waited 20 mins for rude pharmacy techs with no sense of urgency from anyone behind the counter. Finally left after 30 mins. Sometimes I hate living in this place with all of these lazy incompetent people.

Melissa H.

2023-10

What is going on with this pharmacy? They are extremely slow. I get bombarded with messages saying to pick up my prescriptions then when I get there, they don't have them. I dropped off a prescription and someone named BRITTANY ROLLED HER EYES AT ME and lied saying none of my medications are ready. Hello I have an account on Walgreens I can see the status of my prescriptions. Don't lie and tell me they're not ready when the status says they are. I am tired of having to go back everyday to pick up something (or not). Never had so many issues with a pharmacy than this one. Not to mention the tech who just stands there when she's supposed to be scanning my meds. Asks me whats wrong with me because I'm just staring waiting to be checked out. What is going on?!? Quit wasting people's time!!

Angel Ramos

2024-02

How do you give this location a NEGATIVE RATING for the WORST CUSTOMER SERVICE EVER!! The crappiest attitudes of pharmacy workers and the worst communication you will ever have with anything having to do with your medical wellness.

Baheejah Hasan

2023-09

I have been having the same insurance for many years and this is the only pharmacy that I have ever used. This is why I am so disappointed in the staff member that could not find my insurance information. 😑 I told her again and again the problem I am having receiving my new insurance card and this medicine is very detrimental. She didn't even bat an eye while she turned me away. Not even a suggestion of a week worth of meds until my issue was resolved. Just a loud, "can I help the next person in line"😒 She definitely could care less😔

CultureSubculture

2021-05

I needed to get a Covid-19 test in preparation for a medical procedure. There were no available walk-in testing facilities withing five miles of my location in New Orleans, so I had to opt to go through a drive through. Unfortunately, I don't own a car; only a bicycle. When I arrived on my bike, the lady stated Walgreen's policy states that I could only be tested if I were in a car. In a city where about 1/3 of the population depends solely on their bicycle as transportation, I felt this was not only completely illogical and unfair, I also felt marginalized that persons like myself, who are very low on the income scale, would be refused. Does being in a car have any impact on testing? I think not, being I have been tested for Covid-19 outdoors before. When the lady refused to give me a reason other than "It's policy", I laid my bike down and refused to move. Instead of testing me or reasoning with me, they called the police. I waited til the police officer arrived. He was very even-keeled, kind, and tried to be helpful, so I left without incident. Nonetheless, it was a ridiculous and infuriating experience. Needless to say, I won't be patronizing Walgreen's any longer... and neither should you, if the concept of "equality", "fairness", and a person's well-being and health-over-profit concerns you.

Lillie Christie

2023-07

The person I spoke to on the phone was extremely rude and when I tried to tell her my doctor sent my prescription a different day than she said she said “don’t yell” when I was in no way yelling. This prescription is time sensitive and they dropped the ball and she was insanely rude.

Josh

2024-04

They closed the bathrooms at 6:50pm, while I was trying to enter the bathroom. Response was "they are closed".

Amanda Amanda

2019-05

Very rude! Asked a simple question and the employee said no with an attitude and walked away to the back room. There was a lady sitting behind the photo register. I tried to asked her a question and she said I dont work here. As you enter there are nasty people coughing all over you. Avoid this location!!

Jasmine McPherson

2024-04

Mrs. Lorraine was very rude and unprofessional didn’t want to answer any questions or help at all.

Mike Johnson

2022-05

This Walgreens is the worse in the city of New Orleans! It’s two blocks from my hover but I will drive to another Walgreens because I can’t deal with the attitude of the employees including the pharmacist. She is rude and open and closes the pharmacy whenever she feels like it. She does not care about the customers and their well-being !!! She has a non welcoming attitude and makes you wait unnecessarily amount of time to get your prescriptions.. She is one of the reasons I can’t stand this Walgreens. My neighbors avoid this Walgreens as well. The sad part is this is my neighborhood Walgreens . This is where I live but I have to go elsewhere to get professional assistance and not deal with attitude. The employees are not much better. If you ask for anything behind a locking key you will get attitude and they will go out of their way to alert your bothering them . I’ve addressed this with the store manager but he takes up for the employees. Hebdieee not listen to the customer.. if you want your meds filled I suggest go elsewhere you will regret using this pharmacy or store.

Haneen Khreis

2021-05

My sister came out of surgery and was in extreme pain and was prescribed opioids for the pain. We went to the pharmacy the first time, they said they needed 4 hours. We asked them to expedite so they said oh we can make it in one hour. Two hours after we go, giving them additional time but my sister was in real pain. The prescription was not ready. The staff member dealing with us was extremely rude and insensitive taking no responsibility for her delay and saying that she tried calling us which is a blatant lie as we saw no missed calls or any voice messages left. Really bad experience with a lot at stake.

Vanessa Greenbaum

2021-05

DO NOT GO TO THIS PHARMACY. I just waited an entire HOUR to pick up my medications even though I was only the 3rd person in line at the drive-thru when I first pulled up. Initially, I thought the long wait time may have been because there was a long line of people inside (although, also unlikely because of Covid-19), but when I finally approached the window, there was only 1 customer inside but 3 employees + the pharmacist. However, only 1 employee actually appeared to be "helping" people...but barely. Once she finished helping the 1 customer inside, I had to press the call button twice for assistance. Even though she responded each time by saying "i'll be right with you"..neither her or any of the other 2 employees or the pharmacist came to the window. Despite no customers inside, I continued to wait for 25 minutes. At this point, the line of cars behind me was also so long that it extended well out onto Carrollton Ave. It was not until I pressed the call button a 3rd time that the pharmacist decided to finally help me.When I told the pharmacist that I had been waiting an hour but was only the 3rd car in line when I first pulled up, she seriously tried to blame the wait on the fact that they were understaffed! When I pointed out that I had been waiting at the window for 25 minutes and could observe that there were no customers in the store but 4 employees working, she had nothing to say. When I asked her if she realized that there was also a line of cars so long behind me that it was causing a traffic jam on Carrollton Ave she just said "Whatt!!! No way, are there really?"This is not the first time I have had issues with this pharmacy, but it will certainly be the last, as I will never go there again. I should have learned my lesson after the first dilemma, or even the second, but it's just so close to my house that I kept going back out of convenience. Although this was the first time I waited an entire hour just to pick up a prescription in the drive-thru line, it was not my first experience with long wait times. One time when I went to drop off a prescription to be filled, I decided to wait for it because they said it would only take 20 minutes. However, 2 customers that came after me, and also decided to wait for their prescriptions, both left before me. After waiting for 40 minutes and pointing out that other customers had already received their prescriptions even though I had been waiting longer, they realized they forgot about mine and it had just been sitting on the counter. On another occasion, they accidentally somehow merged my sister's account with mine and billed my health insurance company for her prescription. Because I also have a prescription for the same medication, my insurance company wouldn't cover my prescription, and I had to wait an entire month to get it filled. And even though my sister and I also spent 30-45 minutes at the pharmacy getting them to fix their mistake, and they said it had been resolved, when I went back a month later to finally get my prescription filled, they still had all of our information mixed up!If you are looking for a reliable and competent pharmacy that cares about their customers, DO NOT GO TO THIS PHARMACY.

Aubrey M

2022-05

Only reason I’m giving more than 1 star is because other than the pharmacy… this location is ok. But the pharmacy has messed up my meds so many times. Once they even gave me a wrong prescription (my anxiety meds instead of my sleep meds) and claimed they gave me a different one. I need my sleep medication to SLEEP. They did not believe me since their system claimed I picked up my sleep medication. Had to make an appointment with my doctor just to get them leading to a week of barely any sleep. I switched pharmacies after this and somehow this Walgreens is STILL filling my prescriptions and messing up my meds for the other pharmacy. Do yourself a favor and don’t get your meds here. Nothing but a headache

Lindsay M.

2018-05

2 minute drive from my house but a 40 minute wait. They clearly have understaffed their pharmacy. There is only one worker along with the pharmacist and it's led to a complete mess. They misfiled my prescriptions, didn't run them through insurance, forgot to check them out so I had to wait for a 3rd time. Then I see that little street sign display that they have out, on the Corner of Happy and Healthy. What a joke. Next time I'll drive the extra 5 minutes to a CVS.

Erick Malsbury

2019-05

This is the only Walgreens I have been to where next customer in line means whoever is faster to the register, and even the manager is ok with it. Sat in line 10+ minutes only to have people just got into lane to run in front of me to a newly opened register. Never using this location again. Spent at least 15 minutes in line. Would have spent less time at a Walmart, and that is pretty sad.

Robi Boo

2023-05

Well this is it I draw the line when a company refuses to support women and their choices for healthcare the service was already horrendous and the staff rude and incompetent so it looks like im just going to have to travel a little further to get my prescriptions now shame on you wall greens

Andrea Dileo

2021-05

Masks are supposed to be mandatory yet almost NOBODY, including the staff, were wearing them and absolutely nobody was requesting that customers wear them. As a shareholder of Walgreens I am APPALLED that a business that is supposed to cater to peoples’ health cares so little about it. I will not shop at this Walgreens again. I would give them zero stars if that was an option. Disgusted and extremely disappointed.

Julien Farges

2022-05

This place is a complete disaster. It's been over a week and their phone and computer system is been down so they are unable to do basically anything in the pharmacy department. Complete failure to provide an essential service to their community

Daniel Harris

2017-05

Super slow. Not friendly. Took some disposable cameras there to get developed and they said that they don't develop cameras there, it's at another Walgreens and they only come for pickup and drop off on Thursdays so I had to wait 20 days to get my photos and they said they would call me when my pictures were ready.... Never got a call

Mark Farmer

2018-05

Not exaggerating....3 times in a row I've waited so long in line that I've just put the items back and walked out. This time, the cashier was changing "cosmetics is open with no line and no wait. If you don't want tobacco products go over there". Meanwhile we can all clearly see that the line was actually longer there.

Derrick Milton

2021-05

I was denied access to use the restroom but she could let a child use the restroom, she simply replied and said that’s a baby then had the nerve to have an attitude with me like I’m the one destroying her bathroom saying all kinds of people come in and out here doing stuff in the bathroom it’s closed, I’m a transit operator I drive a bus for 2 and 3 hours at a time without a restroom I use this location regularly all of the sudden it’s just closed not broken just closed be she doesn’t want ppl in it I beg you people please do not go here this is the worst Walgreens in the city

Jessica

2019-05

The cashier in the front was amazing. But the guys outside bombarding all the customers going in AND out the store was quite annoying. I told them I dont have cash they said oh just get cash back. Like wth?

neil nicholson

2023-05

Everything is always in the wrong place and items are never honored, even if they are clearly supposed to be marked down.

Ana Bella Pineda

2023-12

Worst customer service, in all departments.

Kenitra Kinnard

2020-05

Dropped off a Fed ex package 2 days ago and they haven't sent my package out yet. I think it's sad how Fed ex has been coming but no one gave them my package. Don't think their doing their job at all.

Ashleigh

2017-05

Very rude pharmacist. She was so loud so everyone in the lobby could hear her. All I needed was an emergency refill. She made a big deal out of nothing.

Glenda McCammon

2022-05

PHARMACY always has a long line, even if you are just picking up. Service is awful. VERY UNDERSTAFFED.The rest of the store is olay