The Groom Room Pet Spa & Resort

Braitlyn Lisenby

2024-04

I was really happy with the groom room in previous experiences. The staff was always super friendly. However, we ran into an issue at our last groom (third groom for one of our standard poodles). After nearly 6 months of growth and 2 grooms towards the desired cut, at her third appointment she was put into a puppy cut with the bulk of her Afro gone, which is not her normal cut. There was a cancellation the week before due to sickness, so I wasn’t sure if maybe it was a different groomer than normal. I had also loosely requested that she was done for 2pm, which was not a big deal. I was messaged at 1:50 saying she wouldn’t be done for 2, but was on the table and wouldn’t be long. I hadn’t heard back since then so at 5:32 I reached out, and got a response at 5:46 that she was done but they had forgotten to text. I noticed at pick up she wasn’t in her cut, but wanted time to assess everything. I waited until I got home to reach out about it possibly being a miscommunication from my message not being clear and sent photos of her previous groom, inspiration pic, and the groom she had come home in. At first I thought they just messed up and shaved off her boots, but I hadn’t realized at the time that she was put in a standard puppy cut, which is one of our other poodles groom. Unfortunately I never heard back from anyone about the situation, which was somewhat upsetting.

Aaron Trahan

2023-09

Excellent location, amazing staff, and its clear the love and care for all pups that are there! My groomer 10,000% satisfies every requirement! Absolute perfection every time! Ask for Kaitlynn Dugas if you are considering bringing your fur baby. But to be completely honest, what ever groomer you request, you will not be disappointed. To add in, the daycare and boarding is also A+!!! You pups are loved by every single employee there! Highly recommend a deluxe sweet, the 24/7 camera access is amazing! If I can rate this facility over 5 stars I definitely would!

Lacie Hill

2023-09

Yes, this is a long post, but it's worth the read and very informative. This happened about a month ago. I needed a cool down period.The employees were extremely kind and friendly. I was extremely excited to have a groomer so extremely close, and they offered daycare basically everything I needed they had the work. I called and booked my ole gal an appointment. My Luna is 8 years old. She is extremely excited to see every single person that she may come across. She knows no stranger. She loves to be in her kennel or, should I say, love. When I called and booked her appointment, I was given an appointment time and was told drop off was between 7 and 9am. Luna was only booked for a bath, blow out, and nails paid special attention to because she had one that was extremely long. I was also told that the dogs are tended to kinda in the order that they were dropped off, so why give me an appointment time. I dropped Luna off around 7am, maybe 7:30 am the latest. Luna did not get finished until 3:30, almost 4 pm. She smelled good and looked good, as far as I could see at that moment. I was rushing to get to a family function. Yes, I stated no rush and to take their time with Luna, but shame on me for assuming that since I dropped her off early, she would be done by lunch. Boy, was I wrong!! They kept Luna in that kennel in the back and not once took her to the bathroom or even to stretch her legs nothing. She went from my car to the kennel and from the kennel to the bath and back to the kennel till I showed up. Yes, I know the times because I called to check on Luna, and the young lady stated she was just taken back. Luna had all of her shot and is dog friendly, and they just kept locked up!. If they were unable to get to her, then I could have dropped her off once it was her time. We live in walking distance. Luna refuses to get in her kennel. We never closed the door to the kennel because she loved her own space. Plus, she was still dirty, and they never touched her nails. The long nail was still long, and not even a tip of nail was cut on any of her paws. I basically paid for my dog to be locked up for hours. See, Luna isn't just some old dog. Luna is a very special dog. In February 2019, Luna alerted my husband to his moms house on fire. Luna is my daughter's dog. My daughter was in that house with my husband's mom. Luna gave me the chance to hold my daughter one last time. I sent Luna to the groom room for a special outing to just be pampered, never again.

Emily Langlinais

2023-11

The Groom Room is absolutely amazing. I was a previous resident of New Iberia and would bring my pup to the original facility prior to moving away for college. I have since moved back to the Broussard area and drive to bring my new doodle here. First off, the new facility is so beautiful and well kept. You can tell the workers here really care about the dogs and about making sure the owners are in the loop with their pup’s grooming. My doodle is a bit stubborn and can be difficult at times and I appreciate the effort they put in to get him taken care of. He leaves smelling great and looking his best. I will continue to make the drive to get my dog groomed here; it’s well worth it knowing he’s in great hands and they do a wonderful job!!

Tavonga Roy

2023-09

The Groom is the place to be with ur fur baby's..My Bailey love it 🐾🐕 Tha owner & Tha Staff is EVERYTHING, Very Understanding & Great at what they do ( loving on all the furbabys) 🐾🐕

Wes Waldroup

2024-02

Best pet grooming/daycare in New iberia! Staff extremely friendly!

Mary Armstead

2023-12

Wonderful experience for our doodle. They are very patient with the animals. They go over and beyond to get the job done. THANKS to everyone present great job

Terry Charles

2024-01

The staff here is amazing! I love the boarding and day care so much,I never have to worry when dropping my baby off .

Antoinette Lasseigne

2023-08

My shih tzu Tyrion absolutely loves going to see all his girlfriends here. They love him like their own and we could not be happier!

Christine Boutin

2023-08

My pup Sophie gets so excited when I say let’s go, it’s time for your spa day🐶 Our new pup Honey just had her first groom. The staff did amazing and were so patient with her as she was very nervous and a bit rowdy. I recommend The Groom Room to all my family and friends.

Lisa Landry

2023-05

My boys felt immediately at home, unlike when I bring them to Petsmart. They started playing and forgot I was even there! They looked great and unstressed when I picked them up! They will be regulars now. :-)

Therese Broussard

2023-08

Hands down best groomers around. The staff is always friendly and accommodating. Moses loves his day at the spa.

Samantha Boudreaux

2023-08

Hands down the one and only place I’d bring my fur babies.Currently we bring our boy to get groomed and we always are so pleased with the outcome.

Jenni D

2024-04

Lucy and Coco absolutely love coming here!

Morgan Harris

2023-08

I boarded my dogs here last week and it was a great experience! The staff is amazing, and took great care of my dogs.

Lesley Mouton

2019-05

Our new groomer!My dogs get excited when they get there, so I know they're in good hands. She's sweet. Great prices and does a fabulous job!

chris

2021-05

Never got to go, they said their days are monday thru thursday and they put me on schedule for a friday and now they tell me they not open on the day rhey schedule me for. No excuses in my book. In military you can not have any faults or u fail and kick u out. Same here with simple plan and rules, learn your business or shut it down.

Shirley Verret

2023-09

They are amazing with my niece Bailey! Awesome workers

Tori D

2023-05

They do such a good job ! Very nice group of people.

Gregory Guidry Jr

2023-05

Excellent service really nice workers they are great at what they do. Very professional.

D'Anna Hebert

2023-05

They always do an incredible job on our Goldendoodle.

Amanda RC

2019-05

This groomer is great with dogs and reasonable prices. She grooms them the way you ask her to.

Lesley Huval

2022-05

Natalie did a great job on Roux!!

Alyson Evans

2019-05

Just love Kayla with Zoie, she is amazing!!!

Andranique Casimere

2021-05

Staff are friendly and always have my boy looking great

DS

2018-05

Loved it Boomer will be back!!!