Lowe's Home Improvement

J R

2024-05

Extremely unprofessionally ran location. Management should feel embarrassed. I come here often and nothing has changed. Staff in the lawn mower/yard tools department are not knowledgeable of the products that are sold. When a staff member anywhere in the store is called over the intercom, there is no sense of urgency or care for you or your needs as the customer. The young group of employees gaggle around chatting and hanging out on their phones. When you call you can’t even get someone on the line. They answer and immediately put you on hold and forget about you. The employees at this location are far too comfortable in this current economy. This response is primarily in regards to the mid to younger crowd working here, the front sections, and the “greeters” when walking in. Every elderly individual I’ve encountered was professional, knowledgeable, and courteous. Much thanks for that.

Will Moody

2024-04

Unbelievable. I just stopped to buy 50 bags of mulch and was told to pull around to the side. I pulled around there and they were three women employees standing there doing nothing and told me I would have to load my own and to go back to the front. They just sat there and watched me the whole time.Meanwhile, a very old lady pulled up behind me and had to load her own while they watched. That was the first time I’ve been to Lowe’s in a very long time and will definitely be the last

Adam Crain

2024-04

The store was well stocked and clean. Everyone was helpful, but we did purchase pinestraw and went to pick it up, and they were out. We had to go back in to get a refund.

Jessie Marie

2023-12

We went to 3 different locations searching for am items. We kept getting the run around about deck railings. Daniel in the lumber area was EXTREMELY helpful. He helped us source and load what they had. He even gave ua information to tell the other locations to make sure we get the correct items next time. He gave exceptional customer service.

Charles

2023-09

Ordered new flooring august 10 2023. Service pros came and measured rooms when scheduled. Paid Lowe’s when estimate came back. Delivery scheduled 08-21Someone has to be placed in home because the flooring has to be at room temperature for installation. I spent two days 8-21 and 8-22 waiting, no calls returned until 8-24. Then scheduled delivery 8-26, it was delivered but came from Shreveport store and told someone from Monroe store would place flooring in house by 6:00 pm. I was told at Monroe store initially they had almost 500 boxes of flooring in their store. Wasted two days of my time and told an untruth statement and no one from Monroe has showed up. If you go to Lowe’s do all your own pickup and delivery. DON’T BELIEVE ANYTHING THEY TELL YOU!!!

Brittany Worley

2024-02

Called and was told they for sure had three heaters in stock after we told her we would be driving a little distance to get one apparently within 30 minutes they sold all three. no one was willing to help all they could say is we sold them over 30 minutes ago, If they sold them before we called they should have just told us. All they wanted to do was look on the computer where it said they still had 3 in stock in stead of helping us look. They were useless.

Thomas McCarty

2024-05

Waited an hour to have 3 pieces of wood cut. Go to the Lowe's in Ruston. It's worth the drive.

Yo Mama

2023-12

Had an entire buggy full of Christmas. Got the last Lowes 18 wheeler toy truck! Then my entire buggy was taken. First the truck was removed, while looking around store with associate, my entire buggy was taken. Store not busy. I'm convince the young lady lingering near tools, an employee is responsible for the truck and then to cover her butt she took the whole buggy!! Canceling credit card. Never again! I'd give a negative review if possible. And all management said was so sorry. 2 hours of shopping. UNBELIEVABLE

Tori White

2024-02

Washer went out two weeks after purchase. Were rude when asked how to get warranty honoured! Do not recommend for major appliances!

Damian White

2024-01

The service here is not great most of the time. There are a few people that are extremely helpful. I have gotten good deals on damaged items here.

Sandee Clark

2024-05

I do a lot of my shopping for home decor here. as well as my tools too.

OldDog 1054

2023-11

I have been doing business with Lowe’s since 1996 in several cities and states. Primarily in the DFW. I have never found Lowes employee attitudes or customer service to come anywhere near the level of the Monroe LA store.Friendly, helpful and knowledgeable of their store with the ready to serve attitude. Over last 90 days I’ve been in that store almost daily used their appliance and lumber delivery and each contact has been the same, excellent. The deliveries were perfect. Very impressed with lumber materials delivered and the driver was a real pro. Thanks for your service it’s appreciated!Larry

John Singleton

2024-04

I love the fact that everything you are needing is not locked up behind glass with no one to help in the department like Wally World.

Anthony Ladd

2022-05

No hardware in box use old hardware to install.Look very nice on the wall easy to install . Try to light heater on December 6 heater would not ignite pilot light try to call the one 800 number on hold for so long decided to take it back to the store and reinstall the old heater and using it now.😔😔

Chad Murry

2020-05

I had a water heater that went out under warranty. When I went to customer service with the original receipt along with the Warranty Return Order, I was told that “I” had to bring it inside. When I asked for help bringing it in, I was told that the only person that could lift anything of weight, had 30 minutes left on their break. After that, they’d be happy to help me. I managed the task on my own. After the tank was inside, everything went as it should. I know that this is a good store with quality products. I pray that this isn’t the “norm” for customer service!

Paul Vingiello

2024-01

The lady I dealt with in appliances was very knowledgeable. I was surprised at the level of service from a big box. They are running 2 weeks behind on delivery which was really sad. Fortunately, it was not something I had to have before then. We also received great help at the paint counter. The store was relatively clean and neat. Stock looked good in most areas of the store we visited.Update: tile selection is superior. Electrical supplies....not so much.

william davis

2024-01

Love Lowe’s but the last couple times I’ve went there in the evenings to buy paint I’ve had to wait 45 minutes to a hour store is either under staffed or there not covering there areas may have to start taking my business to Home Depot

Paul Ray

2023-09

Always have a good experience in Lowe's. The only reason they don't have 5 stars is down to the awful scheduling that management do with the employees. They always have far too many departments to watch over. But the staff themselves there are top notch. They do their absolute best and are always friendly, albeit over worked. Today I needed a ladder and some fittings. They told me exactly where to find an appropriate cart, and where each item was. The checkout process was quick, and left with what I needed.

Brad Barfield

2023-05

We visited to purchase Interior doors, and left with them! We had two staff members work with us to make sure we got the correct doors, and such. Left hand / Right hand, all of that! Thanks!

Dr. Thomas (DaTactician)

2023-10

I’m an avid gardener that visits the garden center at least twice weekly during planting seasons to purchase marked down flowers, soil, and mulch. Lowes is a little far out with Home Depot being closer and often prices are a tad bit lower. For years, I’ve made the decision to make most of my purchases from Lowe’s. Well within 2 weeks the rules for discounted purchases has changed several times in the garden center. You can only purchase 50% off if bags are half full. What genius came up with that? Why would I pay 50% for torn bags half full when I can get one all the way full for and pay regular price for it? Why would I accept 10% off for torn bags when Home Depot is likely to be 10% less expensive? It’s the store’s right to make those changes. However, I guess I’ll just stick to Home Depot to get all of my purchases. No need to drive way out there for no incentives.

Kelly H

2024-04

They were very helpful helping me get the lawn mower loaded.

Constance Foy

2023-10

Never will I ever purchase any appliances from Lowes anywhere! Did you all know that Lowes has hired a third party person to deliver your appliances. They say it’s to get the appliances to the customers faster!On Monday September 25, 2023, I purchased a washer & dryer in the amount of $1200.00. They delivered the washer and dryer today September 26, 2023. Two young men came in and hooked up washer& dryer, to make a long story short, both washer and dryer was not hooked up properly. I called the men back and the first time I called; the young man told me to tell my husband to make the adjustments. After I informed him that was his job he came back. However he didn’t fix the problem, after that I discovered that the dryer wasn’t hooked up also. I called the guy back and this time he told me he couldn’t come back! I called the store and spoke to customer service and she was apologetic and escalated the call to the Alexandria, La. The manager over the delivery unit stated that she could have done one come on tomorrow however she couldn’t guarantee me a time as if I didn’t have other things to do. I told her no and that she needed to send someone back and complete the work. Well after back and forward for almost four hours no resolution and speaking to Marketing Managers, don’t know why! I will never and I encourage all to purchase your appliances from your local mom and pops stores. We have made these big retail chains stores into monsters, they no longer value customers they value the money. Well from now on I’m going to do what was done back in the day before chain store came alone I will support my mom and pops stores they what the meaning of customer satisfaction!Let’s see how quick I get an automated response from this post!

Michael Harris

2024-02

Very nice store but the Restroom looks like it has Never been Cleaned...

Sarah Malone

2023-12

Experience was the Panda buffet in Alexandria Louisiana I was out of food and they gave me Lowe's is the best as well from tools and things best experience

Sheri Griffin

2024-02

I've had to return a few items the last few weeks. Service Great.

Ben Duncan

2024-03

Very good service had most items I need at fair price. Picked up some appliances today. Found them an loaded them in a timely manner

Jericho Shiloh

2023-07

We were sent on an errand to Lowe’s to pick up some nails and some quickcrete. I see a man (I assume he was management) walking around with a clipboard, talking to another employee. He did not even ask us if we needed help. I asked about quickcrete and the man with the clipboard said “oh they handle that upfront”. No one was on the nail isle to help answer any questions we had about the nails we had to get. So I asked a lady pulling orders and she went and got someone. He didn’t know anything about nails and said that it wasn’t his department. After a few minutes of helping, he just walked off.Finally, we called the contractor, took pictures of what we were trying to get and searched on Google to get the answers we needed.I understand why they call this Lowe’s because of the low customer service. (Pun intended)They continuously “Miss the Mark” for customer service and satisfaction.I would never ever shop here if the items I had to get were for myself or my business.

janet spencer

2024-02

Was looking for paint lady told me what I got would work got home only to find out it wasn't what I needed I got flat needed semi gloss

Kathy Gandy

2023-07

I had the best service today. I wish I got her name. She works in the paint department. I was talking with her about the service I had on the previous day with Walmart. Which was awful. Couldn't even get help there. Your employee was great! I told her what I needed she brought it straight to me, exactly what I needed. I walked around her area more she kept asking me if I needed more help, it so rare these days to get good customer service. If someone from Lowes reads this please give her some kind of recognition, she is a great asset to your company. If it helps I was there today around 4pm. She was awesome!! Thank you Lowes! Your a good example for all the other companies to follow.

Kevin M. (‘LSUKEV318’)

2023-05

Talk about staff that don’t know where anything is in that store. We went in looking for a cart hitch for my Zero Turn John Deere Z325E mower, and left with nothing but the run around. Asking employees there non of them had a clue about what we were talking about. They were more interested in blocking of a isle as the pallet Jack needed to be use to get a product of the top shelf. I mean dang 8 people for this seemed like a lot to me, but that job got done after a hour then it was time to run around not knowing what and where the hitch we needed. Lowe’s please help employees understand the product, and how to look up the basic NSN number to see if you have it in stock. Thanks