West Marine

Carla Binnix

2023-07

Thought we would check out our West Marine today for my husbands birthday. 3 girls behind the counter having a great time. No hello for us. Never came out to offer help. We walked around and then headed for the door. Then they said :Have a nice day." Guess we weren't invisible after all.

E

2023-08

Small store with three employees grouped up behind the sales counter that were more into socializing with each other than engaging with customers. Honestly, as small as the store is, I'm not sure why they had three people on the clock, we were the only customers in the store, and they never even acknowledged our presence.

Richard Kenning

2023-05

Went in to look for ‘Purple Blaster’ which is a popular cleaner and degreaser for pontoon boats. Older woman working there laughed at me and directed me to the cleaners they had which are grossly overpriced. Generic boat cleaner soap was there for almost $40. I used to come here and browse but I will no longer visit this store or recommend it to anyone I know. The worker could’ve at least asked for more info about what it is in particular I was looking for and maybe even offered to order it, but at those prices I’m scared how much it would be for.

J B

2022-05

I'm going to give it a 4 only bc it has a wide variety of necessary items to get back in water asap compared to other stores that carry boating accessories. But you would think a store that all they did was wholesale boating products that it would be at least a little cheaper. If you can wait order online. Half the price. But if you need it now then most likely they have it just be prepared to pay for it twofold.

Anthony Moore

2021-05

Very helpful staff! My grandson and I was looking for some collapsible 🦀 crab traps. They answered my questions about using chicken 🐔 or fish 🐟 and best way to secure bait to trap. Either bait will do the job. Employee suggested shower ring that closes. He showed me the ones used to hold fishing leaders on the product displays. He was so customer friendly that he pulled the leaders off two rings to give to me. Saved us a trip to Walmart. The rings beat using fish hooks to hold the chicken wings we used for bait. My grandson (6) and granddaughter (4) had a great time catching blue crabs.

batonrougesteve

2023-05

Staff were friendly. Store was clean. This west marine is not like the store of old. No wall of stainless steel rigging components like the inventory of old was cut from the store.

Larry DeWitt

2021-05

I recently purchased a grill for my boat from this store. They didn't have the mount in stock so I had to purchase that from the website. Both the grill and the mount were poorly packaged and had pieces missing. Both of these products were very expensive. I had to go to a local hardware store and buy enough to retrofit a mount for my boat for a big family weekend. I thought after spending more than $600 it would at least come with all of the pieces. I won't be shopping at West Marine again.

K.V. Rider

2021-05

I bought a lowrance fish finder with the extended warranty from west marine. Well after my boat was destroyed and sunk in the last hurricane, I took the lowrance back to get a store credit or something. Of course they told me that there was nothing they could do for me without the power cord and transducer.I told them repeatability that the boat sank and the unit was all that I had. It made no difference to them including the manager. So never buy anything from worst marine and never get the extended warranty. The place is a rip off and so is the warranty. I wish I could give them negative five stars.

Zig Zags

2022-05

Knowledgeable and very resourceful staff all your boating supply needs and more. We were able to find construction grade epoxy and all sorts of things for future projects.

Tiffany Stewart

2015-05

Absolutely horrific customer service. The manager yelled at me because he was aggrivated that the order was wrong. I will never shop here again and I encourage the rest of yall to do the same. The sleezeball kept looking at me weird too. What a creep.

Tiffany Stockstill

2022-05

West Marine is perfectly placed on the service road and main intersection in Mandeville La. They offer most items needed for boating. They also offer pull behind boat floats aka tubes. You can skip the traffic going to Academy (which only stocks these seasonally, but run out the first two weeks of in store placement) . Very nice store for all your Marine needs with tubes, ropes, small tube boats, water gear and so on. 5 Stars for convenance that I did not realize exists.

Don Ryan

2016-05

Absolutely great service the best thing I ever did was become a Gold Member Frank that works there was just great Andre all of them I suggest go there man these guys if they don't have it at least ill order it for you then I'll help you out and tell you about it I got a lot of knowledge there preciate the service thank y'all

chris Gardiner

2021-05

Jason is outstanding asset to that store! Great experience. Always goes out of his way to help and get any project done. Thanks Jason!

Len Loboy

2023-05

Bright clean well organized store with friendly service..found what I needed.

Mitch Russo

2023-06

Pleasant and 5 stars ,the lady's are very knowledgeable.

Cajun 1

2024-04

Just rude and rushed

Dokyung Lee

2022-05

Amazing customer services with experience + knowledge about sailing. I wanna bring some coffee and chat with them all day if I can lol

Randy Wallace

2022-05

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Armando Granadillo

2019-05

Good service, accessible parking and has a lot of hard to find marine parts, room for improvement on prices. further sale promotions would help.

Len Loboy

2023-05

Bright clean store...had just what I needed...friendly customer service...

Stephanie E

2021-05

The employee was very helpful. They didn't have what I needed but they were great at suggestions.

Conner Stewart

2018-05

Get parts to fix your boaty mc boatface here. Tad bit overpriced, 15 DOLLAR dolphin light keychain?!?!?! But, they will match any online price!

George Geromanos

2021-05

Ordered new fenders 2 weeks ago.Have not heard from them.I have been trying to call them for over 1 hour will NOT ANSWER PHONE

Val Vetter

2020-05

West Marine has a huge selection and conveniently located stores - but their prices are very high. Unless you need it NOW, you can likely save 50% by buying online.

Lucky038

2023-05

Place is very expensive but cool to walk around. Very little sailboat stuff but I suppose that's fair

Anthony M

2023-05

Wide selection of goods and friendly staff.

Micah Martello

2023-05

Prices jacked up higher than snoop dog on 4/20

Tammy Brant

2023-05

The staff is always so pleasant and helpful.

Eddie Clements

2022-05

Browsing while waiting for an appointment. The staff was super nice.

Greg Gibson

2017-05

Ahhh best advise dont do business with the guy. He has been there for 3 months and still acts clueless.