4.6 (43)
545 W Prien Lake Rd, Lake Charles, LA 70601
(337) 474-2711
stores.petco.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Don Wood
2024-02
Josie was handled very professionally. The groomer mentioned a health concern which we addressed. Thanks for the information!
Jeff Oliver
2024-01
Absolutely amazing ...the freezing weather caused some disruptions at the store, however the groomer reached out to me and got me a new appointment the very next day....she is the best
Lauren Jones
2023-10
Yesterday we decided to take Storm & Hendrixx to get their nails trimmed and shop for Storms birthday at @petco. They were doing great and making new friends walking around the store and when it was time we took them to the grooming desk. Storm's groomer was a younger associate named Charlie. We went to go pick up some food for them and then I went to the front to check on the puppies. When I made it to the front I overheard the groomer Charlie explaining to her manager Caleb that a dog fell off the table. I immediately asked if they were talking about my dog and they looked kind of shocked that I was standing right there. The manager and groomer tried to explain to me at that point that Storm had fallen off the table and the groomer said Storm bit her. The groomer was asking if she was going to get fired and the manager went to review the camera footage. Once back the manager said "Storms foot slipped off the table and that the groomer tried to catch her but she was too heavy and she fell". Anyone who has met Storm knows she is not aggressive and just because she is a bully breed does not mean that she is one. Safety should be prioritized for the pets at @petco and if Storm was "too heavy" for the groomer they should have had another groomer take her or said that they could not do the service, again, safety should be their number one priority. Alerting the parents should have occurred immediately! These are my babies not just pets.We took Storm directly to the vet to have her checked out, where they weighed her in at 42.2 pounds. Storm suffered from a dislocated digit and the vet had to wrap the entire paw to try and correct the dislocation.@petco please explain how this happened and what are you going to do to make sure it doesn't happen to another pet again.
Lori Beth Bruney
2023-06
The groomer was awesome made my Dolly look great, but it did take a while, which she apologized for the time. She was the only groomer and had 7 dogs that day, said her usual is 5. Will go back for sure.
Tori8976
2022-05
They groomed my dog twice and both times just wasn’t up to my expectations. They offer services that they don’t perform such as nail filing which is included in the package deals. The LC store NEVER has to worry about my business ever again, I’d rather drive to Lafayette or Beaumont.
L P
2020-05
I was Extremely satisfied with My dogs grooming. His Coat has never been so shiny and silky. The stylist did an Excellent job! She will be my go to going forward. I live 32 miles away but I will be driving just to bring in my dog. Well Done!!
Dena Matzenbacher
2021-05
We called to make an appointment and were pleasantly surprised to get a spot within the next 2-3 days! Then when we arrived we were quickly greeted and processed. I was reminded it typically takes 3+ hours and would be called when our dog was ready... but we received a call less than 3 hours later. He looked fabulous, everyone was courteous and efficient (and safe). Thanks!!
Cynthia Wilmoth
2020-05
I trust Brittany, our groomer! She loves our pup and treats her like she is her own! I would not go any where else to have my pup groomed but Petco and Brittany! I have been coming there for a couple of years and would not consider going elsewhere because of the way the groomers treat my pet! Brittany ALWAYS does a GREAT job!
Hailey Martin
2020-05
Brittany is TOP OF THE LINE best of the BEST!! She is the only groomer I’ve ever felt 100% comfortable to groom all my dogs and friends dogs! Always a pleasure to have a quick chat between getting the fur babies to and from her!
Katrina
2021-05
Our groomer did an amazing job. Our usual groomer is closed due to hurricane Laura, so we brought our poodle to Petco. I was nervous to use someone new, but I have to say, this is the best haircut he has ever received. We will definitely be back to Petco.
Teryn Williams
2023-11
Great care was given to my very nervous fur baby!
Sherrie Raymond
2020-05
We love our groomer Miss Brittany! She did a great job on Charlie Z! He looked wonderful. Everything we asked to do was done. She takes great care with him!!
Suzanne Wyatt
2021-05
Brittany is amazing. She always takes care of Chico and does such a great job in grooming him. Thanks for all you do!!
Larry Breaux
2022-05
I was a walk in for the first time and I was proud that yall work me to get my little dog groom. I was very excited what a great job yall did thank yall.
Jessica Guidry
2022-05
I bring both of my dogs to Petco! The girls who do the grooming are super nice and my dogs always look so good!!
Rachelle's Place
2023-10
They are very flexible in the scheduling of appointments.
Andrew Casanave
2022-05
Victoria had naver worked with Chessie before, but she was wonderful!
Stacie Wright
2021-05
Mercedez was Happy, shiny, and smelled like heaven. Not only that the grooming staff was very helpful.
Bel Awishes
2021-05
They were nice and the dogs were comfortable with them. They do an excellent job.
shirley garrick
2021-05
I was very pleased with the outcome of my pet's roaming and I was very happy and satisfied with the tree that they gave to me and my pet
Tim Murphy
2021-05
The cuts look great and the pups were not overly stressed when we got home.
Linda Patterson
2021-05
I was pleased with the look of my golden doodle and pleased with the excellent service I received.
Ronnie Yeley
2022-05
Clean, awesome selection of pet supplies customers service, outstanding very knowledgeable staff.
Shih Wang
2021-05
Kelly was really nice and she did great with Cooper.
Katraca Leigh
2021-05
Service was very fast and the groomer was great with my old dog
Jorg Limper
2022-05
Excellent service, very friendly and kind to my fury child
Kathy Barker
2020-05
Great work. Professional and kind employees that are always helpful.
Rebecca Orsot-Irving
2021-05
My day grooming service was not good
Christopher Outley
2022-05
The groomer did and excellent job
Deborah Derouen
2021-05
Great job grooming Tessie!
Monday | 8 AM-6 PM |
---|---|
Tuesday | 8 AM-3 PM |
Wednesday | 8 AM-3 PM |
Thursday | 8 AM-6 PM |
Friday | 8 AM-6 PM |
Saturday | 8 AM-6 PM |
Sunday | 9 AM-6 PM |
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