Family Hardware Inc.

Francis Elder

2024-02

The only place I go to for all my home repairs and upgrades. The people know what they or talking about and try to help with any questions you have. The ladies up front or great. Needed a well pump at 5:45 pm they close at 6 she said no problem she would wait for me to get there, don't get that answer often. Great people.

Stephen Carter

2024-03

Just one complaint about ace hardware. If you need to exchange an item, you should be able to go into any ace hardware and be able to do an exchange. As it is, you have to go to the store from where you made the purchase. Example: if I make a purchase at ace hardware in Monroe. I get back home where I live in Alexandria, found out that I picked up the wrong part, so I go to Alexandria to ace hardware to do an exchange. Alexandria ace hardware says no can do. Go back to Monroe to make the exchange, we are not going to help you.What are the chances I would drive almost a 2 hour drive back to Monroe to do an exchange when there is an ace hardware in Alexandria? If ace hardware is a reputable company, it should not matter where you go to make the exchange. Any ace hardware should accept the exchange no question asked AS long you, the customer have your receipt. This is why I give 2 stars.

Paula Rose

2023-12

Store was clean and they have all kinds of stuff. I found what I needed and got in and out of there very quickly.

Ben Duncan

2024-02

Had everything I need an very helpful everytime I went in that day

M Finney

2023-05

Always find what I need. Staff is helpful and they always have cute holiday decorations. My family and I like to go watch the light show they have going on now. It's a nice treat when a business puts things like this on for the community.

Josh Young

2022-05

I went into the store to pickup a few items and the last item on my list, I was having difficulty in finding it. I asked one of the associates for assistance and was taken right to the item. Not only did I find the item but, I did not realize that I had a choice in two colors to choose from! They are a very friendly and family oriented group of employees. I highly recommend this story to, if I had one, all of my friend...

James Neathery

2023-09

Great place, Nice staff, prices are a bit high (but what isn't)

Joe Tarpley

2023-05

I ALWAYS ENJOY Going to Ace Hardware. They Have Just About Anything You want or need !! The Staff is Very Patient and Nice. I HIGHLY RECOMMEND Ace Family Hardware in Jena, La.

Zachary Valentine

2021-05

What can I say about the Ace Hardware Center in Jena Louisiana....... I FREAKING LOVE IT! For an outdoorsy and crafty person like myself oh, I thought I'd just died and went to heaven! There was everything that you could imagine there, from swimming pool needs to painting needs, to poisons and insecticide, cabinet hinges, dog houses, Yeti ice chest, face mask, barbecue pits, flag poles, and every other thing that your mind could imagine a hardware Center would carry! And when it comes to mr. Bill in the back explain to my father and I exactly how hot water heater works and what was wrong with ours and why it was doing what it was doing. He had all the parts ready for us because we had called earlier to ask if they were available. So not only did we get a full lesson in the mechanics of a hot water heater, we got the correct items we needed and that made dad very happy. But I think I was the happiest one because I found my new honey hole shopping spot. The entire staff was wonderful and kind and very eager to help us. So if I ever need anything else when it comes to hardware supplies, or even that special solar light for outside, although I already have way too many solar lights in my collection, I will definitely go to the ace family Hardware in Jena Louisiana. A + + + + +

AnnCherie LiCausi

2022-05

All associates at this Ace Hardware are very professional, always available and helpful.Wood prices are up now, but it is what it is with this COVID. I still want to get my wood and continue my project at home., better than just sitting around.

Mary Taylor

2021-05

I don't go to the Jena location anymore for this reason. I went to get some things I needed for my home. I had trouble finding it so I looked for someone to help me. I saw two employees talking to each other and not wanting to interrupt them I waited for them to finish. I stood there for about 5 minutes while these men discussed their Girl Scout cookie orders and completely ignored me. I finally gave up and left. I got outside and called to complain and I was laughed at. That's why I don't go there anymore.

Jason Arendt

2023-11

Store is very well stocked

Dustin Spratt

2023-08

They have all the supplies needed for the job with friendly service.

James Sizemore

2023-12

Close to home, great staff

PAS Weißkopf

2020-05

Great service. Good people. Friendly atmosphere. They have about everything. If they dont have at least 1, then you probably didnt need it after all.

Max Creed

2021-05

I dont give 5 stars,but if I did the man in the back would get them all,he is very knowledgeable,always willing to help you,and very friendly,ACE in Jena,La.,you better give him a raise

Tommy Sanson

2021-05

Ace is truly the place!! They ha e always had anything I've needed when visiting and the staff is knowledgeable of what your project is....can't find that at a lowes or home depot!

Troy Snell

2023-05

Fantastic customer experience here. The staff is very helpful and has literally everything you could want to build nearly ANYTHING.

Mark George

2023-05

Great place and super helpful and friendly staff!

Trudy Jeter

2023-06

Have everything I need. Friendly and Helpful service.

Rhonda W

2021-05

The employees were very helpful and friendly. They had everything I needed for replacement parts on my Presto Pressure Canner

Landfill

2022-05

Always has what I need for all my projects and repairsVery helpful staff

Juniper

2022-05

Always neat and organized friendly owners and staff. More than helpful.

joe macek

2020-05

Better and wider selections than Alex and Monroe even big box stores. I'm very surprised. Will use them again.

Nathan Ward

2023-05

⭐⭐⭐⭐⭐Very polite, knowledgeable and professional! SUPER CLEAN!

James Popovich

2023-05

The people are friendly there you go can't find nothing they will show you wear it at

Melissa Taylor

2021-05

Y’all are a joke. Whoever it was that laughed at my mother when she was filing a valid complaint over the phone needs to be fired. Absolutely childish and ridiculous.

M

2022-05

I love going here for my crazy home project ideas. Everyone is so helpful and sweet :)

Josh Poole

2020-05

Excellent all around, if you need it they have 2 and a super friendly staff.

Sam Dearman

2018-05

There's always someone there to help you and they have a large variety of items for a small town. They're just expensive, so be ready to spend a pretty penny on your project.