Quality Inn & Suites Franklin

La Toya Adjei

2024-03

I always like to list the pros before the cons when leaving reviews, but in this case, I have nothing good to say due to the lack of customer service and respect from the owner/mgmt. I reported my concerns to the front desk clerk (assume the owner) who grew quite offended when I told him the place was not clean and it had changed considerably since my last visit. Surprisingly, he wanted to argue with me and proceeded to tell me that I could go to the Best Western if I wasn't happy. He took offense because I requested "clean" blankets. He than told me that I made that statement because I did not "like" him. The lack of professionalism blew me away. I told him that this conversation was not heading in the right direction, therefore, I'm ending it. Of course he had to make one more mention of my option to stay elsewhere. At that point, I would have slept in my vehicle before spending one more night. When I returned to my room my card had been deactivated, leaving me without my personal belongings. Luckily housekeeping was present and let me in. I shared this with my brother who was directly next door. When my brother went to confirm my experience, he too was told that he could go elsewhere. When my brother returned to retrieve his things he was met with an inoperable key as well. It was sad that it became a little funny. Maintenance showed up to let my brother in stating that the card readers were old and needed to be replaced 🙄. Please people, if establishments cannot provide decent service, professionalism, and respect, they DO NOT deserve your hard earned money. I took his advice and went to the Best Western and Bambi was fantastic! She allowed me to view a room before making a commitment all while smiling, making small talk. She was amazing and the room was clean and SMELLED clean. I do hope I can find a way to upload pictures of the condition of the room. Quality Inn should be ashamed!

J Z

2024-02

This place was filthy, and completely mismanaged to the max! Whomever owns this hotel should be removed from their association with Choice Hotels group. The personnel running this hotel were rarely available. Breakfast was never ready on time for all three mornings while I was there. The waffle batter tasted as if it was a week old. The mini fridge wasn't cold. The same trash was there in the dining area for three days!! Now let's get to the room. Smelled like mold on steroids!! Had to spray the entire room down with lysol. My TV didn't work and they never got someone to fix it! The microwave was dirty inside. As you can see by the pics, the bathroom was disgusting. The towels were cheap and scratchy. The real problem here is, there aren't so many hotels/ places to stay in this area so they're unlikely to bother to actually fix anything because they know people will still need a room but if they do, they need to fire everyone from the ground up in that hotel! The cleaning staff obviously CAN'T CLEAN. Only the older black lady at the front desk should keep her job. The others (tall Indian man and other lady with her kids at work with her!) NEED TO GO! This place isn't worth your money! Go to Best Western or the Casino hotel a lil further up if you can but NOT HERE!

Nicole Jones

2024-01

Upon my arrival after booking a reservation thru Expedia. The night clerk fat white man with glasses, tells me he has no openings. I asked was he sure because I booked a reservation and asked if there was another quality inn in the city limits. He quickly answered there wasn't and then let me in the lobby where I followed him to the desk. He asked for my name and booking number and I stated that I would have to retrieve the information from my phone which was in the car. He stated that wouldn't be necessary and proceeded to what revealed to be a "vacant rooms" list which was infact 2 pages long. Wow I thought, no rooms available huh.. then he tells me that he can't find my account or my reservation, which later I had a email with the transaction number that indeed my account had been charged 107.95 from the reservation I had booked and paid for in advance. I then paid AGAIN for the room I later occupied in 202. The next day the owner Mr. Patel was very pleasant, and a joy to book with again. I was accommodated with the necessaries as well as appreciation for booking another night with his hotel. When I got in the room there was a empty condom box under the dresser, syrup on the coffee table, a dead roach in the bathtub as well as a inch thick of dust on the air conditioner, the filters were extremely dirty, light bulbs burnt out by the sofa, and pubic hair on the toilet seat. I was there soley for this review so of course I made no complaints. Don't want to risk anyone's job, but I have seen cleaner for less money. Other then the few all the way around the board displeasures of my experience, the only great thing about my stay was Mr. Patel, the owner.

Ms. Cynthia

2023-09

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mickeey smith

2024-04

Oh, my God, it's say do not stay here.Sleep traveling new, find a better cleaner. Not worth the money or your time.

Anthony Brent

2023-06

We arrived at 9am Saturday was told we could not check in until 1pm....really...😡! With no other suitable option went back at 2:30pm checked in. Got to the room about 8pm the room television didn't work. The lady at the front desk that night was the only thing good about the experience, she was very helpful and gave us another room. Ok the night was disturbing , my sister got ate up(bitten) up by WHO KNOWS WHAT 😳 the commode was so low to the floor you were literally in a squat position just to pee...lol...an it rocked like a seesaw 👀....not to mention 7am Sunday the power went out in the entire city of Franklin an my sister needed to take an asthma treatment 🙃 the desk clerk was very rude about explaining the situation 😑 😒! They offered nothing for the inconvenience, we just got our stuff an left also the smell of mold or old water logged carpet was awful 🤔! Never again!!!!!!

Glenda Coyne

2023-07

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Erica Taylor

2023-05

Check- in was quick, however the room key would not work, not even the master key, so it was electronically overridden, then was repaired maybe 30 minutes later. Staff were great and friendly about it.The breakfast room is small, but has what you need, and was kept clean. We stayed 2 nights and the price was VERY good.Good location and easy to get to while touring the surrounding area.

Ronald willis

2023-05

I could not have been more comfortable with the service, the staff, and the location. I was in a handicap room. I had experience open heart surgery two months earlier. I fell in my room and needed help. I had my cell phone and called the front desk. I actually said "help me I've fallen and can't get up " the manager and a assistant came right away. They help me get off the floor and sitting on the bed. The manager called EMT's to check me out. Everybody was very professional and supportive.

Lisa Fry

2022-05

Worked front desk in hotels for 11 yrs so I can't help reviews . Price is a bit much for the quality of the rooms. Bad water pressure. ( pipe busted in town) but it still wasn't great the next day either. Need to power wash outside of building and needs a little remodeling (elevator carpet) owner needs to invest in new mattresses and pillows other than that it wasn't too bad. I mean. . it was quiet , staff was polite and the ac worked surprisingly well.Much better than the sleep in the car alternative, but being 1 of 2 affordable hotels in Franklin. I think they would profit from more business if they put just a little work into it..

Blake Hillman

2023-05

I paid for a weeks stay up front and only stayed one night and got a refund on the rest of the week, I was told my card was taken off file but this past Sunday I got a notification that they had taken another weeks payment from my account and I haven’t even been there for an entire week, I called and they said they would fix it but I haven’t gotten any notification yet of a refund, this is not how you do business! The law will be brought into it if this happens again and there will be a charge placed for theft against either the employee or the branch itself.

Autumn-Reign Calloway

2022-05

I have stayed at this hotel on multiple occasions. This is the first time that I have been dissatisfied with the experience. The room had a musty smell, which they tried to cover up by using febreeze vent clips. The bedding appeared clean, but after sleeping on it I woke up with itchy red bumps on my face and arms. Something in this bed/room was biting me. I checked out the same day, and the staff didn't even ask why! This hotel needs a thorough deep cleaning.

Steve Z

2024-02

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Joseph Darby

2021-05

Okay I get the room everything seems to be okay I even get the room with the jacuzzi which I wasn't going to use. Well I wake up in the morning to take a shower, and the shower doesn't work. Very low water pressure. I went to check out. And told the person at the service desk about the issue. And then the response was I'm going to send someone down to check it. This should be done prior to renting the room to someone I ain't going to do me no good when I'm about to check out. To be truthful about the matter I think they were aware of the issue and just never had it fixed. Quality inn? Please remove the quality it's an inn with no quality.

Darnel Washington

2019-05

My entire family stayed at this location upon a recent visit. This was the worst experience every. There was a MMA fight that night so all the rooms were booked everywhere besides this place. It was absolutely FILTHY, out dated products and a lot of the appliances didn’t work (iron and microwave). The carpet was disgusting. My nephew was playing on the floor in his white shoes and let’s just say they weren’t white anymore after. On top of all that, once I attempted to shower the entire faucet fell off. They didn’t have any extra towels as we requested some additional ones for the following morning. I only stayed here one day and it was not worth it. I reported this issues to management who then made notations for the General Manager to call me back. I have yet to hear from them at all.

Scierra Lynn

2019-05

Despite rating this hotel as fair, I found my stay highly unsatisfying. For the $61.87 I spent, I felt that I was owed a much better quality lodging where at the very least the bed spreads are washed and the AC works which none of them were. The fridge was constantly humming and the mattresses felt as though every child in America had jumped on them. The only good quality at this hotel location was the polite staff and the breakfast. OVERALL: An UNQUALITY STAY at the Quality Inn.

theresa rogers

2023-05

I stay here each time I come to town to visit Family and friends . Always Great service and rooms are very nice. I have never had any problems. I live in Georgia

Alfredo Rosales

2023-07

Rooms clean service good helpful and good breakfast lots of choices HEB grocery store next door walking distanceRooms: Clean sonic next doorWalkability: Everything walking distance

Flat Earth Head

2019-05

I was there to visit a friend in from out of town. His roo, was nice, but he did have a door that would not lock correctly and there was not another room available at the same price for the same amenities. They eventually got lock working and they had a really great time at the motel. I will recommend it to anyone passing through!

Christine Lewis

2022-05

Beautiful, relatively new hotel. Rooms are gorgeous, interior courtyard and pet friendly. Pet fee is $35/ night. A little pricey. Awkward location.

Willie Aucoin

2023-05

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Adam R

2020-05

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Samantha Moore (Sami)

2021-05

Staff is very nice and helpful. Rooms are clean, neat and sanitize. All employees are great, but the manager, Mrs.Carolyn is AWESOME!!!

Danielle Pop

2019-05

The staff was great. The hotel was clean and at a convenient location. Great night's rest. Would visit again.

Jazael M

2017-05

I've had better sleep next to train tracks. Seems like people come here to party. Breakfast wasn't up to par for the price. Also the WiFi didn't work at all in my room. I wish I had stayed anywhere else.

Daniel Carvajal

2021-05

The hotel was clean and the staff was nice and good rates. Just wish they could have their hot bar but covid prevents that right now.

Nicol J. “Nikki” Davis

2023-06

The website says pet friendly, but when called and asked, they said they do not accept pets. Website needs to be updated.

George Bario

2018-05

This Quality Inn is an excellent place to stay. It is very clean and comfortable, the WiFi works very well, the free breakfast is good, and the staff were pleasant and accommodating. Staying here was like coming home.

Ignatius Porter

2021-05

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Anthony Peters

2023-05

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