PetSmart

Darian Graivshark

2023-12

This is a very convenient location overall. Typically the store is clean and workers always seem busy. Only complaint would be workers not necessarily helping much when checking out or picking up an online order. Wish that process was a bit easier. Appreciate them always asking if you want to use points upon checking out though. Layout of everything is straight forward and accurate.

Crystal Cotton

2024-03

I’m so upset this my last visit🤬 Been brining my puppy here since I got his for my daughter since Christmas. Today I brung him in for a bath and trim and he left slimed and shaved with a hanging tooth. Krissy called and informed me that his legs was matted and she had to cut him I told her please done shave my dog bald. Then I get her he shaved bald😩 On top of that I notice his tooth was hanging so I so back in and she said it’s puppy teeth and he keep chumping down and he had to do that. Now I’m really upset. I goes back in to ask for her manger number she act like it was a problem but I can’t wait to come back here and talk with the salon manger cause she laugh like it was a joke. Never again but long as the white girl treated my dog it was never a problem

Joshua McClary

2023-11

I had called the previous night and the individual that I spoke to was very nice and informative they had informed me that if I went to their website I could order the feeders I was looking for the delivery was from doordash they showed up they were very nice but whenever I went to check the crickets they were closer to large-sized crickets and seeing as how I was feeding jumping spiders they pose a danger to my spiders only about three of the crickets were actually small size whenever I called the store back to inform them of my concerns I was informed that if I had come into the store I could get the small size crickets which obviously was a problem if I had had the means to go to the store I would have done that in the first place which is why I ordered them for delivery I just needed something small enough to feed my jumping spiders and instead I got a bunch of large crickets only a couple of them were usable so unless I can call ahead of time to verify that they're actually giving me the small size crickets that I need I will probably have to consider a different pet store there's actually one within walking distance of where I'm at that I am considering checking out.

Katherine Johnson

2023-11

We come to this store every couple weeks to get bugs for my brother's lizard and every time we go I check to see if they have beef tendons in stock for my dog because he loves them, and they NEVER have any in stock - EVER. I asked an employee about requesting a restock because I would absolutely purchase 10 or so at a time but I was told they don't accept restock requests from customers. I've been purchasing the tendons at Tractor Supply instead. Oh well.

Angelle Blair

2023-05

Very friendly staff. In all their departments. My boy, Leo, can be a grump bucket. They make the grooming process easier on him <3

L H

2023-07

We bought a parakeet at this location today. MC was an amazing employee, and human being in general. He was extremely knowledgeable about birds and other animals. He was so kind, friendly and attententive. I was so impressed that I called the store to brag on him. The whole staff at this location is top notch!

ummah networks

2023-12

My experience was anxiety after the grooming services. My little maltese was traumatized from the experience. It took days for them to recover.

Spencer Parker

2021-05

I pulled up 15 minutes ago and called to pick up my order. No one ever answred. After 2 trips into the store for something it probably would have took less time to just grab off the shelf myself while in there the first time...But I had spent my money online already. Long story short. The cashier with the headphones on didn't hear me the first time. When she did, she sais she didn't answer phones...second trip, finally found a worker taking a break and he agreed to go retrieve my order. The whole time...nobody answered the phone! Their curbside pickup is dangerous.

Jenny King

2024-03

Marked my order as picked up when it wasn’t. Currently fighting corporate for a refund. Ended up disputing with my bank.

Soulistic Rain

2023-08

The employee in the fish department gave me great tips and was very helpful! I wish I could recall his name, but he gave me advice on how to care for my Betta fish and suggested adding snails and shrimp to the tanks to help keep them clean longer. I will definitely return to this location!

Charon Blaney

2023-05

Sarah at the Petsmart 8660 Airline is the best groomer in BR.

brenda tull

2023-11

The best groomers in Baton Rouge! When I leave my senior dog, I know Al is in the hands of caring, skilled professionals!

Lee-Lee

2023-10

They have nice workers but they are limited with exotic pets. Be careful if you buy worms because they might be dead. So always have them to check them for you before you buy.

Victor Thompson

2024-04

Went in with A friend he was purchasing cat food The people are very friendly

Kalisha Bennett

2023-05

Will never bring my baby to these people again . Terrible attitude don’t follow direction .

LaQuala Bradley

2023-05

Very unhappy with the grooming staff on the Airline Hwy location. This is the second time that I’ve been told that my grooming appointment will have to be cancelled at such short notice! The person calling doesn’t seem to care or has a very nonchalant attitude. They give very unrealistic options, such as bringing my pup in at 1:30pm when my scheduled time was at 5pm! This appointment was scheduled weeks in advance. Do not make schedules that you do not want to honor. If schedule conflicts arise, you should find a way to work with the customer and not give ultimatums. I suggested coming in at 3:30pm since I get off at 2:30pm. I was told that wouldn’t work for THEM, I feel more should have been done to accommodate us but no realistic options given. You all didn’t give me a full working 24 hours to make accommodations at my job. Lastly, I feel Macey should have reached out to me instead of having someone else call to do the dirty work. That would have been more respectable. We have been a customer for years but it doesn’t seem we are valued as such and that’s not okay. I’m disappointed and definitely looking to take my business elsewhere.

Carla A.

2023-12

They took care of my baby like she was their very own.

hope kelly

2023-05

Great experience. Word of caution: Make sure you book your appointment more than 48 hours away from shots. Grooming on my big, gray boy was cancelled because of the restriction. They immediately rebooked for the following day at a time that was convenient for me. He looks fabulous and seems happy. Groomer also advised he has some kennel anxiety but she's willing to work around it by condensing future appointments so I can stay on site and pick him up str8 away. We will be returning

Clarise Wells

2023-12

They always have what I need in stock. Friendly atmosphere

Paiton Young

2019-05

Not a very wide selection on what I went there for but overall me and my dog had an okay time there. (: I got him a new collar and a tag that laser engraved his name in it.

Lynette Barber

2024-04

Shopping again so nice neat clean

Mark West

2017-05

I had my dog Henry groomed here and they do a terrific job. They really care about the animals and even text you when they're finished.

J Bear

2023-05

This store is always clean and their shelves are straight. They always seem to have a good amount of stock on hand as well. Sales staff has always been super courteous. This store also has an active adoption service for cats but I haven’t tried this or the clinic or the groomers here. Seeing as this is the only pet store on this side of town, they could be much worse so I am glad they have been consistent for as long. I mean I never can leave a place like this without spending over $300 so the least you can expect would be a clean and straight store. Five stars for the friendly staff and for always having what I need.

Ruth Slaybaugh

2024-02

Shout out to Misty! So helpful and a great dog trainer.

Patricia DeWitt

2022-05

If they would carry more clothes for fur babies and cloth diapers for dogs because sometimes it’s nice just to get out with your baby and go buy her some new clothes

Raven Veal

2022-05

I absolutely love Pet Smart on Airline. The staff is always friendly and I love shopping while waiting for my baby to be pampered and/or checked out by the Vet

Quiniri Grant

2023-10

Never had a problem with them. Going here for years. Everyone So nice.

Hooper Brown

2023-05

This PetSmart has been my go to store for many years. The selection is large and rarely out of stock unlike a few other stores in town. The staff has always been helpful. My current dog has special dietary needs and they carry his prescription food which some of the smaller stores don’t stock. They also regularly have sales on select dog toys that can be good bargains.

Joe Aycock

2023-11

I came buy to buy some fish and I couldn’t get anyone to help me. I went to look for some help and a couple of employees were standing by an office door gossiping. They saw me and saw I was standing behind them waiting for help. They just ignored me.

Shawn Brown

2022-05

I had been looking for a harness for my rabbit and PetSmart met our every need. Rocky enjoyed his outing also.🐇