CVS

Denise C

2024-04

Glad to say as a CVS employee I have issued a formal complaint against the pharmacist Leonardo who is VERY unprofessional. The attitude of telling someone they can’t get meds from a corporation pharmacy is absurd. This is not your pharmacy and you are NOT an independent pharmacist! It’s ok tho, if they close this place down and turn it into a Chipotle it will be because of attitudes like this where YOU decide to turn away customers for YOUR personal reasons. The complaint department was floored with your attitude and very apologetic, thanks CVS but not to the pharmacist!!! And judging by the reviews I was right in doing so….

The Singletarys

2024-01

The pharmacy here is a joke. Less than intelligent pharmacist on duty declined to fill a lawful prescription, then tells family to come back tomorrow because the next pharmacist might fill it. Double talk, poor management and I’d avoid CVS.

Payne Trichell

2022-05

There’s always a wait. You have to call the pharmacy and wait on hold for 10+ minutes to initiate refills for e-scripts because they don’t monitor and fill them automatically.

Victoria Taravella

2023-05

Excellent service from manager, Angel. Excellent friendly, helpful, humble staff that helped me with a return. The pharmacist is also lovely. He stopped what he was doing to get me a price on a Christmas decoration when I was shopping and the pharmacy was not very busy. Never have I experienced such excellent service. Great job, Perkins Rowe team!!! I will be back.

Taylor Baudry

2022-05

I am enrolled in the CVS auto-refill and text alerts but haven’t received anything in quite some time. So, I called to have a prescription refilled and was told it would be ready for pick up in two hours. Two days later and it still wasn’t filled. I’ve tried to call and request information on a different prescription and the call is immediately ended as soon as I select “speak to the pharmacist”. While this CVS is in a convenient location, it does me no good if I can’t get what I need.

Christina Edwards

2022-05

I have a issue almost every time I come to pick up a prescription here. The customer service at this location has really went down. Never answer the phone, drive thru is always closed, and prescriptions never ready when they're supposed to be. I came to pick up a prescription that was supposedly ready and asked a question about the price. Was then told because I had a question about the insurance I now had to wait 30 minutes for the prescription to be refilled. What? That makes no sense. Very sad.

Catherine d'Great

2022-05

I am giving 3 stars because of the store. The pharmacy, however, I would give 1 star. We have been loyal CVS customers for a long time. This particular pharmacy is becoming more and more chaotic. They rarely answer their phone. The drive-thru is open only on a whim, which forces you to go inside and wait on a very long line. While waiting, the phone is ringing the entire time! On this day, I waited in line about a half hour. Then a not very impressive employee finally took "care" of me and after taking my information told me that they were out of my prescription and I could check on Monday. I told him that I received notifications that my prescriptions were really and available for pick-up. I showed him my texts. He took all my info again and then disappeared for several minutes. He came back with my prescriptions. I left so frustrated that I decided that driving to Costco and walking across the store to get my prescriptions was worth it.

Charles Genovese

2023-05

Literally the worst cvs in america. Waited for 2 hours in the pharmacy drive through. There were only 2 cars. And i was told they didnt have my medication ready despite the fact my doctor called it in yesterday and i after i received a text 24hours later saying that my prescription was ready

tifmay01

2022-05

Currently on hold for nearly an hour waiting to check on Covid meds that were promised by 5p yesterday. After 3 trips (apparently the pharmacy shut down today for Covid testing only, which is ridiculous) and meds still unavailable, I was told my prescription would be ready by 6:55p today. I called before wasting another drive and the status is now back to processing! Looks like I won't speak to a live person tonight and will endure another night of suffering. I have all the major symptoms and have been without critical respiratory meds since getting a positive test over 24hrs ago. I should've read the reviews for this location. I only came here because our location at Burbank had the decency to tell us it was out of stock and on order, but to check around. I asked the pharmacist or tech, whoever he was, to confirm that I could pick up on yesterday at 5p because they were desperately needed. He nodded yes. That was yesterday around 3p! I'm not sure who oversees this location, but the negative reviews stretch back several years.Edited: They left me hold from 7p until the pharmacy closed at 8pm. Ridiculous!!

Angela Thomas

2022-05

HORRIBLE service!!!!...They never ever answer the phone. I have to drive to the location to see if the pharmacy drive thru is open and it never is. There is always a long line inside of other customers waiting to pick up their prescription. I would choose to have my meds delivered but why should I have to do that when your location isn't far which is the reason why I chose this store. It is absolutely ridiculous the amount of time that I wait in line in the drive thru(usually only one lane) when it's opened..Someone needs to do something about their horrible situation.:0(

Thomas Watson

2022-05

Minute Clinic? More like Hours clinic! I have been here since 10:30,my appointment was for 10:50. There was only 1 patient in-front of me and on the queue to go before me, she was in and out in less than 15 minutes leaving me to wait! It’s almost 11:20 and I still have not been seen! Will not ever be coming here again, will not recommend.

Judith Sylvester

2020-05

I switched from Highland to Perkins Rowe a few years ago because service got so bad at Highland after it stopped being 24 hours. I have been happy with Perkins Rowe CVS until about 3 months ago when some of the procedures changed. One day, they were all harried and said they had 10,000 scrips to fill. Way too many for the staff they have. The texting also is less reliable, and the phone is no longer answered. I hung on the other day for several minutes, and finally got an answer. But, then I got a text saying my insurance wasn't covering the refill. But no option for saying not to fill it. No way was I going to call back, so I just refused it when it was ready for pickup. Very inefficient, but I think it's the store, not the pharmacy staff at fault!

Ashley Patterson

2021-05

I just had to transfer to CVS because of an insurance change and I am already hating my experience. I went in to get my prescriptions transferred over and two days later they still weren’t ready. I called and apparently it had just been sitting there. No one called to get it transferred! Then I went to pick it up finally and their system is down! I’m out of pills at this point and I need them to get their stuff together!!

Ashley Booth

2020-05

SPEND YOUR MONEY & TIME ELSEWHERE. Pharmacy management is incompetent. I ALWAYS have some issue here. This month I called beforehand to fill a new prescription (was on hold for 40 minutes). Went to pick up meds two days later during normal business hours and had to wait 15 minutes for pharmacy techs to arrive. Then they said it had not actually been filled and I would have to wait 30 minutes for it to be filled. This was NOT an isolated incident - happens every single month. Will never go back here.

Anna Fugate

2020-05

Read the other reviews and you’ll get the picture. DO NOT fill your prescriptions here!I have never once been able to get someone in the pharmacy on the phone. We’re talking HOURS on hold.... if I ever want to know if a prescription has been filled I have to physically drive to the store, only to be told that it hasn’t. NEVER AGAIN!

Brenda Glynn

2023-05

I appreciate the professionalism of the staff... Although they are often short-staffed, the employees that service the pharmacy exhibit excellence in customer service. As a matter of fact, I drive across town to this specific location because of their professionalism and excellence in service.

Emma Foster

2019-05

I just moved to BR six months ago and switched my rx from Covington to the Bluebonnet location. Since switching, I've honestly had more issues than I ever had before at my old pharmacy. I get constant phone calls now about prescriptions I don't even use, and when I DO need a medication, they won't call to let you know that they cannot get it. I waited days for it to be filled (with the website saying "processing") and I had to sit on hold for 50 minutes before I could talk to someone in the pharmacy who could tell me that CVS couldn't even order the medication. By the time someone finally picked up, it was after 5pm on a Friday so I couldn't even call my doctor to get the medication sent elsewhere. Honestly this place has just dropped the ball too many times for me. I'll be switching to Walgreens.

Kelly Williams Faerber

2016-05

For the last several times I went in to get a prescription there has been some kind of issue. Today when I went in to pick up my prescription it was the wrong prescription and the wrong address which I have asked them to change before. The line was fairly long when I got there and even the lady at the start of the line had similar issues where a prescription was filled even though she has previously said it was wrong. It seems as if they are filling prescriptions and not doing a thorough job of checking the information. There is no customer service whatsoever.They rely on the automatic system too much and therefore customer service fails and to where I wonder if they even know what they are doing.

Bryan Davis

2022-05

HORRIBLE CUSTOMER SERVICE. I picked up meds through the drive through, got home, and one was missing. I checked the app, it showed that it had been filled and was ready. I called this morning, a day after. Spoke to someone about the issue, was on hold for 9 minutes, and they hung up my mistake. I called back. A new lady answered, said it was not filled, and would now be filled today. What a waste of time. SAD SAD SERVICE.

Michelle Knobloch

2022-05

Not happy with the experience here. Not one to complain but after countless bad experiencesshould let others know. Prescriptions sent here that should be ready same day are not ready for days. This is unacceptable then go here to get a prescription that should of been ready Tuesday not ready on Friday go again on Saturday and they close before their business hours.

Kate Stanford

2023-06

Unfortunately, they mixed up my prescription with two other people. I went home with their prescriptions, and had to drive back over to switch them. Very dangerous had I accidentally taken their pills.

Michelle Olah

2021-05

If you think the service is bad at this bluebonnet location then you should try the locations in Nola! I've been driving from New Orleans to pick up my two monthly prescriptions. The cvs in new orleans never, ever have a consistent stock of my meds. I've used this Bluebonnet location on and off for 10 years and I've never, ever had an issue. Everyone is so extremely sweet to me. They do not make me feel like a burden and are helpful when I call. I know this is a busy location so I try to be patient and call ahead. Everyone, even the front clerks are very helpful and polite. it never fails, before I hang up with them they tell me to drive safe<3 Thank you Bluebonnet CVS:)

Geraldine Figuera

2020-05

How's is it posible that they call you to inform you one of your prescription is out stock, 2 days after they call you to let you know its ready and when you go they answer you in the most rude way that you are not in file (even when I've been there multiple times), basically they didn't let me talk. Never in my life I made a review!

Faye Smith

2022-05

You can not reach a person on the phone no matter what time you call. I was on hold over 20 minutes one day- over an hour another. Why would I hold fir this long, b/c I wanted to see just how long. They never answer. I’m moving to Walgreens.

Monica LMP

2017-05

I think this CVS is great. I've never had an issue with my prescriptions. The staff is very friendly also. Yeah, I've had to wait in line but, don't we have to wait in those with most things these days??

Emily Durio

2022-05

Do not use this cvs for pharmacy services. They assign hours to the store based on their convenience and do not care if you get your RXs or not. I’m currently waiting in a line wrapped around the building, trying to pick up my medicine for the 4th time this week.

Lily Reis

2019-05

I use(d) the CVS quite often because it’s literally an 8 minute walk from my condo. This time I brought a friend and we were in the art supplies section and she was looking to buy some new sharpies and I was looking at the mechanical pencils. She had a blue sharpie in her hand and the staff walked over and said “don’t draw on that” and she was referring to the shelf which was filled with coloring from people using the sharpies on the shelf and my friend turned around and said “okay” “sorry” even though she did nothing. Then the staff walked by again and said “imma call security..” which infuriated us. Then another time we had a ball and was walking around the store and hadn’t been there longer than 5 minutes and another staff member said “you can’t hang out here l, give me the ball” in which we were looking to purchase she took it away and we left.

Lacey W.

2020-05

These guys have HORRIBLE customer service. The ladies at the drive thru window are rude and of no help at all. They never answer their phones and prescriptions aren't filled until days later. They have no regard for their customers. You people are giving such a bad reputation for CVS.

Judi Villa

2022-05

Pharmacy is the worst. They never answer the phone. I think the drive through is perpetually closed. I know they are understaffed but I needed to check Rx status and automated service wasn't finding it due to a change in RX number. Wanted to avoid driving there and waiting in what was sure to be a long line if it wasn't ready. Not sure if other locations are better. Need to call corporate for further assistance.

Melissa Latour

2020-05

Waited 3 days for antibiotic! Called to inquire about prescription on hold for 35 min and I finally hung up. Got physician to transfer RX and they never released it to be transferred to different t pharmacy. I still can’t get my meds.