Walgreens

Lainnie Wohlgemuth

2024-01

I work in the medical field and frequently I have to call Walgreens to send refills for patients. It doesn’t matter if I call the Walgreens in Baker, Zachary, Baton Rouge, or even Mississippi, Texas, …. You get my point… they are all the same!!! RUDE, UNPROFESSIONAL, SLOW (on purpose), UNORGANIZED and LAZY. It doesn’t matter which WALGREENS it is…. All across the globe they act the same. Blows my mind. I tell the patients they should change pharmacies. It’s more of a headache having to deal with them than to switch to a Better pharmacy.

Vanessa M.

2024-01

Service is awful and they do not care. Prescriptions not ready on time, not wanting to give prescriptions a week early , can't print out pictures properly... the list goes on. Please take your business to the Walgreens in Zachary if you can. I will.

Nicole

2024-01

I was told on yesterday that if I didn’t get all my prescriptions filled there that I couldn’t get none of them filled there. I was blown away by this. Corporate needs to respond on or at least give the customers a heads up.

William

2023-10

Prescription submitted to the Groom road location in Baker, LA. Received email notification that prescription ready for pick up. Went to location and was told by two people nothing on profile for me and dismissed. Called customer service and gave them same information provided to pharmacy and they find new prescription but was under new profile not previous one. If local pharmacy would have searched, would see just like customer service saw. Told customer service to remove me and will utilize another pharmacy.

Mercy Primary

2023-09

I’ve worked in healthcare for over 30 years, and my interaction with this location’s pharmacist and pharmacy techs have been THE ABSOLUTE WORST!!! They are very rude, unprofessional, appears to move slowly intentionally, and ignorant!!! I held on the phone for 14 mins trying to call in a prescription. After the 14 mins someone picked up the phone and said thank you for calling Walgreens please hold and immediately put me on hold again!!!! I’ve currently been on hold now for 9 minutes!!

heath Tyler

2023-05

I will never in my life ever step foot in this Walgreens again. They treat you like you are bothering them just to talk to you. After two attempts of the urgent care right across the street sending my prescriptions to them they still didn’t get them and I had to go get the hard copies and bring it to them just to get the ball rolling to get my prescriptions. When I was at the urgent care they said there were multiple people having the same issue with this same store.

Kevin Jones

2023-10

Omg!!! They are the absolute worse! The light skinned female pharmacist has the worse attitude I have ever experienced! They need to go to a class for Customer Service.

Sededra Wilson

2024-01

I love their prices after Christmas mark downs. The store have mark down items and sale papers every month.

Nobody Cares

2023-05

This Walgreens needs a complete revamp of employees. The store itself is fine but that means nothing if the employees are perpetually incompetent. I have had SOOOOO many bad encounters here: from trying to get a walk-in covid shot only to be told I had to schedule the appointment, scheduling the appointment, downloading and filling out the paperwork, coming to my appointment only to be told WE ARE OUT OF VACCCINES BECAUSE WE GAVE THEM TO THE WALK-INS as well as ordering a prescription for a wisdom tooth infection to be delivered that was never sent out even after I called and inquired thus having to ask my sister to pick it up because I was in so much pain. But today of 10/2/2022 is it for me. I ordered delivery as my car is not working. I had perishable and non-perishable items. The young lady from Door dash arrives with one small bag. I asked her if that was all she was given and she said yes. I am starving and my stomach is close to feeding on itself and all I have are a DOGGONE bag of non-perishable items. I call the store and tell them that I only received one bag as the label clearly states 1 of 3. The female associate confirms that they didn't give the dasher the other 2 bags. I said, "can you send them out as I did pay for delivery?" As per expected in the HOOD the response was, "we can't call door dash." Then I had to inquire about getting my refund for the items not received because they are never inspired to make things right themselves. If there were any real customer service, they would have contacted door dash and paid the cost as it was their(NOT MINE) incompetence that cost me my order. If you just HAVE to stop and get what you need then stop here but if you time..... keep driving .HOODgreens will never fail to give the disappointment you seek in life.

Eye of the Beholder Photography

2021-05

Assistant manager extremely rude. Pharmacist cashier claiming they've worked there for 13+ years had no clue on how to work a register. Did I mention she was also rude as well and both associates had very poor customer service. I guess in 2020 great customer service isn't needed as an requirement for a job. If you're rude and hold a very nasty demeanor, YOU'RE HIRED!

Ashton Tennart

2023-05

Pharmacy staff is HORRIBLE!!! They won't even answer the phone. Put in a request to have a prescription transferred earlier today and still nothing. WHY IS THIS PHARMACY STILL OPEN??

Charlotte Brooks

2022-05

Normally I can run in and back out with whatever product I need. Not this time. I look online to see if Walgreens provides passport photos, to which it advises that they do. Upon arriving to Walgreens I stood in line until my turn. When it was my turn I asked where do I go for a passport photo. The store associate advised oh we dont have a working camera for a passport photo. I said wow and walked out. I WENT TO CVS AND WAS PROVIDED A PASSPORT PHOTO.

Gloria Barrow

2021-05

needed to produce prints however system was not on. the cashier (red hair) was to check if system was functioning, saying was working last night. She proceeded to service 7 customers as I waited for a response. when I asked was there anyone I could go find was told she had to a phone to call person?, therewith continued to check out others leaving me to just stand there.

miranda Large

2016-05

I bought Brazilian wax when I got home I noticed the box look like it had been tampered with, when I opened I noticed someone had used the wax and brought it back and instead of the associates damaging out the product they put it back on the shelf. I was mortified because this was wax you would use on your private areas when I called the store I spoke with a young lady and explained what happen and she started with... Well first of all. Which was very very unprofessional, because everyone knows you should always start with apologizing I felt like I was wasting my time and hers. she really has no reason to be working or interacting with any human being until she learns proper protocol and customer service skills. Next time I'll just suck it up and go to Walmart across the street like I should have planned on doing. I would not recommend anyone to go to this Walgreens store because I could only imagine what and how they treat consumables

Destiny Epperson

2022-05

I have always had a great experience here. Super friendly staff. Always get my photo orders on time. I have not yet used their pharmacy.

Marcia Barker

2023-07

I was on hold for 22 minutes with a lady asking me to hold everything few minutes then they hung up. I was bedridden and really needed my meds.

Marie

2022-05

I went to take a Covid test here as I have before for me and my children ! This particular time I got the 24 hour test , I took it Wednesday morning today is Friday I still haven’t received the results , then when I called the employee was rude . I got tested Thursday morning somewhere else and got results back within 20 minutes and I was positive!!!

Angie C

2023-05

How can a pharmacy continue to operate after so many complaints? My only suggestion is to find somewhere else to fill your prescription.

Pohailani Mahiai

2022-05

Stood in line for 2.5 hours to take a test that I made an appointment for to be told that their system was down. Why are you able to make an appointment which requires an email, and then not be.notified when it becomes unavailable??

Barry Schoedel

2020-05

Originally I gave this Walgreens a good review 3 years ago. It has become the worst pharmacy in the region. Do not go here if you value your time or your health.

Brigeria White

2017-05

They never called me back when the truck for the disc truck came to make more space on my phone. And that was last week. Very poor Walgreens, you guys need to do better.

priscila rodriguez

2019-05

The older man at the pharmacy is super rude and unprofessional. They never have anything in stock. The store employees are very nice but the pharmacist needs to be trained.

katherine pasqua

2020-05

i went wed. and my presciption not ready. then lady in the drive thru said it will be 35 minutes before it is ready i did not go Thursday and went FRIDAY NIGHT AND Waited for 25 minutes behind 1 car and THERE was 4 behind me left. . I CAME BACK and the car was still there and 2 more cars behind him i waited for 5 more min and left.

Queenie Johnson

2020-05

This legit has to be the slowest Walgreens Pharmacy in the region. I waited on hold driving to this pharmacy an continuously for an hour while I was four cars back in their drive thru. I just... cannot! Definitely cutting ties

Percy Berman

2020-05

Worst pharmacy I have ever been to. The rest of the store seems pretty nice but I can’t get over the fact of how bad the pharmacy is

Ms E. Franklin

2020-05

I would give it 0 if I could. The Walgreens Pharmacy on Plank/Groom is the worse. They are slow both inside and in the drive thru. The pharmacy need to close down.

Lisa Wilson

2019-05

The store and pharmacy are not very well stocked. Staff is friendly and helpful. Pharmacy has a down home feel.

lolly persick

2022-05

Never has prescriptions ready! Can't keep staff! Horrible and rude to everyone! Wish we had more options here!!

Barry Schoedel

2020-05

This Walgreen's pharmacy needs a lot of help. Do not go here if you value your time.

Cajun Reseller

2019-05

I drove all the way here for them to be closed for circumstances beyond their control. Sure. Fix it instead of closing