Walgreens

Mitch Reeves

2024-01

Very rude. Walgreens on Antle Dr told me on the phone my script was ready and had it on the shelf. Went to pick it up and they said they filled it to another customer in the time it took drive there. I asked if another store had it. They sent me to the Outerloop store. I drove over and they rudely said they didn't have it, I would need to go to the Shepherdsville store. I got it at Shepherdsville. This week I had one injection left and called to get my refill in process. Instead of letting me explain that I wanted to get reserved so I could pick it up before we went out of town for the holiday, rudely talked over me and made smart alec remarks and made up a story about needing preauthorization. They would not listen at all. Transfered the script to CVS. CVS was VERY helpful and listened to me. Do yourself a favor and stay away from Walgreens. No wonder they are closing down locations. Good riddance.

Jarrod Goodman

2023-11

I've noticed every single one of the 1-star reviews here are for issues with the pharmacy. I won't question others experiences but I will say there are other aspects to this location.As far as the retail side goes, it's fantastic. It's very easy to get in and out. The staff is very friendly and professional. They answer your questions and even go above and beyond sometimes with helpful information you didn't even ask for. The only criticism I can think of is that Walgreens prices are usually a little high unless an item is on sale. That said, their rewards program is great and with a little effort on the customer's part, the prices end up being pretty good after considering rewards and such.Now I'll address the pharamacy. I think most of these people with issues are probably going early in the day when it's the busiest and become frustrated. I have had to wait a bit myself, but that's honestly been my experience at any pharmacy I've been to in the last decade. I can tell you with 100% confidence none of these people who are complaining about wait times have ever used the local Kroger pharmacy. The Walgreens pharmacy is like concierge service in comparison. I do have good insurance and while my prescriptions are always cheap, they are more expensive at Walgreens than other places. For me, it's worth the extra couple bucks to have a good experience. I would recommend that people who are sensitive to their medication prices to check around a bit on prices. The staff is almost always friendly and professional. Sometimes they MAY seem to be a little hurried, which is fine because they process transactions quickly. I could not imagine having to deal with the customer issues they do on a daily basis. Honestly, if a pharmacy worker isn't punching you in the face, they're probably being pretty reserved LOL. The amount of rude people, and confused elderly people they have to deal with has to be astronomical. I do admit that one time when I went inside during the early afternoon, I was waited on by a very young girl who was slightly rude and dismissive even though I didn't have any needs whatsoever outside of picking my meds up. I haven't had to deal with her again and will just assume she was having a bad day.If I was reviewing the pharmacy on a standalone basis, I would probably give it a solid 4.5 stars, but when reviewing the whole experience, it's most certainly 5 stars.

Franki Reign

2023-11

My husband and I just moved to Shephardsville, and chose to make this particular store our store of choice for our refills moving forward. My husband called today for the first time to see if we could get refills or if there was any refills currently on his medication. First of all - the woman that answered, answered “hello”, and my husband said, “is this the pharmacy”, and she said yes”what do you need” , and my husband asked to check for refills. She said what’s your birthdate and he told her. Then she asked what prescriptions and he told her two of them. She then proceeded to say” it’s too early to fill” so my husband asked “even for my inhaler” and she replied “ I said for the inhaler”! My husband said, “I’m sorry mam if you’re having a rough day, but may I speak to the manager?” And she hung up on him. Disgusting behavior for a so called professional establishment. I will find out her name and report her to corporate. Such a vile human and to treat someone who is as sick as my husband is that way she did, or anyone for that matter- DOES NOT EVEN DESERVE A JOB HELPING OTHER. And Miss Mam- If you’re reading this- you should be ashamed of yourself. You’re a nasty person and I hope you don’t kiss your momma with that mouth of yours!

Kathy Watson

2023-05

I needed perfume and they were out, then Nisha looked it up and had it ordered in seconds. She was so helpful and friendly.My prescription was filled very fast and the cashier was also friendly. Really had a great visit there. Nice people !!!

Jennifer Perkins

2023-05

I moved my prescriptions earlier this year to Walgreens. I am so happy I did, if my Dr calls one in its ready within an hour!!! I place refills orders 5 days before I am planning on picking them up and they are ready within a couple of hours definitely the place to get prescriptions filled great service.

Shida Beals

2023-05

We just moved here from Louisville last month. We have a child with cerebral palsy and she has been out of one of her meds for 3 days now. I was at this location Friday 12/2/22 and the girl I talked to at the pharmacy said her meds were ready at the Louisville location and said they could pull her meds from the previous location but it won’t be in until Monday. I called Monday 12/5/22 and the girl that answered this time said that I would have to call and get the doctor to send the prescription directly to that store. So while I was trying to explain to her what one of her coworkers said Friday, and also that my child needs her meds that she’s been without for days, and that everyone in the pharmacy should have the same information because it’s causing confusion…she hung up on me. That was rude, and I’ve never had a problem like this with my pharmacy in Louisville. I’ll probably be switching pharmacies.

FedUp Citizen

2021-05

I've gone to Walgreens for a really long time and the pharmacy has always been great about answering questions I might have and the cashier's are always friendly and helpful! I really appreciate the friendly faces and them trying to assist me if they sense that I'm having trouble finding something! Some really great people working there! Friendly and helpful can't be beat in this world we live in today! 5 star service

Rob Hines

2015-05

Worst Pharmacy I have EVER used. 9 cars in the drive through. I waited at the drive up for the girl to come to the window for over 30 minutes. Only for her to tell me it would be another 2 and a half hours before my prescription would be ready or I could come in and it would be ready in 20 minutes. How much sence does that make??? I go inside and there are ALWAYS at least 8 customers waiting in line at the pharmacy. Today it was 13. They have 3 windows to wait on customers, but I've never seen them use more than 1. Waited in line inside for 40 minutes to get to the window. Took the girl about 10 minutes to even find my prescription. I open it up, the label isn't even stuck to the bottle and lid was just laying in the bottom of the bag.

Amber Burton

2021-05

You should change your hours on Google. It's says the pharmacy is open til 12am. You have people needing medication after getting out of a hospital, then come to find out you close at 6pm once we arrive there. You need later hours.

Mitchell Cox

2023-08

I get all my medicine here great customer service

Justin Vincent

2018-05

The guy pharmacist not sure of his name but he was so helpful and nice, I heard him at the window telling a lady picking up cough medicine for her kid that if you shake the meds up they taste better. It really is the small things that make all the difference.

Dean Reed

2020-05

Very long waits. Longer than any pharmacy in history. If you have small children with you. Dont try to pick up a prescription here. They will get antsy with an hour wait for one prescription.

Rich Mixon

2018-05

My youngest son and I both just out of the hospital, sick as dogs.... Go to pick up my prescription and the pharmacy had just closed. How depressing. All I wanted was our medicine. Very frustrated.

Jonathon McMahan

2020-05

Just wasted an hour and a half for nothing. Finally asked for the written prescription back so I can drive an hour and a half home to get my regular pharmacy to fill them. Incompetent and rude pharmacy staff convinced me to NEVER use Walgreens EVER again!

George Westrup

2023-12

Always the same but good.

Delena Ann

2018-05

Always courteous fast and knowledgeable in regards to pharmacy department and store products. They always make my visits pleasurable.

Linda Mink

2019-05

One of the female pharmacist at this location is extremely rude whenever i have questions about my meds, I live in shepherdsville but i go out of my way to call a different Walgreens for questions about my medication.

Amanda Brewer

2018-05

Love that if you buy makeup there ,you can return it even if its open( example: you got wrong shade) cute little knick nack things

Meagan Alvey

2020-05

Best pharmacy in town! All of the techs and the pharmacists are very patient and caring!

Jennifer Foley

2022-05

Cashier's are always nice. They are kinda pricey tho

Brittany McAlister

2020-05

The pharmacy was super helpful and explained any questions I had with insurance. Thank you!!

Keith Brown

2023-05

Picked up prescription from the little clinc very fast and some bandages

Nana F

2023-05

Sad way to treat customers young people working there have no manners and no one in management deals with them

Michael Russell (Mike)

2018-05

This pharmacy has rude and unfriendly employees in the pharmacy. I transferred all my prescriptions to CVS.

Ty Wesley

2022-05

The worst Walgreens you can go to. Do not come here

Savannah Broell

2018-05

Best pharmacy ever!!! Best staff they are so nice and friendly !!!!!

Sarah Eckhardt

2018-05

I’ve never met more rude people, treated me like I was stupid for asking a question about children’s medican.

Jamika Botkin

2022-05

Always Friendly & helpful.Clean and always stocked up. 😊

Skylarr

2018-05

Never wait long at the pharmacy at this one great staff

Jennifer

2024-02

Nice people