4.1 (68)
State Hwy 1534, Pineville, KY 40977
(606) 337-6331
shelter-friends.org
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Karen Bailey
2023-11
Patsy and Tammy keep the whole place moving. They do their best to do what's needed. The kennels are always clean. The cats and dogs are exceptionally cared for. These are a couple rescues I wished I could have kept.
T W
2023-05
I went there to get a voucher to get my 8 month old kitten fixed at the vet. They are partnered with Friends of the Shelter to help those in need to get get their furry loved ones spayed or neutered. I also adopted a beautiful Pitt/Lab mix dog in the fall of 2019, he is the most adorable big boy ever!
Janet Dunn
2023-05
Went to get spay certificate on the 1st of April which was a Saturday. Lady came out & said they didn't give them out on weekends & it was on message on machine for shelter,not true. Myself and another lady told her it wasn't we had called it before coming. Lady got smart & told us we were lying it was in it. I got in my car & called shelter # AGAIN & it of course said nothing about weekends. I left a message telling her to listen to the outgoing message herself. I was livid at being accused of lying.
Jamie Barnett
2023-11
Great friends folks doing a hard job. They need more funds to care for more and house more animals. Many are haveing to be uthenized and it's so sad.
Dustin Ray
2023-05
Not sure how it is with their cats, but most of the dogs that are pure bred, calm natured, or even just pretty get sent to rescue within 24 hours after they arrive. As an example, at 4 pm a pair of collie mix pups were posted as available for adoption. Upon arriving at 9 AM (opening time) the next day, they had already been promised to rescue, and could not be adopted. The only ones left showed aggressive tendencies.
aarnik woman
2023-05
Awesome place, awesome staff and animals are very well taken care.
Travis A Barton
2023-05
They came out, explained the process, made sure we knew exactly what was required of us and had the info we requested already. No matter, they seem pretty good about posting all thier information outside on the bulletin board. So we would have known even if nobody had been there.
Timothy Wood
2023-05
The environment around the shelter was pretty from being surrounded by forestry.The staff was helpful and friendly. And most of the animals there seemed fat and happy when I interacted with them.
Masked Angel
2022-05
Workers are great. People think that they just sit behind a desk when the animals come first, hence the answering machine. Your call will be returned, but you're not a priority over these animals. Considering most, if not all, the workers have adopted from the shelter, they take care of the animals like their own and see bad cases.People will get mad at the shelter no matter what, thinking they do not follow the law considering they work for the county, and it's frustrating, wanting their wants met over the animals. The shelter can only do so much with what they're given, and if they could rescue every animal they would. Spay/neuter your animals and keep them leashed. There are so many dogs that just roam then pregnant females are brought to them because of the lack of time/funds/whatever to provide. They offer vouchers for spaying and neutering. Use it, make their job easier and a lot less heartbreaking when they have the same dog for 5 years.
Alicia Jones
2020-05
The manager isn't the best.. She's got a bad attitude and she needs to care more about the animals she suppose to be providing shelter for! I only gave two stars because I'm still hopeful that our county will replace her with someone who genuinely cares for these animals.
Misty Hawkins
2021-05
Called and/or stopped at a couple shelters. The staff was friendly. Helpful in what we specifically was looking for. Shelter was clean and animals well cared for. Adoption fee was $70 and well below normal fees (small dog).
Alicia Burchell
2019-05
It's a nice facility but they really need to expand and offer discounted spays and neuters to better impact our community. The local vets need to step up their support with thos so we can save more lives and help more people fix their pets.
Barbara Elliott
2023-05
Need to put my beautiful Sadie . she's 18 now Jack Russell 💕💕. Haveing hard time doing this .I love Sadie
Crystal Wilson
2019-05
Real nice folks, super helpful and located in beautiful lil spot.
SubmergingWalrus
2021-05
Staff don’t really seem to care about their job, and seem as if they don’t even wanna be there. Not the friendliest or welcoming. Not really an experience I’d do if it weren’t for the animals. Not everyone there is like this but perception is everything
Willene M. Black
2020-05
I got my Chloe from the animal shelter . She was a great dog. Part of the family. I miss her so much. She went over the Rainbow Bridge.
Julia Elaine Daniel
2020-05
Friendly, answered my questions w/no hesitation & told me to go look around...The dog's though "med~Lg" seemed in good health. I just cannot have a big dog... Thanx
Ashley Miracle-Ray
2022-05
We ended up with a dog that attacked 3 out of 5 of our children biting 1 of them and when we tried to rehome it he bit that persons dog as well, they took the dog back but didn't offer any type of restitution like our money back or to try another dog so we were just out $70 plus food and supplies for the animal and have nothing to show for it, some animals are sadly not able to be around children but we were given no warnings or anything instead we were told to maybe give him more time when he almost took our son's eye out and the baby has scars on his face that may never go away.
Elizabeth Walker
2021-05
I've been trying to get ahold of the staff in this facility for almost 3 weeks now. I have 2 stray dogs that were abandoned on my property and i have to many animals as it is. I've called dozens of time but only get an answering machine and when I leave my information I've never gotten a call back you people dont seem to care about these animal's at all.
Travis Seals
2021-05
Kids or very inexperienced young people left in charge all day with no idea what to do. I also watched a woman trying to ring bell to drop off cats. From the looks of it she got awful service to. Wouldn't drop a pet rock off there. Sure as hell wouldn't call them for anything.
Randy Wilson
2022-05
Been calling for a month and left messages for a call back each time but they have never answered or called back. Drove by there several times and the gate was shut and locked each time even though workers are there.
James Greene
2020-05
I would not give this manager 1 star we told her that we was given a dog water because the owner was never home so if you can believe this she said not to give the dog Water
DA Jones
2020-05
I've never met or worked with more caring individuals then all the hard workers at bell county my animal shelter.
Daniel Jones
2020-05
Great staff hard workers and one of the cleanest shelters their is.
Dianna Russell
2020-05
Very caring of poor animals that are set out or abused. Very clean, staff is great
Marie-Helene Catudal
2018-05
So very kind over the phone. Would definitely adopt from this caring shelter.
Christopher Nicholas
2021-05
Great staff and I love their two cats!
Mary Ann Gilbert
2021-05
Most of the time I worked with good mature ppl
Ronnie Partin
2023-05
Friendly people it was busy the day I was there
Heather mullins
2022-05
I got my animal back, ... that's all I have to say about that.
| Monday | 9 AM-3 PM |
|---|---|
| Tuesday | 9 AM-3 PM |
| Wednesday | 9 AM-3 PM |
| Thursday | 9 AM-3 PM |
| Friday | 9 AM-3 PM |
| Saturday | 9 AM-12 PM |
| Sunday | Closed |
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