PetSmart

LNM LuLu

2024-01

Every time I take my dog for grooming, she comes back magnificent. I’m not happy with the prices but no to the fact that my dog gets a perfect haircut by Caroline I don’t argue too much when it comes to the high price.

Rebecca Sherrard

2024-03

I like this store because they are fast, friendly and efficient and have reasonable prices

Rose Gibson

2023-05

Stephanie D. did an awesome job grooming our dog Precious!!! All the staff are very friendly, knowledgeable, and helpful! The place was clean and well organized! Such a treat to be there! Thanks Petsmart!

Lady Tina Marie

2024-04

Very rude and unprofessional woman in the grooming area. We were late getting to our appointment, so it's understandable they couldn't take us that day. But this woman scolded us like we were children and went on and on. Absolutely uncalled for. We'll take all of our business for our pup to Feeder's Supply, from now on.

Rob Cissell

2024-02

Horrific experience with salon Leader Robin and the grooming salon there today. Been going there for 5+ yrs with normally good service as most the groomers themselves are great, but today they were absolutely deployable at how we and our animals were treated. Got treated like criminals because we arrived 15 mins early for our grooming appointment!!! Then they had us pick up dogs because they didn't want to groom them after already starting bathing one of them. Contacted corporate but would never recommend this place again!

John Dotta

2024-04

This is the best pet store in Louisville, Andrew, Sandy and her twin are the most helpful, knowledgeable people I have ever met. The atmosphere is amazing, the prices are fair, I will never spend a dollar at any pet store other than this 1.

SullenVex

2022-05

Wow This is probably the cleanest store I've ever been in, and it didn't even smell bad. The first thing I noticed from outside, was on the left side an enormous Terrier in the window. Its like a mutant. I forgot to ask how much is that doggie in the window. This Pet Smart has so much to offer. In house animal clinic/hospital, Dog training, Dog grooming, even a Pet Hotel. They were hosting a pet adoption event when we visited. We needed some cat for and a leash. In our area there seems to be a shortage of cat food. I found out why I believe, it's because this store has all of it! Two full isles of food and treats! That's four shelves full for cats. They have a pretty large selection of tropical fish and other small animals, parakeets and such. This is the first Petsmart that seemed offer so much and it's all being utilized. Very active. A Golden Retriever was being obedient trained in the training pen, 3-4 dogs were being groomed, a couple of dogs were being checked in or out of the hotel. I was very impressed how clean and orderly everything was here. The shelves and racks were well stocked and we took advantage of the clearance items. The manager here must have some happy employees who probably deserve some extra recognition. Everyone we encountered was friendly and helpful. Well done 👏

New Lisa

2024-04

Was unable to get any services because did not have dog's paperwork, so rating is based on the attitude of the employee. Tried to do someone from out of town a favor while dealing with a death in their family and get their dog a bath and nails trimmed.

Darla Samuelsen

2023-09

We used PetSmart grooming services for the first time on Saturday 8/19/2023. Stephanie D. did an amazing job grooming Smalls. He went from a shaggy overgrown schnauzer to this handsome boy. Thank you!

Julian Jarboe

2020-05

It was my puppies 1st time ever getting groomed, so she was excited, but the groomers were kind, gentle and patient with her! I loved the results and them suprising me by dressing her up with a adorable handkerchief was just so cute and special!

Alexander Preston

2024-03

They are very nice here. We buy crickets and fish and snails along with our dog and cat food. Have a bunch of stuff and the animals they are selling look healthy and well cared for

Kim Trizzino

2023-11

Rodney the manager is absolutely AMAZING! I have a very skittish large puppy who has a loud bark and deep growl. She’s not mean but most back away from her. Rodney stepped up and took my dog for a walk around the store doing everything in his power to help her relax. She was able to get groomed and he recommended doggie daycare. Her first day was yesterday and what a difference a day can make. Thank you to Rodney for taking that extra step and making sure my puppy felt safe and love while in this store. I highly recommend Robin as a groomer as well! She was so good with my fur baby and gave her the best cut. I’m very impressed with Rodney, Robin and this store!

Domenic styer

2023-10

Love this Petsmart! We have our baby girl taking puppy training classes here with Linda. She is the best and truly loves her job. We also just started taking Libby to doggie day camp. Let's just say the last picture posted is the end result of playing all day with her new friends.

Thelakisha Renee

2024-02

Adopted a rescue kitten today, this was my first stop to get everything he needed. Staff was very helpful and gave me suggestions on things. He is now home and sleeping in my arms!

Richard Klock

2024-02

Staff very helpful finding supplies for my diabetic cat. Found what i needed, and even on sale. Store is clean and pleasant.

Ammar Hadi

2023-12

One of my best pet smart locations. Staff are so friendly, store is clean and they have everything you might need. I believe they do have a hotel for your pets besides the training. They cmhave few other animals

J Folks

2024-01

Petsmart does a great job of taking care of our grooming needs. Kind and professional staff.

michael hayden

2024-04

Unfortunately they didn't have my dogs brand of dog food. Otherwise a nice store.

Diane Bazail

2023-09

My Dreamie's favorite store. ❤ Hi! I’m just a tropical kitty from Sunny So Flo who loves to take a load off and recline. I was also raised in Dade and my interests are to ease up into snacking, resting, sleeping, relaxing and being catered paw-to-paw by my Pet Human. Then, after that’s been established, I like to zone into the chillax factor in the following ways…🐱 Lounge around, stretching, doin’ some kitty yoga and taking it real easy along with extended breaks with a few bags of catnip tossed wherever the place. Then, it’s off to napping around and being as comfortable as possible for the most part of the day. Then I’ll doze off to a calm repose, while hangin’ loose while easily composing myself into a befitting snooze by the window sill or the center of the bed. See, it all depends on the day ‘cuz it can change a little you know. Sometimes, I’ll engage in closet time, watch a little ACtv, do some carpet swimming and have my pet human play red dot, (gotta do the hunting skillz thing) because for some reason, it’s important to her. So, whatever! 🐈Then, if I’m in the mood, I’ll go to the water bowl and spill that H2O on the hardwood floor because I need to keep my Pet Human in check. It’s payback for the red dot thing she had me do earlier. Then, I’ll take the edge off by annoying my Pet Human after she comes home from work and begin to mitigate tasks for her to perform because “dogs have owners, cats have staff.” And finally, if I don’t receive my bedtime snackies, I’ll make sure to strategically barf on the area rug she has right beside her bed so that she’ll step on it when she gets up in the mornin’. Man!! It’s great to be me! Because despite all this, she’s cray-cray about me. 😎

Meridith

2023-05

This review is specific to PetSmart Grooming Salon. I have used the salon for trimming my various dog's nails for 10+ years. I'm begging the Salon/Grooming department PLEASE allow me to make an appointment for nail trims only!!!I currently have 2 rescue dogs (70+ lbs & 50 lbs). If I arrive at the salon by 8:55am, I have to wait until every 9am appointment checks in and receives service before I get called back. One of my dogs is VERY high anxiety and I have to walk her around the store for 20-40 mins waiting on her name to be called. It's highly stressful for my dog and for myself. I have to bring my 2 dogs completely separately because I can't handle walking them both around the store for endless minutes just waiting to be "fit in". When it's takes me 45 mins for 1 dog, I then have to go home and exchange dogs and then back on the list again and have to wait around appointments!!! I just want to be able to make an appointment so I can bring my 2 dogs into the store, drop them off immediately, and have them done together.I'm begging you again PetSmart Grooming on Westport Rd... please allow appointments for nail trims!!! My dogs are always short hair and I don't need help with baths or brushes, JUST NAIL TRIMS!Pics of Oakley and River are attached for attention.I should add that the 3 stars is only because of the appointment issue. The grooming salon employees have done nothing but be kind, helpful and good at their jobs.

Nicole Kent

2024-02

Clean environment, knowledgeable staff!! We found everything we needed for out pet and more!!! Best Pet Smart in Louisville!!!

Tanya B

2023-06

Laurn is the best groomer i only take my baby to her she does exactly as i want and my baby is very happy when i pick her up and shes always happy to see Laurn thanks for a job well done

Charlie Froste

2020-05

Petsmart not only has an amazing staff that is super friendly and always helpful, even though at times in a rush i might interrupt something someone is doing like feeding the fish. The employees are top notch, did i also mention friendly. Petsmart was also the only place in Louisville that helped me find this little guy (if its not pictured below its a scorpion) for my son!

Latira Hughes

2023-08

Sandy is an ABSOLUTELY DOLL! What a wonderful employee she is! Even though it was near closing time, she had a smile on her face and was sooo nice to me while checking out🙂 Please make sure you tell her she made my evening 😊

Mythikal Fairy

2019-05

Good store. Take some advice and price match their website, I saved over 30 on my last visit alone!!. :). My uromastyx loves his new basking spot :).

Glenn Rhodes

2024-04

Well stocked Pet Supply store. Tons and tons of dog food options, treats, and supplies for all pet needs.

Elandra Moran-Eigel

2024-04

Enjoyed the.opportunity to meet dogs and cats from Woodstock Foundation. Thank you Petsmart!

Bonny Carrico

2019-05

The groomers do an excellent job. My dog is a senior with skin issues, but they take good care of her. I appreciate they're opened to 9 so I don't have to take off work. I gave 4 stars instead of 5 because the pricing is a little high.

Anya Hopper

2018-05

We used the PetsHotel at this location. It was pretty impressive. You need your vets records with updated shots in order for your pet to stay here. You pick from a selection of food for your pet to eat while there. You pick what "room" you want your pet to stay in. There are several add on amenities you can add on for your pet. Overall happy with our experience here. Would use again if our vet is full on boarding as they are more expensive.

Lori M

2024-01

I love bringing my dog here. They're friendly and if someone doesn't know then they ask and will get you answers