4.5 (51)
1963 S Hurstbourne Pkwy, Louisville, KY 40220
(502) 715-4180
stores.petco.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Nita Brockman
2024-04
IT is always an enjoyable experience when I'm either picking up supplies and/or dropping off my 4-legged baby for grooming. I've been blessed to get the same groomer, Melissa, and she gives much love to Zoe and does a great job on her cut. I will continue going to Petco in the future. 'Nita
Bethani Myers
2024-04
My dog always comes home smelling good, nails look good and he’s groomed well. Only thing I can complain about this time is my dog had a red ring around his neck where the leash was so tight around his neck on the table. He has a rash from it.
Patricia Grace
2024-05
I absolutely love JOEL !! He is my Bash's groomer and does an awesome job.We have been with Joel since Bash was a pup and now 2yrs. old.Bash is a spoiled Goldendoodle and Joel maintains him beautifully.He is pretty much on a routine twenty-eight day grooming schedule.Bash has a little "separation anxiety" but Joel knows how to soothe and calm him.He relaxes and walks him back.
Paige Rice
2024-01
I called and asked if they had anyone available to trim my dog's nails. They said yes, so I went over to the store. My dog is a doxie/beagle mix and weighs 25lbs. I paid 20 dollars for a clip and nail buff. He somewhat received a clip, but no buff, and they did not even attempt to clip his dewclaws on the front. If you do not have qualified groomers on staff when a customer calls to make an appointment - Don't make an appointment just to make 20 bucks.I did not get what I paid for at all. I will not be back.
Vicki Jewell
2024-01
This was my first grooming experience at Petco & I have already booked repeating sessions! Everything was well explained prior to my baby’s grooming and everything went well!
McKenzie Schumacher
2024-05
Jade was friendly and did a great job with Baxter.
Richard Perissi
2023-12
Dog was cut short and uneven called customer service and was not happy with the answer I was given. Was told that they would look into it and call me back. Going to look for a different salon because they keep raising their prices. Petco raised their prices three times maybe 4 in 2023.
Paula Grajales
2024-03
Joel is great! He always takes good care of my big pups
Sherron Jordan
2024-01
Melissa always does a fantastic job on my fur babies and I really appreciates her
Jennifer Hall
2024-04
All of the ladies there are so knowledgeable and friendly. I enjoy that the store is smaller.
MICHAEL THONEN
2024-05
Awesome people and the same for service. Thanks
Ms.O H
2021-06
I really appreciated the groomer contacted me about coming in before my scheduled appointment.My pet looked and smelled very good. He had an oatmeal shampoo and milk conditioner. Unfortunately, the scratching hasn't stopped.
Morgan Hall
2021-06
My dog has been going here since he was a puppy and I never had any issues getting him groomed until now. The groomer knows him and knows that I have to put their leash on him or he will snap at her. She decided today that she was going to do it and he snapped at her and then she refused to accept him. She even acknowledged that I’ve always put the leash on him in the past but it’s now suddenly against Petco policy to do so. I think she just didn’t want to groom him today and she knew it was an easy way out. I have no problems with Petco having a policy but I do have a problem with the groomers ignoring the policy for years and then suddenly it’s an issue today.
Joyce Risen
2024-02
Explain everything. Really gentle was his first cut.
Wanda Littrell
2021-06
The grooms for my dogs were exactly what I wanted. Everyone was very nice to me and to my dogs.I have changed my opinion of Petco grooming 100%. I made appointments for my dogs almost a year ago, but when I arrived, I was told that their grooming appointments had been cancelled due to the COVID panic. I was told that a message was left for me on my voicemail. That was a complete lie. I showed them my phone and there was no call or message from Petco. I could understand the mistake they made, but actually argued with me about even after I showed them my phone and no messages from them were on it. I’ll never go there again. They were rude and disrespectful to me.
Alex Harrison
2021-06
So I had scheduled an appointment about two months ago because getting any kind of grooming during the pandemic has been hard. I have a 7 pound 16 week old puppy that is up to date on all her shots. The few days leading up to her appointment I get like 5 emails from petco asking me to confirm her appointment and to go over the details (location, time) etc only for the groomer to refuse service to my dog because she couldn’t sit still for 30 seconds. I asked the groomer if they had a harness like most places and they did not. What it really comes down to is that no puppy is going to be perfectly still all the time. I strongly think the groomer just didn’t want to cut her hair. I will not be going back to petco for anything and with it being my first time going I wouldn’t recommend this place to anyone. Again I had this planned for two months to have them turn away my dog that obviously needed to be groomed. Unprofessional dude who should honestly probably just get another job since he got punked out by a seven pound puppy.
Andrea Derouen
2024-04
Everything is always great with Melissa.
Nancy Ackerman
2021-06
…More
Rebecca Maiden
2019-06
I wish I had ask the name of the two girls working today in the grooming department, Hurstbourne location. I took my anxious dog in to get his nails clipped and they were SO sweet with him. Talking to him/petting him. I could not have had a better first experience! :)
Laura Johnson
2020-06
This was our first time using Petco's grooming service. Our dogs were scheduled for Thursday, December 5th and we got the day confused. We showed up on Friday, December 6th. They still allowed our dogs to get bathed and groomed even though they had to work them in. I was very satisfied with the overall service and courtesy of the grooming staff. We have already scheduled our next appointment.
Sondra Bethe
2023-07
The salon is amazing and will work you in for basic nail trimming, no appointments necessary!
Cathy Lester
2023-10
Melissa is always super friendly and does a great job on our poodles!
Fen Vhenan
2021-06
They walked us through step-by-step with what will happen since I was taking my mom's dog for her. Her dog was absolutely happy and my mom was happy with the job. They were pleasant as well.
Bg Thomas
2020-06
Your employee and stylist, Rachel, is AWESOME. She goes above and beyond when it comes to carrying for my dog, Cotton. She was our stylist a year ago and remembered Cotton.
Cierra Williams
2023-06
My pup and I love this store!!! He got groomed to perfection 😘 they have a super variety of toys and clothing for my furry friend
Taj
2020-06
I've taken my little guy to a few different groomers before petco and it was always hit and miss. I've only been to the groomers here twice and I see better consistency.
Zach Outman
2020-06
Everyone is always very friendly and they take great care of Bree. She loves her grooming appointments.
James McGoff
2022-06
Very professional, very affordable. They take care of every fur baby as there own. Not enough stars..
Cindy Crone
2020-06
Shelby did an excellent job on Bogey will request her again well worth our trip from indiana
Barbara Schroader
2021-06
This is the 2nd time I have taken my dog there. They do an excellent job, and I am happy with their service.
| Monday | 8 AM-5 PM |
|---|---|
| Tuesday | 8 AM-5 PM |
| Wednesday | 8 AM-5 PM |
| Thursday | 8 AM-5 PM |
| Friday | 8 AM-5 PM |
| Saturday | 8 AM-5 PM |
| Sunday | 9 AM-6 PM |
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