Kroger

Tosha Lewis

2024-05

The bagger and the cashier made fun of my hair, mind you it was in a ponytail and I had been working all day so it probably looked a hot mess, never the less...the very rude young lady condescendingly ask me if I knew a hair dresser where she could get her hair done! Then they both laughed at me! This generation has no respect for adults, themselves or anybody for that matter. Very sad.

Amie Beattie

2023-12

I was disgusted when I returned home from Kroger on central and unloaded my groceries. Some Bagels I purchased had a huge hole in the package as well as a huge hole carved out of the Thomas Blueberry Bagel!!!! Which means more than likely theres mice, rats,or possibly bread eating aliens on the store shelves! I will be returning these tomorrow( bright and early cus who knows when customer service is ever open!/)! ......p.s. not a joke 🐭+ = 🤢🤮

Keiwan Montana

2024-04

Once a good store now turned into a circus. I see people stealing constantly in the store and it seems like corporate won’t do nothing about it but just jack the prices up. Secondly they need to get rid of the homeless sitting around store and quit allowing crack heads/ meth addicts to ruin this location. I understand the neighborhood has gone downhill quickly but something needs to be done to bring back the good shopping experience I once had.Also Kroger please pay your workers more,then maybe the turn over wouldn’t be so bad 🤷🏾‍♂️.

Travis Decker

2024-04

Bums and crackheads everywhere. You will be accosted for money going in and coming out of the store.Most of the lines are closed and half of the self checkouts are usually broken.There is always a long line.The people who actually work are nice. It just always seems to be purposefully understaffed. Kroger just needs to put some effort into the place. It could easily be one of the best in Louisville.

The K Green Show

2023-09

Very close to UofL which makes it the go to spot for groceries. Themed out to match its location , which is a nice touch for sure. Place was clean and stocked out with everything we needed. Could not find someone to ask for help just walking around in one department, but they were roaming about at one point. Other stores to visit on the same shopping center. Watch out for people asking for money in the parking lot.

carl gibson

2024-05

Love the variety this Krogers offers I really do.But there's a Krogers about a half of a mile away that while it has less variety, its smaller with less of a crowd and a much speedier check out.So when I need something specific, I come here but when doing my usual grocery shopping I visit the one on south 3rd.

Ashley Evans

2024-03

Awful customer service- use the self checkout as the employees don’t want to be there, won’t put in your Kroger rewards, etc. check the date on everything you purchase as they don’t rotate stock. I only shop this store because it’s right by the ups & fedex stores …Purchased wine two years expired and was accused of swapping it. You’ll see expired yogurt, etc on the shelf. Good luck reaching management at this location as I’m not sure they exist- explains a lot. You’ll wait forever and be told they aren’t available.

Leigh Payne

2024-03

I accidently dismissed a substitution of my most needed item in my pick up order. The CSR went above and beyond taking my dog food to the front for check out. I have arthritis so not having to walk through the store was very helpful. It was much heavier and their guy took it to the car for me, too.

Azora Moon

2024-01

The gas station is usually pretty prompt whenever I've been there, friendly, fast, easy to work with. Same goes for the store associates, I haven't had any negative experiences so far. I don't come to this location very often though, because it's usually crowded.

J R

2024-03

Many items always out of stock and food quality in the meat section is horrible. Often times the meat is already turning brown or looks old. I bought two ribeyes today and was really sick just an hour later. Also, many of the packages of lettuce were on their last day of expiration! Ridiculous!

Russell Kennedy (The Handsome Stranger)

2023-05

Empty bread shelves, crowded isles with employee carts and self checkouts crowed with carts so they cannot be used. Five out of twelve self checkouts working. Not the Kroger of history. No quality or choice. Prices are high because the shareholders want more profits. Bananas at .56 cents, Walmart sells same for .45 cents. Set of three whisks on sale for $5.59, Walmart has the very same brand at everyday price of $3.49. Shop here if you enjoy wasting money and time. Look at this, 80/20 Ground Beef?

Annie Kramer

2024-02

This pharmacy is useless. After giving my sister the wrong prescription due to them not downloading her correct and most up to date profile they were super rude to her. The problem wasn’t resolved until my mom called to fix the problem. My mom was also told that she could not speak to a manager because they were not there on a Wednesday at 6:30 PM. My sister did not get the name of the pharmacy employee who was rude to her, but my mom spoke on the phone with Jim who was also unkind and was the one who reported that we could not speak to a manager because they were not there. Please only use this pharmacy as a last resort. Disappointed is an understatement.

Sarah Wilson

2024-02

Upon entering, there were no available shopping carts, and I had so ask an employee to give myself and the 5 other people searching for one.They had shut down one of the entrances at 7 locking the majority of the carts away so that was a little odd.Upon checkout, I thanked the grocery bagger for helping, and he blankly stared at me without responding or even smiling. I asked him if that was everything when he put the groceries in the cart- and he said nothing and continued the angry stare.I realized later that I was missing an item that was indeed charged on my receipt.After I cut on of the onions open at home, it was brown inside and I had to throw it away.I would rather drive further to avoid this store in the future.

Tehya Henry

2024-04

My mom ordered her groceries online and they overcharged her $200 for groceries she didn’t order. The groceries that she did order costed around $40-45 and they refuse to give her a refund. You could have at least reimbursed her for the groceries she was unwillingly charged for but no. Yay, go Kroger!

Felice Kors

2024-01

Very upset of experience with your store. I wanted to make return but employee very rude refused me cause I got duplicate of receipt. It’s not my blame cause I got it from cashier because cash register didn’t print my receipt. Also employee told me that there’s no my stuff in this receipt but it’s not true. And when I tried to show her proof she even didn’t want to listen me. I spend a lot of time, money and very upset of this situation.

Zachary Barlett

2024-02

Great store, staff. The bakery is definitely a stand out. There's also a "mini clinic" and pharmacy there. Convenient to downtown Louisville and major highway routes into/out of Louisville.

Celeste Esta

2023-05

This Kroger is always a mess. I would hate to know how much food waste happens here. They always have tons of baskets full of food to return to shelves. The lines are ridiculous and the prices are higher than other Kroger locations.

john campbell

2023-05

This is the worst Kroger in town. I moved to the UL area and was initially excited to live close to such a nice store, but it's awful. Every time I've been, the checkout line stretches to the back of the store. At least open ALL of the self checkout lanes. Please. Poorly managed and understaffed for such a high volume store. I've left my groceries in the cart and walked out several times because I'm not going to stand in line for 40 minutes (I did once). Every time I go I swear I will never go back, but this time I definitely will not. I'd rather drive the extra miles to anywhere but Kroger. 👎🏼

Kashif Muhummad

2024-04

They deleted my last review this place is Unbelievable & under 2 Federal Investigations the Deli & Bakery keep up daily drama employees Michelle & CC top the list several people will be fired by Corporate soon.

Rosaura Roman

2023-11

Worst pharmacy iv ever had to go to. Employees leaving 15 mins early at the pharmacy and leaving us who waited an hour plus for our meds to go home and come back just because they can’t do their damn jobs. And to make matters worse, they don’t answer the phone and their manager line answers after a couple rings ( 30 mins) just to transfer you to the root of the problem. Complete unprofessionalism. The drive thru line is supposed to be open and isn’t even open. Many of us have had problems for years now and I’m sick of it. Do BETTER Kroger. Yall are pathetic and disappointing. Embarrassing

Staci Shields

2023-11

I love coming to this Kroger. Employees are friendly. Never had any issues with Kroger. You gotta try the sushi. The sushi is prepared everyday so everything is fresh.

Jamila Butler

2023-10

Rating: ★☆☆☆I recently visited the Kroger located at Central Station in Louisville, KY, and unfortunately, my experience was marred by an unsettling incident. While navigating the aisles, I witnessed a mouse scurrying across the floor. This occurrence left me concerned about the store's cleanliness and overall maintenance.On the positive side, the store's layout was well-organized, making it easy to find the products I needed. The staff members I encountered were friendly and helpful, providing assistance when required. Additionally, the store had a wide variety of products available, ensuring a decent selection for shoppers.However, the presence of a mouse running down the aisles was a significant cause for concern. It raised questions about the store's pest control measures and overall cleanliness standards. Witnessing such an incident can be off-putting for customers and may impact their perception of the store's hygiene practices.While it is important to acknowledge that occasional pest issues can occur in any establishment, it is crucial for grocery stores to prioritize proactive measures to prevent and address such situations promptly. Regular pest control inspections and swift action to resolve any infestations are essential to maintain a clean and safe shopping environment.I hope that the management of Kroger Central Station takes this incident seriously and implements necessary measures to address the pest issue promptly.

Zackary Ensminger

2023-12

This makes the 4th I've bought milk from this location, take home and it's sour. Dates are good. Not sure how it always happens at this location. The produce from here last 2 days when you get home, usually brings in gnats also. Smh

haley Martin

2023-11

As a shareholder in Kroger I am highly disappointed in this location. The corporate office is already got a phone call. Subpar service maintenance and cleanliness not up to government standards. Rude employees. Although they're not all rude. Very disrespectful manager. Refuse to cash a cashier's check when someone in front of me cast a larger check. Flat out told me face-to-face they didn't cash checks when the person in front of me cash a $500 check and mine was a $32 cashiers check. Very disappointed in this. Although they can't be making much of a profit considering they only serve about 30 to 40 people at any given time that makes about 3/4 hundred a day. And then they have to spend money restocking. They can't be making much of a profit which effects the bottom line of Kroger. My complaint went directly to the higher-ups.

Tracie Gibson

2024-02

Well organized and easy to move around. It’s nice there’s a Starbucks inside as well as sushi and a deli.

Mrs Dilligaf

2023-11

It’s been a while since I went to this location & I only came here because Dollar General was closed. For as big as this store is, they never have anything, the meat section was literally EMTPY! There’s no excuse. Why have such a huge store with empty shelves? Make it make since. Let a competitor move in, especially if they can keep products in stock. Wont be back, not if I can help it at least.

Fysal Haider

2023-11

I can’t praise Kroger enough for their exceptional service and incredible variety. From fresh produce to gourmet selections, they have it all. The staff is not only friendly but also incredibly helpful, making every visit a pleasure

Randy Kidd

2024-03

Busy, but worth the drive. Has a Starbucks, cheese counter, and a sushi counter, as well as a restaurant in case you're hungry before you shop.

Jay Man

2023-05

This is the worst Kroger's in all of Louisville Kentucky there is never any managers or supervisors that care to work they might be here but they're always hiding they never come out when you need help I've been waiting for 10 minutes right now and still no one has came to see what the issue is. I have asked repeatedly and get looked at like I'm an inconvenience because one of their machines ate my money. Do not shop at This store if you can help it

Katrinia Johnson

2023-05

Wanted to grab something quick for my family. Got home and the chicken was cooked in OLD GREASE. All I wanted to do was have a day off from cooking. Ugh So Disappointed