4.1 (31)
1945 Pavilion Way, Lexington, KY 40509
(859) 543-1188
stores.petsmart.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Cynthia Haley
2024-02
I used to take my Bassett Hound here a while back so I'm not sure how they are now. But they were the only place I could take her that did a great job clipping her nails. Any place else either barely did it or I had to hold her while they clipped them. Her coat was also always shining and smelled so good.
Terri Fisher
2023-05
Great price on large exoterra reptile enclosure.... Half off... $150Very helpful on information from the employee that checked us out.. don't have his name, but he deserves Recognition for his knowledge of reptiles and the store itself.
Jason Herbert
2024-01
Lea is awesome at taking care of my kitty.
Bob Fredrickson
2023-05
This was first time in all the years going there wasnt happy with service didnt do good job trimming cats nails, and couldnt do section of matted fur which another place retrimmed nails and groomed fur in 20 mins, heart worm prevention was over do didnt get done either
Sophia Silcox
2023-05
First time I took my dog there to the Pavilion Way location to get groomed she was 3 months old and had all her shots as required and filled out the pre checking online. When I got there I was told they couldn’t do a haircut because it was her first time going to the groomer (I thought they were trained to handle that) needles to say it would have been nice to have gotten a phone call letting me know before I wasted my time taking her there. I decided to give them a second chance so made an appointment for today July 4, 2022. Now today I get a phone message saying that they have to reschedule her appointment because they AC is not working. Hmmm…so my reservation at the pet hotel wasn’t canceled because of the AC but her grooming appointment was. Sometimes sounds fishy in their story!!! Anyway, I’ve given Petsmart in other locations my business for the past 15-20 years but no longer will I they get it especially the Pavilion Way location. The groomers there are the worst and need to be retrained in customer service and etiquette.
Clayton Moore
2023-05
It's much better to take my girlfriend's dog here than to have her butcher it at home. She thinks she can do it, but it never looks right.
terry kyle
2023-05
It took so long to get fish I don't recommend it, only one worker to to 50 ppl in the fisg area
Mick Preston
2023-05
Nice staff, clean, and work on the animals if they were there Pets.
Vannah G
2023-05
It's okay prices are a bit high to be expected the staff was really nice thanks
Michael Alcorn
2023-05
Great place for pet supplies friendly staff helpful
Louis Johnson
2023-05
When to check out dogs they have.wide range of pet supply and pet hospital plus grooming.
Talented Evans
2023-05
Slow service. However they are knowledgeable and willing to help.
Judge Cowart Jr
2023-05
Professional and excellent customer service and price is reasonable
Kathy Nieland
2023-05
10 years twice a year and never been disappointed.
Jerry Williams
2023-05
Huge selection of items for dogs, cats, birds and other animals.
Todd Burrows
2023-05
Clean. Not too noisy at that time.
Kgardner mtymow
2023-05
Pet smart was a study in sticker shock
Edward Roach
2023-05
Gizmo getting new stuff and Christmas woof woof 🐶🐶🐕 🐕 🐩🐩🐩🐩🐩
Google “Pig” Customer
2023-05
Not welcoming.
Patricia Epps
2023-05
Love this place
| Monday | 7 AM-9 PM |
|---|---|
| Tuesday | 7 AM-9 PM |
| Wednesday | 7 AM-9 PM |
| Thursday | 7 AM-9 PM |
| Friday | 7 AM-9 PM |
| Saturday | 7 AM-9 PM |
| Sunday | 8 AM-6 PM |
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