CVS

Jenna Arbogast

2024-01

Me and my friend went into CVS for a last minute gift and we were welcomed by two amazing employees, Amanda and Britney !! They helped us out for half and hour and got us all set up with CVS accounts and they were more than happy to explain everything to us and go out of their way to show how much they cared for us!! They have created an amazing experience and environment for me and my friend and have made me feel truly welcomed back into my local CVS !! ☺️

Chris

2023-11

My grandma had go to hospital because of a very bad stomach infection they give her antibiotics two days ago and told her she had to start immediately. Yesterday they said would be today. I waited to almost 6pm to make sure they was ready. The drive thru had at least 15 cars so I went in and they were coming out the end of the aisle. Took about 40 minutes to get to the register and guess what. They said it wasn’t ready and should have it in 2 hours. About the time they close. I’m willing to bet it won’t be ready then either. If not kdmc said she would need to come back to the hospital to get iv antibiotics and couldn’t believe they still didn’t have them filled. I would look for another pharmacy. It’s always been bad but nothing like this. So my grandma who lives on a fixed income will have to pay out of pocket for another hospital visit because they are so incompetent at the pharmacy. We will be switching everything over to the pharmacy across from O’reilys I’ve heard nothing but good things about them.

Steve Gartin

2023-10

If I could give a 0.1 star I would! I went through the drive through to get a couple of things, the lady told me there was nothing there. I stated that we had called Friday and they stated they would get them together. She rolled her eyes, got very smart about 'looking for it' .... She already looked. It is very uncalled for, for a customer to go through to try and get medical things and get eye rolls, head flips and attitude from someone who is not better than anyone else. I had not been in Flatwoods but for a few months and will NOT stop at CVS again!

Brian Keven Kravens-Quaine

2023-06

Pharmacy may be slow at times but that's to be expected because they stay busy at the pharmacy. I have always got my prescriptions when they are due. The online app doesn't work very well especially when you place a refill order it never seems to get filled. I have to call to make sure but that's not the pharmacies fault. I seen all the bad reviews but I have never had any pharmacist or employee be rude to me. They have always been helpful and on few occasions the pharmacist has talked to me to tell me if any new medicines I get will react to current medications I take. I have been going to that pharmacy for 4 or 5 years now and never a problem. Actually my wife and daughters also use this C.V.S. and they enjoy it there. I recommend them highly.

John Braxton

2023-10

If I could give a lower review I would. Went to get mine and my son's meds. They said a few days ago that my son's meds were ready for pic up and I figured he had some left so I'd pick them up when I went out. Got there today and was told that they were still working on it. I told them I got the message that it was ready days and he said that I should have had it put on rush order. I said I didn't need to because I was told it was ready and he said I don't know what to tell you and walked off while me and others in line were still standing there. I got mad and said I didn't like the attitude and that I wasn't going to put up with it. The pharmacist came and said she would deal with my meds and that It would have taken care of all while the pharmacy tech was staring at me. I told her that I wasn't going to put up with him staring me down and she then talked to me like a child and told me to play nice Isaid I wasn't playing. She then told me to have a seat while she filled the Rx. So I did and the next thing I know the cops were called and I was trespassed from the store. Got his meds but not mine and my wife was told to change pharmacies.

Judd Hudnall

2023-10

If I could give less stars I would. Cvs took over when a local pharmacy was pushed out of town. Never fails have to wait a half hour even when prescription are put in to be filled days weeks in advance.

Scott Frasure

2023-05

Today I had the absolute worst customer experience ever at any CVS. Got an ex called in for my 10yr old son for Tami Flu. Went to pick up and was told they are out of the capsule but they did have the liquid. However they flat out refuse to fill with the liquid form without the Dr.’s consent. I went back to Urgent Care to get Dr. Consent and was told they don’t need consent. I called back and asked again to fill the Rx that I was told they do not need Dr consent. After 2hrs of driving back and forth, walking in/out, phone calls (45 min on hold at CVS) I asked them to please call KDMC urgent care and have the Dr give consent. They flat refused again to make the call because they didn’t have enough staff to make a phone call. I will NEVER do any business with or patronize CVS ever again. I will take my Rx business to Stultz Phamacy from now on and buy any other supplies at Walgreens, Walmart Dollar General or Kroger.

Linda Smith

2019-05

This review is only of the pharmacy. My experience with the rest of the store has been good. The older pharmacist that is often there at night is very nice, helpful and friendly. I have never had any issues with him. My dog was dying of cancer and we had some obnoxious neighbors that were upsetting him to the point of having seizures, so our vet gave me an Rx of ativan for him with 2 refills. My regular pharmacy was closed as it was late, so I headed over to CVS. That first visit was great and they didn't ask any weird questions or treat us poorly. The next time I came in with a new Rx for the same thing, the woman who was running the cash register demanded my drivers license "for your protection". My protection? Do I really look so bad that you would mistake me for someones pet? It said K9 on the Rx and was signed by the Doctor with DVM after his name with the office name and address. She insisted that I had to give them my license or I couldn't get the medication and that it had always been that way! It was only a month since I had been there for the last refill. I ended up giving it to her rather than cause a scene and have my dog go without his medicine in case the neighbors acted up again. When he needed a refill, I had it transferred to my normal (in more ways than one) pharmacy and have never had anything else filled there. I even spoke to a deputy sheriff I know about it and he said there was no such law or policy that he knew of and the whole thing was idiotic. Go there at your own risk is all I can say.

ashley zornes

2019-05

I wish this review could allow me to give it No Stars! This review is only of the Pharmacy! They are terrible! I called in last night to speak to someone about getting my prescription refilled of my insulin because I was out, they said we will get it put in for you. Then hour later received a text saying it wasn’t time for my refill and I had to wait. So I called back and they said no that’s not right we will get it filled. Next day I called back to see if it was ready and had to speak with the pharmacist he said it did not go through but I will put it in for you and you can pick it up tonight. So I head over to the pharmacy at 6:00pm and was told it wasn’t ready they would expedite it and it would be ready in 1/2 hour. I left and came back 1 1/2 later and was told they were out of stock! Why could they not tell me they were out of stock when I spoke with the past three people. They called another store and they were out of stock too! This is Friday night and said it wouldn’t be back in stock until Monday! This is not the first time it’s happen. Some of the staff are very rude and I hate that I have to use this pharmacy due to my insurance. Worst pharmacy I have ever used before! The Ashland store has never gave me this kind of run around. If you don’t have to go here then don’t period!

Chris Robinson

2019-05

Pharmacy is incredibly slow. There is always a line. You could have a prescription called in and go straight to pick it up and by the time you get to the window or counter they should have it ready cause you have to wait so long. The rest of the store has always been great but I'm having prescriptions called in somewhere else from now on.

Sherri Love

2023-05

The lady working at the check out last evening was one of the best I’ve come across, she was so helpful, polite and a great representation of your establishment!!Please reward her:))I don’t know her or her name.

Mary Kincaid

2022-05

CVS discriminates against Medicaid recipients by not allowing them to pay for delivery of prescription drugs. They blame the insurance provider. The insurance provider did not create the prohibition, this is obviously a CVS Corporate decision. I will be contacting Kentucky Medicaid at the first opportunity to report the discrimination.

Christopher V

2021-05

Very nice checkout staff. Manager on duty was real close to me, never even said hello of it I needed help. The cashier did all of these things and took me to what I was looking for. As usual the regular staff are the heros. Mangers just make more money and take the credit. They should be the ambassador for the store X10

Stacey Spears

2016-05

This review is based on my experience with the retail section of CVS. I have never used the pharmacy at this location. This store is cleaner and roomier than the Ashland store. The workers are friendly and helpful. One took the time to help me shop so I could get the most of the CVS Extra Bucks offers. I wish they carried NYX though.

J Paul-E

2024-03

Overpriced as you would expect but mostly friendly staff and easy to find items

starsintwilight

2021-05

This CVS is horrible. It takes HOURS to get your medication and the line in the drive thru is always long. I just spent ages waiting in line only to be told my medication (that was called in this morning & its now after 6pm) would be another 40 minutes to fill. This is absolutely ridiculous.

Baby Jane

2023-05

They're rude there and they never have certain medications in stock. It's unreal. How do you run out of medications? Is someone not ordering them. The pharmacy techs are VERY RUDE

Bob Scamano

2015-05

Pharmacy is absolutely terrible. My prescription was supposed to be on automatic refill and was never filled. Also, was told my script would be ready by and certain time and when I arrived at that time I was told to return the next day. Terrible service. Don't go here.

Shane Badger

2023-09

This is the worst cvs. Super slow. Terrible customer service

Debbie Jarrell

2020-05

The service is so slow and painful to sit through. I called the other day and they said I just had to walk in and get my prescriptions. Now they said I have to wait a hour.

katrina kimball

2017-05

Love the store part and staff but the young girl in pharmacy is a rude little girl!!!!!!!!!!!!! 5 star rating if not better and for store pharmacy is a negative 10!!!!!

Randy Parmley

2022-05

The black lady at the drive through may be the rudest person I have ever dealt with.

Brice Shepherd

2023-06

The woman that waited on me was absolutely rude and hateful

Brianna Reynolds

2020-05

Went to just buy some candy corn at 5:30. The boy working the counter was very rude and disrespectful to me and my grandpa. One star

Mj

2020-05

Pharmacy is so slow now & Employees are rude!!!

Dora Mcclimans

2022-05

The pharmacists are very nice .

Elizabeth Moore

2017-05

Pharmacy lady was amazing!

Christina Albertson

2019-05

Very friendly staff. Always go above and beyond.

everyday music

2020-05

This store is wayyyy over priced!

Dwayne Willis

2020-05

Too slow