Fashion Factor LLC

Kim Wood

2023-12

I was 10 minutes late for an appointment at 7:30 am. I was told I’d be charged a $15 fee for being 15 minutes late. When I explained that traffic was terrible in front of the business at that time, she walked away. This policy is not posted anywhere (that I can find). My dog was the only dog in the shop as well. This is a poor way to treat a returning customer and I will not be taking any of my dogs back there. I was also upset at how rudely I was treated.I just saw your post and it says nothing about being 15 minutes late. And I was not 15 minutes late, nor did I not show up. Here’s your post:With holidays just around the corner, we are starting to book up quick! Please be patient with us during this time as wait times may be slightly longer due to us trying to fit in all your pups before Christmas/Thanksgiving! With that being said, I want to remind everyone of our no show/cancellation policy’s. If you would like to cancel your appointment, you must give us a 24 hour notice, otherwise you will have to pay a $15 fee.If you no call/no show, you will be required to pay 50% of your previous groom price before we will book your next appointment! We appreciate everyone’s business, and can’t wait to see all of the sweet faces!

courtney colligan

2023-07

Fashion Factor had amazing customer service and did an excellent job grooming my Jack Russell mix. I was and still am very pleased with the job they did & this will be the only place I take my dog from now on!

Terrie Raley

2023-05

I had heard great reviews about this groomer. But unfortunately I had a very bad experience. I have had my dogs 13 years and have never had such a horrific visit. I asked that my Yorkie be trimed not shaved. But they shaved her into a summer cut. The hair around her face is all in even. My Shitzue has a razor burn all the way down his back. He is very hard to groom, to much for such a new groomer I think. His gland are very hard to expel as well but after his feet, which where matted, she just gave up. The groomer was very nice, but I have had these dogs for 13 years and I believe this is the worst experience we have had. I will be going back to a more experienced groomer.

Theresa Benham

2022-05

Fashion Factor did an excellent job grooming my Shitzu. My first impression was they cared about everything they did. I was and still am very pleased with the job that will be the only place I take my dog.

Tammy Carter

2022-05

Literally the BEST groomer in Brandenburg Ky! Treats your fur babies like they are their own! You will not be disappointed with their work or hospitality!! 10/10 recommend to ANYONE!!

Mike Woodward

2023-05

The best place to take your pets to get groomed. They really care for your pets and do an awesome job. Highly recommend.

Monica Beauchamp

2021-05

You ladies were absolutely amazing. Thank you for grooming appa, i know he was a handful. You all are very much appreciated. Will recommend you to everyone i know!

Ashton Chapman

2022-05

Love the work done by Fashion Factor. Lakietha is very thorough and always makes sure my baby girl looks her best!

Lisa Young

2023-05

I take my dogs here to get their nails clipped. Professional and prompt service!!

Laura Tate

2023-05

Always do an amazing job grooming my cocker spaniel

JoAnn Basham

2022-05

Was so pleased with Abby’s grooming. Will definitely make this her salon.

Steve Whitten

2023-05

Prompt, pleasant, and affordable service.I'll be back!

Kathy Packard

2023-08

They never called me.