Dillons

Tabatha Conrady

2024-04

Terrible store. The staff are unfriendly and not helpful. I have found expired itemsin the store. I only shop here when I need something quick because of the above. Today two employees were smoking in the only path I could walk to get in the store. I had an asthma attack and saw an eyeroll from the young cart guy when I said something. It’s fine there are many places to shop so not a huge loss.

Alex P

2024-01

They cancelled my online order because they “don’t have enough time to fill the order.” We placed the order well in advance and then they called a hour and a half before I’m supposed to pick it up and cancelled it. Then they proceed to say maybe place the order tomorrow or another day that is more “convenient” as the solve to this problem... Super disorganized on their part and very irritating as a frequent customer.

Ron Spittler

2024-01

First thing. Went to pay for my food and next thing I know I have an employee looking over my back as I entered my PIN #. They charge for getting cash back when they are already running the card for the food.Second thing was there price was $6 more than walmart. I also did not buy store brand of 1 item. Walmart also does not charge to get $ back.So do some price shopping on your things you buy here.

Steven Moffett

2024-02

I went to the Dillons here at 135th st N and Maple since Google maps show they have a salad bar. They do not have a salad bar. This store needs to update their information. This 1 star rating is due to mis-information regarding a salad bar here and does not reflect any other aspects. I came for a salad and nothing else. However, it does raise the question, is all other information up to date?

B

2023-11

This used to be my favorite Dillons, and would travel to this one even if it wasn’t close by. The customer service used to be great. I know this situation pertains to me, as I redeemed a rain check for .99 cent / lb ribs that were just on sale maybe 3 months ago for that price. The cashier didn’t want to honor it, but no where on the rain check does it have an expiration date. Thankfully the manager did honor it. I go in today and ask for a rain check on Green Giant vegetables, and the same cashier states they now have an 30 day expiration date, though it doesn’t say on the paper yet. She stated it was because someone brought in a rain check that “was 2 years old “ recently. I knew the situation pertained to me, and it definitely wasnt even close to 2 years old. They wouldn’t give me a rain check on the canned vegetables, stating it never should have been on the ad and they weren’t planning on getting a shipment in. Im tired of the prices constantly going up, the customer service declining and always getting fresh fruit that molds the next day.

Sheena Youngers

2022-05

The store is clean and items are always well organized, easy to find, and the shelves are frequently stocked. Well done! Highly recommend ;0)

Laurie Masty

2023-12

Yesterday (11/17/23) was my first time in this Dillons. I wanted deli chicken and I didn't want big box gross chicken, and my friend suggested that I go to Dillons. I just moved to the West side of town, so I decided to give it a shot.I went into the Deli and encountered the most lovely lady. Her name was Ms. Sherma.We chatted briefly and she was absolutely delightful. I ordered what I wanted and we chatted a bit more, then another very sweet lady, Joerita was working with her as well. She chatted for a moment as well, and both of these ladies were top notch customer service rock stars. The chicken was excellent.After work today (11/18) I decided to go back in there today to get a bit more chicken because it was so awesome.Sure enough, Ms Sherma was there, and recognized me right away. She recognized me immediately and just smiled great big and asked me if I came to give her a hard time, and we laughed a little. I asked her if they had what I wanted, and she doesn't cook, but she asked some lady that was working named Rose if they were cooking it, and that lady was blatantly disrespectful to Ms Sherma. She stated, "I don't know, I'm going on break," commenced to roll her eyes and sprint off. Terrible customer service and lack of team work.Ms Sherma found out how long it would take for my request and informed me. I went to walk around for a bit while waiting, and then ran into Joerita who was helping stock stuff on the floor in the deli area. She spoke to me and was very gentle and sweet.Ms Sherma and Joerita's attentiveness and excellent customer service ability went far above and beyond expectations. They were great.Also, today was Ms Sherma's Birthday! Everyone tell her Happy Birthday. Thank you Heather and Dillons for having awesome employees such as the above mentioned. They truly make a difference in Dillons customers shopping experience! Kuddos Ms Sherma and Joerita ❤️

Brittany Harbutz

2023-11

The pharmacist, Mark G, is the absolute rudest, most disrespectful person I've come across in quite some time. I went to the Dillons off Maple & Maize 1st & they couldn't fill the medicine because they were out. So I took the paper prescription to this Dillons & my doctor wrote my PO Box address on the prescription. He's been doing this for years & no other pharmacist or pharmacy has ever had an issue with my address being a PO Box. Pharmacist Mark G came to the window and yelled at me, demanding a physical address. I explained to him that I've never had to give it out before & didn't feel comfortable writing on the prescription that my doctor already wrote on. He yelled that at "HIS" Dillons & this what's required. Just rude about the entire thing. When I picked up my medicine, I told him I wanted to give him a Google review & refused to give his name.🤣🤣 Thank goodness it was on my prescription bottle. Mark G, I hope you have a better day & I'll never use this Dillons pharmacy again. He was just rude & especially to an Army Veteran.

Andy Dufresne

2024-03

This store is so enjoyable. Low key and fun to go spend time just walking around.

Christina Barton

2023-10

Normally a great place to shop, staff is usually very friendly. Except for the guy tonight (09/17/2023) who was sitting at the front door with it locked 4 minutes before close and who shot daggers at me with his eyeballs when I came inside as he said "you have 3 minutes " in a disgusted tone. Hey buddy. I know perfectly well what time you close and I needed ONE thing at the front of the store. I was in and out in less than a minute. But thanks for making me feel SO welcome. As I said when I was leaving, sorry to have inconvenienced you so much by my 45 second transaction. You know, you are in a customer service position which YOU chose. Your employers should be aware of how you're treating people. I'm sure I wasn't the first and I won't be the last.

Grant Ferris

2024-02

There was a shooting there but that was stupid kids with a gun and no parents. I always go there to get sushi with frinds because I live so close to the place.

Annie Jones

2024-04

Dillons is great for all your grocery shopping needs. Sometimes we like to go to their larger stores which include shoes and clothes, household items, gifts, etc. Dillons or Dillons Marketplace are the store we shop at weekly.

Will Harrington

2023-07

Used to love this store. Unfortunately their prices keep going up and service keeps going down. Usually only self checkout open. The frustrating part is trying to use self checkout and an item won’t scan. Then 3 employees standing next to you at checkout chit chatting oblivious to the customers. We now shop at Walmart market.

Deanna Highfill

2021-05

This is the worst Dillions I've EVER been too. I ordered my click list order and picked ut up this morning. When i got home I found my bread was bagged under a big can of enchilada sauce. My eggs were under my big heavy pork loins. My salad was brown and slimy. But i save the worst part for last. After waiting for 20 minutes, alone in the pick up lanes, my groceries finally came out. When another car pulled up next to me and got thier groceries loaded before all while that giy b let the cart roll almost into my car. Luckily he caught it inches before it hit. When my groceries finally came out the loader piled my groceries in the back without a care in the world. Closed my hatched and punded hard on my back window.

Mz Minnesota

2023-05

I been coming to this Dillons for 6 years, and on this night (1-6-2023) at 735 pm was not a good experience. Now I know after 730 or so they mark the fried chicken down to $1.50, great bargain for my family of 5.So when I seen the girl marking it down, I asked for one and she gave with no problem, my husband says, may want to get another. The girl proceeds to tell me, my machine is broke as she printing another label, so I wait and then she throw the chicken up on the counter to me. I look at her like, WOW!! I see another lady standing behind waiting on chicken as well and she hands her one with a smile.Unsure what the young lady name is that was working on this night printing the barcodes for the chicken, but this is unacceptable by far. All staff is pretty friendly at this Dillons and unsure her problem.Please advise your employees to not pick and choose who they will be friendly to. You NEVER know who you’re waiting on!!

Tammie Klein

2023-05

I've been shopping at this store since the day they opened. I've quit going to the Starbucks here because of attitude with the cashiers. Other than that I've never had an issue with the employees, they have ALWAYS been super nice and helpful....until today.Margaret, you really should smile once in a while. We don't want to spend our money at a place that the cashier makes you feel like you are an inconvenience

Jase Cameron (Jasers)

2023-05

EDIT:Not 2 weeks after I posted this review, every single cart with the bad security wheel was fixed!So they must have known how horrible they were already and took action.End edit.My pet peeve with this particular Dillon's is the small carts.Every single one of them has that one security wheel stripped of its rubber coating.It makes for an extremely loud and shaky cart.They been this way for at least a year.I like this Dillon's because of the employees mostly.Most of them are very friendly, very attentive and helpful.Personable as wellAs far as everything else, it bothers me that I have to call customer service in order to get my earned fuel points put in my account.That's it, I'm satisfied with this location.

JOHNNY FETTEROLF

2023-05

Dillons at 135th & West Maple is a fine local store. An asset to the Community. Busy store with all you'd expect to find. Like most stores now they're geared up for the Holidays; running all kinds of sales. Associates are eager to assist you with a professional attitude and smile. May you drop in soon and see if I'm not spot on with this review.Happy Holidays!

Jesse Pickerill

2017-05

I think the store is well run and has fair prices. The sales are misleading at times as I feel the regular prices may be inflated. Also, the quality and consistency of store brand products is questionable.

Kay

2023-05

I drive a little further to go to this Dillons. It is squeaky clean very very nice personnel. The deli is real clean and helpful the flowers are beautiful. I do drive further to go here because it’s lovely. Kudos to the manager and stuff.

Carly Charboneau

2022-05

It's a really awesome Pharmacy if you like having to make several trips because they tell you a prescription will be ready and every single time you show up to pick it up they either don't have it in stock or they gave you the wrong pick up time. Happened once again and of course there is no accountability and the technician just says oh they must have not known we were out of stock. This has happened multiple times now. Pretty much don't even waste your time here.

Lyndsey Osterhout

2023-05

Harold at self checkout is a wonderful man. He makes my trips worth while. He makes me smile Everytime I go in he connects with me and at the least asks me how I am. I lost my Dad in April. Harold and my dad are around the same age. Believe it or not it has been nice to know there are sweet older men out there that are just plain kind. Thank you Harold.

Linda P

2022-05

Dillons at 135 and maple. I used to shop at your store , every week. You had good service, always had cashiers available and ready. Over the years. I have seen deterioration, as you are focusing on your pick up folks that order online. What I see is hundreds of varieties in stock of various brand, but small quantities of each product group. The popular items, are out of stock when I go to the store. You rearranged your isles, causing elderly and handicapped, looking endlessly for the items they need or want. Yes, probably marketing scam so people go down every isle and go back and buy more stuff. I personally have witnessed this the few weeks. With the prices going up on goods, I see this as unnecessary. Senior citizens just looking for what they need on their short list. I honestly feel your store is to small to support the online buyers. Example- you have more than a dozen varieties of dozens of items. But, no plain white rolls for Christmas meal. Plenty of Hawaiian sweet rolls, and other brands of sweet rolls. They are there because no one wants them. I was looking for Sara Lee white rolls, or at least brown and serve rolls- none. And at last, putting the soda and juice isles, first, so we can lug the cart around the rest of the store.

Wendy Elsasser

2022-05

Good pharmacy, but the "store" side needs lot of improvement. The self check registers NEVER work properly, too much pushing Kroger brand products, "ghost" products disappear never to be stocked or seen again, very limited variety or even product availability....but mostly the expired and out of date foods.

Sandra Asset

2022-05

Store is very clean but this is extremely disorganized. Cheeses are close to the entrance, in the middle and at the end of the store. Was looking for pepperoni, impossible to find some that were not overpriced until the end, found some at a complete improbable place. This is the same with a lot of articles. It takes forever to find something because the organization does not make sense. Besides this, good quality products.

Catherine May

2022-05

I am a senior Grandmother and have been shopping at this store for 14 + years.On a Sunday mid afternoon, the store customers are seniors and parents with children, the "music "coming out that horrible sound system in a metal tin building was so loud it was intrusive to the point of making a person wanting to escape.Who is in charge of this?Apparently management would rather please employees than customers, I asked customers and two employees what their thought were.The answer was...it is very annoying, why is it like this, what has happened that the atmosphere being forced on us,it is like being in a bar at 11:00 at night.The employees are forced to put upwith the noise.I feel so sorry about that.Most of them are seniors and would not of made their Grandparents listen to Led Zeppelin loudly on a Sunday afternoon.Not a pleasant shopping center anymore.

Val Garcia

2020-05

I used to love your store. I would go out of my way. The last 5-8 times have been very disappointing. I waited almost 10 minutes for help at the deli. Wanted an 8 piece fried chicken with a couple of sides and there was NO chicken because as management says "a union thing" never have issues at other Dillon's. Sad because this location has been my store of choice for 3 years and now I will go elsewhere so I can depend on my family's needs.

Jenna Sauber

2019-05

One of my favorite Dillon's stores. They are a smaller store with friendly employees. They play a fun game with the kids that come in, as well. If you can find Max the monkey hiding in the store somewhere you can win a treat from the customer service desk. This gets my kids excited to shop and keeps them occupied. Their selection is pretty great, too, despite being a bit smaller store.

Cassie Smith

2015-05

Consistently the best customer service. The employees always have smiles on their faces, are in good moods and do everything they can to help you find what you need and get on your way. Tonight it was slow at the store so Trevor, Braden and Carsyn all worked to unload our cart, ring up groceries and bag them, then on the way out passing another employee we were told to have a good night. The employees are always working hard while being friendly, which is what makes this store stand out from all of the other Dillon's in town

Kolbe Peloquin

2016-05

This is a great store. Screw ups do occasionally happen, but I've always seen great effort made in remedying mistakes.I have also worked at this location in the past. It was the most pleasant high-school job I had. The people I worked with, but most notably the front-end managers and supervisors, were awesome, kind and supportive.