True Betty Boutique

Christy Wright

2024-04

I gave 2 stars because it's one of the only boutiques in town that stock plus sizes..however, if you put up a sign for a sale you should honor what the sign says. And no, it didn't say "up to" but cool. I'll go elsewhere.

Tracy Olson (Tilly)

2024-04

The BEST customer service! Love this sweet little boutique. It’s almost magical in this place! Their line of clothing and accessories are out of this world! Definitely a return customer! Julie was so kind and helpful!!

Danelle Johnson

2023-11

This store always has so many gorgeous fun things, I want to buy everything. My favorite are their Judy Blue jeans, if you do not own a pair, you need them in your life.

Diana Leija

2023-05

Cute boutique with so much variety! I was so happy to see they had A LOT of variety for a plus size woman to try on. The sales gals were friendly and helpful. If I am in area, I will be back!!

Mary Goad

2023-11

Best place to find your favorite fit of Judy Blue Jeans!Staff is amazing and makes shopping fun and gets you out of your comfort zone!

Caitlin Hogan

2020-05

I love Valerie and her staff!! They’re always so friendly and welcoming when I come in and are really helpful. I’ve found some really great clothing pieces here, things that you wouldn’t find anywhere else in Salina. I’ve gotten a lot of compliments on these unique pieces and I always tell them to come here an check it out! I love the wide variety of sizes as I fit into anything from L to 3XL depending on the fabric and piece of clothing. I have gotten some great jewelry from here as well that I love! I’m so glad to have this store in our community and look forward to coming back again and again!

Kim Rayas

2018-05

Never have I shopped in a store that has encouraged me to get out of my box, helped me put some of the coolest outfits together & for me to actually feel comfortable and TRENDY! I’m hooked! The staff working there have the customers desire to look their best at heart. So fun to shop there. No pressure! Valerie has poured her heart into us plus size women & praise God because I now look good, feel good about my presence & comfortable with what I wear. I am a new ME 💗

April Goodenberger

2023-05

I am so disappointed. I placed my order 10 BUSINESS days before I needed it. A week later, I realized I hadn’t received shipping confirmation, so I sent an email inquiring about it. No response. I sent a Facebook message early the same evening, which was read, but not responded to. That was yesterday. Today, I checked for a response after lunch & there was nothing, so I sent one more “checking in” message. Again, read but no response. So I just called the shop. I was informed that the outgoing orders were packaged & in the “boss’” office, but she was out dealing with medical issues & no one else has permission or access to ship those orders.I also own a small business, so I 100% understand how things can happen that are out of our control. However, 2 things happened here that demonstrate bad customer service & poor business practices. 1. If you want the responsibility of owning your own business, you need to take full responsibility. That doesn’t mean doing everything on your own: That means having a backup plan AND backup people. If orders are packaged up, there is no reason why one of your employees couldn’t manage shipping. If you can trust them to run your shop & your social media, they can surely handle printing some labels & making a post office run. 2. They have been posting all over their social media this week about products & sales, but there was not one word said about orders being on hold because the only person able to print shipping labels is out of the office for an undetermined amount of time. I received no email/call/message letting me know that my order would be sitting in an office until the ONE person allowed to print labels comes back. I had to call & do my own investigating because they didn’t have the courtesy to let me know. They didn’t even have the courtesy to answer any one of THREE emails/messages I sent (two of which were certainly read).Lastly, they don’t even care about keeping their customers. I said that I would much rather keep my order & have it shipped overnight tomorrow so I would get it in time. They refused & just preferred to refund me, thank me for my feedback, & tell me they were sorry I was mad over this. (Gaslighting 101: Don’t take responsibility. Send that blame back!) When there are numerous boutiques on every street AND everywhere you turn on social media, I would do my best to maintain my customer relationships. I want to reiterate that I’m not some jerk who thinks someone should place business before their personal life/health. I feel quite the opposite. I am just a firm believer that good business means always being prepared & never dropping the ball on customers. If I had received a message last week letting me know that personal issues came up & shipping orders had to be placed on hold, I would have gotten what I needed immediately from another boutique, but I definitely would not have cancelled my True Betty order. Communication is imperative in a successful business. However, I also believe that losing even one customer over something so easily preventable is NOT successful business. Evidently, customers who place $100 orders only every once in awhile are disposable to True Betty. I hope the “Boss” the 2 girls I talked to spoke of is feeling better soon & will fix these simple things in order to save return customers. They really carry great clothing & accessories. It would be such a sad waste to lose business over pride & poor practices.*Edit to add:As a business owner, I am very sympathetic to “life happening.” I lose my sympathy very quickly when I am not treated with honesty: I was told point blank & under no uncertain terms that YOU told your employee PERSONALLY to not overnight my package.In over 16 yrs of my business & training, one lesson has always been the same: customers don’t need nor want to hear your life story. They come to you trusting that you will respect their hardearned money & give them the quality product they expect in a reasonable amount of time. You not only dropped the ball: you either lied, or have liars working for you.

Kelly Monasmith

2020-05

For this fashion-challenged individual...Valerie & her whole team jumped in to help me find the "perfect" outfit for my best friend's daughter's wedding last summer! I HATE shopping. Period...especially for clothes! Every single time I visit, I walk out with a smile~and a great new outfit. Such a homey & inviting atmosphere at this great little boutique in our downtown!

Mandy Kutina

2019-05

I love the styles and sizes that True Betty Store has for all sizes. Mostly clothing for teenage girls and women. I am not happy at all with the Santa Fe construction that is going on. It makes it very hard to get to the store. They also have very pretty inexpensive jewelry, some handmade other not. Would recommend for any woman, teens, of all sizes.

Connie Dodd

2020-05

Love, love, love this place. Awesome clothes, jewelry, purses, shoes and more... Really unique items that you won't find elsewhere in Salina. Everyone is so friendly and helpful. Spent over 2 hours shopping and trying on clothes. Enjoyed every minute of it! Thank you!!

DK Carlson

2019-05

I have changed my review due to Service AFTER the Sale from 5 Stars to a Big Fat 0! Try on everything ladies before you buy! I purchased 2 identical sweaters only to learn one was actually 2 sizes smaller! The size tag in one was wrong. Obvious Mfg error, but when I returned it, the clerk was rude, & told me "All Sales are Final!" & "I can't resale this item because you removed the tag!" I had both sweaters w me along w all the original tags & my receipt of $120! It did not matter, I didn't say a word as customers were staring & I was a bit humiliated. I just put my garments back into their original, "Betty Boutique" bag & quietly told the unprofessional hag, "I won't be back!"WOW Google makes you leave at least 1 star! Guess it's for my initial visit!

Orlita Dobkins

2020-05

It is a wonderful place to shop. Fabulous choices of ladies clothing and excellent customer service.i got an awesome denim jacket, a beautiful denim vest and some leggings today. They have great one of a kind unique styles. Definitely worth the visit.

Stacy True

2020-05

Such a fun place to shop. Friendly staff, and a variety of things for everyone's style and size. Quality clothing, jewelry, and specialty items. A must stop for anyone in the Salina area. And if you are never near Salina, be sure to check them out online! You won't be disappointed!

Haley H

2019-05

The best atmosphere! Great quality clothes. The owner takes pride in her store and it shows by the way she presents her products. The accessories are a great addition to an already amazing clothing store!

Shelly Reinke

2018-05

I love this store. It is made for women with curves. I love the jeans. They fit amaziningly great. The tops go from beautiful to beautifully sexy. This will be a go to store for me. I'm thrilled someone had the vision to open a store for women that look like me.

Melissa S

2022-05

They have such a great variety of clothing and accessories. They are always helpful. I love the fact that you can shop online and have your purchase shipped to your home.

Melanie Sanders

2018-05

What a great shop! I found great articles of clothing, especially the jeans that fit my not so easy to fit body! Friendly and helpful staff, enjoyable atmosphere!

Carol Brown

2022-05

I really like this boutique its a small spot for all the things she sells but I shop there whenever I come to Salina its the only boutique I've found downtown that sells plus sizes

Tina Hogan

2020-05

Staff are friendly and attentive to my needs.They are honest when I ask their opinion about the clothes that I try on. I consider them my friends and love shopping at this store.

Gabby Licious

2018-05

Love all the clothes they have especially because they are plus sized and very stylish. Highly recommend. Plus everyone is always so friendly!

LaShon Turner

2023-05

I love the store! Thank you Lindsay for all of your help. You made shopping fun!

Gloria Mattison

2021-05

The clothing in this shop is fantastic! Always something new and fun to discover. And such a friendly atmosphere.

Susan Walker

2019-05

Wonderful store. Sales staff very friendly and helpful. Like the clothes and really like the jewelry!

johanna libal

2021-05

The absolute BEST boutique in the area! Lived in KC & PHX, Salina is lucky to have such a unique place.

kelli reinbold

2022-05

Love the owner, she is incredible to work with! Everyone I have purchased with has always been incredibly helpful!

Kim Duell

2019-05

Amazing Boutique full of beautiful clothes, jewelry and gifts....check it out. Great small local business with a personal touch!

Megan Carolan

2018-05

I have gotten several business casual outfits from them at VERY affordable prices! Friendly staff and great selection

Jane Kobetich

2022-05

Such a great variety. Staff very friendly and helpful. Great sales truly wonderful experience

Sarah Sloniger

2022-05

Excellent customer service, and excellent selection of gorgeous clothing. A gem of a clothing boutique!