Dollar General

Rena Trujillo

2023-05

My family and I will never step foot into this DG ever again. My husband was spending about $30 a week there on snacks for work and I suggested to him that he goes on Saturdays since there is a $5 off coupon on Saturdays if you spend over $25.The first time he did this, it appeared that the coupon did not work so I went back into the store to inquire about it. The first cashier had no idea how to handle this so he had a manager come talk to me. A "manager" (white male, don't know his name) told me that the system hasn't been working lately for that coupon. He said he's had a few others that day that also did not work. He was very nice and professional and issued me a $5 refund. He specifically told me that when the system accepts that coupon, we will see it reflect on our receipt in the form of the receipt saying "coupon" and specifically indicating there is exactly $5 off. He also specifically told me that the "store discounts" on the receipts have nothing to do with the Saturday $5 off coupon. He said that those are just regular discounts due to store sales, etc.Fast forward to the next Saturday. My husband went back in there to do his weekly shopping and yet again it did not appear that the $5 off worked. Per the "manager" the week before, there was no coupon indicated on the receipt and there was no verbiage about a specific $5 off on the receipt either. When my husband asked the cashier (the cashier who is on "work release") about this, she was very unprofessional, demeaning, and insinuated that we were trying to pull some sort of scam for $5 bucks. She actually called the COPS! The situation escalated to a point where it didn't need to. There are so many better ways she could have handled the situation, including taking my husband's name and number and having a manager contact him later (apparently there was no manager there that day).I contacted the store a couple days later to place a complaint about the situation, and spoke to a woman identifying herself as the manager. She acknowledged that we were misinformed by the other "manager" who issued me the refund the week before. Had her employees been properly trained, especially her other manager, this entire situation would have been avoided. It was due to his misinformation that caused this entire situation. She also acknowledged that the situation by the cashier was not handled in the best way.Despite her apology, we will not be going back. We will be purchasing all of these same items from Sam's Club. Not only is it cheaper, but it gets delivered for free with our membership and we don't have to deal with a cluttered store, long lines, and disrespecful employees who aren't trained properly and giving customers conflicting information.

Janice Whitehead

2020-05

I did not hate this store. It is a small store trying to accommodate a large number of customers. Merchandise is more or less packed into tight spaces.My opinion of the store & the employee encountered is that both were straining to accommodate a varied clientele. If give them both a lot of praise for the effort they present.

Masked DJ

2021-05

Very dark lighting which makes it feel dirty. Nice employees and good customer service! One of the cashiers is always in a good mood and he doesn't ever look bothered or upset. He puts the A in high stAndards!

Vallerie Hayden

2023-05

I always try to shop at our hometown stores. Dollar General stores are becoming a norm for small towns. I like dollar general and the people that work there. Always friendly and ready to help. This store has the best people working for them.

Michelle Sutter

2020-05

Bad management, place looks like a hoarder lives there. Can't get through the store because of all the unstocked merchandise in boxes in the way that sit there for weeks and stuff tossed on top of that. Manager more worried about taking smoke breaks.

David Knight

2020-05

Cause your scanner is blocked some how in this store I've tried countless times to scan it won't work! Confront the employee they just shrug there shoulders and go on like your not there! I would not recommend this dollar general to anyone!!!👎

Michele Jenkins

2020-05

Good prices. Friendly staff. Not always stocked with items and slow check out (at times)

Walter Keener

2020-05

Surprising the items and value at the store. Found old fashioned hard Christmas candy there and nice wall decorations.

Jennifer Roach

2018-05

Horrible store. Incompetent management. Rude workers. I won't go there again. Will drive 10 miles to better store.

Kerry Wagner

2020-05

Always been a good place to shop. They are cheaper on a lot of stuff than Walmart.

marsha boyer

2018-05

I love to shop to save money and Dollar General gives me that opportunity. They have the best prices in town.

Lori Haraughty

2019-05

Staff is always polite,friendly and helpful. They always have the items I like to buy in stock.

Hayden Hanna

2018-05

Very good store nice and helpful people. Also under new management.

Kenny Bittner

2020-05

I dont like to wait to be checked out . 9 ot 10 no one at checkout.! Chetopa is better managed

William Hussey

2020-05

The store was well stock and the staff were friendly. I'll definitely go back.

Michelle McGill

2019-05

Great store, has a lot more than you would imagine to offer

Lauri Moreland

2020-05

Let my credit card through for fraudulent purchase? No ID checked,but still a great.store

J J

2019-05

Friendly staff, not real organized shopping experience.

Cynthia Hopper

2018-05

As with most Dollar General's they are overcrowded hard to walk through. They are clean and the people are friendly.

Rex Green

2021-05

It could and should be better The store needs to be cleaner

Zackaray Ahrens

2018-05

They never have anything in stock. Debt machine is constantly down.

Joseph Woolsey

2017-05

I just love the value of Dollar general stores.

Tammy Wolfe

2019-05

Friendly people great place to shop!

Melissa Ross

2021-05

Always clean & is staffed with friendly people.

Lauri Moreland

2019-05

A necessity when in Oswego,you need something,not a lot to spend,check this place.

Heather Dawn

2018-05

As good as dollar stores can get

Justin Roach

2019-05

Nice clean store friendly employees

Michelle Hilderbrand

2020-05

Clean, broad selection of items, friendly staff.

jan owens

2019-05

Dirtiest, most disorganized, cluttered Dollar General store I've been in

Mollie Wiseman

2020-05

It has just about everything I need and open semi late.