Roy's Sales & Services

Ernie Porter

2023-11

They carry a amazing large diversified inventory and excel in customer service

John Corbett

2022-05

Called over to Roy's looking to buy a replacement part for my grill. After talking about my grill's symptoms Brian Pfannenstiel sold me a new part. Once installed, my grill threw an electronic error code because the part was wrong. There was another option for this part that actually fit my grill. Brian's response was, "as far as I know that probe is on backorder. I have been waiting on one for another customer for several weeks." I then asked for a prepaid UPS label to return the incorrect part and told him I would like a full refund. He responds to me in all caps stating that it was not his fault that when I called him I was not able to provide the serial number and "IF YOU WOULD LIKE TO RETURN THE PART IT WILL BE AT YOUR EXPENSE." I did provide him the model though and he never mentioned that there were two different options for replacement. So I ended up paying to ship the item back to him and he only offered a refund for price of the item and not the cost to ship to me. In total it cost me $16 to learn that I will never do business with Brian Pfannenstiel or Roy's Sales & Service. He must get away with this rude and terrible service since he is one of very few options in a small town. Its a shame.

Idaho Bullhauler

2023-05

I deliver livestock supplements to these guys.....Always greeted with a smile and hometown courteous attitude. Enjoy stopping here.

Eugene smith

2022-05

Prompt feedback when I had to match filters part nrs with stock in our inventory. I really appreciate your assistance.

Michael Wolfinger

2022-05

Amazing people and a great hometown atmosphere. Would come back anytime I’m in the area just to say hi.

Jake Stewart

2021-05

Roy's always has, or can get what I need. Always prompt and competitive on prices as well.

Lori Francis

2022-05

He was very helpful and it was a fun experience! Thanks for your help!!

Lisa Stork

2018-05

Best guy ever!!!! What a pleasure to meet this man and his dogs!!! Miss you puppies!!!!

Howard Richard

2021-05

They go out of their way to serve the customers needs as much as possible.

Laborie Land Works LLC

2020-05

The right part, every time. Knowledgeable, reliable, and trustworthy people.

Bob (Totally_Lost)

2023-05

Roy's has everything!

Eric Klein

2020-05

Great business, great people to work for

Robert Richard

2021-05

Great place for farm and miscellaneous

Phil Jansonius

2020-05

Good place to do business

Josh Helfrich

2020-05

I love this place

Timothy Cox

2020-05

Anything you need

Troy Kitzie

2021-05

Good service