Waters Hardware

cathy isek

2024-02

It's a great go-to for most of your hardware needs. Prices are a bit higher than the Depot, but that's to be expected. The employees were helpful with information about products, the store was clean and pretty easy to find your way around for what you'd be shopping for.

Chris's Sketch Art

2024-05

Waters is a friendly and very respectful store. For what ever your looking for they are there to help.

Marsha Ashford

2024-01

Everyone offered help. I had not been in there in awhile. Very nice visit

Maurice Garlet

2024-01

Always friendly service and a good selection of products.

Dan Wiziarde

2023-11

We have shopped at Newton's True Value for years and have always been pleased with their service. We recently purchased a washer and dryer at what is now Water's Hardware. The sales person told us the units were so quiet other customers had questioned whether they were running. We decided we wanted to deal locally rather than going to Bartlesville and probably paid significantly more than if we had dealt with Lowe's. Unfortunately for us the machines are anything but quiet and the end cycle buzzer is so loud it makes us jump even in the next room. When we contacted Water's they had no solution for the noise problem and said they did not accept returns of washers and dryers. I guess if I had a word of advice I would say to not buy any appliance at Water's Hardware. We are not pleased with the false claims and or the lack of customer service. After years of doing business with Newton's I am sad to say we probably won't be doing business with Water's in the future.

Randy Gear

2024-04

Way over priced. Kinda snobby people

James Atherton

2018-05

The most useful store in all of Independence Kansas. The staff is very knowledgeable, and friendly. They have a locksmithing Department that can rekey just about anything. They've been able to copy a few keys I thought were uncopyable.This store has everything from Mechanic needs from rebuilding a house, to redoing plumbing, even a few things that might be used for car repair. They have a very decent RV section. If you need to fix something, go there first!

Janel Bowers

2023-06

First reccomendation, just drive to Fredonia, you will get better service from them over the Independence Water's True Value, it will be worth your miles. My mother's refrigerator went out at our farm between Indy and Fredonia. Had I been aware that the Fredonia store sold appliances, I would have gone there. I called and chatted with Water's True Value in Independence and asked about delivery fees, appliances available and how to simplify this process for my 83 year old mother. I was assured the delivery and haul off fee was $50 and that they could send photos and we could make this pretty easy. My Mother arranged for the purchase of the Crosley Refrigerator at their strong reccomendation. They also charged her $100 for delivery and pick up of the old refrigerator, which , at this point, fine. Fast forward 60 days, we walk into the farm to find the refrigerator screeching and not working. The freezer had puddles of water and everything was destroyed. My mother called True Value in Independence and they were LESS than helpful. They told her they would fill out a work ticket but there was nothing they could do. We spoke with Morgan, the manager, who also seemed to be not concerned that the 60 day old refrigerator was not working and she finally, when pressed, said that worke order went to McClennen in Coffeyville. We followed up with McClennen. They don't drive to the Fredonia area. I asked if the True Value in Independence knew that and was told that they ABSOLUTELY knew that and had been told that repeatedly. We called Morgan back and again, not concerned at all, argued and said that they did. And they had no idea that they would not come this way. I asked for another tech that would. After a hold, Morgan, the not helpful, but smug person she is, came back on and said that Mike's Repair service would call,, again, sometime in the amorpheus future, but had no idea when. Of course we have never heard from Mike, and I'm sure that Waters True Value has no care in the world that our refrigerator does not work. ENTER the awesome True Value in Fredonia. who within 3 minutes, got us in touch with a repair person who will be out in the morning. So, just drive over to Fredonia and see the good people at the True Value There

Meagan Leaman

2023-10

I love the new changes. Prices are fair, service is still excellent. I will continue to shop here.

Nick R.

2023-05

Best selection of plumbing and electrical supplies in town by far. Anything they don't carry, they can order and have next day in many cases. Only place to get pex and Romex by the foot. Fastest glass cutters around, and best selection of tile work and drywall finishing tools.

Edward Read

2021-05

Was greeted by an employee as I entered the store. Asked about a certain product and was led to it. Without pause I was given an informative description of the products features. Had a few more questions that were answered promptly. VERY good experience! A well run business.

Ethan Speicher

2023-05

Needed a coupling for a leak in my waterline in my fridge..was asked what kind of fridge it was and I told him the brand. He replied to me that he couldn’t help me because I shopped at a competitors store. As I was leaving he was sure to tell me that if I had shopped at their store that they would get me the parts I needed. Won’t be returning to the store.

Jesse Moley

2023-05

I called about some safety glasses for a birthday party I was needing. The young lady I talked to was very polite and helpful. Great customer service.

Joe L

2022-05

Will never shop there again. Was looking for an electrical tester and found a Garner Bender brand for $50.00. Thiesens sells the exact same one for $8.00. Asked a employee about it and they shugged shoulders and walked away. Thiesens will get my business from now on!

Ted Beitler

2018-05

Very friendly and knowledgeable staff. I have never walked into this store without an employee greeting me and asking me if I need help finding anything.This True Value is my first choice for my hardware and lawncare needs.

curtis hunter

2023-08

They were really helpful, even though they were closing in 5 minutes. I really like the way the manager treats me...😊

Brandon Smith

2019-05

Bought my grandparents a replacement part for their heater and the replacement part wasnt the correct one and Joe stated on the phone that it would be the correct part for the heater found out that the part was NOT so my grandfather went to take the part back and get the correct part or even a refund and Joe declined and stated that we ordered the part well of course we did but if the part doesn't fit then something should be done either refund of the $388 or get the CORRECT part after this review I'm getting ahold of Better Business Bureau......

Jennifer Barron

2023-07

Changed the name but not the service. Great friendly helpful people.

Petie-does-it

2018-05

Great place to shop, very helpful employees like myself. It's been a great place to work, Please come visit us at Reeves True Value Hardware & Rentals.

V Clifton

2020-05

Took an hour to get plexiglass cut because the gentleman helping me was asked to stop several times to help new customers coming in the door!

Cameron Farlow

2023-05

Very friendly and knowledgable empoyees. Store is well organized with variety of products.

Hailey Bowder

2022-05

Wonderful customer service and are willing to do so much to get just what we need

Michael Gidney

2020-05

Usually have what I need. Always helpful sales people. Use this store often.

Jeffrey Craig

2022-05

Very friendly and helpful staff. Most of your hardware needs at this location!

Travis Miller

2023-06

Has what u need and knowledgeable staff

Angie Achong

2021-05

Excellent appliance delivery and installation of a stacked washer and dryer front load set!

Virus Hutchison

2021-05

Love how knowledgeable and friendly they are always get what I need

Kathy Moore

2019-05

Great sales going on right now lots of good Garden goodies at cheap cheap prices

C. G. Callahan

2019-05

Great customer service ever!!! Kudosto your team!

Johnny Hagerty

2021-05

Terrible, I could not get help with what I needed. I will not go back, and I will tell all my friends and family about my experience.